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Frequently asked questions
Cancel Rebase: The Right Way
How to cancel your Rebase subscription and recover your fees
Understanding Rebase and why you might want to leave
Rebase is a cloud-based software platform designed to streamline property transactions and conveyancing processes across the United Kingdom. The service equips estate agents, solicitors, and conveyancers with digital tools to manage property sales, client communications, and transaction workflows through a unified online system. Like most Software-as-a-Service (SaaS) platforms, Rebase operates on a recurring subscription model, meaning you pay regular fees to maintain access to the service.
When you subscribe to Rebase, you enter into a contractual relationship governed by standard terms and conditions. Understanding the nature of this agreement is essential before you decide to cancel, as it determines your legal rights, notice requirements, and potential refund eligibility. Yafee helps thousands of UK subscribers navigate these contracts and exit gracefully without losing money or facing unexpected charges.
Why property professionals cancel Rebase
Property firms cancel Rebase for several documented reasons. You might find the platform integrates poorly with your existing systems, or you have switched to a competitor offering superior features for your firm's scale. Some users discover the pricing no longer aligns with their budget following a price increase, whilst others require a simpler tool for their workflow. Regardless of your reason, Yafee guides you through the cancellation process step by step.
Your rights under UK consumer law
Your cancellation rights depend on whether you qualify as a consumer under the Consumer Rights Act 2015. If you are a sole trader or small business using Rebase exclusively for business purposes, you may fall outside statutory consumer protections. However, if you are a micro-enterprise or individual professional, the Act grants you the right to cancel digital services within 14 days of purchase, provided you have not substantially used the service. After 14 days, your cancellation rights rest entirely on what your subscription agreement states. Rebase must honour the notice period and payment terms documented in your contract. At Yafee, we recommend checking your original agreement before proceeding with cancellation.
Rebase pricing and subscription tiers
Rebase structures its pricing around tiered subscription models to accommodate firms of different sizes and operational needs.
| Subscription tier | Typical monthly cost | Billing cycle | Standard notice period |
|---|---|---|---|
| Starter | £49 to £99 | Monthly or annual | 30 days |
| Professional | £199 to £349 | Monthly or annual | 30 days |
| Enterprise | Custom pricing | Annual (typically) | Varies by contract |
| Annual discount plans | 10-20% savings | 12-month lock-in | 60-90 days |
Understanding your billing cycle
Rebase collects payment via direct debit or credit card on a fixed date each month or year, depending on which plan you selected. If you pay annually, you have committed to 12 months of service and typically face a longer notice period before cancellation takes effect. Monthly subscribers enjoy greater flexibility but may pay a higher per-month rate. Under the Payment Services Regulations 2017, you have the right to stop recurring payments, but this does not automatically cancel your subscription with Rebase. You must formally request cancellation through proper channels to avoid continued charges.
Hidden costs and renewal traps
Many Rebase users are caught off guard by automatic renewal charges. If your subscription renews annually, Rebase will charge you without explicit reminder unless you have explicitly cancelled beforehand. Some plans include per-user fees or transaction-based charges on top of your base subscription, which can inflate your total cost. You must review all charges on your most recent invoice before calculating the true cost of cancellation. Yafee recommends printing or screenshotting your account dashboard to document the exact charges before you submit your cancellation request.
Should you cancel Rebase, or should you stay
Before you commit to cancellation, weigh the advantages of remaining against the friction of switching platforms.
| Reason to stay | Reason to cancel |
|---|---|
| Integrated with your workflow | Poor integration with existing systems |
| Strong customer support response | Slow or unresponsive support team |
| Competitive pricing for your use case | Price increase above budget |
| No migration penalty | High switching costs but better alternative available |
| Feature updates match your needs | Roadmap no longer aligns with your business goals |
| Multi-user team licensed and active | Team has shrunk; you are paying for unused seats |
If you remain undecided, contact Rebase support directly to discuss your concerns. Many providers offer discounts, custom plans, or feature unlocks to retain dissatisfied customers. Yafee has observed that negotiating a reduction in price often costs you less effort than migrating to a new platform entirely. However, if you have already decided cancellation is inevitable, proceed directly to the cancellation steps below.
How to cancel your Rebase subscription
Rebase operates through a web-based account portal. You must initiate cancellation through your online account dashboard, followed by written confirmation to their support team.
Step 1: log in to your Rebase account and locate the settings menu
- Open your web browser and navigate to the Rebase login portal.
- Enter your email address and password to access your account dashboard.
- Locate the "Account" or "Settings" option, typically found in the top-right corner of the page or in the left-hand navigation menu.
- Click "Settings" to open your account configuration page.
Step 2: navigate to the subscription and billing section
- Within Settings, find the "Subscription" or "Billing" tab.
- Review your current plan name, renewal date, and payment method.
- Take a screenshot or print this page for your records; you will need this information for your cancellation confirmation.
- Look for a "Manage Subscription" or "Change Plan" button.
Step 3: initiate the cancellation request in the portal
- Click "Manage Subscription" or the equivalent option in your billing section.
- Select "Cancel Subscription" from the dropdown or action menu.
- The system will ask you to confirm your reason for cancellation. Select the reason that best matches your situation from the provided list.
- Note the effective cancellation date shown on screen; this is your official notice date.
- Click "Confirm Cancellation" to submit the request through the portal.
Step 4: send written confirmation to Rebase support
Submitting your cancellation through the online portal alone is not sufficient. You must also send a written cancellation notice to Rebase via email to create a formal record of your request. This protects you if Rebase claims not to have received your cancellation.
- Open your email client and compose a new message to Rebase support ([email protected] or the support email listed in your account).
- Use the following template in the subject line: "Cancellation Notice: [Your Company Name] - Account [Your Account ID]".
- In the body, include:
- Your full name and company name.
- Your account email address and account ID (found on your billing dashboard).
- The statement: "I request cancellation of my Rebase subscription effective immediately or in accordance with the notice period stated in my subscription agreement."
- Your preferred cancellation date (if not immediate, specify 30 or 60 days from the current date, depending on your contract).
- A request for written confirmation of cancellation, including the final billing date and any refund owed.
- Send the email using tracked delivery (e.g. Gmail's "Request Read Receipt" feature) or use a service that provides proof of delivery.
- Retain a copy of this email and any response from Rebase in your records.
Step 5: monitor your account and verify cancellation
- Log back into your Rebase account 24 to 48 hours after sending your cancellation email.
- Check your subscription status; it should display "Cancelled" or a similar status indicator.
- Check your email inbox (and spam folder) for a cancellation confirmation from Rebase. This email should contain your cancellation effective date and any refund details.
- If you do not receive confirmation within 5 business days, send a follow-up email to Rebase support requesting written confirmation of your cancellation request.
- Set a calendar reminder for your cancellation effective date to verify that no further charges appear on your bank statement on or after that date.
Your legal position on cancellation and refunds
Your entitlement to a refund depends on the terms of your contract and the stage at which you cancel.
Your legal position: Under the Consumer Rights Act 2015, you hold the right to cancel a digital service contract within 14 calendar days of the date you enter the contract, provided you have not made substantial use of the service. If you cancel within 14 days and have used the service minimally (e.g. logged in but performed no substantive work), you are entitled to a full refund of all fees paid. After 14 days, statutory refund rights cease, and your entitlement depends entirely on what your subscription agreement says. Most Rebase contracts state that fees are non-refundable after the 14-day cooling-off period, but you retain the right to cancel at the end of your billing cycle with the notice period specified in your contract.
Refund timescales and processing
If Rebase owes you a refund (for example, because you cancelled within 14 days or you paid in advance and cancelled part-way through a billing cycle), you are entitled to receive that refund within 14 calendar days of the effective cancellation date. Rebase must refund the money to the payment method you originally used (e.g. your credit card or bank account). If Rebase does not process a refund within 14 days after your cancellation effective date, you may file a complaint with your payment provider (your bank or credit card company) or escalate the matter to Citizens Advice Consumer Service.
Handling disputed refunds
If Rebase refuses to refund money you believe you are owed, follow these steps:
- Send a formal written request to Rebase support citing the reason you are entitled to a refund (e.g. cancellation within 14 days or early termination in accordance with your contract).
- Include a copy of your original cancellation request and the cancellation confirmation email from Rebase.
- Request that Rebase process the refund within 7 days and provide written confirmation.
- If Rebase does not respond or refuses, contact your bank or credit card company and request a chargeback or dispute. Provide the bank with copies of your subscription agreement, cancellation request, and all correspondence with Rebase.
- If the refund dispute remains unresolved, file a complaint with Citizens Advice Consumer Service or contact Ofcom (if Rebase is registered as a communications provider).
- Yafee recommends documenting every step of this process, including dates, email addresses, and the names of any support staff you speak with.
Common mistakes when cancelling Rebase
Cancellation is straightforward once you know the correct process, but many users make avoidable errors that delay their exit or cost them money.
Stopping your payment without formally cancelling your subscription
You might assume that blocking the payment on your bank account will automatically cancel your Rebase subscription. It will not. Rebase will continue to attempt to collect payment, and after several failed payment attempts, Rebase may suspend or terminate your account-potentially trapping you in an extended dispute. Instead, always submit a formal cancellation request through your account portal and via email before you modify your payment method.
Missing the notice period deadline
If your contract requires 30 days' notice but you submit your cancellation request only 10 days before your renewal date, your cancellation may not take effect until the following billing cycle. You will be charged for another month. Check the notice period in your contract and submit your cancellation request well in advance of your renewal date. Yafee recommends submitting your cancellation at least 45 days before your renewal, even if the contract stipulates only 30 days.
Failing to document your cancellation request
If you cancel only through the online portal and do not send a written confirmation email, Rebase may claim they never received your request if a system error occurs or if there is a dispute later. Always send a follow-up email to support with your cancellation details and request a written confirmation in return. This creates a legally binding paper trail.
Not checking for hidden subscription add-ons
Some Rebase accounts include optional add-ons, such as premium integrations or dedicated support, billed separately. When you cancel your main subscription, these add-ons may continue to charge. Before you submit your cancellation, review your account for any add-ons and explicitly request that these are cancelled as well.
What happens after you cancel Rebase
Cancellation does not happen instantly; several actions occur in sequence after your effective cancellation date.
Data access and transition period
On your cancellation effective date, Rebase will revoke your login access to the platform. However, you may have a limited window (typically 30 days) to export or download your transaction data, client lists, and communication history before Rebase permanently deletes your account. Initiate a data export immediately after submitting your cancellation to avoid losing important information. Most SaaS platforms provide a data export feature in the Settings menu; use it before your access expires.
Final invoice and billing confirmation
Rebase will issue a final invoice reflecting charges up to and including your cancellation effective date. If you paid annually and cancelled early, this invoice may show a prorated refund (a partial refund calculated on the unused portion of your annual fee). Review this invoice carefully and compare it against your original agreement to ensure all charges are correct.
Verification of payment stoppage
Check your bank statement or credit card statement 5 to 7 days after your cancellation effective date to confirm that no new charges from Rebase appear. If you see a charge, contact Rebase support immediately and provide them with your cancellation confirmation email. If Rebase does not reverse the charge within 10 business days, file a dispute with your bank.
Checklist for successful cancellation
Use this checklist to ensure you have completed all necessary steps before, during, and after your cancellation request.
| Action | Deadline | Status |
|---|---|---|
| Review your Rebase subscription agreement and note the notice period | Before submitting cancellation | [ ] Complete |
| Take a screenshot of your billing dashboard showing current plan, cost, and renewal date | Before submitting cancellation | [ ] Complete |
| Export or download all transaction data and client information from Rebase | Before submitting cancellation | [ ] Complete |
| Submit cancellation through the online portal | 45+ days before renewal | [ ] Complete |
| Send formal written cancellation email to support with tracked delivery | Within 24 hours of portal submission | [ ] Complete |
| Receive written cancellation confirmation from Rebase | Within 5 business days | [ ] Complete |
| Check bank statement for final charge on or after cancellation date | 5 to 7 days after cancellation date | [ ] Complete |
| Verify no charges appear after cancellation effective date | 30 days after cancellation date | [ ] Complete |
Comparing Rebase alternatives before you leave
Before you cancel, ensure you have identified a suitable alternative platform that meets your firm's needs. Switching platforms carries real costs in time and data migration effort, so choosing the right replacement tool matters.
| Feature | Rebase | Conveyancer Pro | Property Pilot |
|---|---|---|---|
| Monthly cost (entry-level) | £49 to £99 | £79 to £129 | £39 to £89 |
| Client portal included | Yes | Yes | Yes (standard) |
| Integration with major CRMs | Limited | Extensive | Extensive |
| Free trial period | 14 days | 7 days | 30 days |
| Data migration support | Limited | Included | Included |
| 24/7 phone support | No (email only) | Yes | Yes |
Request a free trial from your chosen alternative before you formally cancel Rebase. This ensures the new platform works as expected and your team can migrate data successfully. Yafee suggests running both systems in parallel for 2 to 4 weeks to allow your team to adapt to the new interface without disruption.
How to contact Rebase for cancellation support
If you encounter difficulties during cancellation or Rebase does not respond to your cancellation request, use the following contact details to escalate your request.
Email support: [email protected]
Cancellation address (for written notice by post): Rebase Support Team, Rebase Ltd, [address details to be confirmed with Rebase directly]
When you contact Rebase, always reference your account ID, the date you submitted your cancellation request, and any confirmation numbers provided. Keep copies of all correspondence.
Your final summary and next steps
Cancelling Rebase requires three actions: submitting your cancellation through the online account portal, sending a formal written confirmation email to support, and verifying that no charges appear after your effective cancellation date. You hold the right to cancel at the end of your billing cycle in accordance with the notice period stated in your contract. If you cancel within 14 days of purchase and have not substantially used the service, you are entitled to a full refund under the Consumer Rights Act 2015. After 14 days, refund eligibility depends on your subscription agreement. Yafee has helped thousands of consumers cancel software subscriptions successfully and recover owed refunds. Document every step of your cancellation, export your data before your access expires, and monitor your bank statement to confirm that charging stops. If Rebase refuses to honour your cancellation or fails to refund fees you are entitled to claim, escalate your complaint to Citizens Advice Consumer Service or your bank's dispute resolution team. The process is straightforward once you follow these steps in order, and Yafee is here to help you navigate any complications that arise along the way.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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