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Frequently asked questions
Cancel Pdf Pro: The Right Way
How to cancel Pdf Pro and reclaim your money in canada
What Pdf Pro is and why cancellation matters
Pdf Pro is a desktop and web-based PDF editor and converter built by Pdf Pro Software Inc. The software allows you to edit, convert, and apply optical character recognition (OCR) to documents on Windows and Mac computers. You can purchase Pdf Pro as a monthly subscription, an annual subscription, or a one-time perpetual license. The company also distributes related tools under the PDF Reader Pro brand.
If your Pdf Pro subscription no longer matches your workflow, costs too much, or you have found a more suitable alternative, you can cancel straightforwardly. Your cancellation process depends on where you made your purchase. At Yafee, we help Canadian consumers navigate subscription cancellations with clarity and confidence, so you stop paying for software you no longer use.
Common reasons to cancel Pdf Pro
You may cancel because you rarely use the software, prefer a free or less expensive alternative, switched to a different tool, or simply forgot the subscription was active. Many subscribers cancel after discovering competitors like Adobe Acrobat, Smallpdf, or ILovePDF offer features that better align with their requirements. Whatever your reason, this guide walks you through every cancellation step.
Why timing matters for your cancellation
Pdf Pro charges you automatically on your billing anniversary date. You must cancel at least 24 hours before that date to avoid the next payment. Identify your exact renewal date from your confirmation email or account dashboard now, before you proceed. Yafee recommends this step to protect your bank account from unexpected charges.
Pdf Pro pricing and subscription plans in canada
Understanding your current plan and pricing helps you decide whether cancellation is the right choice.
| Plan type | Price (CAD) | Billing cycle | Key features |
|---|---|---|---|
| Monthly subscription | ~$20 CAD | Monthly renewal | Desktop software for Windows and Mac; automatic monthly charges |
| Annual subscription | ~$107 CAD | Annual renewal | Desktop software; renews yearly; lower cost per month than monthly plan |
| Perpetual license | ~$257 CAD | One-time purchase | Desktop software; no renewal fees; lifetime access (software updates may require separate fee) |
| Free trial | $0 CAD | Limited duration | Full feature access; automatically converts to paid subscription unless you cancel |
Prices shown are approximate CAD conversions based on USD pricing and may fluctuate. Your actual charges depend on your payment method, geographic location, and any active promotional codes applied when you subscribed.
Where you bought Pdf Pro determines your cancellation method
The steps you follow depend on whether you purchased directly from Pdf Pro or through a third-party app platform.
Identify your purchase channel
Check your purchase confirmation email or your device's subscription settings to find where you bought Pdf Pro. If you subscribed through pdfpro.com directly, follow the steps in method 1 below. If you purchased through Apple App Store, Google Play, or the Microsoft Store, follow the method that matches your device. Identifying the correct channel now prevents you from following the wrong cancellation steps.
Cancellation method 1: direct purchase from the Pdf Pro website
If you subscribed directly at pdfpro.com, you cancel through your online account dashboard.
- Navigate to pdfpro.com and sign in with your registered email and password
- If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email address
- Check your spam or junk folder if you do not receive the reset email within 5 minutes
- Locate your account settings menu, typically labelled "Account," "Profile," or represented by a user icon in the top right corner
- Click on your account menu to open the dropdown list
- Select "Subscriptions," "Billing," or "Manage subscriptions" from the account menu
- This section displays all active subscriptions tied to your account
- Find your current Pdf Pro subscription in the list and click "Cancel subscription" or "Manage plan"
- Read any message that appears; Pdf Pro may offer you a discount to keep your subscription
- You may decline the offer and proceed with cancellation
- Confirm your cancellation by clicking "Yes, cancel my subscription" or similar confirmation button
- A confirmation message or email will appear confirming the cancellation is complete
- Save this confirmation email for your records
- Verify that your subscription status now shows "Cancelled" or "Active until [date]"
- You retain access to Pdf Pro until your current billing period ends
- After that date, you will no longer be charged
Cancellation method 2: apple app store (iPhone, iPad, or mac)
If you subscribe to Pdf Pro through the Apple App Store, cancel your subscription in the App Store settings on your Apple device.
- Open the App Store on your iPhone, iPad, or Mac device
- On iPhone or iPad, tap the profile icon in the bottom right corner
- On Mac, click "App Store" in the top menu bar and select "Account"
- Tap or click "Subscriptions" in the menu
- You will see a list of all active and expired subscriptions
- Locate "Pdf Pro" in the subscriptions list and tap or click on it
- The subscription details page opens, showing your next billing date
- Tap or click "Cancel subscription" or the trash bin icon
- Apple will ask you to confirm your cancellation
- Confirm by selecting "Confirm" or "Cancel subscription"
- An on-screen message confirms the cancellation is complete
- You will receive a confirmation email at your Apple ID email address
- Verify that the subscription status displays "Cancelled" with an expiration date
- You keep access until that date; no further charges apply after that date
Cancellation method 3: google play (Android devices)
If you subscribe via Google Play on an Android phone or tablet, cancel directly in the Google Play app.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Select "Manage subscriptions" from the menu
- A list of all active subscriptions appears
- Tap "Pdf Pro" in the subscriptions list
- The subscription details page displays your billing cycle and renewal date
- Tap "Cancel subscription" at the bottom of the page
- Google Play will display a cancellation confirmation screen
- Select "Yes, I'm sure" or "Cancel subscription" to confirm
- The cancellation takes effect immediately
- Google sends a confirmation email to your Google account email address
- Check that the subscription status now shows "Cancelled"
- You retain access through the end of your current billing period
- After that date, your subscription ends and no further charges occur
Cancellation method 4: microsoft store (Windows 10 and 11)
If you purchased Pdf Pro through the Microsoft Store, cancel your subscription in your Microsoft account settings.
- Open the Microsoft Store app on your Windows computer
- Click the profile icon in the top right corner
- Select "Manage subscriptions" from the dropdown menu
- A list of all active subscriptions appears
- Locate "Pdf Pro" and click on it
- The subscription details page displays your renewal date
- Click "Cancel subscription" or "Manage"
- Microsoft will ask you to confirm your decision
- Click "Cancel subscription" again to confirm
- A confirmation message appears on screen
- Microsoft sends a confirmation email to your account email
- Verify that your subscription status shows "Cancelled"
- You keep access until your current period expires
- No further charges will occur after that date
Your legal position and consumer rights in canada
Your consumer protection rights rest on Canadian federal and provincial legislation that governs digital subscriptions and online contracts.
Consumer protection laws that protect you
The Competition Act and provincial consumer protection statutes (such as Ontario's Consumer Protection Act or British Columbia's Consumer Protection Act) require that Pdf Pro clearly disclose subscription terms, including auto-renewal conditions, billing frequency, and cancellation procedures. Pdf Pro must make cancellation as easy as the purchase process. If Pdf Pro fails to honour your cancellation request or continues to charge you after you cancel, you have a legal claim for refund.
Your legal position: You have the right to cancel your subscription at any time. You have the right to receive a refund for charges incurred after your cancellation becomes effective. You have the right to demand in writing that Pdf Pro cease all further charges if the company continues to bill you without your consent. If Pdf Pro refuses to refund unauthorized charges, you may file a complaint with your provincial consumer protection authority or your credit card issuer.
When you are entitled to a refund
You qualify for a refund if you cancel before your next automatic charge occurs. If Pdf Pro charges you after you submit a valid cancellation request, you have the right to demand that refund in writing. Consequently, save all cancellation confirmation emails and screenshots of your account showing "Cancelled" status. These documents become your proof of cancellation if you later dispute a charge with your bank or credit card company.
Refund process and timeline
After you cancel, understand when your refund appears and how to claim it if Pdf Pro does not refund you automatically.
Refund timelines you should expect
If you cancel before your billing date, you are not charged and no refund is needed. If Pdf Pro charges you after cancellation, the company typically processes refunds within 5 to 10 business days. Your bank or credit card issuer may take an additional 3 to 5 business days to credit the refund to your account. Monitor your account for the refund credit during this period.
How to claim a refund if Pdf Pro does not refund you
- Wait 10 business days after your cancellation confirmation email
- Check your bank or credit card statement online to confirm no refund appears
- Contact Pdf Pro customer support in writing with your cancellation confirmation email and proof of the unauthorized charge
- Send your request to the customer service address provided below
- Include your order number, email address, and the amount charged
- Request a refund within 30 days in writing
- If Pdf Pro does not respond within 14 business days, contact your bank or credit card company
- Explain that you cancelled the subscription but were charged anyway
- Provide your cancellation confirmation email as evidence
- Request a chargeback or dispute of the unauthorized transaction
- If the chargeback is unsuccessful, file a complaint with the consumer protection authority in your province
- Ontario: Ontario Attorney General (Consumer Protection Act complaints)
- British Columbia: Consumer Protection Branch
- Alberta: Fair Trading Act (Service Alberta)
- Other provinces: Contact your provincial Ministry of Consumer Affairs
Escalation route if Pdf Pro refuses to refund
If Pdf Pro ignores your refund request, you have legal recourse. Yafee recommends filing a formal complaint with your provincial consumer protection authority or the Competition Bureau if you believe Pdf Pro engaged in deceptive billing practices. Your bank or credit card company can also file a chargeback on your behalf if you have proof of cancellation. These steps are your legal safeguards under Canadian consumer protection law.
What happens after you cancel Pdf Pro
Cancellation does not end immediately; you retain access for the remainder of your billing period.
Your access after cancellation
Once you cancel, Pdf Pro continues to give you access to the software until the end of your current billing cycle. For example, if you subscribed monthly and cancel on January 15 with a February 15 renewal date, you keep access until February 14. After that date, Pdf Pro removes your access and you can no longer open the software. No additional charges occur after your cancellation date.
Download and back up your files before the cancellation date
Before your access expires, download any edited PDF files or documents you created with Pdf Pro. Store these files on your computer or external drive so you retain them permanently. After your subscription ends, you cannot retrieve files left in Pdf Pro's online storage. Yafee advises backing up critical documents at least 3 days before your access expires.
Consider exporting your preferences
If you used custom settings or templates in Pdf Pro, export these configurations if the software allows it. This step is especially important if you plan to return to Pdf Pro later or use a similar PDF editor. Check your account settings for an export or backup option before your cancellation date takes effect.
Common mistakes to avoid during cancellation
Cancellations often fail because subscribers take the wrong action. Yafee wants you to succeed on your first attempt, so here are the mistakes to prevent.
Mistake 1: cancelling only the app, not the subscription
Deleting the Pdf Pro app from your phone or computer does not cancel your subscription. The subscription and the app are separate. You can delete the app but continue to be charged monthly if you do not cancel the underlying subscription through the method that matches your purchase channel. Always cancel through the platform where you bought it.
Mistake 2: not confirming your exact renewal date
If you do not know your renewal date, you may cancel after the next charge occurs. Then you must request a refund instead of avoiding the charge entirely. Before you cancel, log into your account and write down your renewal date. Yafee recommends performing this check before you start the cancellation process.
Mistake 3: failing to save cancellation confirmation emails
If Pdf Pro charges you after cancellation, you need proof that you cancelled. Save every confirmation email, take screenshots of your cancelled subscription status, and store these files in a folder labeled "Pdf Pro cancellation." These documents become critical evidence if you need to file a dispute with your bank or lodge a consumer complaint.
Mistake 4: cancelling through the wrong platform
If you subscribed through the Apple App Store but you try to cancel through the Pdf Pro website, your cancellation may not process correctly. The website and the app store keep separate subscription records. Always identify your original purchase channel and cancel there only. If you are unsure, check your purchase confirmation email for the vendor name (Pdf Pro, Apple, Google, or Microsoft).
Mistake 5: not verifying your cancellation immediately
After you click "Cancel subscription," verify that your subscription status changes to "Cancelled" or "Active until [date]" on the same screen. If the status does not change or an error message appears, do not assume you have cancelled successfully. Try the cancellation step again or contact customer support immediately.
Frequently needed information: Pdf Pro customer service and contact details
If you need to contact Pdf Pro directly for cancellation assistance or refund disputes, use the following contact methods.
Direct cancellation by registered mail
If you prefer to cancel in writing or if you are unable to cancel through your online account, you may send a cancellation notice by registered mail with return receipt requested. This method creates a paper record of your cancellation date. Address your letter as follows:
Attn: Customer Service
Pdf Pro
[Complete mailing address to be verified directly on Pdf Pro's official website]
In your letter, include your full name, email address, order number, subscription plan type, and the date you wish the cancellation to be effective. Request a written confirmation of cancellation. Keep a copy of this letter and the return receipt for your records. Yafee recommends this method if you want undeniable proof of your cancellation request.
Email and online support
Visit pdfpro.com and locate their support page or contact form. Most PDF editor companies respond to support emails within 24 to 48 hours. If you email, include your account email, order number, and cancellation request clearly in the subject line. Request written confirmation of your cancellation.
How to choose: should you cancel or keep your Pdf Pro subscription?
Before you finalize your cancellation, consider whether cancellation or downgrading your plan is the better choice.
| Scenario | Cancel | Keep or downgrade |
|---|---|---|
| You rarely use the software (less than twice per month) | Cancel | Use a free alternative like ILovePDF for occasional tasks |
| You use it regularly but prefer a competing tool | Cancel | Migrate your workflow to the new software |
| You need advanced PDF editing and use it weekly | Keep | Evaluate if you need annual instead of monthly billing |
| You bought a perpetual license (one-time payment) | No action needed | Keep using indefinitely; no renewal charges |
| You are unsure whether you will use it in future | Cancel now | Resubscribe later if you need it; no penalty for cancellation |
| The annual plan costs less per month but you may not use it | Cancel and switch to monthly if you return | Request to downgrade to month-to-month if Pdf Pro allows it |
Analyse your actual usage in the last 30 days. If you opened Pdf Pro fewer than 3 times, cancellation saves you money. If you use it regularly, the cost per use may justify keeping it. Yafee recommends making this comparison before you commit to cancellation.
Protect yourself: billing best practices after cancellation
After you cancel Pdf Pro, monitor your bank and credit card statements to ensure no further charges appear.
Monitoring your account for unauthorized charges
Check your statement weekly for the first month following cancellation. Look for any charges labelled "Pdf Pro," "PDF Reader Pro," or other similar names. If you see a charge after your confirmed cancellation date, contact your bank immediately. Provide your cancellation confirmation email as evidence of the unauthorized charge. Your bank can issue a chargeback and refund your money within 10 business days.
Keeping records for future disputes
Create a folder in your email or file storage system titled "Pdf Pro Cancellation." Store in this folder: your cancellation confirmation email, screenshots of your cancelled subscription status, copies of any refund confirmations, and copies of any emails from Pdf Pro customer support. Yafee recommends retaining these records for at least 12 months in case a billing dispute arises later.
Summary: your cancellation checklist
Use this checklist to confirm you have completed all necessary steps.
| Action | Completed | Date |
|---|---|---|
| Identified where you purchased Pdf Pro (website, App Store, Google Play, or Microsoft Store) | ☐ | |
| Located your exact subscription renewal date from your account or confirmation email | ☐ | |
| Downloaded and backed up all files created in Pdf Pro to your computer | ☐ | |
| Completed cancellation through the correct platform or submitted cancellation by registered mail | ☐ | |
| Saved your cancellation confirmation email and screenshots of the cancelled status | ☐ | |
| Verified that your subscription status displays "Cancelled" or "Active until [date]" | ☐ | |
| Monitored your bank statement for any charges after your cancellation date | ☐ |
Complete each step in order to ensure your cancellation succeeds and you stop all charges immediately.
Final steps and contact information
You now have the knowledge and tools to cancel Pdf Pro confidently and protect your money.
If you need direct cancellation assistance
If your online cancellation fails or you prefer to cancel by mail, use this address:
Attn: Customer Service
Pdf Pro
[Verify current address on pdfpro.com before mailing]
Send your letter via registered mail with return receipt requested. Include your full name, email address, account number or order number, and the effective cancellation date you request. In Canada, registered mail typically takes 3 to 5 business days to arrive and provides proof of delivery.
If a charge appears after cancellation
Contact your bank or credit card company immediately and provide your cancellation confirmation email. Explain that you cancelled the subscription but Pdf Pro continued to charge you. Request a chargeback or reversal of the unauthorized transaction. Your bank processes chargebacks within 10 to 15 business days. Furthermore, if the chargeback fails, you can file a complaint with your provincial consumer protection authority. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorized charges by following these exact steps.
Your cancellation is now complete. You have successfully stopped all future charges from Pdf Pro, protected your consumer rights under Canadian law, and created a documented record of your cancellation for your protection. Yafee recommends checking your bank statement one final time in 14 days to confirm no further charges appear. If you need help with other subscription cancellations in future, Yafee's guides and resources are available at yafee.com to assist you every step of the way.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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