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Frequently asked questions
Cancel Geozilla: The Right Way to Reclaim Your Privacy
How to cancel Geozilla and protect your family's privacy on your terms
What Geozilla is and why you might want to leave
Geozilla is a location-sharing and real-time family tracking application that monitors the movements of family members, children, and elderly relatives across iOS, Android, and web platforms. The service combines GPS tracking with safety alerts, driving behaviour monitoring, and device management in a single subscription model.
You might use Geozilla to coordinate school pickups, verify your teenager's commute safety, or monitor an ageing parent's location and wellbeing. However, if privacy concerns, budget constraints, or changing family circumstances mean you no longer need the service, Yafee is here to guide you through a complete cancellation process without hidden charges or automatic renewals catching you off guard.
Common reasons to cancel Geozilla
Privacy preferences shift. Family members may no longer require monitoring. Subscription renewal might surprise you with an unexpected charge. Some users find the premium features unnecessary or prefer competitor apps. Others decide the cost no longer justifies the benefit. Whatever your reason, understanding the full cancellation pathway protects your wallet and ensures Geozilla stops charging you immediately.
The real cost of staying subscribed
Geozilla subscriptions renew automatically unless you cancel before the renewal date. A weekly subscription at NZ$19.99 becomes NZ$1,039.48 annually if you forget to cancel. Monthly plans at NZ$49.99 cost NZ$599.88 per year. This pattern of automatic renewal is exactly why Yafee helps New Zealand consumers cancel services before unexpected charges hit their bank accounts.
Geozilla subscription pricing in new zealand
Before you cancel, review the exact plans and costs you may be paying.
Current subscription plans and renewal costs
| Plan | Price (NZD) | Billing cycle | Key features |
|---|---|---|---|
| 1 week trial | NZ$19.99 | 7 days | Full premium access; auto-renews weekly unless cancelled |
| Monthly subscription | NZ$49.99 | 30 days | Extended location history, alerts, driver protection, all premium features |
| Annual subscription | NZ$349.99 | 12 months | Best value option; full location history, all premium features |
| Geozilla tracker device plan | NZ$199-299 | Device plus 1 year service | Wearable GPS tracker with service plan included |
| Free basic tier | NZ$0 | Ongoing | Basic location sharing only; no alerts or history |
Notice the weekly plan renews every 7 days automatically. If you subscribed via this plan and forget to cancel within 24 hours of your next renewal date, you lose NZ$19.99 that week. Set a phone reminder today if you have decided to cancel.
Your consumer rights and what they mean for you
New Zealand consumer law gives you strong protections when cancelling digital subscriptions.
Consumer guarantees act and automatic renewal requirements
The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you from unfair contract terms and misleading subscription practices. Under these laws, any company offering subscription services must:
- Provide a clear, accessible cancellation method that works as easily as subscription signup
- Obtain your express consent before any charge is deducted
- Send you a reminder before automatic renewal, giving you time to cancel
- Honour your cancellation request within a reasonable timeframe
If Geozilla continues charging you after you cancel, or if they make cancellation deliberately difficult, you have grounds to dispute the charge with your bank and escalate to the Commerce Commission (the main consumer enforcement body in New Zealand).
Your legal position
You have the right to cancel your Geozilla subscription at any time. You are not obliged to provide a reason. If you are charged after cancellation, request a refund in writing and escalate to your bank's dispute team if Geozilla refuses. The Commerce Commission can investigate unfair cancellation practices. Yafee recommends documenting your cancellation request (screenshot or email confirmation) as evidence if a dispute arises.
How to cancel Geozilla on iOS
If you subscribed through Apple's App Store, you must cancel through Apple's subscription settings, not within the Geozilla app itself.
Step 1: open the settings app on your iPhone or iPad
- Locate and tap the Settings app (grey gear icon) on your home screen.
- Scroll to the top of the settings menu.
Step 2: select your apple ID account
- Tap your Apple ID name at the top of the Settings menu.
- You will see your full name, email address, and profile photo if you are signed in.
Step 3: navigate to subscriptions
- Select Subscriptions from the dropdown menu.
- This displays all active and paused subscriptions linked to your Apple ID account.
Step 4: find and select Geozilla
- Locate Geozilla in the subscription list.
- If you do not see it immediately, scroll down to find it.
- Tap on Geozilla to open its subscription details.
Step 5: tap cancel subscription
- Select Cancel Subscription (or Edit if that option appears).
- Apple will ask you to confirm your cancellation decision.
- Select Confirm or Confirm cancellation when prompted.
- You may see retention offers or discounts; ignore these and proceed with cancellation.
Step 6: verify cancellation
- Return to the Subscriptions menu.
- Confirm that Geozilla no longer appears under active subscriptions.
- It may appear under a "Cancelled Subscriptions" section, showing your final renewal date.
- Screenshot or note the cancellation confirmation for your records.
How to cancel Geozilla on android
If you subscribed via Google Play Store, you must cancel through Google Play's subscription management system.
Step 1: open the google play store app
- Open the Google Play Store app on your Android device.
- Look for the app store icon (coloured triangle or shopping bag icon).
Step 2: access your account menu
- Tap your profile icon in the top right corner of the Google Play Store.
- Select Manage your Google Account or Account Settings.
Step 3: navigate to subscriptions
- Tap the Subscriptions tab or menu option.
- This displays all active subscriptions tied to your Google Play account.
Step 4: find Geozilla
- Scroll through your subscription list to locate Geozilla.
- Tap Geozilla to view its subscription details and renewal date.
Step 5: select cancel subscription
- Tap Cancel subscription or Unsubscribe.
- Google will prompt you to confirm your cancellation and may offer a discount to retain you.
- Proceed with the cancellation by confirming your choice.
Step 6: confirm the cancellation
- Return to your Subscriptions list to verify Geozilla no longer appears as active.
- Make a note of your final billing date for your records.
- Yafee recommends taking a screenshot of the cancellation confirmation.
How to cancel Geozilla on the web
If you subscribed directly through Geozilla's website, you can cancel via your account settings or by contacting their support team.
Step 1: log in to your Geozilla account
- Visit the Geozilla website in your web browser.
- Click Log in or Sign in at the top of the page.
- Enter your email address and password.
Step 2: access your account settings or billing
- Once logged in, look for a Settings, Account, or Billing menu option.
- This is typically located in the top right corner or in a dropdown menu under your profile.
- Select Subscriptions or Payment Methods.
Step 3: find your active subscription
- Review the active subscriptions listed on your account dashboard.
- Locate your Geozilla subscription and its next renewal date.
Step 4: select cancel or unsubscribe
- Click the Cancel, Unsubscribe, or Manage subscription button next to your active plan.
- Geozilla may ask you to confirm your decision or offer retention discounts.
- Proceed with cancellation by clicking the final confirmation button.
Step 5: contact support if the website method fails
- If you cannot find a cancellation option on the website, or if the cancellation process does not complete, email Geozilla support directly.
- Send an email with the subject line: Subscription Cancellation Request
- Include your full name, email address associated with the account, and your account creation date.
- State clearly: "I request immediate cancellation of my Geozilla subscription. Please confirm cancellation in writing within 2 business days."
- Keep a copy of your email and any response from Geozilla.
Step 6: verify cancellation
- Log back into your Geozilla account after 24 hours.
- Confirm that your subscription is no longer listed as active.
- Save or screenshot the confirmation page showing no active subscription.
Geozilla refunds and what you can recover
Whether you receive a refund depends on your subscription plan, your cancellation timing, and the reason for cancellation.
Refund eligibility and timelines
If you cancel before your next renewal date, you will not be charged for the next billing cycle. However, most subscription services do not refund charges for completed billing periods. If you were charged within the past 30 days and did not authorise the charge, you have the right to dispute it with your bank under the Privacy Act and Fair Trading Act.
If Geozilla charged you after you attempted to cancel, or if the cancellation did not process, request a refund from Geozilla support in writing. Reference your cancellation request date and provide evidence (email confirmation or screenshot). If Geozilla refuses, contact your bank and file a chargeback dispute. Yafee recommends keeping all correspondence for this process.
How to request a refund from Geozilla
- Email Geozilla support at their provided email address (check your account or invoice for contact details).
- Write: "I request a refund for the charge of NZ$[amount] dated [date]. I cancelled my subscription on [date] and should not have been charged for the next billing cycle."
- Include your invoice number, account email, and proof of cancellation.
- Request a response within 10 business days.
- If Geozilla does not respond or refuses, escalate to your bank's dispute team and provide all email correspondence as evidence.
Common mistakes to avoid when cancelling Geozilla
Cancellation is straightforward once you know the right path. Most problems arise from confusion about where to cancel, not from the cancellation itself.
Mistake 1: deleting the app instead of cancelling the subscription
Removing the Geozilla app from your phone or device does not cancel your subscription or stop charges. Your subscription will renew automatically on schedule. You must cancel through your device's subscription settings (Apple ID, Google Play) or Geozilla's website.
Mistake 2: cancelling in the wrong system
If you subscribed through Apple App Store, you must cancel through Apple, not through Geozilla's website. If you subscribed through Google Play, cancel through Google, not Geozilla. If you paid by credit card on Geozilla's website, cancel through the website or contact support. Yafee has helped thousands of users cancel Geozilla by ensuring they cancel in the system where they originally subscribed.
Mistake 3: assuming automatic cancellation without confirmation
Do not assume your cancellation worked. Log back into your account or subscription settings after 24 hours and verify the subscription is marked as cancelled. Take a screenshot as proof. Many users discover weeks later that their cancellation did not process, resulting in unwanted charges.
Mistake 4: missing the cancellation deadline
Weekly subscriptions renew every 7 days. Monthly subscriptions renew every 30 days. If you miss the cancellation window by even a few hours, you will be charged for the next cycle. Set a phone alarm or calendar reminder the moment you decide to cancel, aiming to cancel at least 24 hours before your next renewal date.
Mistake 5: not documenting your cancellation
If a dispute arises, you need proof that you cancelled. Screenshot your cancellation confirmation page, save any confirmation emails from Geozilla or your subscription provider, and note the date you cancelled. This evidence protects you if Geozilla or your bank questions the cancellation later.
After cancellation: what happens to your data and access
Once you cancel Geozilla, your subscription ends on your next renewal date.
Timeline and access after cancellation
You retain access to the app and full location tracking until the end of your current billing period. After that date, your premium features disable automatically. The free basic tier (location sharing without alerts) may remain available depending on Geozilla's policy. All your location history and tracked data typically remains in your account for a set period (often 30 to 90 days) before deletion.
Removing your data from Geozilla
If you want to delete your account and all personal data permanently, contact Geozilla support and request account deletion. Many privacy regulations (including New Zealand's Privacy Act 2020) give you the right to request deletion of your personal information. Geozilla must comply within 30 days or provide a valid reason for refusal.
Send an email to Geozilla support with the subject: Personal Data Deletion Request. Write: "I request permanent deletion of my account and all personal data associated with [your email address]. Please confirm deletion within 30 days in accordance with the Privacy Act 2020."
Managing tracked family members after cancellation
If other family members use your Geozilla account to track you, notify them before you cancel. They will lose the ability to track your location once your subscription ends. Arrange alternative communication methods with family members who rely on location sharing for safety coordination.
Steps to take if Geozilla continues charging after cancellation
Cancellation disputes are rare, but if you are charged after successfully cancelling, act quickly and systematically.
Step 1: verify your cancellation
- Log into your subscription settings (Apple ID, Google Play, or Geozilla account).
- Confirm that your subscription status shows "Cancelled" or "Inactive".
- Note the cancellation date shown in your subscription details.
Step 2: contact Geozilla support
- Email Geozilla support immediately with your complaint.
- Subject line: Unauthorized charge after cancellation
- Include: the date you cancelled, your cancellation confirmation (screenshot), and the date and amount of the unwanted charge.
- Write: "I cancelled my subscription on [date] and should not have been charged NZ$[amount] on [charge date]. I request a full refund and confirmation that no further charges will be applied."
- Ask for a response within 5 business days.
Step 3: escalate to your bank if Geozilla does not respond
- If Geozilla does not refund the charge within 10 business days, contact your bank's customer service.
- Request a chargeback (dispute) for the unwanted transaction.
- Provide your bank with: the cancellation confirmation, copies of all emails to Geozilla, and proof of the unauthorized charge.
- Your bank will investigate and can force a refund if they find in your favour.
Step 4: escalate to the commerce commission if necessary
- If your bank refuses to investigate or Geozilla disputes your claim, file a complaint with the Commerce Commission (New Zealand's consumer protection authority).
- Visit www.comcom.govt.nz or call 0800 943 600.
- Provide all documentation: cancellation evidence, correspondence with Geozilla, and proof of unauthorised charges.
- The Commerce Commission can investigate unfair subscription practices and order compensation.
Quick cancellation checklist
Use this checklist to ensure your Geozilla cancellation is complete and your data is protected.
| Task | Status | Date completed |
|---|---|---|
| Identify where you subscribed (App Store, Google Play, or website) | Done / Pending | |
| Log in to your subscription account and locate your active Geozilla subscription | Done / Pending | |
| Click Cancel Subscription or Unsubscribe and confirm the cancellation | Done / Pending | |
| Screenshot or save your cancellation confirmation | Done / Pending | |
| Verify after 24 hours that your subscription status shows Cancelled | Done / Pending | |
| Request account deletion from Geozilla if desired (Privacy Act 2020 right) | Done / Pending |
How to contact Geozilla support for cancellation assistance
If you cannot cancel through the standard platform methods, reach out to Geozilla directly by email.
Official contact methods
Geozilla does not maintain a dedicated New Zealand postal address for consumer requests. Contact the company via email to the support address listed in your account settings or on your latest invoice. In your email, state your request clearly: "I wish to cancel my subscription effective immediately."
If Geozilla does not respond to your cancellation request within 5 business days, escalate to your bank's dispute team immediately. Yafee recommends documenting all communication attempts.
Escalation routes if Geozilla does not respond
- Your bank's dispute team: Contact your bank and file a chargeback for any charges after your cancellation request date.
- Commerce Commission: File a complaint at www.comcom.govt.nz if Geozilla refuses to honour your cancellation request or continues charging unfairly.
- Privacy Commissioner: If Geozilla fails to delete your personal data on request, escalate to the Privacy Commissioner under the Privacy Act 2020 (www.privacy.org.nz).
Summary: your path to cancelling Geozilla
Cancelling Geozilla is straightforward when you follow the right system: identify where you subscribed (Apple App Store, Google Play, or Geozilla's website), navigate to your subscription settings, tap Cancel, and verify the cancellation within 24 hours. Take a screenshot as proof. If you are charged after cancellation, contact Geozilla in writing, then escalate to your bank if they do not refund you.
Your consumer rights under New Zealand's Consumer Guarantees Act 1993 and Privacy Act 2020 protect you from unfair subscription practices and unauthorised charges. Geozilla must honour your cancellation, stop charging immediately, and delete your data on request. If they refuse, the Commerce Commission and your bank can force compliance.
Geozilla has helped thousands of New Zealand families track loved ones safely. When your circumstances change, cancelling your subscription is equally simple. Set a reminder, verify your cancellation, and move forward with confidence. Yafee's guide has supported countless consumers through cancellation, and we are here to answer any remaining questions about your rights and the process.