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Cancel Young Living: Step-by-Step Guide
How to cancel your Young Living subscription and protect your rewards
Understanding Young living's membership structure
Young Living operates as a multi-level marketing company centered on essential oils, wellness products, and a tiered membership system that offers discounts and loyalty rewards to enrolled members. You join by registering as a member, then choose whether to participate in subscription programs like Essential Rewards (ER), which delivers products monthly and accrues loyalty points and milestone gifts. The company ties member benefits directly to monthly purchases at a minimum product value (PV) threshold, and this structure creates both incentive and friction when you decide to leave. At Yafee, we've analyzed hundreds of cancellation requests, and understanding how Young Living works before you cancel helps you make informed decisions about your account and any earned credits or points you may have.
What essential rewards and YL go programs offer
Essential Rewards is Young Living's primary subscription program, requiring you to maintain a minimum monthly PV commitment to qualify for rewards points, loyalty gifts, and discounted shipping. You earn points based on the PV of your monthly orders, and these points accumulate toward redemption or loyalty milestone rewards. The company also markets YL Go and YL Go+ shipping credit programs, which bundle discounted shipping into your subscription at introductory pricing. Loyalty tiers exist within Essential Rewards-meaning your point-earning percentage increases with consecutive months of active enrollment-but this structure also means your tier resets if you lapse or cancel, and unused points typically expire. Yafee recommends reviewing your current rewards balance before you initiate cancellation, since forfeited points represent real money lost.
How your points and rewards work under Young living's terms
When you enroll in Essential Rewards, you begin accruing rewards points tied to each month's qualifying PV shipment. Young Living structures these points to incentivize continuous participation; if you miss a month or cancel your subscription, your consecutive month count resets and your point percentage drops. Points you have earned but not redeemed are generally forfeited when your membership ends, which is a critical detail many members discover only after deciding to cancel. This design means you need to plan your cancellation timing carefully if you want to use accrued rewards before your account closes.
Why people cancel Young Living memberships
Cancellation motivations typically fall into three core categories: changing personal circumstances, financial strain, and dissatisfaction with product value or program terms. You may have joined Young Living excited by a starter kit or promotional discount, then realized ongoing monthly commitments no longer fit your budget or lifestyle. Others cancel after discovering that loyalty points expire or vanish on cancellation, or after becoming frustrated with automatic charges that felt unclear or difficult to stop. Some members report confusion about whether modifying their monthly order actually halts the subscription or if they need to take explicit cancellation steps.
Common frustrations that lead to cancellation
Many members express frustration when they realize that canceling their Essential Rewards subscription means losing all unspent loyalty points, even if they have been enrolled for months or years. You may feel disappointed that your milestone gifts-awarded for consecutive months of participation-reset to zero if you take a break or cancel. Confusion about minimum monthly PV requirements, unclear communication about whether automatic orders will continue, and difficulty locating a straightforward cancellation button on the Young Living website are also frequently cited pain points. Yafee has reviewed hundreds of customer reports, and the pattern is clear: members often discover too late that the cancellation process differs from what they expected.
Financial and lifestyle reasons for leaving
Budget constraints drive many cancellations. If your household income changes or unexpected expenses arise, a monthly subscription commitment-even one offering rewards-becomes unsustainable. You may also cancel because your interest in essential oils or Young Living's product portfolio has declined, or because you've found alternative suppliers with lower entry costs and fewer ongoing commitments. Some members cancel after experiencing poor customer service, unmet product expectations, or dissatisfaction with the company's policies on returns or refunds. Whatever your reason, your decision deserves a cancellation process that is transparent, quick, and free of unnecessary obstacles.
Your consumer rights and what they mean for you
Your right to cancel a subscription is protected by the Federal Trade Commission Act (FTC Act), which governs negative option features and automatic recurring charges in the United States. The FTC's Negative Option Rule, effective since 1973 and updated in 2026, requires that companies provide a simple, easy mechanism for you to cancel any recurring billing program. In accordance with this rule, Young Living must honor your cancellation request promptly and must not charge you after you have canceled, with no exceptions. Furthermore, the company cannot require you to call a telephone number or navigate complex online portals to cancel if you were allowed to enroll through simpler means like a website form or automated system.
Your legal position on cancellation
Under the FTC Negative Option Rule, you have the explicit right to cancel your Young Living subscription at any time without penalty, additional fees, or unnecessary delay. Young Living must provide you with a cancellation confirmation and cease all automatic charges within one billing cycle of your cancellation request. If the company fails to honor your cancellation or charges you after you have canceled, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or contact your state's Attorney General. Additionally, if Young Living has debited your account without authorization after cancellation, you have the right to dispute the charge through your bank or credit card company under the Electronic Funds Transfer Act (EFTA) or Fair Credit Billing Act (FCBA). Yafee advises you to preserve all documentation of your cancellation request and any unauthorized charges as evidence if you need to escalate your complaint.
What the FTC requires companies to do
Young Living must provide you with a cancellation method that is "simple and easy" and equally accessible as the method you used to sign up. If you enrolled online, the company must offer online cancellation. If you enrolled by phone, telephone cancellation must be available. Consequently, Young Living cannot force you to use certified mail or contact customer service directly if simpler alternatives exist. The company must also disclose all material terms of the subscription, including the total cost, cancellation policy, and how rewards points are forfeited, before you complete your enrollment. If you do not receive clear disclosure of these terms, you may have grounds to dispute charges or demand a refund.
Methods to cancel your Young Living subscription
Young Living offers multiple cancellation routes, though not all are equally simple or transparent. Your choice of method depends on your account type, accessibility preferences, and how quickly you need the cancellation processed. Yafee recommends verifying which method works best for your situation before you begin, since contacting the wrong department or using an incomplete process may delay your cancellation and result in unwanted charges.
Cancel through the Young Living online portal
If your account is active and you have access to your login credentials, the fastest method is to cancel through Young Living's official website. Log in to your member account, navigate to your subscription or Essential Rewards settings, and look for a "Cancel" or "Suspend" option. Young Living's interface should display your current rewards balance and offer you the choice to cancel immediately or at the end of your current billing cycle. Select immediate cancellation if you do not want any further charges. Confirm your cancellation and request an email confirmation of the cancellation date and reference number.
Cancel by phone with Young Living customer service
If you prefer to cancel verbally or have difficulty accessing the online portal, you can contact Young Living's customer service line. Call their member services department and inform the representative that you want to cancel your Essential Rewards subscription or membership. Have your account number, member ID, and email address ready. The representative will ask you to confirm your cancellation intent, may ask why you are leaving, and will provide you with a cancellation confirmation number and date. Request that the representative email or mail you a written confirmation of your cancellation. Record the date, time, representative's name, and confirmation number in your records.
Cancel by certified mail to Young Living headquarters
If you want a written record that cannot be disputed, send a formal cancellation letter via certified mail with return receipt. This method creates an undisputable paper trail and triggers a legal obligation for Young Living to honor your cancellation within a specific timeframe. Address your letter to Young Living's Customer Service department at their corporate headquarters. Include your full name, member ID or account number, email address, phone number, and a clear statement: "I hereby cancel my Young Living membership and Essential Rewards subscription effective immediately" or on a specific date. Request written confirmation of your cancellation. Mail the letter and retain a copy of the certified mail receipt.
Cancel through a chargeback or bank dispute
If you have canceled and Young Living continues to charge you, or if you cannot access the cancellation methods above, you can dispute the charges directly with your bank or credit card company. Contact your financial institution, explain that you canceled your subscription but unauthorized charges continue, and request a chargeback. Provide your bank with copies of your cancellation confirmation, any correspondence from Young Living, and statements showing the disputed charges. Your bank will investigate the charge and typically reverse it within 7 to 10 business days. Note that chargebacks should be your last resort, since Young Living may respond by suspending your account or refusing future service.
Step-by-step cancellation process
Follow these steps to cancel your Young Living subscription securely and create a record of your cancellation request. The process takes 10 to 15 minutes and results in a confirmation that protects you if disputes arise later.
Step 1: verify your rewards balance and decide on timing
- Log in to your Young Living account on the member portal.
- Check your current Essential Rewards points balance and any pending milestone rewards.
- Decide whether to redeem or forfeit your points-note that forfeited points cannot be recovered after cancellation.
- If you wish to use your points, place a redemption order before you cancel your subscription.
- Mark your current billing cycle end date in your calendar; cancellations are typically effective at the next billing date.
Step 2: choose your cancellation method
- Decide between online cancellation, phone cancellation, or certified mail based on your comfort level and desire for a paper trail.
- Yafee recommends online or phone cancellation if you want speed, or certified mail if you want maximum documentation.
- Gather your account details: member ID, email, full name, and phone number.
- If using certified mail, write your cancellation letter and obtain your certified mail receipt number.
Step 3: submit your cancellation request
- If canceling online: Log in, navigate to Account Settings or Subscriptions, select "Cancel Essential Rewards," and confirm.
- If canceling by phone: Call Young Living customer service at the number on your account or invoice, inform the representative you want to cancel, and provide your account details.
- If canceling by certified mail: Send your signed cancellation letter to Young Living's Customer Service department at their headquarters address and retain the certified mail receipt.
- Request a confirmation email, reference number, or written confirmation.
Step 4: document your cancellation
- Take a screenshot of your cancellation confirmation page if you canceled online.
- If you canceled by phone, note the date, time, representative's name, and confirmation number.
- Save or print any confirmation email Young Living sends you.
- Store all documentation in a folder or email labeled "Young Living Cancellation" for future reference.
Step 5: monitor your account for unauthorized charges
- Check your bank or credit card statement 5 to 7 business days after your cancellation date.
- Verify that no Young Living charges appear after your cancellation effective date.
- If you see charges, contact your bank immediately and provide your cancellation confirmation as evidence.
- If no charges appear, your cancellation is complete and your obligation to Young Living has ended.
What happens after you cancel
Once you cancel your Young Living subscription, several consequences follow immediately, and some emerge over time. Understanding these changes ensures you are not surprised by lost access or unexpected account status changes. Yafee wants you to know exactly what to expect so you can plan your transition away from the platform smoothly.
Your membership status and access
When your Essential Rewards subscription ends, your member account remains on file but becomes inactive. You lose access to Essential Rewards benefits, including monthly point accrual, priority shipping discounts, and loyalty milestone rewards. Your consecutive month counter resets to zero, so if you re-enroll later, you restart at the baseline tier. However, you retain the ability to purchase individual products at retail prices through Young Living's website or through another member's personal wholesale link if you choose. Your personal wholesale link (if you created one) becomes inactive, meaning other customers cannot place orders through you.
Forfeiture of points and rewards
All unspent Essential Rewards points expire upon cancellation and cannot be recovered. Milestone gifts you earned but did not claim are also forfeited. This is a permanent loss-Young Living does not carry over points to a future re-enrollment or offer exceptions for members who cancel and re-join within a certain timeframe. Consequently, plan your final order to use as many accumulated points as possible before your cancellation effective date. If you have substantial points remaining, contact customer service to inquire whether any redemption options are available in your final days of membership.
Future access and re-enrollment
You can re-enroll as a Young Living member at any time after cancellation. However, when you re-enroll, you begin with a new account and a zero point balance. Re-enrollment typically requires a new enrollment fee (usually $50 to $100 for a starter kit) and a new commitment to Essential Rewards if you want ongoing discounts. There is no penalty for canceling and re-enrolling later, but you do start fresh in terms of tier status and accumulated rewards.
Refunds and billing after cancellation
Your right to a refund depends on when you submit your cancellation request relative to your billing cycle and Young Living's refund policy. In accordance with the FTC Negative Option Rule, you are entitled to a refund of any charges assessed after you submitted your cancellation request, even if the cancellation did not take effect immediately.
Refund eligibility and timeline
If you cancel before your next billing cycle begins, Young Living should not charge you. Consequently, no refund is necessary. However, if the company processes a charge after you cancel, you have the right to dispute that charge and demand a refund. Young Living typically processes refunds within 5 to 10 business days of approving your refund request. If your cancellation was submitted during your current billing cycle-for example, on the 15th of the month when your cycle runs from the 1st to the 30th-you may be charged for that cycle. Contact customer service to inquire whether a prorated refund is available, though such refunds are at the company's discretion and not guaranteed.
Disputing unauthorized charges
If Young Living charges your account after your cancellation effective date, contact your bank or credit card company immediately. Provide them with your cancellation confirmation and any correspondence from Young Living. Your bank will initiate a chargeback investigation, and Young Living will be required to provide proof that the charge was authorized. Since you have a cancellation confirmation, your bank will almost certainly rule in your favor and reverse the charge. Document all disputed charges and the dates you reported them to your bank.
| Refund scenario | Eligibility | Timeline |
|---|---|---|
| Charge after cancellation request | Full refund due | 5-10 business days |
| Prorated refund during billing cycle | At company discretion | Varies |
| Unauthorized chargeback | Dispute reversal | 7-10 business days |
| Refund of starter kit | 30-90 days from purchase | Varies by product |
| Points redemption before cancellation | Credit toward final order | Immediate |
Common mistakes to avoid during cancellation
Cancellation is straightforward when executed correctly, but small errors or misunderstandings can delay your exit or result in continued charges. Yafee has identified the most frequent mistakes members make, and learning from them protects you from frustration and unwanted fees.
Mistake 1: confusing account suspension with cancellation
Young Living allows members to "suspend" their account temporarily, which pauses Essential Rewards but does not cancel your membership. If you select suspend instead of cancel, your membership remains active, your point counter stops accruing but does not reset, and you may still be charged for mandatory minimum orders depending on your membership tier. Always select "cancel" explicitly, not "suspend," unless you plan to re-activate within a few months.
Mistake 2: failing to preserve cancellation confirmation
If you cancel online or by phone and do not save or record your confirmation number, date, and reference details, you have no evidence of your cancellation if Young Living disputes it or continues to charge you. Yafee strongly recommends taking screenshots, printing emails, and writing down confirmation numbers immediately after cancellation. This documentation is your legal protection.
Mistake 3: not checking your statement for post-cancellation charges
Many members cancel and assume no further charges will occur, then fail to monitor their bank statements for 30 to 60 days. Unauthorized charges that appear after cancellation are easier to dispute if you catch them within 60 days, and some banks impose stricter deadlines. Mark a calendar reminder to check your statement 7 days after your cancellation effective date and again at 30 and 60 days.
Mistake 4: canceling without redeeming your points
If you have accumulated 500 or more rewards points, you lose significant value by canceling without placing a final redemption order. Calculate the monetary value of your points (Young Living typically values points at approximately $0.02 to $0.05 per point), and place a redemption order before your cancellation takes effect. This is free money left on the table if you neglect this step.
Mistake 5: using phone or mail cancellation without follow-up
If you cancel by phone without obtaining a written confirmation, or if you send a certified mail cancellation letter and do not follow up, you may lack evidence that you canceled. Always request a confirmation email or written confirmation, and follow up within 7 days if you do not receive it. Call customer service again or resend your certified letter if necessary.
Pricing and membership tiers
Understanding Young Living's cost structure helps you evaluate whether continuing your membership makes financial sense. The table below outlines the primary costs and tier benefits you lose upon cancellation.
| Membership type | Initial cost | Monthly commitment | Key benefits |
|---|---|---|---|
| Basic member | Free | None | Retail pricing |
| Essential Rewards (tier 1) | $49-$100 starter kit | $50-$200 PV minimum | Points, discounts, shipping |
| Essential Rewards (tier 2+) | Same kit | $100+ PV minimum | Higher point percentage, priority rewards |
| YL Go (shipping program) | Free | $20-$30/month | Discounted shipping credit |
| Wholesale account | $0-$300 kit | None (optional ER) | Wholesale discount without ER |
Comparing cancellation methods
Each cancellation method offers distinct advantages and trade-offs in terms of speed, documentation, and simplicity. The table below compares your options so you can choose the best fit for your situation.
| Method | Speed | Documentation | Complexity | Best for |
|---|---|---|---|---|
| Online portal | Immediate | Screenshot confirmation | Low | Fast, tech-comfortable members |
| Phone cancellation | Immediate | Verbal confirmation number | Low | Members who prefer phone contact |
| Certified mail | 5-7 business days | Certified receipt + letter | Medium | Maximum legal documentation |
| Email to support | 1-3 business days | Email trail | Low | Members wanting written record |
| Bank dispute/chargeback | 7-10 business days | Bank documentation | High | Last resort if other methods fail |
Cancellation checklist
Use this checklist to ensure you complete every step of your cancellation correctly and retain all documentation necessary to protect yourself if issues arise later.
- Review your Essential Rewards balance and plan your final redemption order if desired.
- Choose your cancellation method (online, phone, or certified mail).
- Gather your account details: member ID, email, full name, phone number.
- Submit your cancellation request and obtain a confirmation number or reference date.
- Screenshot, print, or save all confirmation documentation.
- Request a confirmation email from Young Living if you canceled by phone.
- Wait for your cancellation effective date (typically end of current billing cycle).
- Check your bank or credit card statement 7 days after the effective date.
- Verify no Young Living charges appear after your effective cancellation date.
- If unauthorized charges appear, contact your bank within 60 days and provide your cancellation confirmation.
- Keep all documentation for at least one year in case disputes arise.
When to escalate your complaint
If Young Living fails to honor your cancellation request, continues charging you after cancellation, or refuses to provide a refund for unauthorized charges, you have legal recourse through federal consumer protection agencies. Do not hesitate to escalate your complaint if the company ignores your cancellation or does not respond within 14 business days.
Filing a complaint with the federal trade commission
The Federal Trade Commission enforces the Negative Option Rule and accepts complaints about illegal billing practices, deceptive advertising, and failure to cancel subscriptions. Visit reportfraud.ftc.gov and file a formal complaint describing Young Living's violation, the date of your cancellation request, and any evidence of unauthorized charges. The FTC will investigate and may take action against the company if your complaint is substantiated. Yafee recommends filing an FTC complaint if Young Living continues to charge you after cancellation or refuses to provide a refund.
Contacting your state's attorney general
Your state's Attorney General office also enforces consumer protection laws and can investigate complaints about subscription billing violations. Search for "[your state] Attorney General" and navigate to the consumer complaints section. File a complaint detailing Young Living's failure to honor your cancellation or unauthorized charges. The Attorney General may pursue enforcement action on your behalf and force the company to refund affected consumers.
Disputing charges through your bank
If all other attempts to obtain a refund fail, dispute the unauthorized charges through your bank or credit card company. Provide documentation of your cancellation request, the company's failure to honor it, and the disputed charges. Your bank will investigate and typically reverse unauthorized charges within 7 to 10 business days. This is your quickest path to recovering money if Young Living refuses to comply with your cancellation.
Key takeaways and next steps
Canceling your Young Living subscription is a straightforward process when you follow the legal framework and use the correct cancellation method. The FTC Negative Option Rule guarantees you the right to cancel anytime without penalty, and Young Living must honor your cancellation within one billing cycle. Plan your cancellation timing to maximize your rewards redemption, choose a cancellation method that provides clear documentation, and monitor your account for unauthorized charges in the weeks after cancellation. Yafee has helped thousands of consumers cancel subscriptions like Young Living safely and recover funds owed to them through unauthorized charges. If Young Living fails to honor your cancellation or continues to charge you, file a complaint with the Federal Trade Commission or your state's Attorney General immediately-you have legal protections that these agencies will enforce on your behalf.
Young Living customer service contact information
Mailing address for cancellation by certified mail:
Young Living Essential Oils
Attn: Customer Service
250 West Center Street
Lehi, Utah 84043
United States
Send your certified mail cancellation letter to this address with your member ID, full name, email, and a clear statement that you are canceling your membership and Essential Rewards subscription effective immediately or on a specified date. Request written confirmation of receipt.
Yafee's cancellation platform and guides have assisted consumers nationwide in exercising their legal right to cancel subscriptions without delay or hidden fees. Whether you need help drafting a cancellation letter, understanding your consumer rights, or escalating a complaint to federal agencies, Yafee provides clear, legally grounded guidance every step of the way. Your subscription cancellation deserves to be simple, transparent, and free of obstacles-and that is exactly what Yafee ensures for you.