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Frequently asked questions
Cancel Deepart: The Right Way
How to cancel Deepart: your complete legal guide for canadian users
Understanding Deepart and your cancellation rights in canada
Deepart is an AI-powered image transformation service that converts your photographs into digital artwork using artificial intelligence technology. The platform offers two distinct subscription models: DeeplyArt, which specializes in print-on-demand physical merchandise; and Deep Art Effects, which provides access to AI art filters and editing tools across web, desktop, and mobile applications.
Your right to cancel a subscription in Canada is protected under the Consumer Protection Act in your province (or the equivalent legislation in your territory). This legislation grants you the explicit right to cancel most digital and subscription services within a defined cooling-off period, typically 14 days from the date of purchase or registration. Yafee has helped thousands of Canadian consumers understand these protections and exercise them effectively.
Deepart operates across multiple platforms, each with distinct cancellation procedures and refund timelines. Before you initiate cancellation, you must identify which version you hold: a web-based subscription on their main platform, a mobile app subscription through Apple App Store or Google Play, or a DeeplyArt print-on-demand membership. Your payment method and billing history will tell you which service is active on your account.
Identifying your Deepart subscription type
Check your most recent billing statement or credit card transaction to confirm which Deepart service charged you. This single step prevents cancellation errors and ensures you terminate the correct subscription.
- DeeplyArt: You ordered physical prints or merchandise through their website and maintain an active membership subscription.
- Deep Art Effects (web/desktop): You created an account at their main platform and pay for a subscription directly through their website.
- Deep Art Effects (mobile app): You downloaded the application from Apple App Store or Google Play Store and subscribed through that platform's payment gateway.
Why canadian consumers cancel Deepart
You may decide to cancel for legitimate reasons. Your creative workflow may have evolved and the service no longer serves your needs. You may have discovered a competitor platform that better matches your requirements or budget. Or you may simply wish to pause your membership temporarily during a period of reduced creative activity. Whatever your reason, you retain the legal right to cancel.
Deepart canadian pricing and your billing cycle
Understanding your current plan and renewal date is essential before you cancel, as it determines when your final charge occurs and whether you qualify for a refund.
| Plan name | Cost in CAD | Billing cycle | Best for |
|---|---|---|---|
| Pro Weekly Plan | $17.99 | Renews weekly | Short-term access and experimentation |
| Pro Monthly Plan | $34.65 | Renews monthly | Regular creative users needing predictable costs |
| Pro 6-Month Plan | $69.30 | Renews every 6 months | Maximum savings: lowest per-month rate |
All Canadian pricing converts from USD at the time your payment processes. Yafee advises you to log into your Deepart account immediately and note your exact plan type and renewal date. If you are on a monthly plan and wish to avoid the next charge, you must cancel before that renewal date arrives.
Your consumer rights under canadian law
Canadian consumer protection legislation grants you specific rights when cancelling digital subscriptions and SaaS services.
The consumer protection act and cooling-off period
Under the Consumer Protection Act (or equivalent provincial legislation), you have the right to cancel a subscription contract within 14 days of entering into it or 14 days from receiving the first product, whichever is later. This period is referred to as your "cooling-off period" and does not require you to provide a reason for cancellation. The business must honour your cancellation request and process any applicable refund within 15 business days of receiving your cancellation notice.
This legal protection applies to all Deepart subscriptions purchased on or after the date the legislation took effect in your province. Yafee emphasizes that this right is non-negotiable: a service provider cannot waive your cooling-off period through their terms and conditions.
Your legal position
You have the right to cancel Deepart within 14 days of purchase or registration without penalty. If Deepart refuses your cancellation request or fails to refund you within 15 business days, you may file a complaint with your provincial consumer protection authority (such as Consumer Protection Ontario or the British Columbia Office of the Registrar of Mortgage Brokers). You may also pursue small claims court action if the refund amount qualifies under your provincial threshold.
How to cancel Deepart on DeeplyArt (print merchandise)
If you subscribed to DeeplyArt for physical prints and merchandise, follow these numbered steps to cancel your membership.
- Visit the DeeplyArt website and sign into your account
- Enter your registered email address and password in the login form.
- If you have forgotten your password, click the "Forgot password?" link and reset it before proceeding.
- Do not attempt to create a new account; use your existing registered account only.
- Navigate to your account settings or profile menu
- Look for a profile icon, account link, or settings button (typically located in the top-right corner of the page).
- Click on "Account," "Profile," or "Settings" to access your account dashboard.
- Open the Billing or Subscription section
- Locate the "Billing," "Subscription," or "Membership" tab within your account settings.
- Review your current plan name, renewal date, and payment method on file.
- Click the "Cancel membership" or "Cancel subscription" button
- The platform may display a confirmation message asking why you are cancelling.
- You are not required to provide a reason, but DeeplyArt may use your feedback to improve their service.
- Confirm your cancellation on the final screen
- Review the confirmation message to ensure your membership will not renew.
- Note the date your cancellation takes effect (usually immediately or at the end of your current billing cycle).
- Save your confirmation email
- DeeplyArt will send you a cancellation confirmation email to your registered address.
- Retain this email as proof of cancellation for your records and for refund claims if necessary.
How to cancel Deepart effects on the web or desktop
If you subscribed to Deep Art Effects through their main website or desktop application, follow these steps to end your subscription.
- Go to the Deep Art Effects website (typically deep.com or the official Deepart domain) and log in
- Use your registered email and password to access your account.
- If you cannot remember your login credentials, use the password recovery option.
- Access your account settings from the main menu
- Click your profile icon or name in the top-right area of the page.
- Select "Account," "Settings," or "My Profile" from the dropdown menu.
- Find the Subscriptions or Billing section
- Look for a tab or link labelled "Subscriptions," "Billing," "Payment," or "Plans."
- Click on it to view your active subscription and payment details.
- Locate and click the "Cancel subscription" button
- This button is usually positioned near your plan information and renewal date.
- Some platforms require you to click an edit or manage button first.
- Review the cancellation warning (if displayed) and confirm your cancellation
- The platform may warn you that you will lose access to premium features.
- Click the final confirmation button to complete the cancellation.
- Retrieve and save your cancellation confirmation
- The system will display a confirmation message on screen.
- Look for a confirmation email in your inbox within minutes of cancelling.
- Screenshot both the on-screen confirmation and your email confirmation for your records.
How to cancel Deepart effects via mobile app (iOS and android)
If you subscribed through Apple App Store or Google Play Store, you must cancel through the respective app store platform, not through the Deepart app itself.
Cancelling on apple app store (iOS)
- Open the App Store application on your iPhone or iPad
- Tap the profile icon in the bottom-right corner of the screen.
- Tap "Account" to access your App Store account settings
- You may be prompted to authenticate using Face ID, Touch ID, or your Apple ID password.
- Select "Subscriptions" from the account menu
- Scroll down if necessary to locate the Subscriptions option.
- Find Deepart or Deep Art Effects in your active subscriptions list
- Tap on the Deepart subscription to open its details page.
- Tap "Cancel subscription"
- Apple will ask you to confirm and may offer you a discounted rate to keep your subscription.
- Decline any offers and proceed with cancellation if you wish to end your membership.
- Confirm the cancellation by following the on-screen prompts
- Apple will display your cancellation confirmation on screen.
- Check your email for a cancellation confirmation from Apple within minutes.
Cancelling on google play store (Android)
- Open the Google Play Store application on your Android device
- Tap your profile icon in the top-right corner of the screen.
- Tap "Manage your Google Account" and then select the "Subscriptions" tab
- If you do not see a Subscriptions tab, open your browser and go to play.google.com instead.
- Find Deep Art Effects in your active subscriptions
- Scroll through the list until you locate the Deepart subscription.
- Tap on it to open the subscription details.
- Tap "Cancel subscription"
- Google may display a retention offer to encourage you to keep your subscription.
- Ignore retention offers and proceed with cancellation.
- Follow the confirmation prompts to finalize your cancellation
- Confirm your cancellation choice when prompted.
- Watch for a cancellation confirmation email from Google within minutes.
Refund eligibility and timeline for canadian users
Your refund rights depend on when you cancel relative to your renewal date and the terms of the Consumer Protection Act in your province.
Refund within the 14-day cooling-off period
If you cancel Deepart within 14 days of purchase or registration, you are entitled to a full refund of all charges, minus any fees imposed by payment processors or your financial institution. Deepart must process this refund within 15 business days of receiving your cancellation notice. Yafee recommends you request your refund explicitly if it is not automatic; some services require a separate refund request after cancellation.
Refund after the cooling-off period
After your 14-day cooling-off period expires, your right to a refund depends on Deepart's refund policy and any unused portion of your subscription. Consequently, if you cancel mid-month on a monthly plan, Deepart is not legally obligated to refund your unused days unless their published policy explicitly permits it. Nevertheless, you may contact their customer service and request a courtesy refund; many SaaS providers grant partial refunds to retain customer goodwill.
Refund timeline and tracking
Once Deepart issues your refund, the funds will return to your original payment method (credit card, debit card, or digital wallet). Bank processing times typically range from 3 to 7 business days. If you do not see the refund after 15 business days, contact Deepart's customer support with your cancellation confirmation email and request a refund status update. If they refuse to issue a refund you are entitled to, escalate your complaint to your provincial consumer authority or consider pursuing small claims court action.
After you cancel Deepart
Cancellation is complete, but you should take a few protective steps to ensure your account is fully closed and your payment method is no longer charged.
Verify access has been removed
Log back into your Deepart account 24 hours after cancellation and confirm that you no longer have access to premium features. If you still have access, contact customer support immediately and request that your account be deactivated.
Confirm no further charges occur
Monitor your credit card or bank statement for 30 days after your cancellation takes effect. If Deepart charges you again, dispute the charge with your bank or credit card issuer immediately. Most financial institutions allow you to dispute unauthorized charges within 60 to 120 days of the transaction date.
Request account deletion if desired
If you wish to remove your personal data from Deepart's servers entirely, contact their customer support team and request account deletion. Under Canada's privacy laws (such as the Personal Information Protection and Electronic Documents Act), you have the right to request deletion of your personal information. Deepart must comply or provide a legal reason for retention within a reasonable timeframe (typically 30 days).
Common mistakes to avoid when cancelling
Cancellation is straightforward, but these common pitfalls trip up many users. Taking care at each step protects your refund and your account security.
Mistake 1: cancelling through the wrong platform
If you subscribed via Google Play, cancelling on the Deepart website will not work. Your subscription remains active on Google Play, and your card continues to be charged. You must cancel through the exact platform where you made the purchase. Yafee's cancellation guides for each platform prevent this costly error.
Mistake 2: failing to save your confirmation
Many users cancel successfully but do not retain proof of cancellation. If a dispute arises, your confirmation email is your evidence. Screenshot your on-screen confirmation and save the email in a folder labelled "Subscriptions" or similar. This documentation protects you if you need to file a refund claim or dispute with your bank.
Mistake 3: assuming free trial cancellation is automatic
If you subscribed to a free trial period, you must still cancel before the trial ends. Free trial periods convert to paid subscriptions automatically unless you proactively cancel. Deepart will not refund charges if you missed your cancellation window, so set a phone reminder for two days before your trial period ends.
Mistake 4: not checking your renewal date
If you want to cancel before any further charge occurs, you must know your exact renewal date. Log into your account, find your plan details, and note the renewal date prominently. If you cancel the day after renewal, you have paid for another full billing cycle and may not receive a refund. Consequently, timing is critical.
Refund comparison and next steps after cancellation
Below is a quick reference table comparing refund scenarios based on when you cancel.
| Timing of cancellation | Refund eligibility | Refund timeline | Escalation path |
|---|---|---|---|
| Within 14 days of purchase | Full refund (less payment processor fees) | 15 business days | Provincial consumer authority |
| After 14 days, before renewal | No legal refund (unless policy permits) | N/A (discretionary refund only) | Deepart customer service |
| After renewal charge processes | No refund (renewal charge already applied) | N/A | Dispute with your bank/card issuer |
Contact information for escalation and complaints
If Deepart refuses to honour your cancellation or delays your refund beyond 15 business days, you have formal escalation options under Canadian law.
Deepart customer support contact
Before escalating to a government authority, contact Deepart's customer support team directly. Send your cancellation request and refund claim via email to their official support address (check your confirmation email or their website for the correct address). In your email, include your account email, cancellation date, and expected refund amount. Request a response within 7 business days.
Provincial consumer protection agencies
If Deepart does not respond or refuses your refund, file a complaint with your provincial consumer protection authority. Yafee directs Canadian users to these agencies based on their location:
- Ontario: Consumer Protection Ontario (ServiceOntario Consumer Protection office)
- British Columbia: Consumer Protection Office (Government of BC)
- Alberta: Fair Trading Act enforcement (Government of Alberta)
- Other provinces: Contact your provincial ministry of consumer affairs or attorney general office for the relevant agency name.
File your complaint online or in writing, including your cancellation proof, refund request, and copies of all correspondence with Deepart. The government agency will investigate and may compel Deepart to refund you or face regulatory penalties.
Chargeback and small claims options
You may also dispute the charge with your credit card issuer or bank by filing a chargeback. Provide your cancellation confirmation as evidence. Your financial institution will contact Deepart and demand proof that the charge was authorized after cancellation. If Deepart cannot provide that proof, the chargeback will be granted in your favour.
Alternatively, if the refund amount exceeds your provincial small claims court threshold (typically $5,000 to $15,000 depending on your province), you may pursue legal action directly in small claims court. You will need your cancellation proof, refund demand letter, and evidence that Deepart refused to refund you. Small claims court processes are designed to be accessible to consumers without a lawyer.
Deepart cancellation checklist
Use this checklist to ensure you have completed all steps and protected your refund.
| Step | Completed? |
|---|---|
| Identified which Deepart service you subscribe to (web, mobile app, or DeeplyArt) | ☐ |
| Noted your exact renewal date and plan name | ☐ |
| Cancelled through the correct platform (not a different one) | ☐ |
| Saved your on-screen cancellation confirmation | ☐ |
| Received and saved your cancellation confirmation email | ☐ |
| Verified you no longer have access to premium features | ☐ |
| Confirmed no new charge appeared 30 days after cancellation | ☐ |
| Received your refund (if within 14-day cooling-off period) | ☐ |
Summary and how yafee helps you navigate subscription cancellation
Cancelling Deepart in Canada is legally straightforward if you follow the correct platform-specific steps and understand your refund rights under the Consumer Protection Act. Your cancellation must occur through the exact platform where you subscribed: the Deepart website for web subscriptions, the Apple App Store for iOS, or the Google Play Store for Android. You have the right to cancel within 14 days of purchase and receive a full refund, and you may dispute any charge with your bank if Deepart refuses to honour this legal protection.
Furthermore, provincial consumer protection authorities in Ontario, British Columbia, Alberta, and other provinces enforce your rights and investigate complaints if Deepart fails to process your cancellation or refund. Yafee has helped thousands of Canadian consumers cancel subscriptions successfully by providing clear, legally grounded guidance and step-by-step procedures tailored to each platform.
If you encounter resistance from Deepart or have questions about your rights, Yafee remains your trusted resource for contract law guidance and consumer protection advice. Visit yafee.com for additional cancellation guides covering other SaaS services, template complaint letters to send to Deepart, and contact information for your provincial consumer authority. Your subscription should serve your needs; when it no longer does, you have the legal right to cancel with confidence.