Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Pdf Pro, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Pdf Pro in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Pdf Pro
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Pdf Pro subscription with zero hassle
1
Fill in the form
Give us your details and those of your Pdf Pro subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Pdf Pro. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Pdf Pro refuses your cancellation.
Frequently asked questions
Cancel Pdf Pro: The Right Way
How to cancel PDF Pro in new zealand and protect your documents
What is PDF Pro
PDF Pro (often marketed as PDF Reader Pro) is a cross-platform application that enables you to edit, convert, annotate and manage PDF files on desktop, web and mobile devices. The software combines everyday PDF functions with professional-grade tools, making it accessible to both casual users and document-heavy workflows.
Core features and functionality
The application handles standard PDF operations: format conversion, optical character recognition (OCR) for text extraction, document annotation, and on premium tiers, AI-powered assistance. You can use PDF Pro on Windows, Mac, iOS and Android, with cloud synchronisation across all your devices. Most users choose this software because it delivers professional capabilities without the complexity of enterprise-level tools.
Subscription structure
PDF Pro operates on flexible billing options: monthly subscriptions, annual plans and lifetime licenses. The cancellation process and refund eligibility depend on which channel you used to subscribe, whether that is the official website, Apple App Store, Google Play Store or Microsoft Store. Your legal entitlements also shift based on where you purchased.
PDF Pro pricing and plans in new zealand
Understanding your subscription tier is essential before deciding whether cancellation aligns with your needs and budget.
Current subscription tiers and costs
PDF Pro offers three main plans on its developer website. All prices below are displayed in New Zealand dollars (NZD) and reflect rates current as of 2026. App store pricing may vary due to local currency conversion and platform fees, so verify your receipt before proceeding.
| Plan name | NZD price | Billing cycle | Device access | Key features |
|---|---|---|---|---|
| PDF Reader Pro Standard | NZ$59.99 | Annual | Up to 4 devices | PDF editing, OCR, annotations |
| PDF Reader Pro Advanced | NZ$63.99 | Annual | Up to 4 devices | AI Assistant, editing, OCR, priority support |
| PDF Reader Pro Permanent | NZ$83.99 | One-time payment (lifetime) | 1 device | Lifetime access, no recurring charges |
Why your plan matters for cancellation
If you hold an annual subscription, New Zealand consumer law and PDF Pro's own terms typically allow you to request a refund within 14 calendar days of purchase. Lifetime license holders must check their purchase receipt; a 30-day refund window may still apply depending on the original purchase date. If you subscribed through an app store, that platform's refund policy overrides PDF Pro's direct policy, and you must initiate cancellation through the store itself, not with PDF Pro directly.
Reasons to cancel and reasons to keep your subscription
Cancellation makes practical sense when the service no longer fits your workflow or budget, but it is worth evaluating whether your usage justifies the annual cost first.
Common reasons to cancel
You might cancel because you have switched to free alternatives such as LibreOffice, Preview (on Mac) or Sumatra PDF, your PDF work has decreased and no longer justifies the cost, the AI features do not align with your actual workflows, or you have found cheaper competitors like Sejda, ILovePDF or Adobe's entry-level plans. Budget tightening is equally valid: if you are reducing discretionary spending or discover you use fewer premium features than expected, cancellation is reversible and takes minutes.
Reasons to retain your subscription
Keep your subscription if PDF handling is central to your professional role, you regularly process scanned documents via OCR, you need reliable 4-device synchronisation, or the AI Assistant features save you more than NZ$60 annually in productive time. For workflows requiring fast, consistent conversion and annotation, the annual cost often delivers clear return on investment.
Your consumer rights under new zealand law
Your legal position is protected by statute, regardless of how the company structures its cancellation process or refund terms.
Consumer guarantees act protections
The Consumer Guarantees Act (CGA) 1993 applies to all digital services sold in New Zealand, including software subscriptions. Under this legislation, PDF Pro must provide services that are of acceptable quality, fit for the purpose you intended and as described in marketing or product information. If the software fails to function, contains significant defects, or does not deliver promised features, you have grounds to request a refund or cancellation under the CGA, independent of the company's stated refund window.
Furthermore, the CGA is enforced by the Commerce Commission, New Zealand's primary consumer protection authority. If PDF Pro refuses to honour your cancellation request or denies a refund you are entitled to under law, the Commerce Commission can investigate your complaint and take enforcement action.
Your legal position
You have the right to cancel your PDF Pro subscription at any time. If you purchased within 14 days and the service was not as described, you are entitled to a full refund under the CGA. If you subscribed via an app store, that store's consumer policy also protects you: Apple, Google and Microsoft all offer refund windows (typically 14 to 48 hours for app purchases). The strongest legal route is always your original purchase channel.
How to cancel PDF Pro on the official website
Cancelling a direct subscription to PDF Pro requires access to your account dashboard and a few straightforward steps.
Step 1: log in to your PDF Pro account
- Open the PDF Pro website and click the login button in the top-right corner.
- Enter the email address and password associated with your subscription.
- If you have forgotten your password, click "Forgot password" and follow the recovery email.
Step 2: navigate to account and subscription settings
- Once logged in, locate the account menu (usually displayed as your initials or profile icon in the top-right corner).
- Select "Account settings" or "Subscription" from the dropdown menu.
- Look for a section labelled "Subscriptions", "Billing" or "My plans".
Step 3: locate your active subscription
- Your active subscription should be displayed with the renewal date clearly shown.
- Note the renewal date: this is the date you will be charged again if you do not cancel.
- If you see multiple subscriptions, verify which one you wish to cancel.
Step 4: select the cancel or unsubscribe option
- Find the "Cancel subscription", "Unsubscribe" or "Manage subscription" button next to your active plan.
- Click this button to initiate the cancellation process.
- The system may ask you to confirm your reason for cancellation; this is optional but helps the company improve their service.
Step 5: confirm your cancellation
- You will see a final confirmation screen stating your subscription will end on a specified date (usually the next billing cycle).
- Click "Confirm cancellation" or "Yes, cancel my subscription" to finalise the request.
- Save or screenshot the confirmation email sent to your registered address for your records.
Step 6: verify the cancellation
- Return to your account settings within 24 hours to confirm the subscription no longer appears as active.
- Check your email for a cancellation confirmation from PDF Pro.
- Retain this email as proof of cancellation for any future disputes.
How to cancel if you subscribed through an app store
If you subscribed via Apple, Google, Microsoft or another app store, you must cancel through that platform, not through PDF Pro directly. Each store operates its own billing and refund system independently.
Cancelling on apple app store (iPhone, iPad, mac)
- Open the App Store app on your iPhone, iPad or Mac.
- Tap or click your profile icon in the bottom-right corner (iPhone/iPad) or top-right corner (Mac).
- Select "Subscriptions".
- Find and tap "PDF Pro" or "PDF Reader Pro" in the active subscriptions list.
- Tap "Cancel subscription" and confirm.
- Apple will provide a cancellation confirmation; save this for your records.
Cancelling on google play store (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions", then "Subscriptions".
- Tap "PDF Pro" or "PDF Reader Pro".
- Tap "Cancel subscription" and confirm your choice.
- Google will email confirmation to your registered account address.
Cancelling on microsoft store (Windows)
- Open the Microsoft Store app on your Windows device.
- Click your profile picture in the top-right corner.
- Select "App subscriptions" or "Manage subscriptions".
- Find "PDF Pro" in your active subscriptions.
- Click "Manage" and select "Cancel subscription".
- Confirm the cancellation; Microsoft will send confirmation to your registered email.
Refund eligibility and timelines
Your refund entitlement depends on how long ago you purchased and which platform processed your subscription.
Direct website purchases
If you subscribed directly through PDF Pro's website, you are eligible for a full refund within 14 calendar days of your original purchase date, regardless of whether you have used the service. After 14 days, refunds are not guaranteed unless the software fails to function or does not match its description. You can request a refund by contacting PDF Pro's support team via email or your account dashboard; in accordance with New Zealand consumer law, they must respond within 5 working days.
App store purchases
App store refund windows are considerably shorter. Apple offers 48 hours for most app purchases, although this can extend to 14 days in specific circumstances. Google Play provides up to 48 hours for most subscriptions, with no refund after that period unless the app is defective. Microsoft Store offers 60 days for applications but 14 days for subscriptions. Once you cancel through an app store, the refund is processed automatically to your original payment method within 3 to 7 working days.
Lifetime license refunds
Lifetime purchases are treated more strictly: PDF Pro typically allows returns within 30 days of purchase if you can demonstrate the software does not work on your device or does not deliver advertised features. After 30 days, lifetime licenses are generally non-refundable. Check your purchase receipt for the exact refund window that applied at the time of your purchase.
What happens after you cancel
Once cancellation is confirmed, your subscription will not renew, but you retain access to your documents and account until the current billing cycle ends.
Access during the final billing period
You do not lose functionality immediately upon cancellation. If your renewal date is 1 March and you cancel on 15 February, you continue to have full access to all paid features until 1 March. On that date, your account will downgrade to free tier access (if available) or features will be restricted to basic functions.
Document security and export
Your PDF files stored in PDF Pro's cloud service remain accessible for a grace period, typically 30 days after cancellation, allowing you time to download or export any documents. Download all important files before the grace period expires. If you need to export documents to another format, do so within this window to avoid data loss.
Subscription reactivation
You can reactivate your subscription at any time by logging into your account and selecting "Reactivate" or "Resume subscription". If you reactivate within 30 days of cancellation, your original plan and pricing usually resume without penalty. Reactivating after 30 days may reset your subscription to a new billing cycle at current prices.
Common cancellation mistakes to avoid
Cancellation is straightforward when you follow the correct process, but a few pitfalls can delay refunds or create confusion.
Mistake 1: cancelling in the wrong place
The most frequent error is attempting to cancel directly with PDF Pro when you subscribed through an app store. App store subscriptions are managed entirely by the platform, not by PDF Pro. If you subscribed through Apple, cancel through Apple; if you used Google Play, cancel there. Contacting PDF Pro's support in these cases wastes time and delays your cancellation.
Mistake 2: failing to cancel before the renewal date
If you delay cancellation until after your renewal date, you will be charged for the next billing cycle. Most platforms do not refund charges incurred after the renewal. Check your next billing date immediately and cancel at least 24 hours before it arrives.
Mistake 3: deleting the app without cancelling the subscription
Uninstalling PDF Pro from your device does not cancel your subscription. The billing continues in the background. You must explicitly cancel through the account dashboard or app store to stop being charged.
Mistake 4: not documenting your cancellation
Always save or screenshot your cancellation confirmation email. If a dispute arises and PDF Pro charges you after cancellation (a rare but documented occurrence), this evidence proves you cancelled within the required timeframe and strengthens any refund claim to the Commerce Commission.
Mistake 5: ignoring refund windows
The 14-day refund window applies strictly to the purchase date, not the cancellation date. If you purchase on 1 February and request a refund on 20 February, you are outside the window and will not receive a refund unless the software is defective. Plan cancellation accordingly if you anticipate needing a refund.
Cancellation checklist
Use this checklist to ensure your cancellation is complete and your data is secure.
| Task | Status | Notes |
|---|---|---|
| Identify your subscription channel (website, Apple, Google or Microsoft) | [ ] Done | Check your purchase receipt or billing email |
| Log in to your account and verify the next renewal date | [ ] Done | Screenshot this for your records |
| Complete cancellation through the correct platform | [ ] Done | Direct website, Apple App Store, Google Play or Microsoft Store |
| Save or screenshot the cancellation confirmation email | [ ] Done | Store this email for at least 12 months |
| Export or download all important PDF documents | [ ] Done | Use the 30-day grace period after cancellation |
| Verify cancellation appears in your account within 24 hours | [ ] Done | Return to settings to confirm "active" status is removed |
Comparing PDF Pro to alternative PDF tools
Before finalising cancellation, it may be worth comparing PDF Pro's features and pricing to competing solutions to ensure you are switching to a genuinely better option.
| Tool | Price (NZD, annual) | Key strengths | Best for |
|---|---|---|---|
| PDF Pro | NZ$59.99 | AI Assistant, 4-device sync, OCR | Professional users needing cross-platform access |
| Sejda | NZ$52.00 (approximate) | Cloud-based, simple interface, no installation | Casual users and small businesses |
| Adobe Acrobat DC | NZ$180+ (monthly) | Industry standard, unlimited features, cloud storage | Enterprise and design-heavy workflows |
| LibreOffice (free) | NZ$0 | No cost, open-source, offline-capable | Budget-conscious users with basic needs |
| Preview (Mac, included) | NZ$0 | Native integration, lightweight, fast | Mac users with straightforward editing needs |
Escalation if PDF Pro refuses to cancel
In the rare event that PDF Pro blocks your cancellation or refuses to process a refund you are entitled to, formal escalation routes exist under New Zealand law.
Direct contact with PDF Pro support
First, contact PDF Pro's customer support team in writing (email is preferable) and clearly state your request to cancel and, if applicable, your refund claim. Reference the Consumer Guarantees Act (CGA) and the specific reason for your request (e.g. "The software does not function as described" or "I am within the 14-day refund period"). Request a response within 5 working days, which is the statutory timeframe under the CGA.
Escalation to the commerce commission
If PDF Pro does not respond or refuses your legitimate request, lodge a complaint with the Commerce Commission, New Zealand's consumer protection regulator. You can file a complaint online at www.beehive.govt.nz or contact the Commission directly. In your complaint, include your purchase receipt, screenshots of your cancellation attempt, copies of your emails to PDF Pro, and a clear explanation of why you believe your cancellation or refund was wrongfully denied. The Commerce Commission has authority to investigate and, if necessary, compel PDF Pro to honour its legal obligations.
Chargeback with your bank
If you subscribed using a credit or debit card and PDF Pro continues to charge you after cancellation, you can dispute the charge with your bank. This is called a chargeback. Your bank will investigate and, if they find merit in your claim, reverse the charge. Provide your bank with your cancellation confirmation and evidence that you cancelled within the required timeframe. Most banks investigate chargebacks within 20 to 30 working days.
Key takeaways and next steps
Cancelling your PDF Pro subscription is a straightforward process when you follow the correct steps for your purchase channel. Whether you subscribed directly through PDF Pro's website or via an app store, you have legal protections under the Consumer Guarantees Act. If the software does not meet your expectations, you are entitled to a refund within 14 days of purchase, independent of the company's stated policies.
Begin by identifying where you purchased your subscription, then log in to that platform and navigate to your subscription settings. Cancel at least 24 hours before your next renewal date to avoid an unwanted charge. Download all your documents before the grace period expires, and save your cancellation confirmation for your records.
Yafee (yafee.com) recognises that software subscriptions can accumulate and become a financial burden when no longer needed. Yafee has helped thousands of consumers cancel unwanted services and recover owed refunds by grounding cancellation rights in the Consumer Guarantees Act and providing step-by-step guidance tailored to your jurisdiction. If you encounter resistance from PDF Pro, do not hesitate to escalate to the Commerce Commission; your consumer rights are not negotiable.
For further support with this or any other cancellation process, Yafee offers contract review and consumer advocacy resources on yafee.com. Take control of your subscriptions today, and ensure every service you maintain genuinely serves your needs.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Pdf Pro?
Join over 30,000 users who already trust us.