Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Tradify, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Tradify in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Tradify
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Tradify subscription with zero hassle
1
Fill in the form
Give us your details and those of your Tradify subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Tradify. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Tradify refuses your cancellation.
Frequently asked questions
Cancel Tradify: The Right Way to Protect Your Business
How to cancel Tradify and protect your trade business in new zealand
What Tradify is and why you should understand your cancellation rights
Tradify is a New Zealand-based job management platform designed for trade businesses. Whether you operate a plumbing, electrical, carpentry or general contracting service, Tradify helps you manage quotes, schedule jobs, process invoices and track timesheets in a single dashboard.
The software integrates with popular accounting systems like Xero, allowing you to streamline billing and reduce administrative paperwork. Most small to mid-sized trade contractors in New Zealand use Tradify to communicate with customers, coordinate work schedules and accelerate payment cycles.
However, if you have decided to migrate to a competitor platform, downsize your operations or reassess your software stack, you need a clear and legally compliant cancellation pathway. Yafee specialises in helping trade business owners navigate subscription cancellations safely and understand their entitlements under New Zealand consumer law.
Who typically uses Tradify
Tradify appeals to trade businesses that prioritise simplicity and local support. You may use Tradify if you operate a small contracting team and require job quoting, customer communication and invoice management without enterprise-level complexity.
Why contractors decide to cancel
Common reasons include switching to a competitor platform, reducing team size following a quiet period, discovering the software does not align with your workflow, or finding a more cost-effective alternative that delivers the same functionality.
Tradify pricing plans for new zealand contractors
Understanding your current plan enables you to calculate any refund entitlement when you cancel. Below is Tradify's pricing structure as of January 2026, expressed in New Zealand dollars excluding GST.
Current Tradify plans and monthly costs
| Plan | Price per user per month (ex GST) | Best for | Key features |
|---|---|---|---|
| Lite | NZ$48 | Solo traders | Job management, scheduling, quoting, invoicing, payment processing, Google Calendar sync |
| Pro | NZ$52 | Small teams (2-5) | All Lite features plus custom branding, customer comms history, job photos, timesheets, health and safety forms |
| Plus | NZ$62 | Growing teams | All Pro features plus AI tools, service reminders, purchase orders, bulk invoicing, reporting |
| Custom | Contact Tradify | Large operations | All Plus features with custom configuration for larger teams |
When you should consider cancelling
You should strongly consider cancelling Tradify if you are paying for features you do not use, if a competitor offers demonstrably better value for your operations, or if your team has contracted and you are paying for user licences you no longer require. Yafee recommends cancelling as soon as you have identified a superior alternative, rather than continuing to pay for another full billing cycle.
Your legal position under new zealand consumer law
Your cancellation rights in New Zealand are governed by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These statutes establish your baseline entitlements when you terminate a subscription service.
What the consumer guarantees act protects
The Consumer Guarantees Act 1993 requires that services supplied to you are provided with due care and skill, and are fit for purpose. If Tradify fails to deliver these guarantees, you have the right to cancel and claim a refund. This applies regardless of what Tradify's standard terms state.
Furthermore, under the Fair Trading Act 1986, Tradify must not engage in misleading or deceptive conduct. If you were sold a plan based on misleading representations, you have grounds to cancel and recover fees paid.
Your legal position
You have the statutory right to cancel your Tradify subscription at any time, provided you give reasonable notice. You are entitled to a refund of any fees paid for services not yet rendered. If Tradify refuses to refund unused fees or blocks your cancellation request, you may escalate to the Consumer Affairs Commission (CAC) or seek assistance from Citizens Advice Bureau (CAB). Yafee advises that you document all communication with Tradify to support any formal complaint.
Methods for cancelling your Tradify subscription
Your cancellation approach depends on how you originally purchased your subscription. The web app method provides the most direct control, but alternative pathways exist if you signed up through mobile platforms.
Cancellation methods available to you
| Method | Speed | Control | Best when |
|---|---|---|---|
| Via Tradify web app | Immediate | Full | You are administrator and want instant confirmation |
| Email to Tradify support | 1-3 business days | High | You prefer written record or have account access issues |
| Phone contact | Immediate | Medium | You need clarification on refund terms before cancelling |
| Apple App Store or Google Play | Immediate | Low | You signed up exclusively via mobile app |
How to cancel Tradify via the web app
This is the fastest and most transparent method. Follow these steps to cancel your subscription and secure written confirmation of your cancellation date.
Step 1: log into your Tradify account
Navigate to the Tradify web app and sign in using your email address and password. You must be the account administrator or the billing contact on the account to proceed. If you are uncertain whether you hold administrative privileges, contact your account owner before beginning the cancellation process.
Step 2: access your account settings and subscription details
Once logged in, locate the account settings menu, typically found in the top right corner of your dashboard. Select "Billing" or "Subscription" from the dropdown menu. This page displays your current plan, billing cycle, next renewal date and payment method.
Step 3: find and select the cancellation or downgrade option
On the subscription settings page, you will see a button labelled "Cancel subscription", "Downgrade plan" or similar. Click this button. Tradify may prompt you to confirm your reason for cancellation; select the option that matches your situation. Do not skip this step, as it creates an audit trail of your cancellation request.
Step 4: confirm cancellation and retain your confirmation email
Tradify will display a final confirmation screen. Review the cancellation date and any refund amount clearly. Click "Confirm cancellation". You will receive a confirmation email at your registered address. Save this email in a secure folder; you will need it if you later dispute a charge or claim a refund.
How to cancel Tradify via email
If you cannot access the web app or prefer a documented written approach, email Tradify's support team directly. This method creates an explicit paper trail and is particularly useful if you are disputing charges.
Step 1: compose a cancellation email
Send an email to Tradify's support address with the subject line "Cancellation request for [your account email]". In the body, state your full name, registered email address, current plan name and the date you wish the cancellation to take effect. Request written confirmation of the cancellation date and any refund due. Keep your message clear and concise.
Step 2: include your account details for verification
Provide your account registration email, any company name on file, and the billing address associated with your subscription. This enables Tradify to locate your account quickly and reduces processing delays.
Step 3: request a refund calculation if applicable
If you are mid-cycle and expect a refund for unused fees, explicitly request a detailed refund calculation. Ask Tradify to confirm the refund amount and the timeframe for processing (typically 5-10 business days). Do not assume Tradify will automatically refund unused balance.
Step 4: send via registered email and retain proof
Send your cancellation email from your registered account email address. Take a screenshot of the sent email and the timestamp. If Tradify does not acknowledge receipt within 48 hours, follow up with a second email marked "Urgent: cancellation request follow-up". Yafee recommends retaining all email correspondence for at least two years.
How to cancel Tradify by phone
Direct phone contact allows you to clarify refund terms and confirm your cancellation in real-time. Consequently, it is a useful option if you have account-specific questions.
Step 1: locate the correct support phone number
Visit Tradify's official website and navigate to the "Contact Us" or "Support" page. Note the phone number for New Zealand-based support. Call during business hours (typically 9am to 5pm, Monday to Friday). Have your account details ready before you call.
Step 2: provide your account information and cancellation intent
When you reach a support representative, state that you wish to cancel your subscription. Provide your registered email address, full name and current plan. Ask the representative to confirm your current billing date, renewal date and any outstanding balance.
Step 3: request verbal confirmation of refund entitlement
Ask the support representative to calculate any refund due for unused service. Request a specific refund amount and confirm when the refund will be processed. Ask the representative to send you a written confirmation email following the call that summarises the cancellation terms.
Step 4: record the call details and obtain reference numbers
After the call, document the date, time, representative's name and any reference number provided. Send yourself a follow-up email summarising the conversation. If the promised email does not arrive within 24 hours, send a follow-up email to Tradify's support address referencing the phone call and requesting written confirmation.
What happens after you cancel Tradify
Understanding your post-cancellation entitlements and access timeline protects you from unexpected charges and data loss. Consequently, you should familiarise yourself with these post-cancellation procedures.
When your access ends and your data remains available
Your Tradify account access typically ends on your next billing renewal date, unless you request immediate cancellation. Some providers allow a brief data export window (typically 30 days) after cancellation. Log into your account after cancellation is confirmed and download any critical data, including customer records, job templates and financial reports, in a format you can import into your new platform.
Refund processing timeframe and method
Tradify processes refunds to your original payment method within 5-10 business days of cancellation confirmation. Check your bank or credit card statement after 10 business days. If the refund has not appeared, contact your bank to confirm the payment was received. Furthermore, verify with Tradify that the refund was actually initiated; some providers require manual refund approval.
Preventing duplicate charges after cancellation
Monitor your bank statement for 60 days after your cancellation date. If Tradify charges you again after the cancellation effective date, contact your bank immediately and file a dispute. Notify Tradify in writing that the charge was unauthorised and request an immediate refund. Yafee recommends reporting persistent unauthorised charges to the Consumer Affairs Commission.
Understanding your refund entitlements
New Zealand consumer law entitles you to a refund for services not yet rendered. Your refund calculation depends on your billing cycle and cancellation timing.
Pro-rata refunds for mid-cycle cancellations
If you cancel mid-month, you are entitled to a pro-rata refund for the unused portion of your subscription. For example, if you pay NZ$48 per month and cancel on day 15 of a 30-day cycle, you are entitled to approximately NZ$24 refund. Request this calculation explicitly when you cancel.
Annual plans and refund eligibility
If you purchased an annual Tradify plan, your refund entitlement is significantly higher. You are entitled to a refund for all months remaining in your contract. For example, if you paid NZ$576 for an annual Lite plan (NZ$48 x 12) and cancel after 4 months, you should receive approximately NZ$384 (8 months remaining x NZ$48). Consequently, always request a full refund calculation before accepting a lower offer.
Disputing a refund denial
If Tradify refuses to refund unused fees, escalate your complaint to the Consumer Affairs Commission. Yafee advises that you provide the Commission with your cancellation confirmation email, your payment records and all correspondence with Tradify. The Commission investigates complaints at no cost to you and has authority to compel refunds and award compensation for financial loss.
Common mistakes to avoid when cancelling Tradify
Most cancellation disputes arise from preventable procedural errors. Remain calm and methodical; these mistakes are easily avoided with proper planning.
Mistake 1: cancelling without downloading your data first
Once your subscription ends, Tradify may delete your account data after a specified retention period (often 30-90 days). Before you cancel, export all customer records, job history, quotes and invoice templates. Many platforms offer a bulk export function. If Tradify's export feature is unavailable, contact support and request a data export before you proceed with cancellation.
Mistake 2: cancelling only via mobile app without confirming on the web app
Mobile app store cancellations (Apple App Store or Google Play) sometimes fail to fully terminate the Tradify subscription. You may end up paying both the app store and Tradify directly. After cancelling via a mobile app, always log into the Tradify web app and confirm your subscription status shows as "Cancelled" or "Active". If it still shows "Active", cancel again via the web app.
Mistake 3: failing to request written confirmation
Verbal assurances from support staff are not sufficient evidence if a dispute later arises. Always request written confirmation of your cancellation date, effective refund amount and refund processing date. If Tradify does not provide written confirmation within 24 hours, send a follow-up email requesting it in writing.
Mistake 4: not calculating your refund entitlement in advance
Review your last invoice before you cancel. Calculate your pro-rata refund manually using the formula (daily rate x remaining days). When you cancel, compare Tradify's refund offer to your calculation. If Tradify's offer is lower, request a detailed breakdown of how the refund was calculated. Furthermore, ask Tradify to explain any deductions or administrative fees applied to your refund.
Mistake 5: cancelling immediately before a renewal date
If your renewal date is within 2-3 days, consider waiting until after the renewal date to cancel. This allows you to dispute any final charge more easily with your bank. However, if you cancel before the renewal date and are charged again, you have stronger evidence of an unauthorised transaction and can request a refund from your bank immediately.
Checklist for cancelling Tradify successfully
Use this checklist to ensure you have completed every step and protected your interests. Tick each item as you proceed.
| Task | Completed | Notes |
|---|---|---|
| Confirm you are the account administrator or billing contact | [ ] | Contact account owner if unsure |
| Review current plan, renewal date and billing amount | [ ] | Screenshot or note these details |
| Calculate your pro-rata refund entitlement | [ ] | Use daily rate method; compare against Tradify offer |
| Export all account data (customers, jobs, invoices, templates) | [ ] | Save in secure folder; import to new platform |
| Submit cancellation request (web app, email or phone) | [ ] | Retain confirmation email or reference number |
| Receive and file written cancellation confirmation from Tradify | [ ] | Must include cancellation date and refund amount |
How yafee helps you navigate subscription cancellations safely
Yafee is New Zealand's leading contract law resource for small business owners navigating software and service cancellations. Our team specialises in helping trade contractors, freelancers and service providers cancel subscriptions in compliance with New Zealand consumer law and recover disputed refunds.
Whether you need clarity on your cancellation rights, help drafting a formal complaint to Tradify, or guidance on escalating to the Consumer Affairs Commission, Yafee has helped thousands of consumers cancel subscriptions, recover unused fees and transition to better-fit platforms. You can contact Yafee directly via yafee.com for personalised advice on your cancellation situation.
Contact information for cancelling Tradify
The primary contact address for Tradify cancellation requests is provided in their official Terms of Service. You may submit your cancellation request via email to Tradify's support team or via phone during business hours.
Tradify contact details for new zealand customers
Tradify's registered office address in New Zealand is available on their official website under "Contact Us" or "Company Details". Yafee recommends contacting Tradify via email first, as this creates an explicit written record of your cancellation request. Email communications are legally enforceable evidence if a dispute later requires intervention from the Consumer Affairs Commission or small claims tribunal.
If you encounter resistance from Tradify or are refused a refund you believe you are entitled to under the Consumer Guarantees Act 1993, document all communication and escalate your complaint to the Consumer Affairs Commission. Yafee stands ready to assist you through this process and help you recover any fees unjustly withheld. Visit yafee.com to begin your consultation today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Tradify?
Join over 30,000 users who already trust us.