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Frequently asked questions
Cancel Catch Club: The Right Way
How to cancel Catch Club and protect your new zealand consumer rights
What is Catch Club and why you might cancel
Catch Club is a free community membership linked to Catch, New Zealand's swimming platform. You access an online swim squad, training resources, local meetups and swim tips without paying a subscription fee. Most members join to connect with other swimmers and explore beginner-friendly content at no cost.
If you no longer engage with the community, prefer a different swimming platform, or simply want to reduce digital commitments, cancellation is straightforward. Yafee helps New Zealand consumers understand exactly what happens when they cancel, so you can make an informed decision without surprises.
When to consider cancelling Catch Club
You may want to cancel if the community does not match your needs, you prefer another platform, or you want to step back from digital memberships entirely. Since Catch Club is free, there is no financial penalty, but understanding the timing and process avoids confusion about your account status.
If you are considering cancellation because of a service issue or unmet expectation, document the problem first. New Zealand consumer law may protect you if the service fails to deliver what was promised, even for free memberships.
Premium paid plans and billing clarity
Catch Club itself is free, but Catch offers a premium tier called Catch Gold, which is listed in British pounds sterling (GBP) with no New Zealand dollar equivalent currently available. If you have accidentally signed up for a paid plan or are unsure whether you are on a free or paid membership, check your account settings before cancelling to clarify your billing status.
Your legal position and consumer rights
Your ability to cancel rests on New Zealand consumer protection law, principally the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws protect you regardless of whether you pay for a service.
Consumer guarantees act 1993 and membership cancellation
The Consumer Guarantees Act 1993 entitles you to cancel memberships if the service provider fails to deliver what was promised or if material information was withheld. Even though Catch Club is free, if Catch misrepresented the community features, access level or your rights at signup, you have grounds to dispute non-cancellation or demand remedies.
Furthermore, the Act grants you a right to cancel within a reasonable time if the service is not of acceptable quality or unfit for purpose. Yafee recommends keeping all signup emails and terms of service documents in case a dispute arises.
Fair trading act 1986 and misleading conduct
The Fair Trading Act 1986 prohibits misleading or deceptive conduct by service providers. If Catch Club or Catch failed to disclose that signing up would enrol you in a paid tier, or if cancellation terms were hidden or misrepresented, you can lodge a complaint with the Commerce Commission or seek legal advice.
In accordance with the Fair Trading Act, you have the right to clear, honest information about membership terms and cancellation procedures. If Catch fails to provide these, document the failure and escalate to the Commerce Commission.
Your legal position
You can cancel Catch Club at any time without financial penalty if it is a free membership. If you have been charged unexpectedly, or if Catch fails to cancel your account within a reasonable timeframe after your request, the Commerce Commission (the primary consumer enforcement body in New Zealand) will investigate your complaint. Keep all cancellation requests and confirmation emails as evidence.
How to cancel Catch Club via the web
Cancelling through the Catch Club website is the most direct method and gives you full control over timing and documentation.
Step 1: log in to your Catch Club account
Go to the Catch Club website and enter your email address and password. If you have forgotten your password, click the "Forgot Password" link on the login page and check your email for a reset link. Confirm that you are logged into the correct account before proceeding.
Step 2: navigate to your account settings
Once logged in, locate the account or profile menu, typically found in the top navigation bar or settings area. Click on "My Account" or "Account Settings" to access your profile, email, and membership details.
Step 3: find your membership or subscription settings
Within your account section, look for "Plan Details," "Membership Settings," or "Subscription" options. This section displays your current membership status, any active features, and cancellation options.
Step 4: select the cancel option
Click the "Cancel Membership" or "Cancel" button or link. Catch Club may ask you to confirm the cancellation or provide feedback on why you are leaving. This feedback helps them improve their service, but you are not obligated to provide detailed reasons.
Step 5: confirm your cancellation
Review any confirmation dialog and click "Confirm Cancellation" or similar. Your membership access remains active until the end of your current billing cycle (if applicable). After the cycle ends, your account automatically reverts to a free member status or access terminates entirely.
Step 6: save your cancellation confirmation
Save or screenshot the cancellation confirmation email or on-screen message for your records. Keep this confirmation in case you need to reference your cancellation date later, dispute a charge, or escalate a complaint to the Commerce Commission.
How to cancel Catch Club via iOS
If you subscribed to a paid Catch Club plan through the Apple App Store, you must cancel through your Apple ID settings, not through the Catch Club app itself.
Step 1: open the app store on your apple device
On your iPhone, iPad or Mac, open the App Store app. Do not open the Catch Club app; the cancellation must happen in the App Store settings to take effect.
Step 2: access your profile and subscriptions
Tap your profile icon in the top right corner of the App Store (usually your photo or a generic silhouette). Select "Subscriptions" from the dropdown menu to see all active subscriptions linked to your Apple ID.
Step 3: locate Catch Club in your subscriptions list
Scroll through your subscriptions and tap "Catch Club" or the relevant Catch membership option. Review the subscription details, including the renewal date and cost.
Step 4: cancel the subscription
Tap "Cancel Subscription" or "Delete" at the bottom of the subscription details screen. Apple may prompt you to confirm cancellation or offer a discount to keep the subscription; select "Confirm Cancellation" to proceed.
Step 5: verify cancellation on the app store
The subscription will show "Cancelled" status, and access will end on your next renewal date. Apple sends a confirmation email to your registered Apple ID email address. Save this email as proof of cancellation.
How to cancel Catch Club via android
If you subscribed to a paid Catch Club plan through the Google Play Store, you must cancel through your Google Play account settings.
Step 1: open google play store
On your Android device, open the Google Play Store app. Do not open the Catch Club app; cancellation must happen in the Play Store settings.
Step 2: access your account menu
Tap your profile icon in the top right corner of the Play Store and select "Subscriptions" from the menu. This displays all active subscriptions linked to your Google account.
Step 3: select Catch Club from your subscriptions
Tap "Catch Club" or the relevant Catch membership subscription. Review your current plan, next billing date and cost.
Step 4: cancel the subscription
Tap "Cancel Subscription" and confirm your choice when prompted. Google Play will process the cancellation and send a confirmation email to your registered Google account email.
Step 5: confirm cancellation via email
Check your email for a cancellation confirmation from Google Play. Save this email for your records, particularly if you need to dispute a charge or escalate a complaint.
Refunds and billing after cancellation
Because Catch Club is free, you will not receive a refund. However, if you were charged unexpectedly or your cancellation request was ignored, you have remedies under New Zealand law.
When you might receive a refund
If Catch charged you without consent, you can request a refund via your payment method (credit card, debit card or app store account). Contact Catch directly with your transaction receipt and explain the unauthorized charge. Document all correspondence with Catch in case you need to escalate.
If Catch refuses the refund, you can request a chargeback through your bank or card issuer, or lodge a complaint with the Commerce Commission. Yafee advises keeping all payment records, transaction emails and cancellation requests as evidence.
Timeline for refund processing
If you successfully request a chargeback through your bank, the refund typically processes within 5 to 10 business days. If you lodge a complaint with the Commerce Commission, resolution can take 4 to 12 weeks depending on complexity. Keep all documentation during this period.
Billing cycles and access after cancellation
If you cancel before your billing cycle renews, your access ends on the renewal date, and no further charges apply. If you cancel after a charge has posted, that billing cycle is non-refundable unless you dispute the charge within the timeframe your bank allows (typically 60 days).
Common mistakes to avoid when cancelling
Cancellation is usually straightforward, but a few common pitfalls can cause confusion or disputes later. Stay alert to these issues to protect yourself.
Mistake 1: deleting the app instead of cancelling your subscription
Simply deleting the Catch Club app from your device does not cancel your subscription. If you signed up via the App Store or Google Play and paid for a plan, the subscription remains active and will continue to charge you. You must cancel through your app store account settings, not just remove the app from your phone.
Mistake 2: cancelling only on the website if you subscribed via an app store
If you subscribed to a paid Catch Club plan through the App Store or Google Play Store, you must cancel in that same platform. Cancelling via the Catch Club website will not stop app store charges. Always cancel through the platform where you initiated the subscription.
Mistake 3: not keeping cancellation confirmation
Failing to save or screenshot your cancellation confirmation email can lead to disputes if Catch continues to charge you or refuses to acknowledge your cancellation request. Always retain proof of cancellation, especially if it includes a date and confirmation number.
Mistake 4: assuming feedback means cancellation is incomplete
When Catch asks for feedback during cancellation, providing it does not affect your cancellation status. You can decline to provide feedback, and your cancellation will proceed. Do not confuse a survey with a cancellation hold.
What happens after you cancel
Understanding what occurs post-cancellation helps you manage your account and avoid unexpected charges or confusion.
Your account status after cancellation
Once you cancel, your membership status changes to "Cancelled" or "Inactive" in your account. If Catch Club allows free membership without a tier upgrade, your account may revert to free member status after the paid cycle ends. If you cannot access features you previously could, contact Catch directly to clarify your new access level.
Data and account information
Cancelling your Catch Club membership does not delete your account or personal data. Your profile, workout history and settings remain stored unless you separately request account deletion. If you want your account permanently deleted, Yafee recommends submitting a separate data deletion request through Catch's privacy settings or by contacting their support team.
Reactivating your membership
If you cancel and later decide to rejoin, you can reactivate your membership by logging back into your account or signing up again. If you cancel a paid plan and wish to restart, you will need to set up a new billing subscription.
Ongoing charges after cancellation
If you continue to see charges after your cancellation date, contact Catch immediately and show them your cancellation confirmation email. If Catch fails to stop charging within 10 business days, escalate the complaint to the Commerce Commission or request a chargeback through your bank.
Pricing structure and billing options
Understanding Catch Club's pricing clarifies whether you are on a free or paid membership and helps you decide if cancellation is necessary.
| Membership tier | Cost (NZD) | Billing cycle | Cancellation impact |
|---|---|---|---|
| Catch Club (free) | Free | No charge | No financial penalty; cancel anytime |
| Catch Gold (premium) | Listed in GBP; no NZD equivalent | Monthly or annual | Cancel via app store or Catch account to stop charges |
| App Store subscription | Varies by plan | Monthly or annual | Must cancel via App Store settings, not Catch app |
| Google Play Store subscription | Varies by plan | Monthly or annual | Must cancel via Play Store settings, not Catch app |
Comparison of cancellation methods
Different cancellation routes suit different circumstances. Choose the method that matches how you signed up.
| Cancellation method | Best for | Steps | Confirmation time |
|---|---|---|---|
| Web account cancellation | Free Catch Club members; website signups | 3 to 4 clicks; immediate | Instant or within 1 hour |
| Apple App Store | Paid plans subscribed via App Store | 5 taps; requires Apple ID settings access | Instant; email confirmation within 2 hours |
| Google Play Store | Paid plans subscribed via Google Play | 4 to 5 taps; requires Google account access | Instant; email confirmation within 2 hours |
| Email support | Account locked out; cannot access settings | Send email; await response (3 to 5 days) | 3 to 7 business days |
| Postal address | Last resort; formal record required | Post letter; track response (7 to 14 days) | 7 to 14 business days |
How to escalate a complaint if Catch refuses to cancel
If Catch ignores your cancellation request or continues to charge you after cancellation, you have formal complaint channels under New Zealand consumer law.
Step 1: document everything
Keep all emails, screenshots, transaction records and cancellation confirmations. Record the date and time of each cancellation attempt and note whether Catch responded.
Step 2: contact Catch directly in writing
Send a formal email or letter to Catch explaining the issue. Include your account number, cancellation date, and any charges that occurred after cancellation. Request a written response within 10 business days.
Step 3: escalate to the commerce commission
If Catch does not respond or refuses to cancel, lodge a complaint with the Commerce Commission (New Zealand's primary consumer enforcement body). You can file a complaint at www.consumerprotection.org.nz or by contacting them directly. The Commerce Commission investigates breaches of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
Step 4: request a chargeback if charges continue
Contact your bank or card issuer and request a chargeback for unauthorized charges. Provide them with your cancellation confirmation and evidence that Catch continued to charge after cancellation. Most banks will reverse charges if you act within 60 days of the unwanted transaction.
Cancellation checklist
Use this checklist to ensure your cancellation is complete and documented.
| Task | Completed | Notes |
|---|---|---|
| Verify your membership type (free or paid) | [ ] | Check account settings before cancelling |
| Choose your cancellation method | [ ] | Web, App Store, Google Play, or postal |
| Log in or access your account | [ ] | Reset password if necessary |
| Navigate to cancellation option | [ ] | Settings, Membership, or Subscriptions menu |
| Confirm cancellation and save proof | [ ] | Screenshot or forward confirmation email |
| Monitor your account for 2 weeks post-cancellation | [ ] | Check for unexpected charges or access issues |
Contact details and mailing address
If you need to contact Catch Club or escalate a cancellation issue by post, use the details below.
Catch Club postal address for cancellation inquiries
Catch It NZ (warehouse address for Catch Club cancellation inquiries)
You can post a formal cancellation request to this address if you cannot access your online account or require a written record. Include your full name, email address associated with your account, and a clear statement requesting cancellation effective immediately. Request a written confirmation of cancellation in response. Allow 7 to 14 business days for postal processing.
Escalation to the commerce commission
If Catch fails to respond to your cancellation request or continues to charge you, lodge a formal complaint with the Commerce Commission. Visit www.consumerprotection.org.nz or call the Consumer Hotline for guidance on how to file a complaint.
Summary and next steps
Catch Club cancellation is straightforward for free members but requires attention to platform details if you subscribed via an app store. Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you if Catch fails to honour your cancellation or misrepresents terms.
Start by choosing your cancellation method (web, app store, or postal). Complete the cancellation, save your confirmation email, and monitor your account for the next two weeks to ensure no unexpected charges occur. If Catch continues to charge or refuses to cancel, the Commerce Commission stands ready to investigate your complaint.
Yafee has helped thousands of New Zealand consumers cancel memberships, resolve billing disputes and recover unauthorized charges through clear, step-by-step guidance grounded in consumer law. Whether your issue is straightforward or complex, Yafee's legal framework ensures you know your rights and can act with confidence. Visit Yafee today to learn more about consumer protection in New Zealand and to access additional resources on cancellation, refunds and consumer rights.