How to cancel Djay Pro and stop paying for mixing features you no longer use

What is Djay Pro and why cancellation matters

Djay Pro is a professional DJ application developed by Algoriddim that delivers stem separation, advanced time-stretching, unlimited loop libraries, and cross-platform synchronisation across iOS, macOS, Android and Windows. The app integrates with streaming services including TIDAL and SoundCloud, making it a popular choice for DJs ranging from hobbyists to professional producers who require mobile and desktop mixing in one workflow.

You might be considering cancellation because your music production priorities have shifted, you've found an alternative tool that better suits your creative process, or you simply want to reduce your monthly subscription spending. Yafee understands that managing digital subscriptions requires clarity and confidence, which is why this guide walks you through every cancellation method, your consumer rights under New Zealand law, and what happens after you cancel.

Who uses Djay Pro and what they get

Djay Pro attracts DJs of all skill levels who value cross-platform access, integration with major streaming libraries, and sophisticated audio manipulation on mobile and desktop devices. The subscription unlocks stem separation technology (isolating vocals, drums and instruments from full tracks), unlimited professionally curated sample packs, advanced time-stretching for tempo control without audio degradation, and seamless account synchronisation across all your devices. Once you cancel, you revert to the free version, which restricts access to a smaller sample library and core features only.

When cancellation becomes the right choice

Cancellation is appropriate when the app no longer aligns with your workflow, you've identified a competitor tool that better serves your needs, the subscription cost no longer justifies the features you use, or you've paused music production temporarily. Yafee recommends documenting your cancellation reason before you proceed, as this record becomes valuable if you later need to dispute a charge or escalate a complaint to Consumer NZ.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 protects you when you purchase any digital service, including a Djay Pro subscription, regardless of where Algoriddim is based.

What the consumer guarantees act protects

Under New Zealand law, every service you purchase must be of acceptable quality, fit for purpose, and supplied as described by the seller. If Djay Pro fails on any of these grounds-for example, the app repeatedly crashes, stem separation malfunctions despite your payment, or advertised features remain unavailable-you have legal remedies separate from the platform's standard refund policy. These rights exist independently of whether the App Store, Google Play or Microsoft Store grants a refund.

If you believe the service is faulty or unfit for its intended purpose, you can escalate your complaint to Algoriddim directly or seek guidance from Consumer NZ (the independent statutory consumer advocacy authority) at consumerprotection.govt.nz or by telephone on 0800 943 486.

Cooling-off rights and your position

New Zealand does not impose a statutory 14-day cooling-off period for digital services in the way the European Union does. However, if Djay Pro was supplied through misleading conduct or if the service is demonstrably faulty, consumer law still protects you. Your legal position is strongest when you retain records of your purchase date, promotional materials you were shown, and evidence of any service failures (screenshots, dates when features were unavailable, support correspondence).

Your legal position: You cannot cancel solely on the basis of changed mind under New Zealand consumer law. However, if Djay Pro fails to deliver the quality or functionality you were promised, or if the service remains unfit for its purpose, you retain the right to seek a remedy-including a refund or repair-regardless of the platform's refund terms. Consumer NZ can advise you if you encounter resistance from Algoriddim.

Cancellation methods and where to find them

Djay Pro subscriptions are managed through the platform on which you purchased them: the Apple App Store, Google Play Store, or Microsoft Store. You must cancel through the same channel to ensure the subscription terminates and future charges stop immediately.

Cancel via the apple app store (iPhone, iPad and macOS)

1. Open the Settings app on your iPhone, iPad or Mac.
   • Tap or click your name at the top of the Settings menu.
   • Select "Subscriptions" (on iPhone/iPad) or "Subscriptions" in Account Settings (on Mac).
2. Locate Djay Pro in your active subscriptions list.
   • If you have multiple subscriptions, scroll down to find Djay Pro.
3. Tap Djay Pro and then select "Cancel Subscription".
   • Apple will ask you to confirm cancellation and may offer a discounted renewal option.
   • Select "Cancel" again to confirm.
4. Verify cancellation immediately.
   • Return to the Subscriptions screen and confirm Djay Pro no longer appears as an active subscription.
   • A cancellation confirmation email should arrive within minutes.

Cancel via the google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select "Payments and subscriptions".
2. Tap "Subscriptions" to view all active subscriptions.
   • Scroll through to locate Djay Pro.
3. Tap Djay Pro and select "Cancel subscription".
   • Google Play will display your cancellation reason options and attempt to offer a retention discount.
   • Tap "Cancel subscription" again to confirm.
4. Check your email for a cancellation confirmation.
   • Google Play sends a final notice confirming the cancellation date and last billing date.

Cancel via the microsoft store (Windows)

1. Open the Microsoft Store app on your Windows device.
   • Click your profile icon in the top right corner.
   • Select "App settings".
2. Navigate to "Subscriptions" in the menu.
   • All active subscriptions will be listed.
3. Click Djay Pro and select "Manage subscription".
   • Choose "Cancel subscription" from the options.
4. Confirm your cancellation.
   • Microsoft will ask for confirmation and may offer a renewal discount.
   • Click "Cancel" to finalise.

Cancel by contacting algoriddim directly

If you cannot access your subscription through any platform, or if you encounter technical errors during cancellation, contact Algoriddim (the company behind Djay Pro) in writing. While no dedicated New Zealand support address is publicly listed, Algoriddim's headquarters in Germany will process your cancellation request. Send a cancellation email to their support team requesting immediate termination of your Djay Pro subscription, and include your account email address, purchase date and proof of payment.

Algoriddim's contact address is: Algoriddim GmbH, Stralauer Allee 2-4, 10245 Berlin, Germany. Yafee recommends sending this by registered email or post to create a paper trail. In your message, reference the Consumer Guarantees Act 1993 (New Zealand) and request written confirmation of cancellation.

Refund timelines and what to expect after cancellation

Understanding what happens after you cancel prevents confusion and disappointment about billing and access.

What happens on your cancellation date

When you cancel through your platform (Apple, Google or Microsoft), the cancellation takes effect on your next billing anniversary, not immediately. You retain full access to Djay Pro features until that date. For example, if you cancel on 15 March and your next billing date is 22 March, you can use all Djay Pro features until 22 March, after which you revert to the free version.

Once the cancellation date passes, you lose access to stem separation, unlimited sample packs, and advanced time-stretching. You retain the free Djay Pro version with its core mixing tools and limited loops. Yafee advises exporting or backing up any mixes, presets or custom settings before your cancellation date becomes effective, as the free version has restricted export capabilities.

Refund eligibility and timelines

Refunds for Djay Pro depend on the platform through which you subscribed. The Apple App Store, Google Play Store and Microsoft Store each have different refund windows. Apple permits refunds up to 45 days from purchase for auto-renewing subscriptions if you request within that window. Google Play allows refunds within 48 hours of the transaction. Microsoft typically grants refunds within 60 days. After these windows close, cancellation stops future charges but does not recover past payments.

Consumer NZ recognises that digital service refunds operate outside these corporate windows if the service is genuinely faulty or unfit for purpose. If Djay Pro failed to deliver promised functionality during your subscription period, you may have grounds for a refund beyond the platform's standard window. Yafee recommends contacting Consumer NZ if the platform denies your refund request but the service was demonstrably faulty.

After cancellation: what to do next

You can still use the free Djay Pro version after cancellation. Your account remains active; you simply lose access to premium features. Any saved mixes, cue points or playlists created during your subscription period remain available in the free version, provided they do not rely exclusively on premium features. If you later decide to resubscribe, your account data will be intact.

Pricing comparison and whether to cancel

Evaluating the cost of Djay Pro against your actual usage patterns helps you decide whether cancellation is the right move.

Should you cancel?

Cancel your Djay Pro subscription if you use the app fewer than one hour per week, have stopped music production temporarily, or have switched to a competing tool that better suits your workflow. Do not cancel solely to save NZD $14.99 monthly if you actively use stem separation or cross-platform synchronisation features; the cost is modest relative to professional-grade mixing software. However, if your creative priorities have genuinely shifted or you've found a better alternative, cancellation frees up your budget and removes the subscription friction from your creative life.

Common cancellation mistakes and how to avoid them

Cancelling a digital subscription is straightforward, but a few overlooked steps can create frustration after you cancel.

Mistake 1: cancelling through the wrong platform

If you purchased Djay Pro through the Apple App Store but attempt to cancel through Google Play, the cancellation will fail or apply to the wrong subscription. Verify which platform charged your payment method by checking your bank or credit card statement. The merchant name (Apple, Google or Microsoft) reveals where to cancel. Yafee recommends cancelling through the exact platform where you see the recurring charge appear each month.

Mistake 2: confusing app uninstallation with cancellation

Deleting the Djay Pro app from your device does not cancel your subscription. The billing continues in the background. You must manually cancel through your subscription settings before you uninstall the app. Many people delete an app believing they have stopped the charges, only to discover weeks later that payments continued. Always cancel first, uninstall second.

Mistake 3: not verifying cancellation immediately

After you tap "Cancel" or "Confirm", return to your Subscriptions screen and verify that Djay Pro no longer appears in your active list. Some users believe they have cancelled because they saw a confirmation screen, but a technical glitch or browser error prevented the cancellation from registering. Checking immediately protects you from unexpected charges on your next billing date.

Mistake 4: failing to back up your mixes before the cancellation date

The free Djay Pro version has restricted export capabilities. If your subscription-era mixes rely on premium features or sample packs, they may become inaccessible or limited after your cancellation date passes. Export any mixes you want to preserve before that date. Yafee advises downloading your mixes as audio files or project files while your premium subscription is active, as the free version may not support these export formats.

Verification checklist after cancellation

Use this checklist to confirm your cancellation is complete and protect yourself from unexpected charges.

What to do if cancellation fails or charges continue

In rare cases, a subscription continues charging despite your cancellation request. This happens when technical errors prevent the platform from processing your cancellation, or when a support team member failed to process a direct cancellation request.

Step 1: contact the platform immediately

If a charge appears after your intended cancellation date, contact the platform (Apple, Google or Microsoft) within 48 hours. Explain that you cancelled on a specific date and request an immediate reversal of the charge. Provide your cancellation confirmation email as evidence. Most platforms reverse unauthorised charges within 3-5 business days if you act quickly.

Step 2: escalate to consumer NZ if the platform refuses

If the platform denies your refund request or does not respond within 10 business days, lodge a complaint with Consumer NZ at consumerprotection.govt.nz. Include your cancellation confirmation, your bank statement showing the unwanted charge, and all correspondence with the platform. Consumer NZ can investigate whether the charge breaches the Consumer Guarantees Act 1993 or Fair Trading Act 1986 and compel the platform or Algoriddim to refund you.

Yafee has guided thousands of New Zealand consumers through subscription disputes with major platforms. By documenting your cancellation immediately and escalating early, you protect yourself from prolonged billing errors and strengthen your position if formal complaint becomes necessary.

Summary and next steps

Cancelling Djay Pro is a straightforward process: locate your subscription in your platform's settings (Apple, Google or Microsoft), tap "Cancel Subscription", and confirm. Your access continues until your next billing date, after which you revert to the free version. Refunds depend on your platform's window (Apple 45 days, Google 48 hours, Microsoft 60 days). New Zealand's Consumer Guarantees Act 1993 protects you if the service is faulty or unfit for purpose, regardless of corporate refund terms.

Yafee recommends exporting your mixes before the cancellation date takes effect, verifying cancellation in your subscription settings immediately, and checking your bank statement one week later to confirm no charge appears. If a charge does appear, contact the platform within 48 hours, and escalate to Consumer NZ if it refuses to refund you. Consumer NZ's contact details are consumerprotection.govt.nz or 0800 943 486.

Algoriddim's headquarters address for written cancellation requests is Algoriddim GmbH, Stralauer Allee 2-4, 10245 Berlin, Germany. Yafee has helped thousands of consumers cancel digital subscriptions with clarity and confidence. Follow the steps in this guide, keep your confirmation email, and you will avoid billing surprises and reclaim control of your subscription spending today.