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Cancel Fast VPN: Step-by-Step Guide
How to cancel Fast VPN in new zealand: your rights and step-by-step process
Understanding Fast VPN and why new zealand users cancel
Fast VPN (branded as FastestVPN) is a virtual private network service that encrypts your internet traffic, masks your IP address, and allows you to access geographically restricted content from anywhere in the world. You subscribe through the Apple App Store, Google Play Store, or Fast VPN's website directly, and you pay a monthly or annual fee in NZD.
You might cancel because the service is unreliable, the app drains your device battery, customer support responds slowly, or you have found a superior alternative. Whatever your reason, New Zealand consumer law protects your right to cancel without obstruction or concealed charges. Yafee has guided thousands of New Zealand consumers through VPN cancellations, and this guide ensures you understand your legal position before you act.
Common reasons new zealand users cancel Fast VPN
Connection speed falls short of advertised performance. The app crashes on iOS or Android devices. Customer support ignores your requests or takes weeks to respond. You discover a competing VPN with faster speeds, better privacy features, or lower pricing in NZD. You no longer need a VPN service. These are all legitimate reasons to cancel, and none of them disqualify you from a refund if you act within the refund window.
What happens when you cancel
Your VPN connection terminates immediately after cancellation is processed. You lose access to all Fast VPN features, including encrypted browsing and IP masking. If you paid an annual subscription, you may be eligible for a pro-rata refund depending on when you cancel and where you purchased. Yafee recommends you download any proof of payment or account activity before you cancel, as some platforms archive subscription records only after 90 days.
Your legal rights under new zealand consumer law
New Zealand's consumer protection framework gives you explicit rights when you cancel a subscription service, and understanding these rights strengthens your position if Fast VPN refuses to process your cancellation or withholds a refund.
The consumer guarantees act 1993 and service quality
The Consumer Guarantees Act 1993 (administered by the Commerce Commission) requires that all services, including VPN subscriptions, must be of acceptable quality, fit for purpose, and supplied with reasonable care and skill. If Fast VPN fails to deliver the speed, reliability, or features it advertises, you have grounds to cancel and claim a refund, regardless of whether you fall within the standard money-back window.
Your legal position: If you report a fault to Fast VPN support and the company fails to remedy it within a reasonable timeframe (typically 14 to 30 days, depending on the severity), you can escalate your complaint to the Commerce Commission. The regulator can compel Fast VPN to refund your subscription or provide a replacement service at no extra cost. Yafee advises you always document support interactions by taking screenshots of emails, saving chat transcripts, and recording the dates and times of your reports.
Your cancellation and refund rights
You hold an absolute right to cancel your subscription at any time. However, a refund is conditional on the refund policy that applied at the time you purchased. If you bought through the Apple App Store or Google Play Store, Apple or Google manage your subscription and refund eligibility. If you purchased directly from Fast VPN's website, the company's 31-day money-back guarantee applies: you must request a refund within 31 days of your initial purchase date to receive one.
Fast VPN typically excludes cryptocurrency payments from refund eligibility, but you can still cancel your subscription immediately and prevent future charges. If you used a credit card, debit card, or PayPal, you are covered by the refund policy. Yafee recommends checking your confirmation email to verify the payment method and purchase date before you initiate cancellation.
Where you bought Fast VPN determines how you cancel
Your cancellation method depends entirely on your purchase platform: the Apple App Store, Google Play Store, or Fast VPN's website directly. Each platform has different cancellation mechanics and refund timelines, so follow the instructions for your specific platform to avoid delays or refusal.
Cancel if you purchased via the apple app store
You manage Apple App Store subscriptions through your device settings, not through the Fast VPN app itself. Apple processes all cancellations and refunds directly.
- Open the Settings app on your iPhone, iPad, or iPod touch.
- Tap your name at the top of the screen to open your Apple ID menu.
- Select Subscriptions (scroll down if you do not see it immediately).
- Find FastestVPN in your subscription list and tap it.
- Tap Cancel Subscription or Turn Off Auto-Renewal.
- If the button reads "Cancel Subscription", tap it and confirm the cancellation when prompted. Your subscription ends immediately.
- If the button reads "Turn Off Auto-Renewal", tap it. Your current subscription continues until its renewal date, then terminates without renewal.
- Confirm cancellation when Apple displays the confirmation screen.
- Check your email for a cancellation confirmation from Apple within 24 hours.
For a refund: If you purchased within the past 14 days, tap Report a Problem next to your FastestVPN subscription in the App Store's "Subscriptions" section and request a refund. Apple reviews refund requests and typically responds within 5 business days. If you purchased more than 14 days ago, Apple will not grant a refund through its standard process, but you can escalate to the Commerce Commission if Fast VPN breached service guarantees under the Consumer Guarantees Act 1993.
Cancel if you purchased via google play store
Google Play Store manages Android subscriptions through your Google account settings on your phone or online.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find FastestVPN in your subscription list and tap it.
- Tap Cancel subscription.
- Follow the prompts to confirm cancellation. You can select a reason for cancellation (optional but helpful to Google for quality monitoring).
- Confirm when Google displays the final cancellation screen.
- Check your email for a cancellation confirmation from Google Play within 24 hours.
For a refund: If you cancelled within 48 hours of purchase, Google Play grants automatic refunds to your Google Play balance. If you cancelled after 48 hours but within 14 days of purchase, you can request a refund through the Google Play Help Centre. Google processes refund requests within 7 to 10 business days. Refunds go to your original payment method.
Cancel if you purchased directly from Fast VPN's website
If you subscribed directly through FastestVPN.com, you must cancel via your account dashboard or by contacting Fast VPN's support team. The company does not offer in-app cancellation for website purchases.
- Visit fastestVPN.com (or the Fast VPN website you used to purchase).
- Log in to your account using your email address and password.
- Navigate to Account Settings or Subscription Management (usually found in the dashboard menu or profile section).
- Find your active subscription and select Cancel Subscription or Manage Subscription.
- Confirm your cancellation when prompted. The website will display a confirmation message.
- Check your email for a cancellation confirmation from Fast VPN within 24 hours.
If you do not see a cancellation option in your account dashboard, contact Fast VPN's support team directly:
- Live chat: Visit fastestVPN.com and click the chat icon (usually in the bottom right corner). Explain that you want to cancel your subscription and request a refund if you purchased within 31 days.
- Email: Send a cancellation request to [email protected] with your account email address and the date you purchased. Request a refund if eligible.
For a refund: Fast VPN offers a 31-day money-back guarantee for website purchases. To claim a refund, you must request it within 31 days of your original purchase date. Email [email protected] with your account email, purchase date, and reason for cancellation. Fast VPN processes refunds within 5 to 7 business days to your original payment method. If the company refuses your refund claim, you can escalate to the Commerce Commission under the Consumer Guarantees Act 1993. Yafee recommends you keep your proof of payment and all support correspondence in case you need to file a formal complaint.
Refund timelines and payment method considerations
Your refund eligibility and processing time depend on where you purchased and your payment method. Understanding these timelines prevents you from assuming a refund has been lost when it is simply in transit.
How long refunds take in new zealand
| Purchase platform | Refund eligibility window | Processing time |
| Apple App Store | 14 days from purchase | 5 to 10 business days |
| Google Play Store | 48 hours (automatic); up to 14 days (manual request) | 7 to 10 business days |
| Fast VPN website (credit/debit card) | 31 days from purchase | 5 to 7 business days |
| Fast VPN website (PayPal) | 31 days from purchase | 5 to 7 business days (plus PayPal processing) |
| Fast VPN website (cryptocurrency) | Not eligible for refund | N/A - refund not available |
If your refund does not arrive within the timeframe above, contact your payment provider (your bank, Apple, Google, or PayPal) and ask them to trace the transaction. Provide them with your Fast VPN cancellation confirmation email as proof. If Fast VPN did not issue the refund, your payment provider can escalate the dispute on your behalf.
Payment method notes for new zealand users
If you paid by credit card or debit card, your refund appears in your bank account within 3 to 5 business days after the payment processor releases it. If you paid by PayPal, the refund goes to your PayPal account first, and you can then transfer it to your bank account. If you paid by cryptocurrency, Fast VPN does not refund cryptocurrency purchases, but you can still cancel your subscription to stop future charges.
What to do after you cancel Fast VPN
Cancellation is not the final step: you must verify the cancellation was processed, check that your subscription does not renew, and ensure any refund reaches your account.
Immediate steps after cancellation
Within 1 hour of cancellation, try to open the Fast VPN app. If the app displays a "subscription expired" or "upgrade required" message, your cancellation was successful. If the app continues to function normally, contact support immediately: your cancellation may not have processed.
Check your email inbox and spam folder for a cancellation confirmation from Apple, Google, or Fast VPN (depending on where you purchased). If you do not receive a confirmation within 24 hours, log back into your account and verify the subscription no longer appears in your active subscriptions list.
Monitoring your refund
Track your bank account or payment app for the refund credit. If you requested a refund within the eligibility window, the amount should appear within the timeframe stated in the table above. If the refund is late, contact your payment provider and ask them to trace the payment using your Fast VPN cancellation confirmation email as evidence.
Preventing accidental re-subscription
Some users accidentally re-subscribe when they fail to cancel properly. To prevent this, verify in your subscription list (Apple Settings > Subscriptions, Google Play > Subscriptions, or your Fast VPN account) that Fast VPN no longer appears. If it does appear but shows "cancelled" or "expires on [date]", you are safe: the subscription will not renew.
Common mistakes to avoid when cancelling Fast VPN
Cancellation is straightforward when you follow the correct steps, but several common errors delay processing or cost you a refund. Yafee has identified the most frequent mistakes so you can sidestep them.
Mistake 1: cancelling within the app instead of through platform settings
If you purchased through Apple App Store or Google Play Store, you cannot cancel inside the Fast VPN app itself. Tapping "uninstall" or deleting the app does not cancel your subscription: your account will renew automatically at the renewal date, and you will be charged. You must cancel through your device's settings (Apple Settings > Subscriptions or Google Play > Subscriptions) or you will lose your refund eligibility. Yafee recommends you bookmark these settings pages so you can cancel instantly if you change your mind about your subscription.
Mistake 2: waiting too long to request a refund
Apple App Store refunds expire 14 days after purchase. Google Play Store refunds expire at 48 hours (automatic) or 14 days (manual request). Fast VPN website refunds expire 31 days after purchase. If you wait beyond these windows, you forfeit your refund, even if the service was poor. Mark your calendar on the day you purchase and request a refund at least 5 days before the deadline.
Mistake 3: not documenting support failures
If you plan to claim a refund based on poor service quality, you must evidence your complaint to Fast VPN. Take screenshots of emails, save chat transcripts, and record the dates you reported issues. If Fast VPN fails to fix the problem within a reasonable timeframe, you can appeal to the Commerce Commission under the Consumer Guarantees Act 1993. Without documentation, you have no proof of your complaint, and your appeal will fail.
Mistake 4: confusing "cancel subscription" with "turn off auto-renewal"
On Apple App Store, "turn off auto-renewal" stops future charges but keeps your subscription active until the current period expires. "Cancel subscription" ends your subscription immediately. If you want a refund, select "cancel subscription", not "turn off auto-renewal". If you select "turn off auto-renewal" but want a refund, you cannot claim one after the current subscription period ends.
Your refund and dispute escalation checklist
Use this checklist to ensure you have completed every step and preserved your evidence if you need to escalate to the Commerce Commission.
- Note the date you purchased Fast VPN and the platform (Apple App Store, Google Play Store, or website).
- Document the reason you want to cancel (poor performance, crashes, slow support response, etc.) and note the dates of any support requests.
- Take screenshots of any support emails, chat transcripts, or error messages that prove your complaint.
- Save your proof of payment (purchase confirmation email or bank/PayPal statement showing the charge).
- Cancel your subscription using the correct method for your platform (see the cancellation section above).
- Check for a cancellation confirmation email within 24 hours.
- Verify your subscription no longer appears in your active subscriptions list within 48 hours.
- Request a refund (if eligible) within the refund window (14 days for Apple, 14 days for Google, 31 days for Fast VPN website).
- Monitor your bank account or payment app for the refund within the processing timeframe.
- If the refund does not arrive, contact your payment provider with your cancellation confirmation and request proof of the payment status.
- If Fast VPN refuses to refund you despite being within the refund window, contact the Commerce Commission with your screenshots, payment proof, and cancellation confirmation.
Comparison: Fast VPN versus alternative new zealand VPN services
If you are cancelling because Fast VPN does not meet your needs, you may want to compare it with other VPN services available in New Zealand. The table below shows how Fast VPN ranks on key features and pricing.
| VPN service | Monthly cost (NZD) | Refund window | Server count |
| Fast VPN | $12 to $15 | 31 days (website) | 300+ servers |
| NordVPN | $13 to $16 | 30 days | 5,600+ servers |
| ExpressVPN | $16 to $18 | 30 days | 3,000+ servers |
| Surfshark | $11 to $14 | 30 days | 3,200+ servers |
| Proton VPN | $10 to $13 | 30 days | 3,000+ servers |
If Fast VPN's speed or server coverage disappointed you, NordVPN or ExpressVPN offer significantly more servers and faster speeds, though at a slightly higher cost. If price is your concern, Proton VPN or Surfshark provide competitive features at lower cost. Yafee recommends you compare privacy policies, server locations, and speed test results before you switch services.
How to contact Fast VPN support for cancellation assistance
If you encounter problems cancelling through your account dashboard or if the cancellation button does not appear, contact Fast VPN directly. The company offers live chat and email support.
Live chat support
Visit fastestVPN.com and look for a chat widget (usually a bubble icon in the bottom right corner). Click it to open a live chat conversation with a support agent. Explain that you want to cancel your subscription. Agents are typically available between 8 am and midnight UTC, which covers most New Zealand business hours. Live chat responses are usually instant.
Email support
Send an email to [email protected] with the following information:
- Your email address associated with the account.
- The date you purchased the subscription.
- The platform you purchased from (Apple App Store, Google Play Store, or FastestVPN.com).
- Your cancellation request and, if applicable, your refund request.
Fast VPN typically responds to support emails within 24 to 48 hours. If the company fails to respond within 48 hours, follow up with a second email or try live chat instead. Save all support correspondence for evidence if you need to escalate to the Commerce Commission.
Final steps: escalating to the commerce commission if Fast VPN refuses
If Fast VPN refuses to process your cancellation or denies your refund claim without valid reason, you have the right to lodge a complaint with the Commerce Commission, New Zealand's consumer protection regulator.
When to escalate to the commerce commission
You should escalate if Fast VPN breaches the Consumer Guarantees Act 1993 by refusing to refund a faulty service, fails to cancel your subscription within 10 business days of your request, continues to charge you after you cancelled, or ignores your support requests for more than 30 days. The Commerce Commission investigates consumer complaints and can compel Fast VPN to refund your subscription or provide compensation.
How to file a complaint with the commerce commission
Visit the Commerce Commission website at www.comcom.govt.nz and navigate to their consumer complaints section. Fill in the complaint form with the following information:
- Your full name and contact details.
- Fast VPN's business name and website address.
- The date you purchased the subscription and the amount you paid.
- A detailed description of the issue (e.g., "Fast VPN failed to process my cancellation request despite my email dated [date]" or "The service was too slow and did not match the advertised speed; Fast VPN refused my refund request").
- Copies of all supporting evidence: your proof of payment, cancellation confirmation email, support correspondence, and any screenshots of poor service.
The Commerce Commission reviews your complaint within 5 to 10 working days and contacts Fast VPN for their response. The regulator then works with both parties to reach a resolution. If Fast VPN is in breach, the Commission can order them to refund you and may impose penalties for misleading conduct.
Yafee has helped thousands of New Zealand consumers cancel subscriptions and recover refunds through this process. The Commerce Commission takes consumer complaints seriously, and Fast VPN is more likely to refund you once the regulator becomes involved. Document everything, stay patient, and remember that you have the law on your side.