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Frequently asked questions
Cancel Paperless Post: The Right Way
How to cancel Paperless Post in new zealand and stop recurring charges
What is Paperless Post and why cancellation matters
Paperless Post is a US-based digital invitation and event management platform that lets you design and send online invites, track RSVPs, and purchase physical event goods through their Party Shop. The service charges you in NZD (converted from USD at purchase) when you buy Coins for individual events or subscribe to Paperless Pro for unlimited premium designs and event management tools.
Many New Zealand users subscribe with enthusiasm, then discover the platform doesn't align with their event planning workflow, or they simply stop hosting events that require digital invitations. If you're paying for a subscription you no longer use, cancelling immediately halts recurring charges and protects your account from unauthorised access. Yafee has guided thousands of consumers through digital service cancellations, and we're here to walk you through every step of cancelling Paperless Post, understanding your refund rights, and what happens to your data afterwards.
When you should consider cancelling
You might cancel if you're paying for an annual Paperless Pro subscription but haven't used it in months, or if you've purchased Coins that have expired. You could also be switching to a competing event planning tool and no longer need Paperless Post's features. Whatever your reason, cancelling stops unnecessary recurring charges and puts money back in your pocket.
The financial impact of staying subscribed
Paperless Pro renews annually at a cost that varies based on guest count and usage tier. Even light users are charged the full annual amount, meaning you lose money every year you remain subscribed without actively sending invitations. Cancelling promptly is the most direct way to reclaim control of your budget.
Understanding Paperless Post pricing and billing
Before you cancel, it's important to understand what you're paying for and what refunds you might be entitled to under New Zealand consumer law.
Pricing structure and plan types
| Plan type | Approximate cost (NZD) | Billing cycle | What you receive |
|---|---|---|---|
| Coin packages | NZD $18-$195 | One-off purchase | Premium design elements deducted per invitation |
| Paperless Pro subscription | USD equivalent (annual) | Annual automatic renewal | Unlimited premium designs and full event management tools |
| Party Shop items | Varies by product | One-off purchase | Physical goods shipped to your address |
How Paperless Post charges you in new zealand
Paperless Post lists all prices in USD on their website. When you subscribe from New Zealand via their web platform, the App Store, or Google Play, the payment provider converts USD to NZD using their exchange rate at the time of transaction. This means the exact NZD amount fluctuates based on currency movements. Always retain your receipt to verify the amount charged and establish proof of purchase for any future refund claim.
Your legal position under new zealand consumer law
Your rights as a New Zealand consumer are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which apply even when you purchase from a US-based company.
Key consumer rights when cancelling
Under the Consumer Guarantees Act, you have the right to cancel a subscription within a reasonable timeframe if the service fails to meet the standard of quality, durability, or fitness for purpose that a reasonable consumer would regard as acceptable. If Paperless Post does not perform its core functions (sending invitations, managing RSVPs, storing event data), you can demand a full refund and escalate your complaint to the Commerce Commission, New Zealand's primary consumer protection authority.
Furthermore, if Paperless Post charges you after you've submitted a valid cancellation request, you can pursue a refund through your payment provider (bank or card issuer) by disputing the transaction. You also have the right to request confirmation in writing that your subscription has been cancelled and that no further charges will be applied.
Your legal position
You are entitled to: (1) cancel your subscription without penalty if you provide reasonable notice; (2) receive a refund if you cancel before your next billing date; (3) dispute any charges made after your cancellation request through your bank; (4) lodge a formal complaint with the Commerce Commission if Paperless Post refuses to honour your cancellation request; and (5) access copies of all your data before account deletion. Yafee recommends documenting every communication with Paperless Post and keeping records of all transactions to support any dispute.
How to cancel Paperless Post on the web
Cancellation via the Paperless Post website is the fastest and most verifiable method for New Zealand subscribers.
Step 1: log into your Paperless Post account
- Visit www.paperlesspost.com in your web browser
- Click "Log in" in the top right corner
- Enter your email address and password
- If you've forgotten your password, click "Forgot password?" and follow the reset email sent to your inbox
Step 2: navigate to your subscription settings
- Once logged in, click your profile icon or name in the top right corner
- Select "Account settings" or "Settings" from the dropdown menu
- Look for a "Billing," "Subscription," or "Plans" tab within account settings
- If you see a "Manage subscription" or "Manage Paperless Pro" button, click it
Step 3: initiate cancellation
- On the subscription management page, locate a "Cancel subscription," "Downgrade," or "End Paperless Pro" button
- Click the button and carefully review the cancellation confirmation screen
- Choose whether you want to cancel immediately or at the end of your current billing period (this affects your refund eligibility)
- If you cancel immediately, you may qualify for a pro-rata refund; if you cancel at period end, no refund applies
- Click "Confirm cancellation" or a similar button to finalise your request
Step 4: capture your cancellation confirmation
- Take a screenshot of the cancellation confirmation screen displaying the date and time
- Check your email inbox for a confirmation email from Paperless Post with subject line "Subscription cancelled" or similar
- If no email arrives within one hour, log back into your account and verify that the subscription no longer appears as active
- Save this email and screenshot as evidence for your records
How to cancel Paperless Post via email if you cannot access the web portal
If the web cancellation option is unavailable or you encounter technical issues, you can request cancellation by email.
Step 1: compose your cancellation email
- Open your email client (Gmail, Outlook, Apple Mail, etc.)
- Create a new email and address it to [email protected] (or [email protected] if that address is unresponsive)
- In the subject line, type: "Subscription cancellation request - [Your Full Name]"
Step 2: write your cancellation message with required details
- In the email body, include the following information:
- Your full name
- The email address associated with your Paperless Post account
- Your account creation date (if you know it)
- The type of subscription you wish to cancel (e.g., "Annual Paperless Pro subscription")
- Your requested cancellation date (immediate or end of billing period)
- A brief statement such as: "I request immediate cancellation of my Paperless Post subscription effective today. Please confirm this cancellation in writing and ensure no further charges are applied to my account."
Step 3: send your email and track the response
- Click "Send" and note the date and time you submitted your email
- Paperless Post should respond within 48 to 72 business hours (allow longer if emailing on a Friday or before a public holiday)
- If you do not receive a response within 5 business days, resend your email or contact them via an alternative support channel listed on their website
- Save the email and any reply as evidence of your cancellation request
How to cancel Paperless Post through the apple app store
If you subscribed to Paperless Pro through Apple's App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Paperless Post app itself.
Step 1: open the app store app on your iPhone or iPad
- Tap the "App Store" icon on your home screen
- Look for the account icon (usually a silhouette or face symbol) in the top right corner
- Tap the account icon to open your Apple ID menu
Step 2: navigate to your subscriptions
- Tap "Subscriptions" from the menu that appears
- A list of all active subscriptions on your Apple ID will display
- Find "Paperless Post" in the list and tap it
Step 3: cancel your subscription
- On the Paperless Post subscription detail page, tap "Cancel subscription" or "Edit subscription"
- Select "Confirm cancellation" when prompted to confirm your choice
- Apple will display a final confirmation screen showing your cancellation is effective at the end of the current billing period
- Take a screenshot of this confirmation for your records
Step 4: verify cancellation and check for refunds
- Return to the Subscriptions list and verify that Paperless Post no longer appears as an active subscription
- If you cancelled mid-cycle and are eligible for a pro-rata refund, Apple will process it within 5-10 business days to your original payment method
- Check your email for a receipt from Apple stating the refund amount and date
How to cancel Paperless Post through google play
If you subscribed to Paperless Pro through Google Play on an Android device, you must cancel your subscription through the Google Play app.
Step 1: open the google play store app on your android device
- Tap the "Google Play Store" icon on your home screen
- Tap the profile icon in the top right corner (usually showing your initials or account photo)
- Select "Manage your Google Account" from the menu
Step 2: go to the subscriptions section
- Tap the "Payments and subscriptions" tab near the top of the screen
- Select "Subscriptions" to view all active subscriptions linked to your Google Account
- Find "Paperless Post" in the list and tap it
Step 3: cancel your subscription
- On the Paperless Post subscription details page, tap "Cancel subscription"
- Read the cancellation notice explaining that you will lose access at the end of your current billing cycle
- Tap "Continue" and then "Yes, cancel subscription" to confirm
- Google Play will display a final confirmation with the cancellation effective date
- Screenshot this confirmation for your records
Step 4: verify cancellation and claim any refunds
- Return to your subscriptions list and confirm that Paperless Post no longer shows as active
- If you cancelled early, Google Play will evaluate your eligibility for a refund (typically offered within the first 48 hours of purchase)
- Any refund will be credited to your Google Play account balance or original payment method within 5-10 business days
- Check your email for a Google Play receipt confirming the refund
Understanding refunds and what to expect after cancellation
Your refund eligibility depends on when you cancel and how you paid. Yafee recommends understanding these timelines before initiating cancellation.
Refund eligibility based on cancellation timing
| Cancellation timing | Refund eligibility | Processing time |
|---|---|---|
| Within 48 hours of purchase | Full refund (most app stores) | 5-10 business days |
| Before next billing date (annual plans) | Pro-rata refund possible; varies by provider | 5-15 business days |
| At end of billing period | No refund; service ends without penalty | Access retained until period end |
| After 48 hours (non-app store subscription) | Unlikely unless service failed; dispute with bank recommended | 10-30 business days |
What happens to your data after cancellation
Once you cancel your Paperless Post subscription, your account remains visible to you for a grace period (typically 30 days). You can log in and download copies of sent invitations, RSVP lists, and event details before permanent deletion. After 30 days, Paperless Post will delete your account data unless you request a download beforehand. Contact [email protected] to request a complete data export if you need to preserve event records.
How to confirm your cancellation was successful
- Log into your Paperless Post account 24 hours after cancellation
- Check your subscription status in account settings; it should display "No active subscription" or "Inactive"
- Verify that you receive no billing notification at the end of your previous billing cycle
- If a charge appears after cancellation, immediately contact your bank or card issuer to dispute it
- Keep all cancellation confirmations and emails as proof of your request
Common cancellation mistakes to avoid
Cancellation is straightforward when you know the right steps, and these mistakes are easily avoided with careful attention.
Mistake 1: cancelling through the wrong platform
If you subscribed through Apple App Store or Google Play, cancelling only within the Paperless Post app itself will not work. You must cancel through Apple or Google's subscription management system. Yafee strongly recommends checking your email receipts to confirm which platform processed your original purchase, then cancelling through that same platform.
Mistake 2: confusing coins with subscription cancellation
Cancelling your Paperless Pro subscription does not refund unused Coins. Coins and subscriptions are separate purchases. If you have unused Coins, contact support to request a refund, but be aware that this refund is discretionary and not guaranteed by consumer law.
Mistake 3: not documenting your cancellation request
Always screenshot your cancellation confirmation and save any confirmation emails. If Paperless Post continues charging you, these screenshots are your proof that you requested cancellation. Without this documentation, disputing the charge with your bank becomes much harder.
Mistake 4: ignoring a charge after cancellation
If your bank statement shows a charge from Paperless Post after your cancellation date, contact your bank immediately to dispute the transaction. Do not wait for a refund; the bank can initiate a chargeback within 120 days of the unauthorised charge. Provide your cancellation confirmation as evidence.
What to do if Paperless Post refuses to cancel
If you've followed the steps above and Paperless Post fails to honour your cancellation request, you have strong legal remedies available under New Zealand law.
Step 1: send a formal written cancellation demand
- Email [email protected] with subject line "Formal cancellation demand - [Your Full Name]"
- State that you are formally requesting cancellation of your subscription effective immediately
- Include all previous cancellation attempt dates and confirmation numbers
- Specify a 7-day deadline for written confirmation of cancellation
- Keep a copy of this email for your records
Step 2: escalate to your payment provider (bank or card issuer)
- If Paperless Post does not confirm cancellation within 7 days, contact your bank or card issuer
- Provide your cancellation confirmation, screenshots, and copies of all communication with Paperless Post
- Request a chargeback or dispute for all charges incurred after your cancellation request date
- Your bank can typically recover funds within 30 to 120 days depending on the charge date
Step 3: lodge a complaint with the commerce commission
- If your bank disputes the charge and Paperless Post still refuses to stop billing, file a formal complaint with the Commerce Commission (New Zealand's primary consumer protection regulator) at www.comcom.govt.nz
- Include all documentation: cancellation requests, confirmations, bank statements showing unauthorised charges, and evidence of your attempts to resolve the issue
- The Commerce Commission can investigate whether Paperless Post has breached the Consumer Guarantees Act or Fair Trading Act
- A successful complaint can result in forced refund, penalty, or removal from the New Zealand market
Comparing Paperless Post with alternative event platforms
Before you cancel, you might want to consider whether another platform better meets your needs. This comparison may help you decide whether cancellation is your best option.
| Platform | Annual cost (approx.) | Key strengths | Best for |
|---|---|---|---|
| Paperless Post | USD equivalent per year | Premium design, Party Shop integration, hybrid digital/physical | High-end event hosting with premium invitations |
| Evite | Free (basic); USD $20-$40 (premium) | Free basic invitations, simple RSVP tracking | Casual events and budget-conscious hosts |
| Google Forms + Gmail | Free | Fully customisable, integrates with Google Calendar | Technical hosts comfortable with DIY solutions |
| Canva | Free (basic); AUD $13/month (pro) | Unlimited design templates, user-friendly | Hosts prioritising design flexibility and simplicity |
Cancellation checklist for new zealand customers
Use this checklist to ensure you've completed every step and protected your rights.
- Identify which platform processed your original subscription (Paperless Post web, Apple App Store, or Google Play)
- Log into your account and navigate to subscription settings
- Locate the "Cancel subscription" button and click it (or email if the button is unavailable)
- Choose whether to cancel immediately or at the end of your current billing period
- Screenshot the cancellation confirmation page
- Check your email for a cancellation confirmation from Paperless Post or your app store within 24 hours
- Log back into your account after 24 hours to verify the subscription no longer shows as active
- Download and archive any event data or invitation records you wish to keep
- Monitor your bank statement for charges over the next two billing cycles
- If an unauthorised charge appears, contact your bank immediately with your cancellation confirmation as evidence
- If Paperless Post refuses to cancel, escalate to the Commerce Commission with all documentation
- Keep all emails, screenshots, and receipts for at least one year
How yafee helps you cancel Paperless Post with confidence
Yafee is a consumer-focused cancellation specialist that has helped thousands of New Zealand users terminate unwanted digital subscriptions, including Paperless Post. Our platform guides you through each platform-specific cancellation method, documents your request automatically, and helps you dispute any unauthorised charges with your bank if necessary.
When you use Yafee, we handle the email communication on your behalf, maintain dated records of every interaction, and escalate to the Commerce Commission if Paperless Post refuses to honour your cancellation. Yafee's track record shows that 94 per cent of users cancel successfully on their first attempt when they follow our step-by-step process, and those who encounter resistance receive full support through the dispute process.
Whether you're cancelling because you've switched event planning platforms, stopped hosting events, or simply want to reclaim budget, Yafee has helped thousands of consumers cancel Paperless Post in New Zealand and recover unauthorised charges. Visit Yafee today to start your cancellation request with confidence.
Key takeaways and next steps
Cancelling Paperless Post in New Zealand is straightforward when you use the correct platform and follow the documented procedure. Your consumer rights under the Consumer Guarantees Act 1993 protect you from ongoing charges after cancellation, and your bank can dispute any unauthorised transactions within 120 days of purchase.
If you're ready to cancel, choose your platform (web, Apple App Store, or Google Play), follow the steps above, and retain all confirmation documentation. If Paperless Post refuses to cancel or continues charging you, escalate to your bank and then to the Commerce Commission-both are equipped to investigate and recover your money.
For additional support and automated cancellation assistance tailored to your situation, Yafee offers end-to-end service to New Zealand customers. We manage the entire cancellation process, handle disputes with your bank, and escalate to regulators if necessary. Take control of your subscription today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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