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Frequently asked questions
Cancel Vecteezy: The Right Way
How to cancel Vecteezy in new zealand and understand your subscription rights
What Vecteezy is and why cancellation might be right for you
Vecteezy is a digital asset library offering vectors, stock images, and video files through both free and subscription-based Pro tiers. You access creative content under a licence agreement, with monthly and annual billing cycles available through their website, Apple App Store, and Google Play Store.
If you have signed up for a Vecteezy Pro subscription and no longer require the service, you are not locked into a long-term contract. At Yafee (yafee.com), we help New Zealand consumers understand exactly how to cancel without losing access to files you have already downloaded or paying unexpected fees. Vecteezy operates under Eezy Inc., a US-registered company, but New Zealand consumer law protects your rights as a subscriber in this country.
Who Vecteezy serves and where it is based
Vecteezy serves customers worldwide, including those in New Zealand. The company is incorporated in the United States and maintains its corporate office at 2413 Nashville Road, B13, Bowling Green, Kentucky 42101, United States. Despite Vecteezy's US location, your subscription contract is subject to New Zealand consumer protection laws, including the Consumer Guarantees Act and the Fair Trading Act.
Your consumer rights under new zealand law
Before you cancel, understand the legal protections that apply to your Vecteezy subscription in New Zealand.
Consumer guarantees act protections for digital services
The Consumer Guarantees Act is New Zealand's primary protection for goods and services you purchase. Under this legislation, Vecteezy must supply its service with reasonable care and skill, and the service must be fit for the purpose it is offered. If Vecteezy fails to deliver on its promises-for example, if the platform experiences extended outages, files cannot be downloaded, or features listed in your subscription tier are unavailable-you have grounds to request a refund or cancellation without penalty.
Your legal position: Vecteezy cannot force you to continue paying if the service does not meet the standards promised at the point of purchase. You may be entitled to a refund of your current billing period if the service fails materially.
Fair trading act and misleading cancellation practices
The Fair Trading Act prohibits businesses from engaging in misleading or deceptive conduct. If Vecteezy makes cancellation deliberately difficult to locate, obscures refund eligibility, or uses language designed to confuse you about your rights, this constitutes a breach of the Fair Trading Act. The Commerce Commission-New Zealand's consumer protection authority-investigates such complaints and can take enforcement action against businesses that breach these standards.
Yafee advises all New Zealand subscribers to report unfair practices to the Commerce Commission if Vecteezy makes cancellation unreasonably difficult or provides misleading information about refunds or your cancellation rights.
Understanding vecteezy's pricing and billing structure
Vecteezy offers both monthly and annual subscription options, and understanding your billing cycle is essential before cancellation.
| Subscription tier | Monthly cost (NZD) | Annual cost (NZD) | Key features | Cancellation flexibility |
|---|---|---|---|---|
| Free | $0 | $0 | Limited downloads per month, watermarked files | No cancellation needed |
| Pro (monthly) | $14.99 | N/A | Unlimited downloads, no watermarks, all formats | Cancel anytime without penalty |
| Pro (annual) | N/A | $119.99 | Unlimited downloads, no watermarks, all formats, annual savings | Early cancellation may forfeit unused months |
How to cancel Vecteezy across all subscription platforms
Your cancellation method depends on where you subscribed: through Vecteezy's website, Apple's App Store, or Google Play Store. Yafee has broken down every step for each platform.
Cancel your web subscription directly through Vecteezy
If you subscribed at vecteezy.com, you control the entire cancellation process within your account dashboard.
- Sign in to your Vecteezy account at vecteezy.com using your registered email and password.
- If you have forgotten your password, use the "Forgot password" link on the login page and follow the email verification process.
- Locate your profile menu in the top right corner and click your profile icon or username.
- This opens a dropdown menu with account options.
- Select "Account settings" or "Settings" from the menu.
- The exact label may vary depending on your account type and when you created it.
- Navigate to the "Subscriptions" or "Billing" section in the left sidebar.
- This section displays all active subscriptions linked to your account.
- Locate your active Vecteezy Pro subscription and click "Manage subscription" or "Cancel subscription".
- If you see a "Manage subscription" button, click it first, then look for the "Cancel" option on the next page.
- Read the cancellation summary and click the confirmation button to proceed.
- Vecteezy may display a retention offer (a discount to keep your subscription). You can decline this without penalty.
- Confirm your final cancellation choice when prompted.
- Your account will be downgraded to the free tier immediately or at the end of your current billing cycle, depending on your payment method and subscription type.
- Check your email for a cancellation confirmation from Vecteezy within 15 minutes.
- Save this confirmation for your records in case you need to dispute charges with your bank.
Key fact: If you pay monthly via the Vecteezy website, you retain full access to Pro features until the last day of your current billing cycle. You may download additional files during this notice period without restriction.
Cancel an apple app store subscription on iOS devices
If you subscribed to Vecteezy through your iPhone or iPad, Apple manages the billing and you must cancel through Apple's system, not through Vecteezy itself.
- Open the Settings app on your iOS device (iPhone or iPad).
- Settings is the grey icon with a gear symbol, typically on your home screen.
- Tap your name or Apple ID at the very top of the Settings screen.
- This opens your Apple ID profile page.
- Select "Subscriptions" from the menu options.
- You will see a list of all active and cancelled subscriptions linked to your Apple ID.
- Find "Vecteezy" in the subscriptions list and tap on it.
- If you do not see Vecteezy, scroll down or use the search function to locate it.
- Tap "Cancel Subscription" on the Vecteezy subscription page.
- A confirmation message will appear asking you to confirm the cancellation.
- Tap "Confirm" to complete the cancellation.
- Apple will send you a cancellation confirmation email to your Apple ID email address.
- Note your cancellation date from the confirmation screen or email.
- Your Pro access ends on this date; you will be downgraded to the free tier automatically.
Important: When you cancel through Apple, your access remains active until the end of your current billing cycle. Apple does not process refunds for partial months-your money covers access through the renewal date.
Cancel a google play store subscription on android devices
If you subscribed via Google Play Store on an Android phone or tablet, Google processes the cancellation. You must cancel through Google Play, not through Vecteezy's app.
- Open Google Play on your Android device and tap your profile icon in the top right corner.
- If you do not see a profile icon, ensure you are logged in with the correct Google account.
- Select "Manage subscriptions" from the menu.
- This displays all subscriptions purchased through this Google account.
- Find and tap "Vecteezy" in your subscriptions list.
- Only active subscriptions appear by default; if Vecteezy is not listed, scroll or search for it.
- Tap "Cancel subscription" on the Vecteezy details page.
- Google will ask you to confirm your cancellation and may offer feedback options.
- Confirm your cancellation choice when Google prompts you.
- You will receive a confirmation email from Google Play to your registered email address.
- Check the cancellation confirmation for your cancellation effective date.
- Your Pro features remain active until this date; you will then be downgraded to the free tier.
Note: Google Play does not refund subscriptions for partial months. Your Pro access continues through the end of your current billing period regardless of when you cancel.
What happens after you cancel Vecteezy
Cancellation is not the end of your relationship with Vecteezy; several practical matters continue after you submit your cancellation request.
Access and downloaded files after cancellation
Once you cancel, Vecteezy downgrades your account to the free tier on your cancellation effective date. Files you have already downloaded and saved to your device remain yours to use under the original licence terms you accepted at download. Yafee recommends downloading any files you may need before your Pro access expires, as you will lose the ability to download unlimited files once your subscription ends.
Refunds and billing cycle protection
Vecteezy does not refund unused portions of annual subscriptions if you cancel mid-cycle. If you paid for a full year and cancel after three months, Vecteezy retains the unused nine months' fees. However, if you cancel a monthly subscription, you lose no money-your access continues until the last day of the current month, after which you are downgraded to free.
If Vecteezy charged you after you submitted a cancellation request, contact your bank or payment provider immediately. Provide them with your cancellation confirmation email as evidence that you ended the subscription. Your bank can reverse unauthorised charges under New Zealand's credit card dispute process.
Account deletion versus subscription cancellation
Cancelling your subscription does not delete your Vecteezy account. Your downloads, saves, and history remain linked to your email address. If you want to remove your account entirely, contact Vecteezy support directly and request account deletion. This process is separate from cancellation and may take 30 days to complete.
Common mistakes when cancelling Vecteezy
Cancellation is straightforward, but mistakes can cost you money or access. Yafee has identified the most common errors so you can avoid them.
Cancelling via the wrong platform
The biggest mistake is cancelling through Vecteezy's app or website when you actually subscribed through Apple or Google. If you subscribed via App Store or Play Store, cancelling through the Vecteezy website will not stop the app store from billing you. You must cancel through the exact platform where you subscribed. Check your bank statement or payment history to confirm where the charge originates, then cancel through that same platform.
Waiting until after the renewal date
If you forget to cancel before your renewal date, Vecteezy will charge you for the next billing cycle. You then have a short window (typically 24-48 hours, depending on your payment provider) to request a refund directly from Vecteezy support or from your bank. Act immediately if this happens; delays reduce your chances of recovering the charge.
Not downloading files before cancellation
After your Pro access expires, you can no longer download files from Vecteezy (the free tier has severe download limits). If you have files you plan to use, download them before your cancellation effective date. Keep these files on your computer or cloud storage so you have them permanently.
If Vecteezy refuses to cancel or continues billing you
Yafee knows that some cancellation attempts fail due to technical issues or deliberately obstructive practices. If you have submitted a cancellation request and Vecteezy continues to charge you, follow these escalation steps.
Contact Vecteezy support directly
Email Vecteezy's support team with your cancellation request. Include your account email, subscription type (monthly or annual), and the date you attempted to cancel. Request written confirmation of cancellation. Save all correspondence in case you need to escalate to your payment provider or the Commerce Commission.
Dispute the charge with your bank
If Vecteezy charges you after a confirmed cancellation request, contact your bank or credit card issuer. Provide them with your cancellation confirmation email and the unauthorised charge details. Under the Credit Contracts and Consumer Finance Act, your bank can dispute charges on your behalf. Most banks reverse fraudulent or unauthorised recurring charges within 10 business days.
Report unfair practices to the commerce commission
If Vecteezy makes cancellation deliberately hard to find, ignores cancellation requests, or continues billing after you have cancelled, this violates the Fair Trading Act. Report the breach to the Commerce Commission at www.comcom.govt.nz. The Commission investigates complaints about misleading or deceptive conduct and can take enforcement action, including forcing Vecteezy to refund affected consumers.
Checklist for safe cancellation
Use this checklist to ensure you cancel correctly and protect yourself from unwanted charges.
| Task | Completed | Notes |
|---|---|---|
| Identify which platform you subscribed through (website, App Store, or Play Store) | [ ] | Check your bank statement to confirm |
| Log in to your Vecteezy account (if cancelling via website) | [ ] | Use "Forgot password" if needed |
| Download any files you plan to use before your access expires | [ ] | Do this before the cancellation effective date |
| Submit your cancellation request and save the confirmation | [ ] | Screenshot or email the confirmation to yourself |
| Monitor your bank account for charges on your renewal date | [ ] | If charged, contact your bank within 48 hours |
| Report to Commerce Commission if Vecteezy ignores your cancellation | [ ] | Use www.comcom.govt.nz to lodge a complaint |
Vecteezy cancellation contact information
If you need to contact Vecteezy to escalate a cancellation issue, use the following address.
Vecteezy corporate office (US headquarters):
Eezy Inc.
2413 Nashville Road, B13
Bowling Green, Kentucky 42101
United States
Yafee recommends contacting Vecteezy's support team through your account settings first, as this creates a digital record of your request. If you receive no response within 5 business days, escalate to the Commerce Commission. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover overcharged fees by knowing their legal rights and following proper escalation procedures. Understanding New Zealand's Consumer Guarantees Act and Fair Trading Act protects you when dealing with any digital service provider, including Vecteezy. If you face barriers to cancellation, remember that the Commerce Commission exists to enforce these protections on your behalf.