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Frequently asked questions
Cancel Vecteezy: The Right Way to Reclaim Your Account
How to cancel your Vecteezy subscription and recover your charges in the philippines
Why Vecteezy subscriptions matter and when to cancel
Vecteezy is a subscription-based design asset platform operated by Eezy LLC that provides access to vectors, photos, videos, and creative tools through monthly or annual recurring billing. Many Filipino designers, freelancers, and small business owners subscribe for unlimited downloads and commercial licensing rights, paying approximately ₱825 per month (around USD $15). The problem emerges when automatic renewal charges continue long after you stop using the service, or when you discover the platform does not deliver the features you expected.
Vecteezy's subscription model relies on automatic billing renewal, meaning your payment method remains active and charges hit your card or e-wallet every billing cycle unless you actively cancel in your account settings. For creators managing multiple projects or tight budgets, those recurring charges accumulate quickly and often go unnoticed until you review your statements weeks later.
How vecteezy's subscription and renewal system works
When you register with Vecteezy, the platform typically offers a 7-day free trial that automatically converts to a paid Pro plan if you do not cancel before the trial expires. After conversion, your subscription renews automatically every billing period (monthly or annually) unless you manually disable renewal in your account dashboard.
The automatic renewal is Vecteezy's business model. The company depends on subscribers forgetting to cancel, and your payment information stays on file indefinitely. This creates a situation where unexpected charges can occur if you lose track of your subscription status or overlook the renewal date.
Common reasons filipino users cancel their Vecteezy account
- Project completion or end of client work requiring design assets
- Discovery of cheaper or free alternatives (Unsplash, Pexels, Pixabay)
- Unexpected or duplicate charges on payment methods
- Service performance did not match advertised features or download speeds
- International payment fees making the subscription unaffordable
- Downgrade to a lower-tier plan would be more cost-effective
Your consumer rights in the philippines when cancelling Vecteezy
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscription services without penalty, and these protections apply to Vecteezy even though the company operates from the United States.
What the consumer act of the philippines guarantees for subscriptions
Under Republic Act No. 7394, you have a statutory right to cancel any subscription or membership without charging penalties, provided Vecteezy disclosed clear information about the billing cycle, renewal terms, and cancellation procedure before you paid your first fee. The law requires Vecteezy to make cancellation straightforward and to cease all charges immediately after you cancel.
If Vecteezy continues charging you after cancellation, or if the company deliberately hides or complicates the cancellation process, that conduct violates the Consumer Act. You can file a complaint with the Department of Trade and Industry (DTI) Consumer Assistance and Advocacy Division at no cost, and the DTI will launch an investigation on your behalf.
Your legal position on refunds for unauthorised charges
The Consumer Act grants you the explicit right to demand a refund if Vecteezy charged you after you cancelled, or if the company continued billing you during or after your free trial period without your authorisation. Document every charge with screenshots of your payment statements and transaction history. Contact Vecteezy support first with your evidence and a clear refund request. If the company refuses, escalate your complaint to the DTI with copies of all cancellation confirmations and payment records. The DTI will compel Vecteezy to refund unauthorised charges.
Yafee recommends saving all transaction receipts, cancellation confirmations, and correspondence with Vecteezy support. These documents are your proof if a billing dispute arises.
How to cancel Vecteezy depending on where you subscribed
Your cancellation method depends on whether you signed up directly through the Vecteezy website, the Apple App Store, or Google Play Store.
Cancel Vecteezy through the website
If you subscribed directly on vecteezy.com, follow these steps to cancel your account and stop all recurring charges.
- Log in to your Vecteezy account using your email address and password
- Visit vecteezy.com and click the login button in the top-right corner
- Enter your registered email and password, then click "Sign In"
- Navigate to your account settings
- Click your profile icon or avatar in the top-right corner after logging in
- Select "Account Settings" or "Billing Settings" from the dropdown menu
- Locate your subscription or billing information
- Look for a "Subscription", "Plans", or "Billing" section in your settings
- This section displays your current plan, renewal date, and payment method
- Click "Cancel Subscription" or "Downgrade Plan"
- Select the option to cancel, not downgrade, unless you want to switch to a free plan
- Vecteezy may ask you to confirm your cancellation or provide feedback
- Confirm your cancellation
- Click the final "Confirm Cancellation" button to complete the process
- Vecteezy will send you a cancellation confirmation email within minutes
- Save your cancellation confirmation email
- Do not delete this email; it proves you cancelled on a specific date
- Screenshot the confirmation or forward it to yourself for secure storage
Cancel Vecteezy through the apple app store
If you subscribed to Vecteezy using your Apple ID on an iPhone, iPad, or Mac, you must cancel through Apple's App Store settings, not through Vecteezy's website.
- Open the Apple App Store on your iPhone, iPad, or Mac
- On iPhone or iPad, tap the "App Store" icon on your home screen
- On Mac, click the "App Store" icon in the dock
- Navigate to your account section
- On iPhone or iPad, tap the profile icon in the top-right corner
- On Mac, click your name or avatar in the sidebar
- Select "Subscriptions"
- Tap or click "Subscriptions" to view all active subscriptions linked to your Apple ID
- Find and tap Vecteezy in your subscription list
- Locate "Vecteezy" among your active subscriptions
- Tap "Cancel Subscription" or "Edit"
- Select the cancellation option (Apple may label this as "Cancel" or "Turn Off Auto-Renewal")
- Confirm your cancellation when prompted
- Confirm that renewal is now off
- The subscription status should change to "Expires on [date]" or show as inactive
- Take a screenshot as proof of cancellation
Cancel Vecteezy through google play store
If you subscribed to Vecteezy using Google Play (Android), you must cancel through the Google Play app or website.
- Open the Google Play app on your Android device
- Tap the Google Play Store icon to open the app
- Go to your account menu
- Tap your profile icon in the top-right corner
- Select "Manage your Google Play account"
- Tap the "Subscriptions" or "Payments and subscriptions" tab
- You will see all active subscriptions tied to your Google account
- Find Vecteezy in your subscription list and tap it
- Locate and select "Vecteezy"
- Tap "Cancel subscription"
- Google Play will ask you to confirm your cancellation
- Follow any prompts to complete the process
- Verify that the subscription is cancelled
- The status should show as "Cancelled" or display an expiration date
- Screenshot the confirmation page for your records
Timeline and what happens after you cancel Vecteezy
Understanding what occurs after you submit your cancellation request protects you from surprise charges and helps you plan your design workflow.
Immediate actions after cancellation
Once you confirm your cancellation through any platform (website, App Store, or Google Play), Vecteezy stops all new charges immediately. Your access to paid features (unlimited downloads, commercial licensing) ceases on your next renewal date, not the day you cancel. For example, if you cancel on 15 March and your renewal date is 25 March, you retain access until 25 March, after which your account reverts to the free plan (if available) or becomes inactive.
Vecteezy sends a cancellation confirmation email within 24 hours. Check your inbox and spam folder for this email, as it contains your cancellation date and proof that you took action. This email is critical documentation if you dispute a future charge with your bank or file a complaint with the DTI.
Checking your account status after cancellation
Log back into your Vecteezy account 24 to 48 hours after cancellation and navigate to your subscription settings. Verify that your subscription status shows as "Cancelled" or "Inactive" and that no renewal date is listed. If your account still displays an active renewal date or upcoming charges, contact Vecteezy support immediately with your cancellation confirmation email and request manual cancellation.
Monitoring your payment method
Continue checking your credit card, debit card, or e-wallet statements for 30 days after your cancellation to confirm that Vecteezy does not attempt unauthorised charges. If a charge appears after you cancelled, you have grounds to dispute it. Contact your bank or payment provider and report the unauthorised charge, providing your cancellation confirmation email as evidence.
How to claim a refund if Vecteezy charged you after cancellation
If Vecteezy charged you after you cancelled, or if you were charged during a free trial without authorisation, you have a legal right to demand a refund under the Consumer Act of the Philippines.
Step 1: gather evidence of unauthorised charges
Collect all documentation that proves Vecteezy charged you without authorisation. Screenshot your payment statement showing the date and amount of the charge, your cancellation confirmation email from Vecteezy, and any correspondence with Vecteezy support in which you requested cancellation or refund. Save these documents as PDFs or image files on your computer and in cloud storage (Google Drive, OneDrive) so you do not lose them.
Step 2: contact Vecteezy support with a formal refund request
Email Vecteezy support at [email protected] with the subject line "Refund Request: Unauthorised Charge After Cancellation [Your Account Email]." In the body of your email, explain that you cancelled your subscription on [date] and provide evidence of cancellation, yet Vecteezy charged you on [date] for [amount]. Request a full refund and ask for a response within 14 days. Attach screenshots of your payment statement and cancellation confirmation email.
Send this email using registered or tracked email so you have proof of delivery. Keep a copy of your email for your records.
Step 3: wait for vecteezy's response
Vecteezy typically responds to refund requests within 5 to 14 business days. If the company approves your refund, you will receive instructions on how the refund will be processed (credit to your original payment method, usually 5 to 10 business days). If Vecteezy denies your refund or does not respond within 14 days, proceed to the next step.
Step 4: file a complaint with the department of trade and industry (DTI)
If Vecteezy refuses to refund you or ignores your request, file a formal complaint with the DTI Consumer Assistance and Advocacy Division. The DTI is the Philippines' official consumer protection regulator and has authority to compel companies to refund unauthorised charges.
Visit the DTI website (dti.gov.ph) and locate the "Complaint" section, or visit your nearest DTI office in person. Provide the following:
- Your cancellation confirmation email from Vecteezy
- Screenshots of unauthorised charges on your payment statement
- Copies of your refund request email to Vecteezy support
- Vecteezy's response (if any) denying or ignoring your refund claim
- Your name, contact number, email address, and account email with Vecteezy
The DTI investigates complaints free of charge and will contact Vecteezy on your behalf. If the DTI confirms that Vecteezy charged you without authorisation after cancellation, the regulator will order the company to refund you. Yafee has observed that the DTI typically resolves such complaints within 30 to 60 days.
Pricing comparison and cancellation triggers
Understanding Vecteezy's pricing structure helps you decide whether cancellation is the right choice or if a downgrade would save you money.
| Plan | Monthly cost | Annual cost | Features | Best for |
|---|---|---|---|---|
| Free | ₱0 | ₱0 | Limited downloads, attribution required, no commercial use | Hobbyists and students |
| Pro (monthly) | ₱825 (~USD $15) | N/A | Unlimited downloads, commercial licensing, no attribution | Freelancers with ongoing projects |
| Pro (annual) | N/A | ₱7,425 (~USD $135, saves 25%) | Unlimited downloads, commercial licensing, no attribution | Designers who need Vecteezy year-round |
| Teams | ₱2,475+ (~USD $45+ per user) | Variable | Team collaboration, asset sharing, admin controls | Design agencies and studios |
If you are cancelling because monthly charges are too high, consider downgrading to the free plan or switching to the annual plan (which costs 25% less per month if paid upfront). If you are cancelling because you no longer need design assets, proceed with full cancellation and follow the refund process outlined above if you were charged after your cancellation date.
Common mistakes when cancelling Vecteezy and how to avoid them
Even careful users make errors during cancellation. Here are the traps to sidestep and protect yourself from continued charges.
Mistake 1: cancelling through vecteezy's website when you subscribed via an app store
Many users log into Vecteezy's website, find their subscription settings, and click "Cancel" expecting the subscription to end. However, if you originally subscribed through Apple App Store or Google Play, Vecteezy's website cancellation does nothing. Your subscription remains active through the app store, and charges continue. Your cancellation must match your subscription source: if you subscribed via App Store, cancel via App Store; if you subscribed via Google Play, cancel via Google Play; if you subscribed on the website, cancel on the website. Verify your original subscription method by checking your email receipts from Vecteezy or your app store account.
Mistake 2: confusing "Downgrade" with "Cancel"
Vecteezy's settings often present both "Downgrade Plan" and "Cancel Subscription" options. If you select "Downgrade Plan," you move to the free tier but your account remains active and tracked. If you want to cancel completely and remove yourself from Vecteezy's systems, select "Cancel Subscription," not "Downgrade Plan." Downgrading is useful only if you want to stay connected to the platform without paying.
Mistake 3: not saving your cancellation confirmation email
Your cancellation confirmation email is the only proof that you cancelled on a specific date. If Vecteezy charges you again, your bank will ask for evidence that you cancelled. Without this email, your dispute becomes harder to win. Save the confirmation email in a dedicated folder, take a screenshot, and back it up to cloud storage. Do not rely on your email provider to archive it forever.
Mistake 4: cancelling close to your renewal date and assuming you will not be charged
If your renewal date is 20 March and you cancel on 18 March, Vecteezy may still charge you on 20 March before processing your cancellation. This is because Vecteezy's billing system runs automated renewal charges hours or days before your cancellation request is processed. If this happens, contact Vecteezy immediately with your cancellation email and request a refund for the unexpected charge. The DTI will support you if Vecteezy refuses.
Mistake 5: deleting the payment method from Vecteezy without cancelling the subscription
Removing your credit card or payment method from Vecteezy's system does not cancel your subscription. Vecteezy will attempt to charge the card on file when renewal arrives. If the charge fails, Vecteezy may suspend your account or send payment reminders. Always cancel the subscription explicitly through your account settings; deleting your payment information is a secondary step only.
Comparing Vecteezy with free and paid alternatives in the philippines
If you are cancelling Vecteezy because the cost is too high or the features do not meet your needs, Yafee recommends comparing it with these alternatives to find a better fit.
| Service | Cost (monthly) | Download limits | Commercial licensing | Best alternative for |
|---|---|---|---|---|
| Vecteezy (Pro) | ₱825 | Unlimited | Yes | Professional designers needing vectors and photos |
| Unsplash | Free | Unlimited | Yes | Budget-conscious creatives needing high-quality photos |
| Pexels | Free | Unlimited | Yes | Free photos and videos with zero restrictions |
| Pixabay | Free | Unlimited | Yes | Free vectors, photos, and music for commercial projects |
| Shutterstock | ₱550-2,200 | 5-750 per month | Yes | Businesses needing large asset libraries with limited downloads |
| Adobe Creative Cloud | ₱2,400+ (approx) | N/A (software suite) | Yes | Professional designers who need design software plus asset libraries |
Many Filipino freelancers and small agencies successfully use a combination of free resources (Unsplash, Pexels, Pixabay) plus Adobe Stock or Shutterstock for premium assets when needed. This approach costs less than Vecteezy and avoids recurring monthly commitments.
How to dispute an unauthorised charge with your bank
If Vecteezy charged you after cancellation and the company refuses to refund you, you can dispute the charge with your bank or payment provider.
Step 1: gather evidence before disputing
Collect your cancellation confirmation email from Vecteezy, screenshots of the unauthorised charge on your bank statement, and any email correspondence with Vecteezy support in which you requested a refund. Banks require clear evidence that you cancelled and were charged anyway.
Step 2: contact your bank's fraud or dispute department
Call the customer service number on the back of your credit or debit card, or log into your online banking portal and select "Dispute a charge" or "Report fraud." Provide your bank with the charge date, amount, and merchant name (Vecteezy or Eezy LLC). Explain that you cancelled your subscription before this charge was applied.
Step 3: submit your evidence to your bank
Upload or email your cancellation confirmation email, bank statement screenshot, and Vecteezy's refusal email (if applicable) to your bank's dispute team. Banks typically process disputes within 30 to 60 days.
Step 4: monitor your bank account for the dispute outcome
Your bank will notify you once the dispute is resolved. If your bank finds in your favour, the charge will be reversed and credited back to your account. If your bank sides with Vecteezy, you can escalate to the DTI as a secondary option.
Checklist for successful cancellation and dispute avoidance
Use this checklist to ensure you cancel Vecteezy correctly and protect yourself from future charges.
- Identify where you subscribed (website, Apple App Store, or Google Play)
- Log into your account through the same platform where you subscribed
- Navigate to your subscription or billing settings
- Click "Cancel Subscription" (not "Downgrade Plan") and confirm cancellation
- Receive your cancellation confirmation email from Vecteezy within 24 hours
- Screenshot your cancellation confirmation email and save it to cloud storage
- Return to your subscription settings 48 hours later and verify cancellation status
- Monitor your payment method for 30 days after cancellation to check for unexpected charges
- If an unauthorised charge appears, contact Vecteezy support with your cancellation email as proof
- If Vecteezy refuses to refund, file a complaint with the DTI Consumer Assistance and Advocacy Division
Contacting Vecteezy and sending formal cancellation notices
If you cannot cancel through your online account, or if you want to send a formal cancellation notice via postal mail for legal documentation, use the following address for Eezy LLC (Vecteezy's parent company).
Mailing address for cancellation notices:
Eezy LLC (Vecteezy)
700 N San Vicente Blvd
West Hollywood, California 90069
United States
Write a formal letter that includes your account email, subscription start date, cancellation request date, and the phrase "I hereby request cancellation of my Vecteezy subscription effective immediately." Send this letter via registered or certified mail so you have proof of delivery. Retain a copy for your records. Allow 7 to 14 business days for Vecteezy to process your cancellation notice.
For faster resolution, email your cancellation request to [email protected] with the subject "Formal Cancellation Request: [Your Account Email]" and include your account details, subscription history, and the reason for cancellation. Request written confirmation of cancellation within 7 days.
Why you should document every step and plan ahead
Cancelling a subscription sounds straightforward, but recurring billing disputes are common in the Philippines, especially for international services like Vecteezy. By following the steps above and keeping complete documentation, you protect yourself from unauthorised charges and ensure you can prove your cancellation to your bank or the DTI if needed.
Yafee has guided thousands of consumers through subscription cancellations and disputes, and the users who succeed are those who save their confirmation emails, cancel through the correct platform, and monitor their payment statements. The Consumer Act of the Philippines is on your side, and the DTI will investigate if Vecteezy ignores your cancellation or continues charging you. Take action today, document your cancellation, and reclaim control of your recurring charges. Yafee is here to help you understand your rights and navigate the process with confidence.