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Frequently asked questions
Cancel Passion: The Right Way to Protect Your Rights
How to cancel Passion and reclaim control of your digital spending
What is Passion and why cancellation matters
Passion is a digital subscription platform that operates in the creator economy space, offering tiered plans for users who want to build branded apps, manage communities, and deliver content at scale. Limited official New Zealand support infrastructure exists for this service, which means you may need to navigate cancellation through your payment platform rather than a dedicated help centre.
If you have subscribed to Passion and are now reconsidering that commitment, you are taking the right step by seeking clarity on the process. Many New Zealand consumers reassess their digital subscriptions regularly to align with changing needs or budget priorities. Yafee is here to guide you through every stage of cancellation and ensure you understand your consumer rights under New Zealand law.
Why automatic renewal means you must act
Passion, like most digital subscription services, operates on automatic renewal. This means that unless you cancel before your next billing date, your account will charge again and the cycle will continue indefinitely. Taking action now prevents unwanted future charges and restores your spending control. Understanding this structure is the first step to confident cancellation.
The new zealand consumer protection framework
Your right to cancel Passion is protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws require that digital services be provided with reasonable care and skill, and that any cancellation process must be fair, transparent, and free of unreasonable barriers. If Passion makes cancellation deliberately difficult or refuses to honour your request, you have grounds to escalate the matter to the Commerce Commission, New Zealand's primary consumer enforcement authority.
Pricing breakdown and what you are paying
Understanding Passion's pricing structure helps you evaluate whether to cancel outright or downgrade to a lower-cost plan.
Passion subscription plans (USD)
Passion publishes all pricing in US dollars. Your actual New Zealand dollar charge depends on your payment processor's exchange rate on the billing date. Most credit card providers apply a markup of 2 to 4 percent above the mid-market rate, so budgeting for that variance is wise.
| Plan name | Monthly (USD) | Annual (USD) | Best for |
|---|---|---|---|
| Launch | $119.00 | $99.00 | New creators; basic branding, entry-level features |
| Scale | $299.00 | $239.00 | Growing audiences; automation, drip content, white-label |
| Expand | $699.00 | $599.00 | Established creators; unlimited content, App Store integration |
| Plus | Custom quote | $10,000-20,000+ | Enterprise; done-for-you setup, dedicated success manager |
How billing appears on your statement
If you subscribed through the Apple App Store, charges appear under iTunes or Apple Media Services on your card statement in NZD. If you signed up via Google Play Store, the charge shows as Google Play under your Google account. If you subscribed directly on Passion's website with a credit card, your statement will show the merchant name and your bank will convert USD to NZD at their exchange rate. Always cross-check your most recent invoice to confirm your subscription source before you cancel.
Should you cancel or downgrade Passion
Before you initiate cancellation, consider whether downgrading to a lower plan might better suit your current needs.
Reasons to cancel outright
- You no longer use the platform or have moved to a competitor.
- The service does not deliver the features you expected or paid for.
- Your business or project has wound down and you have no ongoing need.
- Budget constraints mean you must cut discretionary spending.
- You want to test a different creator platform or consolidate your tools.
Reasons to downgrade instead
- You still use Passion but do not need all features in your current plan.
- Moving to a lower tier reduces your monthly cost significantly.
- You want to retain your account and audience without full commitment.
- A lower plan provides all the features you actually use.
Yafee recommends reviewing your usage logs or last three months of activity before you decide. If you are using fewer than 20 percent of your plan's features, cancellation or downgrade is justified. If cost alone is the issue, downgrading may preserve your account and community while lowering your bill.
How to cancel Passion based on your subscription source
Your cancellation method depends entirely on where you set up your original subscription. Yafee advises checking your most recent invoice or payment confirmation email to identify the correct platform before you proceed.
Cancelling via apple app store (iOS devices)
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap or click your name at the top of the screen.
- Select Subscriptions.
- Find Passion in the active subscriptions list.
- Tap or click on Passion.
- Select Cancel Subscription.
- Confirm your cancellation choice when prompted.
- Your subscription will end at the next renewal date.
- Apple will not refund any remaining balance, but your account will not renew.
- You can re-subscribe at any time using the same Apple ID.
- Save your cancellation confirmation email or screenshot.
- Keep this as proof for your records and to contact Passion support if disputes arise.
Cancelling via google play store (Android devices)
- Open Google Play Store on your Android device or visit play.google.com on a web browser.
- Tap the profile icon in the top right corner.
- Select Manage your Google Account.
- Go to the Subscriptions tab.
- Find Passion in your active subscriptions.
- Tap or click Cancel Subscription.
- Confirm the cancellation and note the effective date.
- Google will display when your subscription ends (usually the next billing cycle).
- You will lose access to any paid features after that date.
- Download and store your cancellation confirmation.
- Screenshot the confirmation page or forward any confirmation email to your personal inbox for your records.
Cancelling a direct website subscription
- Visit the Passion login page or your account dashboard (if one exists).
- Log in with your email address and password.
- Look for a Billing, Subscriptions, or Account Settings section.
- If you find a self-service cancellation option, select it.
- Read any warnings or final offers (downgrade options, discounts, or pause features).
- Choose Cancel Subscription or similar button.
- Confirm your choice and note the cancellation date provided.
- If no self-service option exists, contact Passion directly.
- Locate their support contact form, email address, or help desk on their website or in your confirmation email.
- Submit a cancellation request with your account email, full name, and account number (if available).
- State clearly that you wish to cancel effective immediately or on your next renewal date.
- Request a written confirmation of cancellation via email.
- Keep all correspondence.
- Save your cancellation request email and any response from Passion as proof of your cancellation attempt.
Cancelling via credit card or bank details
If you cannot find a direct cancellation option and Passion has no visible support contact, you have one further legal remedy under New Zealand consumer law: you may instruct your bank or credit card provider to block or revoke authorisation for recurring charges from Passion. Contact your bank's customer service and request that they stop all future debits from Passion's merchant account. Your bank will do this at no charge. Yafee notes that while this is a valid last resort, it should only be used after you have made a good-faith attempt to cancel directly through Passion's own channels.
Your legal position as a new zealand consumer
The Consumer Guarantees Act 1993 and Fair Trading Act 1986 form the foundation of your rights when dealing with Passion.
What the law guarantees you
Under the Consumer Guarantees Act, any service (including digital subscriptions) must be provided with reasonable care and skill. If Passion fails to do this, you are entitled to a refund or remedy. Furthermore, the Fair Trading Act prohibits misleading or deceptive conduct, which includes making cancellation unnecessarily difficult or hiding the cancellation process. If Passion publishes confusing terms, charges you after you have cancelled, or refuses to honour your cancellation request without valid reason, it is likely in breach of these laws.
Your cancellation right is unconditional
You do not need a reason to cancel a subscription in New Zealand. The business cannot demand an explanation or penalty. Once you have initiated cancellation through the proper channel, Passion must honour it by the next renewal date or immediately, depending on your account terms.
What to do if Passion refuses to cancel
If Passion continues to charge you after you have submitted a cancellation request, or if they claim they did not receive it, follow this escalation path:
- Document every cancellation attempt (dates, times, screenshots, email confirmations).
- Send a formal written cancellation request to Passion by email, clearly stating your account details and the date you want cancellation effective.
- Request written confirmation of cancellation within 5 business days.
- If Passion does not respond or refuses, contact your payment provider (Apple, Google, or your bank) and dispute the charge.
- If the payment provider does not help, file a complaint with the Commerce Commission using their online complaint form at www.comcom.govt.nz.
The Commerce Commission is empowered to investigate breaches of the Consumer Guarantees Act and Fair Trading Act, and can impose penalties on Passion if they are found to have deliberately prevented you from cancelling or charged you unlawfully after cancellation.
Refunds and what happens to your balance
Most digital subscriptions follow a "no refund for the current period" policy, and Passion is no exception.
When you will not receive a refund
If you cancel mid-month or mid-year, Passion will not refund the unused portion of your current billing period. This is standard practice across the digital subscription industry and is not illegal under New Zealand law, provided Passion disclosed this term clearly before you subscribed. Your subscription will simply end on your next renewal date, and no further charges will occur.
When you may claim a refund
You are entitled to a refund only if Passion fails to provide the service you paid for, or if the service is materially different from what was advertised. For example, if a key feature you subscribed for is unavailable, or if Passion shuts down the service entirely before your billing cycle ends, you have grounds to claim a pro-rata refund under the Consumer Guarantees Act. Contact the Commerce Commission if Passion refuses.
Cancelling after a failed or disputed charge
If Passion charged you after you cancelled, or if a charge was processed in error, contact your payment provider immediately to dispute the transaction. Yafee recommends doing this within 30 days of the charge. Your bank or card issuer will investigate and reverse the charge if they find it unauthorised. Do this in parallel with contacting Passion directly to prevent future charges.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few common missteps can delay or complicate the process. Yafee has guided thousands of New Zealand consumers through these pitfalls, and we want you to avoid them too.
Deleting the app instead of cancelling
Removing the Passion app from your device does not cancel your subscription. Your account remains active and Passion will charge you on your next billing date. You must always cancel your subscription through your payment provider (Apple, Google, or Passion's website) before you delete the app.
Assuming cancellation is instant
Cancellation typically takes effect on your next renewal date, not immediately. If you cancel on the 15th and your renewal date is the 20th, you will be charged once more on the 20th. Review the confirmation screen carefully to confirm the exact cancellation date. If you need the service to end today, contact Passion support directly and request immediate cancellation (though they may still charge you for the full current period).
Losing your confirmation
Always save your cancellation confirmation email, screenshot, or order number. If Passion charges you again or claims you never cancelled, this proof protects you. Without it, disputing the charge becomes harder and takes longer.
Cancelling through the wrong platform
If you subscribed via Apple but then try to cancel via Google Play, the cancellation will fail because the subscription is not linked to that account. Always cancel through the same payment source where you originally subscribed.
What to do immediately after cancellation
Once your cancellation is confirmed, take these final steps to protect yourself and clean up your account.
Verify the cancellation
Log into your Passion account (or your Apple/Google account) two to three days after cancellation and confirm that your subscription no longer appears in the active list. If it still shows as active, contact Passion support immediately and provide your cancellation confirmation number.
Monitor your next billing cycle
Check your credit card or bank statement on your normal renewal date. If no charge appears, the cancellation worked. If a charge does appear, dispute it with your bank immediately and forward your cancellation confirmation as evidence.
Retrieve your data if needed
Before your account is fully disabled, download or export any data, audience lists, or content you created within Passion. Once the subscription is cancelled and the retention period (usually 30 to 90 days) expires, Passion may delete your account permanently.
Update your records
Add Passion to a spreadsheet or list of cancelled subscriptions. Note the cancellation date, refund status, and any issues you encountered. This helps you track your digital spending and plan future subscriptions more carefully.
Comparing Passion to alternatives
If you are cancelling Passion to move to another creator platform, this comparison table may help you evaluate your next choice.
| Feature | Passion | Competitor A | Competitor B |
|---|---|---|---|
| Entry-level cost | $119/month | $99/month | $149/month |
| App Store integration | Expand plan only | All plans | Scale plan only |
| Free trial available | No | Yes (14 days) | Yes (7 days) |
| NZ customer support | No dedicated team | Email only | Chat + email |
| Money-back guarantee | No | 30 days | No |
| Annual discount | 16% off monthly | 20% off monthly | 15% off monthly |
Contact details for Passion support
If you cannot cancel through the app or website, use these contact points. Note that Passion does not publish a New Zealand-specific support address, which is why escalation to your payment provider or the Commerce Commission may be necessary.
Direct contact options
Visit Passion's website and look for a Help, Contact Us, or Support link. Most creator platforms offer email-based support or a contact form. Submit your cancellation request through this channel and request written confirmation within 5 business days.
Mailing addresses (for formal notice)
If Passion does not respond to email within 10 business days, you may send a formal cancellation notice by post. Passion's registered addresses (current as of publication) are:
- United States: Passion Inc., [Street Address], [City, State, ZIP], USA
- United Kingdom: Passion Ltd., [Street Address], [City, Postcode], UK
Send your notice via registered or tracked post. Include your full name, account email, subscription start date, and a clear statement that you are cancelling effective immediately. Keep the postage receipt and tracking number as proof of delivery.
Escalation to new zealand consumer authorities
If Passion does not respond to your cancellation request or refuses to cancel without valid reason, lodge a complaint with the Commerce Commission at www.comcom.govt.nz. You can also contact the Disputes Resolution Service (if Passion is registered with one) or seek legal advice from a community law centre in your region.
Summary and next steps
Cancelling Passion is straightforward when you follow the correct process for your payment platform. Your cancellation right is protected by New Zealand consumer law, and you do not need a reason or permission from Passion to exercise it. Yafee has provided you with the legal framework, step-by-step instructions, and escalation routes so that you can cancel with confidence and without delay.
Start by identifying where you subscribed (Apple, Google, or Passion's website directly). Then follow the corresponding cancellation steps above. Save your confirmation. Monitor your next billing cycle. And if Passion charges you again or refuses to cancel, use the Commerce Commission route to protect your rights.
If you are uncertain at any stage or face pushback from Passion, remember that Yafee is here to help thousands of New Zealand consumers navigate subscription cancellations every month. Your right to cancel is non-negotiable, and the legal framework backs you up. Take action today, and you will regain control of your spending and your digital life.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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