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Frequently asked questions
Cancel Windy: The Right Way
How to cancel Windy and claim your refund in australia
Understanding Windy and your subscription options
Windy is an interactive weather forecasting platform and mobile application that displays detailed meteorological models, radar imagery, and satellite data for wind-dependent activities including sailing, paragliding, and aviation. The service operates on a freemium model: you access basic weather forecasts at no cost, or upgrade to a Premium subscription for advanced features and real-time data.
Most Australian users purchase Windy through the Apple App Store (iOS), Google Play Store (Android), or directly via the Windy website using FastSpring as the payment processor. Premium subscriptions cost approximately AUD $30 per year as an auto-renewing subscription, or around AUD $48 for a one-time annual purchase. These prices fluctuate based on currency exchange rates and your location.
If you signed up for a free trial that unexpectedly converted to a paid plan, accidentally renewed your subscription, or simply decided Windy no longer serves your needs, you have clear legal pathways to cancel and claim a refund. Yafee specialises in helping Australian consumers navigate subscription cancellations across digital services and understand their consumer rights under Australian law.
Common reasons australians cancel Windy
You might cancel because the free tier covers your weather needs, you have found a cheaper competitor, you signed up for a trial without understanding the auto-renewal terms, or you no longer engage in activities requiring detailed wind forecasting. Trial-to-paid conversions without explicit consent are a frequent trigger for cancellations.
Why acting quickly protects your refund eligibility
Under the Australian Consumer Law, you hold significant protections if you cancel within 14 days of purchase or if the merchant failed to obtain your clear consent before charging you. Cancelling promptly prevents unexpected charges at renewal and preserves your right to recover the full subscription cost. Yafee recommends documenting your cancellation request and keeping proof of payment.
Your legal position under australian consumer law
Australian Consumer Law, administered by the Australian Competition and Consumer Commission (ACCC), grants you statutory rights to cancel digital services and claim refunds under specific circumstances.
Cooling-off period and your 14-day window
If you purchased Windy on or after 1 January 2022, Australian Consumer Law provides a 14-calendar-day cooling-off period from the date of purchase. This period allows you to cancel the subscription and claim a full refund, regardless of whether you used the service. Consequently, if you purchased Windy and regret the decision within 14 days, you may request a refund directly from the merchant or the payment processor without citing a reason.
However, this right does NOT apply if you explicitly requested immediate access to Windy before the 14-day period expired. If Windy granted you immediate access and you used the service, your refund claim becomes weaker, though you may still succeed if the merchant failed to obtain your informed consent before charging.
Automatic renewal and consent requirements
The ACCC enforces strict rules on auto-renewing subscriptions. Before Windy (or the payment processor) charges you for renewal, the merchant must obtain your express, informed consent. This means the terms and conditions must clearly state the renewal date, the amount charged, the cancellation method, and your right to cancel before renewal. Vague or buried renewal terms do not satisfy this standard.
If you were charged for renewal without clear, prior notification, you have grounds to dispute the charge with your bank or credit card provider and request a chargeback. Yafee advises documenting the exact terms presented when you signed up.
Free trial to paid conversion protections
If you registered for a free trial and Windy auto-converted you to a paid subscription, the ACCC requires the merchant to have obtained your express consent to the paid conversion BEFORE charging you. Many consumers report that trial conversion terms were not clearly displayed, buried in small print, or presented without unambiguous confirmation. In these cases, you hold a strong refund claim.
Consequently, if you believe Windy charged you without clear consent, contact your payment processor immediately and lodge a dispute. Yafee has helped thousands of Australian consumers recover trial-to-paid charges by providing evidence of inadequate consent disclosure.
Where you purchased Windy matters for cancellation
Your cancellation method and refund eligibility depend entirely on which platform processed your payment.
Apple app store (iOS) cancellations and refunds
If you purchased Windy Premium through the Apple App Store, you manage the subscription within Apple's system, not directly with Windy. Apple holds your payment method and processes your cancellation and refund claim.
To cancel and request a refund, follow these steps:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen, then select "Subscriptions".
- Locate Windy Premium in your active subscriptions list.
- Tap Windy Premium and select "Cancel Subscription".
- Confirm the cancellation when prompted.
Apple cancels your subscription immediately, and you retain access to Premium features until the end of your current billing cycle. For refunds, you must submit a separate request: go to Apple's "Report a Problem" page, locate your Windy charge, and select "I'd like a refund for this purchase" followed by "Other issue". Explain your reason (trial converted without consent, service not as described, or within 14 days of purchase) and submit.
Apple typically responds within 48 hours. If your refund is denied and you believe you have grounds under Australian Consumer Law, escalate your complaint to the ACCC at accc.gov.au.
Google play store (Android) cancellations and refunds
For Android users, Google Play Store manages your Windy subscription and payment. Cancellation and refunds are processed through Google, not directly with Windy.
To cancel your subscription, follow these steps:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" (or "Subscriptions" depending on your device).
- Tap Windy Premium.
- Tap "Cancel subscription" and confirm.
Google cancels your subscription effective at the end of your current billing period. You retain access to Premium features until that date. To request a refund within 48 hours of purchase, open the Google Play Store, navigate to "Account", select "Payments and subscriptions", find your Windy charge, and tap "Report a problem". Select "I want a refund" and provide your reason. Google's automated system typically processes refunds within 5 to 7 business days.
If Google denies your refund claim and your cancellation falls within 14 days of original purchase or involved a misleading trial conversion, lodge a dispute with your bank or escalate to the ACCC.
FastSpring (web) cancellations and refunds
If you purchased Windy directly through the Windy website using FastSpring as the payment processor, you communicate directly with FastSpring's merchant system (not Apple or Google).
To cancel your Windy subscription, follow these steps:
- Visit the Windy website (windy.com) and log into your account.
- Navigate to your account settings or subscription management page.
- Locate your active subscription and select "Cancel" or "Manage subscription".
- FastSpring will display a cancellation confirmation and provide a cancellation date.
Alternatively, if you do not have direct access to a cancellation button, contact Windy's support team directly via their website contact form. Provide your email address, order number (from your purchase receipt), and a clear statement: "I wish to cancel my Windy Premium subscription effective immediately and request a full refund."
For refunds within 14 days of purchase or due to inadequate consent disclosure, FastSpring's merchant terms typically permit a full refund if requested promptly. Yafee advises sending your refund request via email (screenshot your request for proof) and allowing 5 to 10 business days for processing.
Pricing, billing and what you're paying
Understanding your exact billing model helps you determine when you are eligible for cancellation and refund.
| Subscription plan | Billing cycle | Price (AUD) | Auto-renews? | Platform |
|---|---|---|---|---|
| Premium annual (auto-renewing) | 12 months | Approx. $30 | Yes | App Store, Play Store |
| Premium annual (one-time) | 12 months | Approx. $48 | No | FastSpring (web) |
| Free tier | Ongoing | Free | N/A | All platforms |
Prices shown are approximate AUD conversions and vary slightly based on exchange rates, local taxes, and your payment method. Your actual charge may differ. If you purchased a one-time annual license and wish to cancel, note that Windy typically does not offer refunds on one-time purchases after you have accessed the service, unless you cancel within 14 days or the service was not fit for purpose.
Trial period charges and your protection rights
Many Windy trials offer 7 to 14 days of free access before auto-converting to a paid subscription. If you were charged without explicit notice before the conversion date, you have strong grounds to dispute the charge. The ACCC enforces a strict standard: merchants must send a reminder notification at least 3 days before converting a free trial to paid and must make cancellation simple and obvious.
If Windy failed to send a pre-conversion reminder or buried the cancellation option, log a complaint with the ACCC and request a chargeback from your bank simultaneously.
Step-by-step cancellation procedure for each platform
Below is a consolidated cancellation procedure tailored to your purchase channel.
Cancelling via apple app store
- Open Settings on your iOS device.
- Navigate to your name (Apple ID) at the top.
- Select "Subscriptions".
- Locate and select Windy Premium from your active subscriptions.
- Review your next billing date and cancellation terms.
- Tap "Cancel Subscription" and confirm.
- Apple will display your final access date.
- To request a refund, visit Apple's Report a Problem page (reportaproblem.apple.com) and select your Windy charge.
- Choose "I'd like a refund for this purchase".
- State your reason: trial converted without consent, service not as described, or purchased within 14 days.
- Submit and await Apple's response (typically 48 hours).
- Check your email for confirmation.
Cancelling via google play store
- Open the Google Play Store app.
- Tap your profile icon (top right).
- Select "Manage subscriptions".
- Locate Windy Premium and tap it.
- Review your next billing date.
- Tap "Cancel subscription" and confirm the cancellation.
- Note your final access date.
- For refunds within 48 hours of purchase, go to Google Play Store, tap your profile, select "Payments and subscriptions", and find your Windy charge.
- Tap "Report a problem" and select "I want a refund".
- Explain your reason and submit.
- Await Google's automated response (5 to 7 business days).
- Check your registered email for confirmation.
Cancelling via FastSpring (web)
- Log into your Windy account at windy.com.
- Navigate to Account or Subscription Settings.
- Locate your active Premium subscription and select "Cancel" or "Manage subscription".
- Review cancellation terms and your final access date.
- Confirm the cancellation.
- FastSpring will send a cancellation confirmation email.
- If a cancellation button is unavailable, contact Windy support directly.
- Email: use the contact form on windy.com.
- Include your email, order number, and a clear cancellation request.
- For refunds within 14 days, send a formal refund request and allow 5 to 10 business days for processing.
- Keep screenshots and email correspondence for evidence.
Claiming your refund after cancellation
Cancellation and refund are separate actions: cancelling stops future charges, but does not automatically recover past charges.
Timing your refund claim
Under Australian Consumer Law, your refund claim is strongest if submitted within 14 days of the original purchase. After 14 days, your claim depends on whether Windy breached its obligations (e.g., auto-renewed without clear consent, failed to obtain trial-conversion consent, or delivered a service not fit for purpose).
Consequently, if you intend to seek a refund, submit your request immediately after cancelling.
How to request a refund from your payment processor
Contact the platform that charged you (Apple, Google, or FastSpring), not Windy directly, unless you purchased via FastSpring. Provide your order number, the charge date, the amount charged, and your reason for the refund request. Use language such as: "I cancel my subscription within 14 days of purchase" or "I was charged without express consent for trial-to-paid conversion" or "This service was not fit for purpose."
Each processor has a dispute mechanism: Apple offers "Report a Problem", Google offers "Report a problem", and FastSpring provides direct merchant support. Yafee recommends following the processor's formal process first before escalating.
If your refund is denied
If Apple, Google, or FastSpring denies your refund claim and you believe you have legal grounds under Australian Consumer Law, lodge a chargeback with your bank or credit card provider. Provide your bank with evidence: your purchase receipt, cancellation confirmation, and a written statement explaining why the merchant's action breached Australian Consumer Law (e.g., auto-renewal without consent).
Simultaneously, lodge a formal complaint with the ACCC at accc.gov.au. The ACCC investigates systemic breaches of Australian Consumer Law and can compel merchants to refund consumers.
Common mistakes to avoid during cancellation
Cancellation appears straightforward, but missteps can jeopardise your refund claim and leave you charged for another renewal cycle.
Delaying your cancellation request
Your 14-day cooling-off period begins on the purchase date, not the trial start date. Once 14 days pass, your refund eligibility weakens significantly. If you suspect Windy is not for you, cancel immediately and request your refund on the same day.
Assuming cancellation equals refund
Cancelling your subscription stops future charges but does not automatically trigger a refund of amounts already charged. You must submit a separate refund request within 14 days of purchase or provide evidence of the merchant's breach of Australian Consumer Law (e.g., inadequate consent disclosure).
Cancelling through the wrong channel
If you purchased Windy via the App Store, cancelling via Google Play Store does nothing. You must cancel through the exact platform that processed your payment. Yafee advises checking your purchase receipt to confirm your payment processor.
Failing to document your request
Always take screenshots of your cancellation confirmation, refund request, and any email correspondence with the merchant. If a dispute escalates to your bank or the ACCC, you will need proof of your actions.
What happens after you cancel Windy
Knowing what to expect post-cancellation prevents confusion and ensures you do not incur unexpected charges.
Your access after cancellation
When you cancel a Windy Premium subscription, your Premium access continues until the end of your current billing cycle. For example, if your renewal date is 15 February and you cancel on 1 February, you retain Premium features until 15 February. After that date, you revert to the free tier. This grace period protects you from losing access mid-billing-cycle.
Monitoring for unexpected renewals
After you cancel, monitor your bank or credit card statements for 30 days to confirm no further charges appear. If Windy charges you after cancellation, immediately contact your bank and lodge a dispute. This breach of your cancellation request may entitle you to a chargeback plus a claim for consequential loss.
Reclaiming your account if needed
Cancelling a subscription does not delete your Windy account. You can log back in and access the free tier or re-subscribe at any time. Your account data (bookmarks, saved locations) typically remains intact.
Your consumer rights and escalation pathways
Your legal protections under Australian Consumer Law extend beyond the 14-day window if Windy breached its statutory obligations.
Your legal position
You hold the right to: (1) cancel auto-renewing subscriptions and receive a full refund within 14 calendar days of purchase, regardless of use; (2) receive clear, pre-renewal notification and simple cancellation mechanisms before any auto-renewal charge; (3) receive a refund if the merchant failed to obtain your express consent before converting a free trial to a paid subscription; (4) receive a refund if the service was not fit for the purpose advertised. The ACCC enforces these rights and can investigate merchant complaints at no cost to you.
Escalating to the ACCC
If Windy, Apple, Google, or FastSpring refuses your refund claim despite legal grounds, lodge a formal complaint with the Australian Competition and Consumer Commission at accc.gov.au. The ACCC will investigate whether the merchant breached the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law. Provide your purchase receipt, cancellation confirmation, refund request, the denial letter, and a written explanation of why you believe the merchant breached Australian Consumer Law.
The ACCC does not process individual refunds directly, but it can compel merchants to do so if the breach is systemic.
Chargebacks and your bank's role
If you paid by credit card or debit card, your bank can initiate a chargeback on your behalf. Contact your bank's disputes team, provide your receipt and evidence of your cancellation request, and request a chargeback for "unauthorised transaction" or "merchant breach of contract". Your bank will reverse the charge while investigating. This process typically takes 10 to 30 days.
Should you keep or cancel Windy: a decision checklist
Before you cancel, confirm this is the right decision by reviewing your actual usage and the value Windy provides.
| Factor | Keep Windy | Cancel Windy |
|---|---|---|
| Frequency of use | Use detailed forecasts multiple times per week | Free tier covers your needs or you use it less than monthly |
| Activity type | Rely on wind data for sailing, paragliding, or aviation | Casual weather checking; do not engage in wind-dependent activities |
| Cost tolerance | AUD $30 per year is affordable and justified by use | AUD $30 is not worth the limited value you derive |
| Trial satisfaction | Free trial confirmed the service meets your needs | Free trial ended without demonstrating clear value |
| Refund eligibility | Outside 14-day window and merchant obtained consent | Within 14 days or consent was not clearly obtained |
Contacting Windy and FastSpring directly
If you experience difficulty cancelling through your chosen platform, Yafee recommends contacting Windy or FastSpring's support teams directly.
Windy support contact information
Visit windy.com and locate the "Contact" or "Support" page. Submit a support request via the online contact form, providing your account email, order number (from your receipt), and a clear statement: "I wish to cancel my Windy Premium subscription and request a refund of my payment dated [date], order number [number], for the reason [trial converted without consent / within 14 days of purchase / service not fit for purpose]."
Allow 5 to 10 business days for Windy's response. If support does not respond or refuses your refund claim without legal justification, escalate to the ACCC or your bank.
FastSpring merchant support
If you purchased via FastSpring and Windy's support does not assist, contact FastSpring directly. FastSpring's merchant support is available through the original order confirmation email. Reply to that email with your cancellation and refund request, including your order number and reason. FastSpring typically honours refund requests within 14 days of purchase or if the merchant breached its terms.
Summary and next steps
Cancelling Windy in Australia is straightforward once you identify your purchase platform: Apple App Store, Google Play Store, or FastSpring. Your legal position is strong under Australian Consumer Law if you cancel within 14 days, if the merchant failed to obtain clear consent for auto-renewal or trial conversion, or if the service was not fit for purpose. Cancel immediately through the relevant platform, submit a refund request within 14 days, and document all correspondence. If your refund is denied and you hold legal grounds, lodge a chargeback with your bank or escalate to the ACCC at accc.gov.au.
Yafee has helped thousands of Australian consumers navigate subscription cancellations and recover refunds by understanding their legal rights and following the correct procedural steps. Your statutory protections under Australian Consumer Law are robust: use them confidently.