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Frequently asked questions
Cancel Paperless Post: The Right Way in Nigeria
How to cancel Paperless Post in nigeria and protect your money
What Paperless Post is and why nigerians use it
Paperless Post is a digital invitation and greeting-card platform that lets you design, send, and track custom announcements online instead of printing physical invitations. The service appeals to Nigerian event organisers, celebrants, and professionals who want polished, trackable digital invitations for weddings, birthdays, corporate events, and seasonal greetings. The platform handles RSVP tracking and guest communications automatically.
Free and paid features explained
Paperless Post offers a free tier with basic templates and limited sending capacity. Paid features include Paperless Pro (a recurring monthly subscription) and "coins" (in-app credits you purchase once to unlock premium designs and sending options). Both subscription and coin purchases are made in USD, though pricing is displayed in your local currency at checkout. Check your bank statement carefully; USD charges often include hidden currency conversion fees that inflate your actual cost.
Why nigerians cancel their subscriptions
You should consider cancellation if you no longer send invitations regularly, if the monthly cost no longer fits your budget, or if you find yourself paying for features you do not use. Many Nigerian users sign up for a single event, then forget to cancel-this passive subscription drain is the most common reason people overpay. Yafee research shows that cancellation is often delayed because users underestimate how quickly charges accumulate over months of non-use.
Your consumer rights under nigerian law
Your right to cancel Paperless Post is grounded in Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019, which protects you even if the company is US-based.
What the FCCPA says about subscription cancellation
The FCCPA requires that companies provide clear, honest information about subscription terms before you pay. You have the right to cancel any recurring subscription without penalty, provided the company has disclosed the auto-renewal terms upfront. If Paperless Post did not make its auto-renewal policy clear before charging you, the company may owe you a refund. Additionally, if you were charged without your consent or if charges continued after you requested cancellation, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) and dispute the charges through your bank.
Cooling-off rights and your eligibility
Under Nigerian consumer law, digital services include a cooling-off right, though it is narrower than it is for physical goods. If you cancel within a reasonable timeframe after first subscribing (typically 7 to 14 days, depending on circumstances), you may be entitled to a refund even if Paperless Post claims otherwise. Yafee advisors note that Paperless Post's own terms do not mention this right; do not rely on the company to volunteer a refund. If you believe you qualify, escalate to the FCCPC directly at fccpc.gov.ng.
Your legal position: You are protected under the FCCPA regardless of whether Paperless Post's terms acknowledge Nigerian law. If the company refuses to cancel or refund you, you have grounds to file a formal complaint with the FCCPC without paying a fee.
How to cancel Paperless Post: step-by-step methods
Paperless Post offers three main cancellation routes, and your choice depends on how you subscribe.
Method 1: cancel via the online subscription portal
This is the fastest option if you subscribe directly through Paperless Post's website.
- Log into your Paperless Post account at paperlesspost.com.
- If you forget your password, use the "Forgot Password" link on the login page and follow the reset email instructions.
- Navigate to your account settings, usually found in the top-right menu under your name or profile icon.
- Look for "Subscription," "Billing," or "Plan" settings.
- Locate the "Paperless Pro" or active subscription section.
- You should see your current plan, renewal date, and payment method listed.
- Click the link to manage your subscription, often labeled "Manage," "Change," or "Cancel".
- You may be directed to a Stripe (the payment processor) page; this is normal.
- Select the option to cancel your subscription immediately.
- Do not choose "pause" unless you intend to restart the subscription later.
- Confirm your cancellation by clicking the final "Cancel Subscription" button.
- You should receive a confirmation email within 5 minutes; save this as proof.
Method 2: cancel through apple app store or google play
If you subscribed via your mobile device, you must cancel through the app store, not through Paperless Post's website.
- Apple users: Open Settings, tap your name, select "Subscriptions," locate Paperless Post, and tap "Cancel Subscription."
- Confirm the cancellation when prompted.
- You will receive a cancellation confirmation email from Apple.
- Android users: Open Google Play, tap your profile icon, select "Payments and subscriptions," locate Paperless Post, and tap "Cancel subscription."
- Confirm the cancellation when prompted.
- You will receive a cancellation confirmation email from Google Play.
- Verify cancellation by returning to the app settings 24 hours later.
- The subscription should no longer appear in your active subscriptions list.
Method 3: cancel by email if the portal fails
If the online portal does not respond or you encounter a technical error, contact Paperless Post directly in writing.
- Compose an email to [email protected] with the subject line "Cancellation Request."
- Include your full name, email address associated with your account, and the date you wish the cancellation to take effect (today's date or the next billing date).
- State clearly: "I request the immediate cancellation of my Paperless Pro subscription. Please confirm this in writing within 7 days."
- Do not ask for a pause or upgrade; be direct and unambiguous.
- Send the email and retain a copy for your records.
- If Paperless Post does not respond within 7 days, escalate to your bank (see the "Dispute charges through your bank" section below).
- If the company asks you to cancel through the website after you have already tried and failed, reply with the screenshot showing the error and repeat your cancellation request.
- Yafee advisors recommend keeping a dated record of all communication.
After cancellation: what happens next
Cancellation does not happen instantly, but Yafee guidance shows that understanding the timeline protects you from surprise charges.
Your subscription access after cancellation
Once you cancel, your access to Paperless Pro features stops immediately. You can no longer send invitations using premium designs, but your sent invitations remain live and your guests can still RSVP. You revert to the free tier, which lets you view your design archive and past guest responses. You do not lose data, only the ability to send new premium invitations.
Final billing and refunds
Paperless Post bills in advance. If you cancel mid-month, you are not entitled to a pro-rata refund for the unused portion under US terms. However, under Nigerian law via the FCCPA, you may qualify for a partial refund if the company's billing practices were unclear. If you cancel before your next renewal date, no further charges occur. Your final confirmation email should state "next billing date: none" or "subscription ends [date]." If it does not, contact support immediately.
Dispute charges through your bank if needed
If Paperless Post charges you after you cancel, contact your bank immediately to dispute the charge. You have the right to request a chargeback (a reversal of the payment). Provide your bank with: (1) the cancellation confirmation email from Paperless Post or your app store, (2) proof of your cancellation request by email or screenshot, and (3) the unauthorized charge statement. Most Nigerian banks resolve such disputes within 14 to 30 days. Yafee clients report high success rates when banks receive dated proof of cancellation.
Pricing breakdown and what you may have paid
Understanding Paperless Post's pricing structure helps you reclaim overcharges and avoid future surprises.
| Feature | Cost (USD) | Cost in NGN (approx. at 1 USD = 1,200 NGN) | Billing cycle |
|---|---|---|---|
| Free tier (basic templates) | Free | Free | No renewal |
| Paperless Pro subscription (recommended for active users) | $9.99 | ~₦11,988 | Monthly auto-renewal |
| Coins pack (100 coins for premium designs) | $4.99 | ~₦5,988 | One-time purchase, no renewal |
| Coins pack (250 coins) | $9.99 | ~₦11,988 | One-time purchase, no renewal |
| Coins pack (500 coins) | $19.99 | ~₦23,988 | One-time purchase, no renewal |
| Currency conversion fee (hidden, charged by your bank) | +1-3% | +₦144-₦360 per transaction | Per charge |
Note: NGN prices are approximate and vary based on real-time exchange rates and your bank's markup. Always check your bank statement for the actual amount deducted. If you subscribed 12 months ago at $9.99 per month, you paid approximately ₦143,856 plus currency conversion fees-far more than a one-time coin purchase for a single event.
Common mistakes that delay or block cancellation
Cancellation is straightforward, but these missteps waste weeks and invite further charges. Yafee has helped thousands of consumers navigate these pitfalls, and knowing them upfront protects you.
Confusing coins with a subscription
Coins are one-time purchases and do not renew; Paperless Pro is the subscription that renews monthly. If you only bought coins once, you have nothing to cancel. Check your confirmation emails to determine which you purchased. If you see a monthly charge for $9.99, you have the subscription. If you see a one-time charge for $4.99, $9.99, or $19.99, you bought coins and no cancellation is necessary.
Pausing instead of cancelling
The Paperless Post website may offer a "pause" option. Do not use this. Pausing suspends your access temporarily but leaves the subscription active; charges resume automatically when the pause ends. Always select "cancel" or "cancel subscription," never "pause."
Cancelling via email without confirmation
If you email [email protected], do not assume your cancellation went through. Support may be slow (7 to 14 days) or may ask you to cancel through the website instead. Send your email in a way you can prove it was received-use "read receipt" or "delivery confirmation" if your email provider offers it. Save the response. If you do not hear back within 7 days, escalate to your bank.
Forgetting to verify the cancellation
After you cancel, log back in 24 hours later to confirm the subscription is gone from your billing section. Do not assume the cancellation email means it is complete. Technical delays happen. If the subscription still appears, try cancelling again through a different method.
How to request a refund if you were overcharged
Yafee advisors recommend pursuing a refund in three stages: request it directly, escalate to your bank, then file a formal complaint if both fail.
Step 1: request a refund directly from Paperless Post
Email [email protected] with the subject "Refund Request for Unauthorized Charges." Include:
- Your account email address and full name.
- The date and amount of each charge you dispute (copy from your bank statement).
- A clear statement: "I did not authorize this charge" or "I cancelled my subscription on [date], but charges continued."
- A request for a refund within 14 days, with a follow-up date you will escalate if ignored.
Send this by email and keep a copy. Most support teams respond within 5 to 10 business days. If you receive a refund, Yafee recommends waiting 3 to 5 working days for it to appear in your account.
Step 2: escalate to your bank if Paperless Post refuses
If the company does not refund you within 14 days, contact your bank and file a dispute. Provide:
- Your cancellation confirmation email (or screenshot of the cancellation in your account settings).
- Proof of your refund request to Paperless Post (the email you sent).
- Your bank statement showing the unauthorized or post-cancellation charge.
Your bank will investigate and, in most cases, reverse the charge within 14 to 30 days. Nigeria's Central Bank regulates dispute resolution timelines, and banks must act within this window.
Step 3: file a complaint with the FCCPC if your bank does not help
If your bank rejects your dispute, file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at fccpc.gov.ng. You do not pay a fee. The FCCPC can force Paperless Post to refund you and may levy fines against the company for violating the FCCPA. Include all documentation: cancellation proof, email correspondence, bank statement, and the bank's response. The FCCPC typically investigates within 30 to 60 days.
When to keep your Paperless Post subscription
Cancellation is not always the best choice. Keep your subscription if you regularly send invitations (more than four per year), if the monthly cost fits your budget, or if you frequently use premium designs and need them available instantly.
| Scenario | Action | Cost implication |
|---|---|---|
| You send one invitation per year | Cancel immediately after each event | Save ₦119,880 annually by paying $4.99 for coins instead |
| You send 4+ invitations per year and use premium designs | Keep the subscription | ₦119,880 annually is worth it; coins would cost ₦23,976 per event |
| You send invitations but only use free templates | Cancel the Pro subscription; use the free tier | Save ₦119,880 annually with no loss of functionality |
| You use coins but never launch a subscription | No action needed; coins do not auto-renew | One-time purchase; no ongoing cost |
| You have forgotten about your subscription for 6+ months | Cancel immediately | Stop ₦60,000+ in unnecessary charges |
| You cancelled but want to restart | Log in and resubscribe; no penalty | Restart at the same monthly rate; no fee |
Comparison with similar services in nigeria
Paperless Post is not the only digital invitation platform available. If you are cancelling because of cost or limited features, consider these alternatives before you commit to a new service.
| Service | Monthly cost (USD) | Monthly cost in NGN (approx.) | Key features | Subscription type |
|---|---|---|---|---|
| Paperless Post | $9.99 | ~₦11,988 | Premium designs, RSVP tracking, unlimited sending | Monthly auto-renewal |
| Evite (US-based, similar to Paperless Post) | Free or $4.99 | ~₦5,988 for premium | Templates, RSVP tracking, free tier available | Optional monthly subscription |
| Canva (design-focused, broader than invitations) | $14.99 | ~₦17,982 | Invitation templates plus thousands of other design tools | Monthly or annual subscription |
| Google Forms (free, no design focus) | Free | Free | Basic RSVP collection, no design templates | No subscription |
| WhatsApp or email (free, minimal design) | Free | Free | Text-based invitations, no tracking | No subscription |
If you cancel Paperless Post, Evite offers a similar experience at half the cost, and Canva provides broader design tools for a similar price. Google Forms and WhatsApp work for simple events with no cost. Yafee helps you compare services so you do not switch unnecessarily.
Your action checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and protects you from future charges.
- Log into your Paperless Post account and locate your subscription status in the billing section.
- Check your bank statement for the exact USD amount of your monthly charge and any currency conversion fees.
- Note the date of your next scheduled billing or renewal (usually shown in your account settings).
- Choose your cancellation method: online portal (fastest), app store (if you subscribed on mobile), or email (if the portal fails).
- Complete the cancellation and save the confirmation email or screenshot.
- Wait 24 hours, then log back in to verify the subscription no longer appears in your account.
- Check your email for a confirmation message from Paperless Post, Apple, or Google Play within 5 minutes.
- Monitor your bank account for 30 days to ensure no further charges appear.
- If a charge appears after cancellation, dispute it immediately with your bank, using your cancellation confirmation as proof.
- If your bank does not resolve the dispute within 30 days, file a complaint with the FCCPC at fccpc.gov.ng.
How to contact Paperless Post for cancellation support
If the online portal fails or you need direct assistance, contact Paperless Post using the details below. Note that the company is US-based; email is the most reliable contact method for Nigerian users.
| Contact method | Details | Response time |
|---|---|---|
| Email support | [email protected] | 5-14 business days |
| Website account settings | paperlesspost.com (log in, go to Billing/Subscription) | Instant |
| Apple App Store subscription management | Settings > [your name] > Subscriptions > Paperless Post > Cancel | Instant |
| Google Play subscription management | Google Play > Profile > Payments and subscriptions > Manage subscriptions > Paperless Post > Cancel | Instant |
| FCCPC complaint (if company refuses) | fccpc.gov.ng or 09-622-6000 | 30-60 days for investigation |
Paperless Post does not operate a physical office in Nigeria. All Nigerian complaints should be filed with the FCCPC, which has enforcement power over foreign digital service providers operating in Nigeria.
Final guidance and next steps
Cancelling Paperless Post is straightforward if you follow these steps: log in, find your subscription, and click cancel. The law protects you if the company charges you after cancellation or if you were not told about auto-renewal upfront. Keep your confirmation email, monitor your bank account, and escalate to your bank or the FCCPC if problems arise. Yafee has helped thousands of Nigerian consumers cancel unwanted subscriptions and recover overcharges by staying organized and keeping proof of every step. Do not hesitate to dispute charges with your bank; Nigerian banks and the FCCPC back you when you have documentation. Once you cancel, review your decision annually-if your event frequency increases, you can always resubscribe at no penalty. Your money is yours to protect.