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Frequently asked questions
Cancel Resumehelp: The Right Way
How to cancel Resumehelp and reclaim your money in new zealand
What Resumehelp is and why you might cancel
Resumehelp is an online career-support platform designed to help you build professional CVs and cover letters using editable templates, AI-powered writing suggestions, and one-on-one customer support. The service simplifies resume creation, but if you've decided it's not the right fit, cancelling should be straightforward and transparent.
You may want to cancel for several reasons: a promotional trial auto-renewed at a higher rate, you found a better alternative, or you no longer need the service. At Yafee, we understand that subscription cancellations can feel frustrating when terms aren't clear. This guide walks you through every step of cancelling Resumehelp, protecting your refund rights under New Zealand law, and understanding what happens after you terminate your account.
Services Resumehelp typically offers
Resumehelp provides customisable resume templates, automated content suggestions powered by artificial intelligence, professional formatting assistance, and direct access to support specialists who review your work. Most users subscribe on a monthly basis, though promotional trial periods are common and frequently auto-renew at higher rates if you do not actively cancel before the trial ends.
Why you should understand your cancellation rights
New Zealand consumer law gives you specific rights when you cancel digital subscriptions. Understanding these protections empowers you to push back if Resumehelp refuses a legitimate refund or delays your cancellation request. Yafee has helped thousands of New Zealand consumers navigate subscription exits by breaking down each step and flagging hidden charges before they occur.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you cancel digital subscriptions and seek refunds.
Right to cancel within 14 days
Under the Consumer Guarantees Act, you have the right to cancel most digital services within 14 days of purchase and receive a full refund, provided the service has not been substantially used. Resumehelp complies with this standard, offering a 14-day refund window. The clock starts from your subscription date, not from when you first log in to your account.
If you subscribed via Apple App Store or Google Play, the 14-day window applies to those platforms as well. Keep your purchase receipt or confirmation email dated, as this evidence proves when your 14-day window began. Yafee recommends taking screenshots of your payment confirmation page for your records.
Refund rights after the 14-day period
After 14 days, Resumehelp is not legally required to offer a refund unless the service fails to meet the standards promised or was misleadingly advertised. However, the Fair Trading Act gives you grounds to dispute charges if Resumehelp misrepresented what you would receive or if billing terms were unclear at the point of sale.
If Resumehelp refuses a refund you believe you are entitled to, you can escalate to the Commerce Commission (New Zealand's official regulator) or Consumer NZ, the independent consumer advocacy authority. Both organisations investigate complaints about unfair trading practices and can compel refunds if evidence supports your claim.
Your legal position
You are protected by law if Resumehelp charges you without your explicit, informed consent; if auto-renewal terms were not clearly disclosed before purchase; or if the service description was misleading. You have the right to cancel at any time and request a chargeback through your bank if Resumehelp fails to process your cancellation within a reasonable timeframe (typically 30 days). Keep all correspondence with Resumehelp as evidence.
How to cancel Resumehelp via your account
Cancelling directly through Resumehelp's website is the fastest method and generates an email confirmation you should retain for your records.
Step one: log in to your Resumehelp account
- Visit resumehelp.com and click the login button in the top right corner.
- If you have forgotten your password, select "Forgot password?" and follow the reset email instructions sent to your registered email address.
- Check your spam or junk folder if the reset email does not arrive within 5 minutes.
Step two: navigate to your account settings
- Once logged in, locate the account icon (usually a profile picture or initials) in the top right corner.
- Select "Account settings" or "Subscription" from the dropdown menu.
- If you cannot find this menu, select "Help" and search for "cancel subscription" in the support portal.
Step three: find your subscription management section
- In your account settings, look for a section titled "Billing", "Subscription", or "Payment method".
- This section displays your current plan, renewal date, and payment amount.
- You should see a button or link that says "Cancel subscription" or "Manage subscription".
Step four: confirm your cancellation request
- Select "Cancel subscription" and follow the prompts.
- Resumehelp may ask you to confirm your reason for cancellation or offer you a discount to stay. You are not obliged to accept any offer.
- Select "Confirm cancellation" when prompted.
- Resumehelp will send you a confirmation email to your registered address. This email is your proof of cancellation.
- If you do not receive a confirmation email within 2 hours, log back into your account to verify the cancellation was processed.
Step five: request a refund (if applicable)
- If you are within the 14-day refund window, select "Request refund" on the same page or contact Resumehelp's support team immediately.
- Include your order number, subscription dates, and cancellation date in your request.
- Keep a copy of this email for your records.
How to cancel Resumehelp if you subscribed via an app store
If you subscribed through Apple App Store or Google Play, you must cancel through that platform, not through Resumehelp's website directly.
Cancelling via apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- If you do not have the app, download it from the App Store.
- Tap the account icon in the top right corner (your profile picture or initials).
- Select "Subscriptions".
- Find "Resumehelp" in the list and tap it.
- Select "Cancel subscription".
- Confirm your cancellation.
- Apple will send you a confirmation email. Your subscription will end at the next renewal date.
- You will continue to have access to Resumehelp until that date.
Cancelling via google play (Android)
- Open the Google Play Store app on your Android device.
- If you do not have the app, download it from Google Play.
- Tap the profile icon in the top right corner.
- Select "Manage your Google Account".
- Tap the "Payments and subscriptions" tab.
- Select "Subscriptions" and find "Resumehelp".
- Tap "Cancel subscription" and confirm.
- Google will send you a confirmation email. Your access will end at your next billing date.
- You retain full access until that date.
How to request a refund from Resumehelp
Your refund eligibility depends on when you purchased Resumehelp and how much you have used the service.
Refunds within the 14-day window
If you cancel within 14 days of your purchase date and have not substantially used Resumehelp (for example, you have not created more than one full resume or cover letter), you are entitled to a full refund under the Consumer Guarantees Act. Submit your refund request in writing to Resumehelp as soon as you cancel your subscription.
Yafee recommends including your order confirmation number, the exact date you purchased, and your cancellation date. Request a full refund and specify your preferred refund method (credit card, debit card, or bank transfer). Resumehelp must process your refund within 30 days of receipt of your request.
Refunds after the 14-day window
After 14 days, you are not entitled to a refund unless Resumehelp has breached the Fair Trading Act 1986 by misrepresenting its service or failing to disclose auto-renewal terms. If you believe either of these applies to you, contact Resumehelp in writing and explain your grounds for a refund. Reference the relevant Fair Trading Act provisions in your letter.
If Resumehelp declines your refund request, you can lodge a complaint with the Commerce Commission or Consumer NZ. Include screenshots of all billing pages, your contract terms, and your cancellation correspondence as evidence.
Chargeback as a last resort
If Resumehelp refuses to process your cancellation or refund within 30 days, contact your bank and request a chargeback (a reversal of the payment). You will need to provide your bank with evidence of your cancellation request and any refusal from Resumehelp. Your bank typically investigates chargebacks within 10 working days and can reverse unauthorised or disputed charges.
What happens after you cancel Resumehelp
Cancellation does not happen instantly, and understanding the timeline helps you avoid unexpected charges.
Access after cancellation
Once you cancel, you retain access to your Resumehelp account and all your saved documents (CVs, cover letters, templates) until your current billing cycle ends. You will not be charged for the next renewal. However, you will lose access to the premium features (such as AI suggestions and support specialist reviews) if your plan included them.
Download or save any documents you created before your access ends. Resumehelp does not automatically delete your account; you can log back in and retrieve your files for up to 90 days after cancellation.
Confirming your cancellation status
After cancelling, log into your Resumehelp account once a week to confirm your subscription status. Your account dashboard should display "Cancelled" or "Your subscription ends on [date]". If it still shows an active subscription, contact Resumehelp's support team immediately and provide your cancellation confirmation email.
Monitoring for unwanted charges
Check your bank or credit card statement 5 to 10 days after your cancellation date to ensure Resumehelp does not charge you again. If you see an unexpected charge, contact your bank immediately and dispute it as an unauthorised transaction. Yafee recommends setting a calendar reminder to check your statement on the day your subscription should have ended.
Pricing and plan comparison
Understanding what you paid helps you calculate whether you qualify for a refund and whether Resumehelp's charges align with your contract.
| Plan type | Monthly cost (NZD) | Billing frequency | Auto-renewal terms | Cancellation window |
|---|---|---|---|---|
| Basic (trial) | Free for 7 days, then $19.99 | Monthly | Automatic after trial | 14 days for refund |
| Premium monthly | $29.99 | Monthly | Automatic renewal | 14 days for refund |
| Premium annual | $299.99 (approx. $25/month) | Annual | Automatic renewal | 14 days for refund |
| Career coaching add-on | $49.99 | Monthly or one-time | Automatic if monthly | 14 days for refund |
| Student discount (if eligible) | 50% off standard rates | Monthly or annual | Automatic renewal at full price after discount period ends | 14 days for refund |
Common mistakes when cancelling Resumehelp
Cancelling a subscription should be simple, but small errors can delay your cancellation or refund. Stay alert to avoid these pitfalls.
Failing to request a refund in writing
Many users cancel their subscription but forget to request a refund separately. Cancelling your subscription does not automatically trigger a refund; you must request one explicitly, especially if you are within the 14-day window. Send a written refund request to Resumehelp via email or their contact form within 7 days of cancellation to ensure your request is logged and timestamped.
Cancelling through the app instead of the website
If you subscribed via the Resumehelp website, cancelling through the Apple App Store or Google Play will not work. You must cancel through the same platform where you purchased. Yafee recommends checking your purchase confirmation email to confirm whether you subscribed directly or through an app store, then cancelling on that same platform.
Not saving your confirmation email
Your cancellation confirmation email is your proof that you submitted a legitimate cancellation request. If Resumehelp charges you after cancellation and claims they never received your request, your confirmation email is your evidence. Save this email in a dedicated folder and take a screenshot as a backup.
Cancelling immediately after a large charge
If you are within the 14-day refund window and you cancel immediately after being charged, Resumehelp may assume you are using the service under the belief you will receive a refund. However, this does not invalidate your refund right. Submit your cancellation and refund request together, and clearly state that you are within the 14-day window.
Assuming auto-renewal has stopped
Many users assume their subscription has ended once they click "cancel". Check your account status and your bank statement to confirm the cancellation took effect. If you see a charge on your next billing date, contact Resumehelp's support team and your bank immediately.
How to escalate if Resumehelp refuses to cancel or refund
If Resumehelp does not respond to your cancellation or refund request within 30 days, you have legal remedies available in New Zealand.
Step one: formal written notice
- Send a formal letter to Resumehelp's registered office (in Switzerland, as per their privacy policy) requesting cancellation and a refund.
- Use registered post or a tracked courier service (such as DHL or FedEx) so you have proof of delivery.
- Include your full name, account email, order number, original purchase date, cancellation request date, and the exact refund amount you are claiming.
- Reference the Consumer Guarantees Act 1993 and Fair Trading Act 1986 in your letter.
- Set a deadline for response: 14 days from the letter's delivery date.
Step two: complaint to the commerce commission
- If Resumehelp does not respond within 14 days, lodge a formal complaint with the Commerce Commission (New Zealand's consumer protection regulator).
- Visit www.comcom.govt.nz and select "Make a complaint".
- Provide all correspondence with Resumehelp, screenshots of your account, and your proof of cancellation request (email confirmation, dated screenshots, or letter delivery proof).
- Explain why you believe Resumehelp has breached the Fair Trading Act or Consumer Guarantees Act.
- The Commerce Commission will investigate and can compel Resumehelp to refund you if evidence supports your claim.
Step three: consumer NZ advocacy
- Contact Consumer NZ (the independent consumer advocacy authority) if you believe Resumehelp has engaged in unfair trading practices.
- Visit www.consumer.org.nz or call 0800 926 635.
- Consumer NZ can mediate disputes and escalate serious breaches to the Commerce Commission on your behalf.
Contact details for Resumehelp cancellation and disputes
If Resumehelp's website does not provide a clear cancellation option or you cannot access your account, contact their support team directly. According to Resumehelp's privacy policy, cancellation or written correspondence may be sent to their corporate office.
| Contact method | Details | Response time |
|---|---|---|
| Support email | [email protected] (or check your confirmation email for the exact address) | 3 to 5 working days |
| Live chat | Available on resumehelp.com (if logged in) | 1 to 2 hours during business hours |
| Corporate address (registered office) | Resumehelp's registered office is in Switzerland. Mail must be sent via international courier. | 10 to 21 days |
| Escalation (Commerce Commission) | www.comcom.govt.nz or call 0800 494 466 | 10 to 20 working days for investigation |
| Escalation (Consumer NZ) | www.consumer.org.nz or call 0800 926 635 | 5 to 10 working days for mediation |
Final checklist before you cancel
Use this checklist to ensure your cancellation goes smoothly and your refund (if applicable) is processed without delay.
| Action | Status | Notes |
|---|---|---|
| Save all your CVs and cover letters | Tick when complete | Download as PDF or Word files before access ends |
| Note your purchase date | Tick when complete | Check your confirmation email or bank statement |
| Confirm the 14-day refund window (if applicable) | Tick when complete | Count 14 days from purchase date; you are within the window if fewer than 14 days have passed |
| Screenshot your billing page | Tick when complete | Capture auto-renewal terms, plan details, and pricing |
| Submit cancellation request | Tick when complete | Cancel through the correct platform (website, Apple App Store, or Google Play) |
| Save your cancellation confirmation email | Tick when complete | This is your proof of cancellation; keep it for at least 2 years |
Summary and next steps
Cancelling Resumehelp in New Zealand is straightforward if you follow the correct procedure and understand your consumer rights. You are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which give you the right to cancel within 14 days and request a full refund if the service has not been substantially used.
The fastest way to cancel is to log into your Resumehelp account, navigate to your subscription settings, and select "Cancel subscription". If you subscribed via Apple App Store or Google Play, cancel through that platform instead. Within 2 hours, you should receive a confirmation email. If you are within the 14-day window, submit a separate refund request in writing and include your order number and purchase date.
If Resumehelp refuses to cancel or refund, escalate to the Commerce Commission or Consumer NZ. Keep all correspondence and screenshots as evidence. Yafee has helped thousands of New Zealand consumers cancel subscriptions, protect their refund rights, and resolve disputes with online services. If you encounter any difficulty, Yafee's legal resources and step-by-step guides are available at yafee.com to support you through the cancellation process.