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Frequently asked questions
Cancel Rebase: The Right Way to Protect Your Rights
How to cancel Rebase and protect your digital subscription rights in new zealand
Understanding Rebase and why you might cancel
Rebase is a subscription-based software application that helps you manage workspaces, access AI-powered prompts, and integrate with external tools across multiple devices. You can subscribe through the App Store on iOS, Google Play on Android, or directly via Rebase's web platform, depending on where you first discovered the service. The platform offers tiered plans ranging from a free Developer Friend tier through to the paid Plus and Enterprise options.
Your decision to cancel Rebase deserves a straightforward, transparent process without obstacles or hidden barriers. Yafee recognises that subscription fatigue is a genuine concern for digital service users, and cancelling a service that no longer delivers value is entirely your right as a consumer.
Common reasons to cancel Rebase
You might cancel Rebase if its features do not align with your workflow, if you have identified a competing tool that better suits your budget, or if you simply wish to reduce your monthly subscription commitments. Perhaps you have completed your trial period and decided the Plus plan at $39 per month does not justify the ongoing cost. Whatever your reason, you should feel confident that cancelling is straightforward and that you retain your consumer protections throughout the process.
Your legal right to cancel in new zealand
Under New Zealand consumer law-specifically the Consumer Guarantees Act 1993 and the Fair Trading Act 1986-you hold substantial protections when purchasing digital services. If Rebase fails to perform as described, or if you discover a fault that was not disclosed at the point of purchase, you retain the right to seek remedies including refunds or corrections. These protections apply regardless of whether you subscribed via Apple's App Store, Google Play, or Rebase's direct platform. Yafee recommends that you understand these legal foundations before you initiate cancellation, as they strengthen your position if disputes arise.
Rebase pricing, plans and what you are currently paying
Before you commit to cancelling, review your current plan, your renewal date, and your monthly or annual outlay so you can cancel at the most cost-effective moment.
Current Rebase plans and pricing structure
| Plan name | Price (NZD) | Billing cycle | Key features |
|---|---|---|---|
| Developer Friend | Free | Always included | 1 workspace, AWS integration, 15 prompts per month |
| Plus | $39/month | Monthly or annual | Up to 3 workspaces, unlimited prompts, email support |
| Enterprise | Custom pricing | Negotiated contract terms | Unlimited workspaces, priority support, custom integrations |
Information to gather before cancelling
Log into your Rebase account immediately and note your current plan name, your next renewal date, and the payment method attached to your subscription. If you are on the Plus plan at $39 per month, that represents approximately $468 per year in outgoings. If you subscribed via the App Store or Google Play, your billing flows through Apple or Google rather than directly through Rebase, which affects your cancellation route. Yafee strongly advises recording this information in writing (a screenshot or note) so that you can dispute any unexpected charges after cancellation if they occur.
How to cancel Rebase on iOS via the app store
If you subscribed to Rebase through Apple's App Store on your iPhone or iPad, Apple manages your billing relationship and handles cancellation directly.
Step 1: access your app store subscription settings
- Open the Settings app on your iPhone or iPad.
- Locate and tap your name and profile photo at the top of the screen.
- Do not confuse this with general device settings; you need the Apple ID section.
Step 2: navigate to your subscriptions
- Select "Subscriptions" from the menu that appears.
- You will see a list of all active and inactive subscriptions linked to your Apple ID.
- This list includes apps you may have forgotten you were paying for.
Step 3: locate and select Rebase
- Find "Rebase" in your active subscriptions list.
- If you do not see it immediately, scroll down to ensure you are viewing the complete list.
- Rebase may appear under a slightly different name; check the icon or developer name if uncertain.
Step 4: initiate the cancellation
- Tap "Cancel Subscription" at the bottom of the Rebase details screen.
- Apple will display a cancellation notice explaining your access end date.
- Read this notice carefully; it confirms the exact date your subscription ceases.
Step 5: confirm your cancellation
- Complete the confirmation prompt that appears.
- You will receive a message confirming that your cancellation is now active.
- Apple will send you a confirmation email to your registered Apple ID email address within minutes.
How to cancel Rebase on android via google play
If you subscribed to Rebase through Google Play on your Android device, Google handles your subscription billing and cancellation in a similar process to Apple.
Step 1: open google play and access subscriptions
- Launch the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner of the screen.
- Select "Payments and subscriptions" from the dropdown menu.
Step 2: find your active subscriptions
- Tap "Subscriptions" to view all active subscriptions on your Google account.
- You will see every subscription linked to your Google Play account across all your devices.
Step 3: select Rebase
- Locate and tap "Rebase" from the list.
- The app will display your current plan, renewal date, and pricing details.
Step 4: cancel the subscription
- Tap "Cancel subscription" at the bottom of the screen.
- Google will ask you why you are cancelling; you may provide feedback, but this is optional.
- You can skip this feedback and proceed directly to confirmation.
Step 5: confirm cancellation and receive confirmation
- Confirm your cancellation when prompted.
- Google will display a confirmation message and send a confirmation email to your registered Google account address.
- Your access to Rebase continues until the end of your current billing cycle.
How to cancel Rebase if you subscribed directly via the web platform
If you created a Rebase account and subscribed directly through the Rebase website rather than through the App Store or Google Play, you must cancel through Rebase's account settings or support portal.
Step 1: log into your Rebase account
- Visit the Rebase website and log in with your email address and password.
- Ensure you are logging into the correct account if you have multiple email addresses registered.
Step 2: navigate to account settings or billing
- Locate your account settings or billing section (typically found in a profile menu or dashboard).
- Look for a "Settings," "Account," "Billing," or "Subscription" link or button.
- If you cannot find it, check the footer of the website or your account dropdown menu.
Step 3: review your current subscription status
- Locate your active subscription and review your plan, renewal date, and payment method.
- Note the exact renewal date; cancelling after this date means you will be charged again.
Step 4: cancel your subscription
- Select the option to cancel your subscription (often labelled "Cancel Plan," "Cancel Subscription," or "Downgrade").
- Rebase may ask you to confirm your reason for cancelling or offer a discount to retain you.
- You are under no obligation to accept a discount or retention offer.
Step 5: confirm cancellation and document it
- Complete the final confirmation.
- You should receive a cancellation confirmation email from Rebase immediately.
- Save this email in a dedicated folder for your records; it serves as proof of cancellation if disputes arise later.
What happens after you cancel Rebase
Cancellation is not instantaneous; you retain access to Rebase until the end of your current billing period.
Your access timeline after cancellation
When you cancel Rebase, whether via the App Store, Google Play, or directly through the website, your subscription does not terminate immediately. Instead, Rebase (or Apple or Google) allows you to retain full access until the last day of your current billing cycle. For example, if you cancel on 15 March and your renewal date is 1 April, you retain access until 1 April. After that date, your access to paid features ceases, and you revert to the free Developer Friend tier if you wish to continue using Rebase.
Billing charges after cancellation
No further charges will be applied to your payment method after your current billing cycle ends. If you are charged after your confirmed cancellation date, you have the right to dispute the charge and request a refund from your payment provider (Apple, Google, or your bank). Yafee advises that you monitor your bank or payment method for at least one billing cycle after cancellation to ensure no unexpected charges appear.
Reactivating your Rebase account
You can reactivate a cancelled subscription at any time by logging back into your account and selecting a paid plan. Rebase will not delete your workspace data, prompts, or account history simply because you cancelled; your data remains accessible if you choose to resubscribe.
Refunds and your rights to reimbursement in new zealand
New Zealand consumer law grants you specific rights to refunds and remedies under the Consumer Guarantees Act 1993.
Your legal position on refunds
Cancelling a subscription does not automatically entitle you to a refund of fees already paid, unless the service has failed to meet the guarantees set out in the Consumer Guarantees Act 1993. However, if you cancel within a reasonable trial period (typically 7 to 14 days from purchase) and you have not substantially used the service, you may have grounds for a refund. Furthermore, if Rebase has failed to perform as described, has ceased operating, or has a material fault, you may claim a refund, correction, or replacement under consumer law. Yafee recommends that you cite the Consumer Guarantees Act 1993 when requesting a refund if you believe the service has failed to meet its legal obligations.
When you can claim a refund
| Situation | Your refund right | Action to take |
|---|---|---|
| Cancelled within 7-14 days of purchase and minimal use | Likely entitled to refund | Contact Rebase support with proof of cancellation and request refund under consumer law |
| Service does not perform as described or has a material fault | Entitled to refund, correction, or replacement | Document the fault, contact Rebase support, cite Consumer Guarantees Act 1993, request remedy |
| Cancelled after substantial use and no material fault | Unlikely to qualify for refund | Accept cancellation; no refund due unless service fails to perform |
| Charged after cancellation confirmation | Entitled to full refund of erroneous charge | Contact your bank or payment provider (Apple, Google) immediately and dispute the charge |
How to request a refund from Rebase
If you believe you are entitled to a refund under New Zealand consumer law, contact Rebase support directly. Provide your account details, cancellation confirmation email, evidence of the service failure, and a clear statement of the refund amount you are claiming and why. Reference the Consumer Guarantees Act 1993 in your communication. If Rebase refuses your refund claim, you can escalate your complaint to the Commerce Commission, New Zealand's primary consumer protection authority, which investigates breaches of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
Common mistakes to avoid when cancelling Rebase
Cancelling a digital subscription involves several pitfalls; understanding these in advance will protect you from unwanted charges and access loss.
Mistake 1: confusing account deletion with subscription cancellation
Deleting your Rebase account or uninstalling the Rebase app does not cancel your subscription. Your payment method will continue to be charged even if the app is no longer on your device. Always cancel your subscription through the payment platform (App Store, Google Play, or Rebase's billing settings) before deleting your account. Yafee emphasises this distinction because many users mistakenly believe that removing an app stops the billing.
Mistake 2: not checking your renewal date before cancelling
If you cancel after your renewal date has already passed, you may be charged again before your cancellation takes effect. Always check your renewal date first and cancel before that date if you want to avoid the next charge. Conversely, if you cancel well in advance of your renewal, you retain full access until the renewal date, so there is no disadvantage to cancelling early.
Mistake 3: failing to save your cancellation confirmation
Always screenshot or save your cancellation confirmation email. If a dispute arises later-for example, if you are charged after cancellation-this email is your proof that you cancelled. Without it, your payment provider may require additional evidence to process a refund.
Mistake 4: not monitoring your bank statement after cancellation
Technical errors can occur; occasionally, a subscription continues to charge even after confirmed cancellation. Check your bank or payment method statement for at least one full billing cycle after your cancellation date to ensure no unexpected charges appear. If they do, contact your bank or payment provider immediately and dispute the charge, referencing your cancellation confirmation email.
Mistake 5: cancelling via the wrong platform
If you subscribed via the App Store, you must cancel through the App Store; if you subscribed via Google Play, you must cancel through Google Play; if you subscribed directly on the Rebase website, you must cancel through the Rebase website. Attempting to cancel through the wrong platform will not work and may lead to continued charges.
Checklist for cancelling Rebase successfully
Use this checklist to ensure you cancel Rebase correctly and protect yourself throughout the process.
| Step | Action | Status |
|---|---|---|
| 1 | Log into your Rebase account and identify your current plan and renewal date | Complete |
| 2 | Determine whether you subscribed via App Store, Google Play, or Rebase's website | Complete |
| 3 | Cancel via the correct platform (App Store, Google Play, or Rebase directly) | Complete |
| 4 | Screenshot or save your cancellation confirmation email | Complete |
| 5 | Monitor your bank or payment method for at least one billing cycle after cancellation | Complete |
| 6 | If charged after cancellation, contact your bank or payment provider and dispute the charge immediately | If required |
Escalation: what to do if Rebase refuses to cancel or refund
If you have followed the correct cancellation procedure and Rebase refuses to honour your request or continues to charge you, you have formal escalation options under New Zealand law.
Step 1: document your cancellation attempt
Keep records of every communication with Rebase, including screenshots of cancellation confirmations, emails, support tickets, and bank statements showing unauthorised charges. This documentation is essential for escalation.
Step 2: contact Rebase support in writing
If you subscribed directly via the Rebase website, contact Rebase's support team in writing (email or support ticket) and formally request cancellation or a refund. State your account details, the refund amount, and your reason for the claim. Reference the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Allow Rebase 10 working days to respond.
Step 3: escalate to the commerce commission
If Rebase does not respond within 10 working days or refuses your legitimate claim, lodge a complaint with the Commerce Commission at www.comcom.govt.nz. The Commerce Commission is New Zealand's statutory authority responsible for enforcing the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You can file a complaint online, and the Commerce Commission will investigate whether Rebase has breached consumer law. Yafee notes that the Commerce Commission has the power to issue penalties and require refunds on behalf of affected consumers.
Step 4: dispute with your payment provider
If Rebase is charging you after you have cancelled, contact your bank, Apple, or Google (depending on your payment method) and dispute the charge as unauthorised. Provide your cancellation confirmation email as evidence. Your bank or payment provider can reverse charges and investigate the merchant.
Final summary: protecting your rights when cancelling Rebase
Cancelling a Rebase subscription in New Zealand is straightforward when you follow the correct procedure for your subscription method. Whether you subscribed via the App Store, Google Play, or directly through the Rebase website, you now understand the exact steps to cancel, the timeline for access cessation, and your legal rights if disputes arise. Remember that under the Consumer Guarantees Act 1993, you retain protections even after cancellation; if Rebase has failed to perform as described or has charged you in error, you can pursue refunds and remedies through formal channels including the Commerce Commission.
Yafee has helped thousands of consumers cancel subscriptions and navigate refund claims with confidence. By documenting your cancellation, monitoring your payment method, and understanding your consumer rights, you protect yourself from ongoing charges and access loss. If Rebase refuses to honour your cancellation or refund claim, do not hesitate to escalate to the Commerce Commission; your consumer protections under New Zealand law are enforceable and strong.
For further guidance on cancelling Rebase or disputing subscription charges, visit Yafee at yafee.com, where our contract law specialists provide free advice tailored to your situation. Yafee's editorial team regularly updates cancellation guides to reflect changes in app store policies and consumer law, ensuring you always have the most current information at your fingertips.