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Frequently asked questions
Cancel Geozilla: The Right Way
How to cancel Geozilla and recover unwanted charges in the philippines
What Geozilla is and why the auto-renewal keeps charging you
Geozilla is a real-time location tracking platform built by GeoZilla Inc., based in San Francisco, California, that allows you to monitor family members' whereabouts, set geofencing alerts, and track driving behaviour across multiple devices. The app operates on a freemium model: the free tier offers basic tracking, but the Premium subscription-which renews automatically each month or year-unlocks real-time location sharing, detailed driving reports, and continuous multi-user monitoring. This automatic renewal structure is where most Filipino users encounter unexpected charges on their payment cards.
How geozilla's billing cycle works in the philippines
When you subscribe to Geozilla Premium, you authorise the company to charge your card on a fixed date each billing period. The app does not display your next billing date prominently on the main subscription screen, which creates friction when you need to cancel before the charge posts. Furthermore, many users assume that uninstalling the app will stop the charges. This is a critical misconception: deleting Geozilla from your phone does nothing to terminate your subscription. The charge continues in the background until you formally cancel through the app itself or your payment method provider (Apple App Store, Google Play, or your bank).
Premium plan pricing and what charges your card each month
| Plan type | Billing cycle | Cost (PHP) | Features |
|---|---|---|---|
| Premium app membership | Monthly | ₱847 | Real-time location, geofencing, alerts |
| GPS tracker service | Monthly | ₱1,129 | Device tracking plus app features |
| GPS tracker service | Annual | ₱5,649 | Yearly commitment with device access |
| Free trial (Premium) | Automatic conversion | Converts to paid plan | Trial expires, then charges begin |
Your legal position under the consumer act of the philippines
As a consumer in the Philippines, the Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit protections against automatic renewal abuses and unfair billing practices. This law is your foundation for cancelling Geozilla and disputing charges that continue after cancellation.
What republic act no. 7394 guarantees you
The Consumer Act of the Philippines mandates that Geozilla must disclose all auto-renewal terms clearly before you are charged. The company must provide a simple, accessible cancellation mechanism that takes no more steps than it took to purchase the subscription. If Geozilla buries cancellation options deep in settings or makes the process deliberately obscure, the company violates your consumer rights under Section 10 (deceptive practices) and Section 11 (unconscionable sales acts) of the statute.
Moreover, you have the right to cancel at any time before your next billing date arrives. Geozilla cannot impose penalties, hidden fees, or lock-in periods that prevent you from terminating the subscription. If the company charges you after you have submitted a valid cancellation request, that charge is unlawful under Philippine consumer protection law.
How to escalate your complaint if Geozilla refuses to refund
If Geozilla ignores your cancellation request and charges you after you have cancelled, you have two regulatory pathways. First, contact the Department of Trade and Industry (DTI) Consumer Protection Group at www.dti.gov.ph or call the DTI Consumer Hotline. The DTI investigates unfair billing practices and can compel Geozilla to refund your money. Second, dispute the charge directly with your bank or card issuer-Philippine banks are required to investigate unauthorized or disputed charges under the Bangko Sentral ng Pilipinas (BSP) regulations. Document every step: screenshots of your cancellation request, email confirmations, and the unwanted charge on your statement.
Methods to cancel Geozilla and stop the charges
Geozilla offers multiple cancellation routes, but only some are effective for Philippine users. Yafee recommends verifying your cancellation through your payment method provider as well, because cancelling within the app alone does not always prevent the charge from posting.
Cancellation through the Geozilla app (iOS and android)
This is the primary method, but many users report that app-based cancellation is unreliable. Consequently, you must follow these steps precisely and save screenshots of each stage.
- Open the Geozilla app and log into your account using your email and password.
- If you do not remember your credentials, use the "Forgot Password" option on the login screen to reset them.
- Navigate to the "Account" or "Settings" section, typically located in the bottom menu bar (may be represented by a gear icon or your profile picture).
- On some versions, this menu is called "My Account" or "Profile."
- Tap on "Subscription" or "Billing" within Account settings.
- This screen displays your current plan, next billing date, and payment method on file.
- Select "Cancel subscription" or "Manage subscription," then confirm "Cancel" when prompted.
- The app may ask you why you are cancelling; select a reason (e.g., "No longer need the service").
- Do not skip this step-some users report that tapping back instead of confirming cancellation leaves the subscription active.
- Screenshot the cancellation confirmation message that appears, which should display the date your subscription ends.
- Save this screenshot to your device or email it to yourself immediately.
- Wait 24 to 48 hours, then log back into the app to verify the subscription shows as "Cancelled" or displays an "Inactive" status.
- If the status still shows "Active" or "Renews on [date]," the cancellation did not process-contact Geozilla support immediately.
Cancellation through apple app store (iPhone and iPad)
If you subscribed via the Apple App Store, you must cancel through Apple's subscription management system, not through the Geozilla app alone. Apple will not refund you automatically if Geozilla continues charging after your App Store subscription ends.
- Open the Apple App Store app on your iPhone, iPad, or Mac (or log into your Apple ID account online at account.apple.com).
- Tap or click on your profile icon (top right corner).
- Select "Subscriptions" from the menu.
- Find "Geozilla" in the list of active subscriptions.
- Tap on Geozilla and select "Cancel Subscription."
- Apple will ask you to confirm; select "Confirm Cancellation."
- The subscription will remain active until your current billing period ends, then cease.
- Screenshot the confirmation page showing the cancellation date.
Cancellation through google play store (Android)
Android users who subscribed through Google Play must follow Google's cancellation process to stop charges.
- Open the Google Play Store app on your Android device or log into your Google Play account at play.google.com.
- Tap or click on your profile icon (top right).
- Select "Payments and subscriptions," then "Subscriptions."
- Find "Geozilla" in your active subscriptions list.
- Tap on Geozilla and select "Cancel Subscription."
- Google will present a series of retention offers; scroll past these and select "Cancel subscription" at the bottom.
- Confirm the cancellation on the final screen.
- Screenshot the confirmation, which shows when your access ends.
Cancellation through direct card billing (credit or debit card)
If you subscribed by entering your card details directly into Geozilla (not through an app store), you must contact Geozilla support or attempt cancellation via the app. Nevertheless, Geozilla's support options for Philippines-based users are limited-live chat is unavailable, and email responses can take 7 to 14 days. In this scenario, you have two alternatives: cancel via the app and verify through your bank, or dispute the charge with your bank immediately if the app cancellation does not work.
- Cancel through the Geozilla app following the steps outlined above.
- Simultaneously, contact your bank or card issuer and inform them that you have cancelled your Geozilla subscription and wish to block future charges from the company.
- Many Philippine banks allow you to freeze recurring charges for specific merchants through their mobile app or by calling customer service.
- If a charge appears after your cancellation, dispute it immediately by filing a chargeback claim with your bank within 30 days of the unwanted charge.
What happens after you cancel and how to confirm it worked
Cancellation does not mean immediate access removal. Geozilla allows you to use the app until your current billing period ends, then the subscription expires. This is where confusion happens: many users believe they have lost access and panic, but in fact the app is working as designed. Yafee recommends you verify the exact end date in your cancellation confirmation and calendar that date.
Verifying cancellation in your account and payment records
Within 24 hours of cancelling, log back into Geozilla and check the subscription status. The app should display "Subscription ends on [date]" or "No active subscription." Your account profile may also show a "Manage subscription" button instead of a "Cancel" button. Save a screenshot of this state.
Check your email for a cancellation confirmation from Geozilla. If you do not receive one within 48 hours, open the app and navigate back to Subscriptions to confirm the status manually. Some users report that Geozilla does not send automated cancellation emails, so do not rely on email as your only verification method.
What to expect on your next billing date
Your bank or payment method provider should not charge you after your current billing period ends. If a charge appears on your statement after the cancellation date, this is a billing error by Geozilla. Document the charge immediately and contact your bank. Most Philippine banks will reverse unauthorized recurring charges if you report them within 30 days.
How to recover unwanted charges and claim refunds
If Geozilla charged you after you cancelled, or if you were charged during a free trial you did not authorize, you have multiple avenues to recover the money. Yafee guides thousands of consumers through this process each month, and recovery is achievable when you follow the correct procedure.
Requesting a refund directly from Geozilla
Your first step is to contact Geozilla and request a refund. Geozilla does not publish a dedicated customer support phone number for Philippine users, but you can reach the company through these channels:
- In-app support: Open Geozilla, navigate to Settings > Help or Support, and submit a refund request form (if available).
- Email support: Contact Geozilla at [email protected] with a subject line "Refund Request for Unwanted Charge" and include your account email, the charge date, the amount, and a screenshot of your cancellation confirmation.
- Website contact form: Visit the Geozilla website (geozilla.com) and look for a "Contact Us" page to submit a refund request.
In your refund request, cite the Consumer Act of the Philippines and explain that the charge occurred after you had cancelled your subscription in compliance with Republic Act No. 7394. State the specific charge date and amount, and reference your cancellation screenshot. Request a refund within 30 days.
Disputing the charge with your bank or payment method provider
If Geozilla does not refund you within 30 days, or if the company refuses, dispute the charge through your bank or payment method provider. This is your backup mechanism under Philippine banking law.
- Contact your bank's customer service and inform them that you cancelled a Geozilla subscription but were charged anyway.
- Provide the following documents:
- Screenshot of your cancellation confirmation from the Geozilla app.
- Email confirmation from Geozilla (if you received one).
- Bank statement showing the unwanted charge.
- Email correspondence with Geozilla support (if any).
- File a formal dispute claim, known as a "chargeback," within 30 days of the unwanted charge.
- Your bank will investigate and, in most cases, will reverse the charge within 10 to 15 business days if your evidence is clear.
Escalating your complaint to the department of trade and industry
If your bank does not reverse the charge, or if you want to pursue regulatory action against Geozilla, file a formal complaint with the Department of Trade and Industry (DTI). The DTI has enforcement power over foreign companies that sell subscriptions to Filipino consumers and violate Republic Act No. 7394.
- Visit the DTI Consumer Protection Group website at www.dti.gov.ph.
- Download the Consumer Complaint Form or file your complaint online through the DTI's Consumer Assistance and Dispute Resolution System (CADRES).
- Include the following information:
- Your full name and contact details (email and phone number).
- Geozilla's name and address: GeoZilla Inc., San Francisco, California (use this as your correspondence address; the DTI will route it appropriately).
- Description of the billing issue, including the charge date, amount, and your cancellation date.
- All supporting documents (screenshots, emails, bank statements).
- Your request for a refund.
- Submit the complaint to the nearest DTI office or email it to the DTI Consumer Hotline.
- The DTI will investigate and typically resolve the case within 30 to 60 days. If Geozilla fails to respond to the DTI, the agency can impose penalties and force a refund.
Common cancellation mistakes that keep charges running
You are not alone if your cancellation attempt failed the first time. Thousands of Filipino consumers struggle with Geozilla's subscription system, and most of the failures occur because of one of these recurring errors. Here is how to avoid them.
Mistake 1: deleting the app instead of cancelling the subscription
This is the single most common error. Uninstalling Geozilla from your phone does absolutely nothing to stop the charge. The subscription remains active in Geozilla's billing system and will charge you on your next billing date. You must cancel within the app or through your payment method provider before you delete it. This is counterintuitive, which is why Geozilla's design contributes to consumer frustration. Check your subscription status before uninstalling.
Mistake 2: cancelling only through the app, not through apple or google
If you subscribed through the Apple App Store or Google Play Store, cancelling within the Geozilla app may not terminate your subscription with Apple or Google. The two systems operate independently. You must cancel through both the app and the app store to ensure the charge stops. Yafee recommends you cancel through the app store first, then verify the app status 24 hours later.
Mistake 3: not saving a cancellation confirmation screenshot
Geozilla's cancellation confirmations sometimes disappear or are not sent via email. If you later need to prove you cancelled-because a charge still appears-a screenshot dated at the time of cancellation is your strongest evidence. Without it, the company may claim you never cancelled. Save a screenshot that shows the cancellation date and your account name.
Mistake 4: assuming the free trial is genuinely free
Geozilla's free trial converts automatically to a paid Premium subscription when the trial period ends. If you sign up for the trial without cancelling before the trial expires, your card will be charged ₱847 (or the applicable plan price) automatically. Mark your trial end date in your calendar and cancel 3 days before it ends to leave a safety margin.
Mistake 5: not checking the next billing date before attempting to cancel
Your next billing date is buried in Geozilla's Account > Subscription screen. Many users cancel after their next charge has already posted, thinking the cancellation will reverse the charge-it will not. Cancellation stops future charges but does not refund charges already made. Check your next billing date now, and if it is within 7 days, cancel immediately.
Should you keep or cancel Geozilla? a comparison of your options
The decision to cancel Geozilla depends on whether the app's real-time tracking benefits justify ₱847 per month in your household budget. Compare your situation against the table below to determine whether cancellation makes sense for you.
| Your situation | Keep Geozilla | Cancel Geozilla |
|---|---|---|
| You track elderly parents or young children and value real-time location alerts. | Keep it | N/A |
| You use Geozilla occasionally and have not opened the app in the past 3 months. | N/A | Cancel it |
| Your family members have smartphones and can share location via Google Maps or Apple Find My for free. | N/A | Cancel it |
| You signed up for a free trial but never intended to pay after it expired. | N/A | Cancel immediately |
| You were charged without authorization or after cancellation. | N/A | Dispute and cancel |
| You do not recognize the subscription or did not authorize it. | N/A | Dispute and cancel |
A checklist to ensure your cancellation succeeds
Use this checklist to verify that your cancellation was processed correctly and that no charge will appear on your next billing date.
- I have identified my next billing date in the Geozilla app (Account > Subscription).
- I have cancelled through the Geozilla app and received a cancellation confirmation (screenshot saved).
- If I subscribed via Apple App Store, I have cancelled there too (or verified cancellation in Account > Subscriptions).
- If I subscribed via Google Play Store, I have cancelled there too (or verified cancellation in Google Play > Subscriptions).
- I have waited 24 hours and logged back into the app to verify the subscription shows as "Cancelled" or "Inactive."
- I have checked my email for a cancellation confirmation from Geozilla or my payment method provider.
- I have saved all cancellation confirmations and screenshots in a folder for reference.
- I have marked my billing date in a calendar so I can verify no charge appears.
- If a charge appears after cancellation, I have documented it and prepared to dispute it with my bank or file a DTI complaint.
What consumers say about geozilla's cancellation process
Geozilla holds a 4.5 out of 5 stars average rating across app stores, but user reviews frequently criticize the cancellation process. Filipino users report that the subscription status remains unclear after cancellation, support responses are slow (7 to 14 days), and charges continue even after multiple cancellation attempts. Many reviewers recommend cancelling through the app store (Apple or Google) rather than within the app itself, as this approach appears to be more reliable. One common positive note is that Geozilla's tracking accuracy and alert notifications are precise when the service is working, but the subscription management is where the experience deteriorates.
Contacting geozilla's billing and cancellation department
Geozilla Inc., the company behind Geozilla, is headquartered in San Francisco, California. The company does not maintain a published address or dedicated phone line for Philippines-based customers. To contact Geozilla regarding cancellation or billing disputes, use these channels:
Email: [email protected] (include "Cancellation Request" or "Billing Dispute" in the subject line)
In-app support: Navigate to Settings > Help or Support within the Geozilla app.
Website: Visit geozilla.com and use the Contact Us form to submit your request.
Response time: Expect 7 to 14 business days for a response. If you need faster resolution, escalate your complaint to the DTI instead.
Philippine regulatory contact: Department of Trade and Industry (DTI), Consumer Protection Group, www.dti.gov.ph.
Conclusion: taking control of your Geozilla subscription
Cancelling Geozilla requires active steps: you must navigate the app's subscription menu, verify cancellation through your payment method provider, and document every action. Passive approaches-such as ignoring the subscription, deleting the app, or assuming the service will stop-fail and result in unwanted charges. The Consumer Act of the Philippines (Republic Act No. 7394) gives you the explicit right to cancel before your next charge, and if Geozilla violates that right, the Department of Trade and Industry will enforce it.
Yafee has helped thousands of consumers cancel recurring subscriptions, recover unwanted charges, and hold companies accountable for unclear billing practices. When you follow the procedure outlined above-cancel through the app, verify through your payment method provider, save screenshots, and monitor your next billing date-your cancellation will succeed. If it does not, your bank and the DTI are your enforcement mechanisms. You are protected under Philippine law, and Yafee is here to guide you through every step. Visit Yafee.com today to access additional resources on subscription management, consumer rights, and billing disputes across every major app and service.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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