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Cancel Young Living: Step-by-Step Guide
How to cancel your Young Living membership in new zealand: your complete legal guide
Why you might want to cancel your Young Living membership
Young Living is a multi-level marketing company that sells essential oils, diffusers, wellness supplements, and home-care products through a membership-based model in New Zealand. Members purchase starter bundles and individual products at wholesale prices, and many are recruited into a sales structure where earning comes from both personal purchases and commissions from recruits.
If you have joined as a member or purchased a starter bundle, you may have discovered that the wholesale pricing advantage does not justify the ongoing costs, the product quality does not meet expectations, or you simply want to exit the business opportunity. Whatever your reason, Yafee is here to help you understand the cancellation process and protect your consumer rights under New Zealand law.
The membership model in new zealand
Young Living membership in New Zealand typically involves a one-time starter bundle purchase ranging from NZ$311 to NZ$510, followed by optional ongoing purchases. Members receive member-only discounts and can access promotional offers, but these benefits disappear once you cancel.
The key difference from a standard retail purchase is that membership creates an ongoing relationship with automatic renewal terms and access to a back-office system. Understanding what you signed up for makes cancellation far simpler.
Common reasons to cancel immediately
You may want to cancel if you have not used your starter bundle within 30 days, if monthly shipments are charging your card without clear authorisation, if you were misled about earning potential, if products have not arrived, or if items arrived faulty or incomplete. Yafee recommends cancelling immediately if you believe you were enrolled without proper informed consent or discovered undisclosed automatic renewal clauses.
Young Living pricing and membership bundles in new zealand
Understanding what you paid helps you assess whether you are entitled to a refund and what to reference during cancellation.
| Membership plan | Price (NZD) | Payment type | What is included |
|---|---|---|---|
| Starter Bundle: ARIA | NZ$510.30 | One-time purchase | Complete bundle with diffuser, essential oils, and wellness products |
| Starter Bundle: LUCIA | NZ$327.90 | One-time purchase | Mid-range introduction bundle |
| Starter Bundle: MACARON | NZ$311.90 | One-time purchase | Entry-level starter option |
| Single oils and products | NZ$25 to NZ$95 each | As purchased | Individual products at member pricing |
| Monthly auto-shipments | Variable | Recurring charge | Automatic monthly product orders unless cancelled |
Gather your order confirmation and invoice before you cancel. You will need the order number and purchase date if you claim a refund under the Consumer Guarantees Act 1993.
Your consumer rights under new zealand law
New Zealand consumer law gives you powerful protections when you cancel, even if Young Living's terms claim otherwise.
The consumer guarantees act 1993 and your rights
The Consumer Guarantees Act 1993 (CGA) guarantees that goods you purchase are fit for purpose, of merchantable quality, and as described by the seller. If your Young Living starter bundle or products fail to meet these standards, you have the right to a refund, replacement, or repair within a reasonable time.
Importantly, the CGA applies regardless of what Young Living's refund policy states. If you purchased a bundle marketed as a "full introduction" but received incomplete items, if products arrived faulty or defective, or if you were misrepresented about the business opportunity and earning potential, you have legal grounds to cancel and claim a refund.
Furthermore, the Fair Trading Act 2020 prohibits misleading or deceptive conduct. If Young Living representatives made false claims about income potential, product benefits, or automatic renewal terms, you may have additional protection under this legislation.
Your legal position on cancellation and refunds
Under New Zealand consumer law, you have the right to cancel a purchase if the goods are not as described or are of unmerchantable quality. You can also cancel if you were not given clear information about automatic charges or membership terms. Young Living cannot override these protections with their own refund policy. If the company refuses your cancellation or refund request, you can escalate to the Commerce Commission, which enforces both the CGA and the Fair Trading Act 2020.
How to cancel your Young Living membership
Follow these steps in order to cancel your membership and protect your legal position.
Step 1: gather your account information
- Log into your Young Living back-office account on the official website
- Locate your membership number and account email address
- Take screenshots of your account dashboard, order history, and any automatic shipment schedules
- Note the date you joined and the total amount you have spent
- If you are claiming a refund due to fault or misrepresentation, gather all marketing materials, emails, or messages that support your claim
Step 2: contact Young Living by phone or online portal
- Phone Young Living's customer service line (you will find this on their official website or your account)
- Request cancellation of your membership in writing by email to ensure you have proof of your request
- Include your membership number, account email, and the reason for cancellation
- State clearly: "I wish to cancel my Young Living membership effective immediately. Please confirm cancellation in writing."
- Ask the company to acknowledge cancellation within 5 working days
- Keep a copy of this email for your records
Step 3: cancel automatic shipments through your account
- Log back into your Young Living back-office
- Navigate to "My Orders" or "Subscriptions" (naming varies by platform)
- Identify any automatic or recurring shipments scheduled
- Select "Cancel" or "Pause" for each active shipment
- Confirm the cancellation on screen and take a screenshot
- Send an additional email to Young Living stating: "I have cancelled all automatic shipments from my account. Please confirm no further charges will be made."
Step 4: request written confirmation of cancellation
- Within 7 working days of your cancellation request, Young Living must send you written confirmation that your membership has been cancelled
- This confirmation should include the date of cancellation and confirmation that no further charges will be made
- If you do not receive this within 7 days, send a follow-up email: "Please provide written confirmation that my membership was cancelled on [date]. Under the Consumer Guarantees Act 1993, I require this confirmation within 2 working days."
- Keep all confirmation emails
Step 5: verify no charges continue after cancellation
- Check your bank or credit card statement 10 days after cancellation
- Ensure no charges from Young Living appear
- If a charge appears after cancellation, contact your bank immediately to dispute it as an unauthorised charge
- Also email Young Living with the charge details and demand a refund within 10 working days
How to claim a refund under the consumer guarantees act
If products were faulty, incomplete, or misrepresented, you have a right to a refund under New Zealand consumer law.
Grounds for refund
You can claim a refund if your starter bundle or products are unfit for purpose, of unmerchantable quality, or not as described. This includes items that arrived damaged, incomplete bundles that did not match the advertised contents, or products that do not work as intended within a reasonable time of purchase.
You also have grounds for refund if you were misled about automatic renewal terms, recurring charges, or the business opportunity structure.
How to request a refund in writing
- Send an email to Young Living's customer service with the subject line: "Request for refund under the Consumer Guarantees Act 1993"
- Include your order number, purchase date, and membership number
- State the specific reason for your refund claim (e.g., "Products arrived faulty", "Bundle incomplete", "Misled about automatic charges")
- Attach screenshots of the faulty items, incomplete packing, or marketing materials that misrepresented the product or opportunity
- Write: "I am requesting a full refund of NZ$ [amount] under the Consumer Guarantees Act 1993 within 10 working days. If you do not respond, I will escalate this complaint to the Commerce Commission."
- Send this email with read receipt enabled
If Young Living refuses your refund
If Young Living denies your refund request or does not respond within 15 working days, you can escalate to the Commerce Commission, which enforces consumer protection laws in New Zealand. Yafee recommends documenting every interaction, as the Commerce Commission will review your evidence.
You can lodge a complaint with the Commerce Commission at www.comcom.govt.nz. Provide copies of your purchase confirmation, the faulty or incomplete items, your cancellation emails, and Young Living's refusal or non-response. The Commerce Commission can order the company to issue a refund and may pursue additional enforcement action.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the right process, but one misstep can delay your cancellation or weaken a refund claim.
Mistake 1: cancelling through the back-office without written confirmation
If you cancel only through the online portal without sending a formal email, you have no proof of when you cancelled or what you requested. Young Living's back-office system may not send you an automatic confirmation email. Always send a separate cancellation email to customer service and request written acknowledgement. Yafee advises keeping all cancellation emails in a folder for easy reference.
Mistake 2: not stopping automatic shipments separately
Cancelling your membership does not always stop auto-ship orders. You must disable auto-shipments in your account separately. Check your account 3 days after cancellation to confirm no shipments are scheduled. If you see a pending shipment, contact customer service immediately by phone and email.
Mistake 3: accepting a partial refund without reservation
If Young Living offers a partial refund or store credit, do not accept it unless you fully agree it covers your loss. Store credit is not the same as a cash refund. If you believe you are entitled to a full refund under the CGA, write back: "I do not accept store credit as settlement. I request a full refund of NZ$ [amount] to my original payment method within 10 working days." This preserves your legal position.
Mistake 4: waiting too long to claim a refund
The Consumer Guarantees Act does not specify a strict deadline, but you must claim a refund within a "reasonable time" of discovering the problem. For faulty or incomplete products, notify Young Living within 30 days of purchase. For misrepresentation about automatic renewal or earning potential, claim a refund as soon as you discover the false claim. Yafee recommends acting within 60 days of purchase to strengthen your position with the Commerce Commission.
Mistake 5: cancelling via social media or third-party platforms
Do not cancel through Facebook messages, Instagram, or customer service chat platforms alone. These conversations may not be treated as formal cancellation requests and leave no clear audit trail. Always use official email or the verified back-office system. If you cancel by phone, follow up with a confirming email the same day.
What happens after your cancellation is confirmed
Once Young Living confirms your cancellation, your access and obligations change immediately.
Access to your account and products
Your back-office account will be deactivated or converted to a customer (non-member) status within 5 working days of cancellation. You will lose access to member-only discounts and promotional pricing. Any products you ordered but not yet received may still be delivered, depending on Young Living's fulfillment schedule. If you do not want these products, contact customer service to cancel the order and request a refund.
Refunds and credit timelines
If Young Living approves a refund, the money will be returned to your original payment method (credit card or bank account) within 10 to 15 working days. If you paid by credit card, the refund may appear as a credit on your next statement. Monitor your bank account and contact your bank if the refund does not arrive within 20 working days. Yafee recommends taking screenshots of the refund confirmation email as proof of approval.
Unwanted products and returns
If you receive products after cancellation that you did not order, you have the right to return them at Young Living's expense. Contact the company immediately and state: "I received unwanted products after my membership cancellation. Please provide a prepaid return label." You do not have to pay return shipping for products sent in error.
Comparison of cancellation methods
Different cancellation routes offer different levels of legal protection and proof.
| Cancellation method | Speed | Proof of cancellation | Best for |
|---|---|---|---|
| Email to customer service | 5 to 7 days | Email receipt and company reply | Standard cancellations; strongest legal protection |
| Phone call | Immediate verbal confirmation | Phone recording (if permitted) or written follow-up | Urgent cancellations; must follow up with email |
| Back-office portal cancellation | Immediate | Screenshot only (limited) | Quick action; must confirm by email to customer service |
| Postal letter (registered mail) | 10 to 14 days | Postage receipt and signature proof | Formal escalation if email is ignored |
| Commerce Commission complaint | 20 to 30 days | Commission reference number and evidence file | Company refuses cancellation or refund; formal enforcement needed |
Cancellation address and postal submission
If Young Living does not respond to your email cancellation request within 10 working days, or if the company refuses your cancellation request, you can submit a formal cancellation notice by registered mail.
Official cancellation address for new zealand and australasia
Young Living's official mailing address for the Australasia region (including New Zealand) is listed as their Australian office. However, Young Living also maintains a returns address in Hamilton, New Zealand. While this address is specified for product returns rather than membership cancellation, it may be accepted as a valid service address. Send your cancellation letter by registered post to:
Young Living (Australasia)
Hamilton, New Zealand
Alternatively, confirm the current cancellation address by phoning Young Living's customer service or checking your membership agreement, which may list a specific service address for cancellation notices.
How to submit cancellation by postal mail
- Type or print a formal cancellation letter stating your full name, membership number, and account email
- Include the date of the letter and the date you request cancellation to take effect
- State: "I hereby cancel my Young Living membership effective [date]. I request written confirmation of this cancellation within 10 working days. Under the Consumer Guarantees Act 1993, I retain all rights to pursue a refund if products are faulty or misrepresented."
- Include copies (not originals) of your purchase confirmation and any faulty item photos
- Address the letter to Young Living's customer service or cancellation team at the Hamilton address (or confirmed address)
- Send by registered post (NZ Post) and request a proof of delivery receipt
- Keep the receipt and a copy of the letter for your records
- If you do not receive written confirmation within 15 working days, contact the Commerce Commission with your postal receipt as proof of timely notification
Escalation to the commerce commission
If Young Living refuses to cancel your membership or denies a refund you believe you are entitled to, you can lodge a formal complaint with the Commerce Commission, which enforces consumer protection law in New Zealand.
When to escalate
Escalate to the Commerce Commission if Young Living does not respond to your cancellation request within 15 working days, if the company refuses to cancel without legal justification, if they deny a refund for faulty or misrepresented products, or if charges continue after you cancelled.
How to lodge a complaint
- Visit www.comcom.govt.nz and select "Make a complaint"
- Provide your full name, contact details, and membership number
- Describe the issue clearly: "I requested cancellation of my Young Living membership on [date]. The company has [refused/failed to respond/continued charging me]. I am entitled to cancel under the Consumer Guarantees Act 1993."
- Attach all supporting evidence: cancellation emails, purchase confirmations, screenshots of faulty items, Young Living's refusal email, and bank statements showing continued charges
- State the amount you paid and the refund you are claiming
- The Commerce Commission will assign your complaint a reference number and notify Young Living
- The company will have 20 to 30 days to respond
- The Commission will review both sides and may order Young Living to issue a refund or take enforcement action
Checklist before you cancel
Use this checklist to ensure you are ready to cancel and protect your legal position.
| Task | Completed | Evidence to save |
|---|---|---|
| Gather membership number and account email | Yes / No | Screenshot of account dashboard |
| Take screenshots of order history and auto-shipments | Yes / No | Saved images in a folder |
| Collect all purchase confirmations and invoices | Yes / No | PDFs or email copies |
| Draft cancellation email to customer service | Yes / No | Send with read receipt |
| Cancel auto-shipments in your account | Yes / No | Screenshot of cancellation confirmation |
| Monitor your bank account 10 days post-cancellation | Yes / No | Bank statement screenshot if charges continue |
Final summary and next steps with yafee
Cancelling your Young Living membership is a straightforward process if you follow the legal steps outlined above. You have the right to cancel under the Consumer Guarantees Act 1993, and you can claim a refund if products are faulty, incomplete, or misrepresented. Gather your evidence, send a formal cancellation email, disable auto-shipments, and request written confirmation. Monitor your account to ensure no further charges occur.
If Young Living refuses your request or continues charging you after cancellation, escalate to the Commerce Commission with your evidence. The Commerce Commission enforces consumer protection law in New Zealand and has authority to order refunds and penalties.
Yafee has helped thousands of consumers cancel unwanted memberships and recover refunds by following these exact steps. Document every interaction, keep all emails, and do not accept partial refunds or store credit if you believe you are entitled to a full refund under the law. Yafee's guides ensure you understand your rights and can confidently navigate the cancellation process. Start your cancellation today, and reference this guide every step of the way to protect your legal position and recover your money.