How to cancel your Mycraftclub subscription and get your refund in new zealand

What is Mycraftclub

Mycraftclub is a subscription box service that delivers curated craft kits to your door each month. The company selects materials and project instructions for creative activities, shipping them on a recurring schedule to subscribers across New Zealand and internationally. Your subscription renews automatically each month unless you actively cancel.

How the service operates

You manage your Mycraftclub subscription through an online account portal on their website. The platform lets you view your billing history, update payment details, and cancel your subscription. Pricing and kit contents appear at signup and throughout the company's Terms and Conditions, so you know what you're paying for before each charge hits your account. Yafee understands that many New Zealand consumers sign up for craft services expecting to use them regularly, then find their circumstances change.

Why new zealand customers cancel Mycraftclub

Craft subscription services appeal in theory but don't work for everyone in practice. Some subscribers discover costs add up over time, others lose interest in the projects, and many forget they're being charged monthly until they spot an unexpected deduction. If you've decided Mycraftclub isn't right for you anymore, Yafee is here to walk you through every step of the cancellation process and help you understand your rights under New Zealand consumer law.

Pricing and plan options for Mycraftclub

Mycraftclub operates a single monthly subscription tier, charged in USD and converted to NZD at your bank's exchange rate.

Because Mycraftclub prices in USD, the NZD equivalent on your bank statement changes with currency movements. This variability is one reason many New Zealand customers choose to cancel. Furthermore, you'll incur international transaction fees from your bank on top of the subscription cost.

Should you cancel Mycraftclub

Before you cancel, reflect on whether the subscription still delivers genuine value to your life.

Reasons to keep your Mycraftclub subscription

• You actively use the craft kits and complete the projects each month
• You value the convenience of pre-curated materials delivered to your door
• The monthly charge fits comfortably within your discretionary spending
• You've built a regular creative routine around the kits
• The project difficulty and style match your skill level and taste

Reasons to cancel Mycraftclub

• Craft projects pile up unopened month after month
• The monthly charge no longer feels worth the value you receive
• You'd prefer to choose your own materials and projects instead
• Your creative interests have shifted away from the types of projects offered
• You forgot the subscription existed and didn't realise you were still being charged
• You prefer to buy craft supplies in bulk from local retailers rather than on a recurring subscription schedule
• Currency fluctuations make the NZD cost unpredictable each month

If any of these reasons resonates with you, cancelling makes sense. Yafee helps thousands of New Zealand consumers cancel subscriptions they've outgrown, and we're here to ensure the process is straightforward and that you understand your legal entitlements.

How to cancel your Mycraftclub subscription

Mycraftclub offers multiple cancellation routes depending on how you signed up and your preferred contact method. The website method is fastest; however, Yafee recommends confirming your cancellation by email to create a written record.

Cancel via the Mycraftclub website

This is the direct method to cancel your subscription. Log in to your account and navigate to your subscription settings.

1. Visit the Mycraftclub website and log in with your email address and password
   • If you've forgotten your password, click the "Forgot password?" link on the login page and follow the reset instructions sent to your email
2. Once logged in, look for "Account," "Subscription," "Billing," or "Settings" in the main menu or dashboard
   • This section varies depending on Mycraftclub's website layout, so check the top right corner or a hamburger menu if you don't see it immediately
3. Click into your active subscription and look for a "Cancel subscription" or "Pause subscription" button
   • Some services offer a pause option (temporary hold) rather than permanent cancellation; select permanent cancellation if you don't intend to reactivate
4. Confirm the cancellation by clicking the final confirmation button
   • Mycraftclub may ask you why you're cancelling; answering helps them improve their service, but it's optional
5. Screenshot or save the confirmation page showing your cancellation was successful

Cancel via email to Mycraftclub

If you cannot access the website or prefer a written record, contact Mycraftclub directly by email. This method creates a documented trail, which Yafee recommends for your protection under New Zealand consumer law.

1. Locate the Mycraftclub support email address
   • Check your most recent invoice or account statement for the contact email
   • Search the Mycraftclub website footer or "Contact us" page
2. Compose an email with the subject line "Subscription cancellation request"
   • Include your full name, email address associated with your account, and order or subscription number
   • Write: "I request the immediate cancellation of my Mycraftclub subscription effective from today's date. Please confirm this cancellation in writing and advise the exact date on which my recurring charges will cease."
3. Send the email and retain a copy for your records
4. Expect a response within 5 to 10 business days confirming your cancellation

Cancel via post

If you do not receive a response to your email within 10 business days, you may send a written cancellation notice by post. Mycraftclub's Terms and Conditions list a postal address for subscription inquiries; however, Yafee advises you confirm the current mailing address before sending correspondence.

1. Obtain the current cancellation address from Mycraftclub
   • Email Mycraftclub's support address and ask for the correct postal address for subscription cancellations
   • Do not rely on outdated or third-party addresses
2. Write a formal letter addressed to Mycraftclub management
   • Include your name, email address, subscription account number, and the date of the letter
   • State clearly: "I hereby cancel my Mycraftclub subscription effective immediately. I request written confirmation of this cancellation and the date on which charging will cease."
3. Send by registered post or courier so you have proof of delivery
4. Retain a copy of your letter and proof of posting

Your legal position as a new zealand consumer

Your right to cancel Mycraftclub is protected under the Consumer Guarantees Act 1993 (New Zealand) and the Fair Trading Act 1986 (New Zealand). These laws grant you specific protections when dealing with subscription services.

What the consumer guarantees act 1993 means for you

Under the Consumer Guarantees Act 1993, all goods and services supplied in New Zealand carry implied guarantees. When Mycraftclub supplies craft kits, those kits must be of acceptable quality, fit for purpose, and match any description provided at the time of purchase. If a kit arrives damaged, incomplete, or significantly different from what was advertised, you have the right to seek remedies from Mycraftclub.

Furthermore, the Consumer Guarantees Act 1993 gives you the right to cancel a subscription service if Mycraftclub has breached any of these guarantees. Yafee recommends documenting any quality issues (damaged materials, missing components, or misrepresented projects) before you cancel, as this strengthens your position if you need to dispute a refund.

What the fair trading act 1986 means for you

The Fair Trading Act 1986 prohibits misleading or deceptive conduct by businesses. If Mycraftclub makes false statements about the contents, cost, or cancellation terms in their marketing or Terms and Conditions, the Fair Trading Act 1986 gives you grounds to challenge those claims. In accordance with this legislation, Mycraftclub must be transparent about recurring charges and must make cancellation straightforward.

Your legal position on cancellation and refunds

In New Zealand, you have the right to cancel a subscription without penalty or cause under the Consumer Guarantees Act 1993, provided you cancel before the next billing cycle begins. Most subscription services, including Mycraftclub, process cancellations effective immediately or on your next billing date, meaning you won't be charged again after cancellation is confirmed. Nevertheless, refunds for charges already processed are not automatic; you must request them separately if goods or services were faulty, incomplete, or not delivered as promised.

If Mycraftclub refuses to cancel or continues charging after you cancel, you can escalate your complaint to the Commerce Commission (New Zealand's consumer protection authority) or pursue a dispute through your bank's chargeback process.

What happens after you cancel Mycraftclub

Cancellation doesn't end immediately; understanding the timeline protects you from surprise charges.

Confirmation and timeline

Once you submit your cancellation request, Mycraftclub will process it within 2 to 5 business days. Your recurring charges stop on one of two dates: immediately (if you cancel mid-cycle) or on your next billing date. Yafee recommends checking your bank statement 5 to 7 days after cancellation to confirm no further charges appear.

Access to your account after cancellation

After cancellation, your account may remain visible on the Mycraftclub website for 30 to 90 days, allowing you to download invoices or project instructions. The company typically removes inactive accounts after this period, but you can request permanent deletion if you prefer.

What happens to in-transit kits

If a kit was shipped before your cancellation took effect, you will receive it. You cannot refuse the package or return it for a refund unless it arrives damaged or incomplete. If you receive a kit after cancellation and were charged for it, contact Mycraftclub immediately and request a refund under the Consumer Guarantees Act 1993.

Refunds and chargebacks if Mycraftclub won't cooperate

Refunds are not automatic after cancellation, but you have multiple paths to recover funds if Mycraftclub charges you improperly.

Request a refund in writing

If you were charged after cancellation or received a faulty kit, submit a refund request by email. Yafee advises you include the following information:

• Your subscription account number and the date of the disputed charge
• The reason for the refund (e.g., "charged after cancellation" or "kit arrived incomplete")
• A clear statement: "I request a full refund of NZD [amount] under the Consumer Guarantees Act 1993. Please process this within 14 days."

Expect a response within 10 to 15 business days. If Mycraftclub refuses or ignores your request, proceed to the chargeback step.

Dispute the charge via your bank (chargeback)

If Mycraftclub refuses your refund request, contact your bank or credit card issuer and dispute the transaction. This is called a chargeback. Provide your bank with:

• Copies of your cancellation confirmation and refund request
• Screenshots of the disputed charges on your statement
• Evidence of Mycraftclub's failure to respond or cooperate (e.g., unanswered emails)

Your bank will investigate and typically reverses the charge within 20 to 30 days if evidence supports your dispute.

Escalate to the commerce commission

If your bank chargeback fails or Mycraftclub's conduct breaches the Fair Trading Act 1986, you can lodge a formal complaint with the Commerce Commission (New Zealand). The Commerce Commission investigates unfair trading practices, including deceptive billing and refusal to honor cancellations. Yafee recommends exhausting direct resolution (email and chargeback) before escalating to the Commerce Commission, as this strengthens your case.

Common mistakes when cancelling Mycraftclub

Cancelling is straightforward, but these missteps can complicate your exit. Yafee has guided thousands of New Zealand subscribers through this process, and these are the traps to avoid.

Mistake 1: cancelling without written confirmation

If you cancel through the website, screenshot the confirmation page immediately. Consequently, if a dispute arises, you have proof you cancelled on a specific date. Without a screenshot, Mycraftclub may claim no cancellation request was received.

Mistake 2: assuming cancellation stops charges immediately

Cancellation typically takes effect on your next billing date, not the same day. If you cancel on the 15th of the month and your billing date is the 20th, you'll be charged once more on the 20th. Check your billing cycle before cancelling so you understand when charges will cease.

Mistake 3: not checking your statement after cancellation

Verify your bank statement 5 to 7 days after cancellation. If a charge appears, contact Mycraftclub immediately with your cancellation proof. The sooner you report the error, the faster your refund.

Mistake 4: ignoring unanswered emails

If Mycraftclub doesn't respond to your cancellation email within 10 business days, don't wait. Send a follow-up email or contact your bank to initiate a chargeback. Silence is not consent; it's a sign you need to escalate.

Mistake 5: using unofficial contact addresses

Always verify Mycraftclub's contact details on their official website or your invoice. Third-party sites may list outdated addresses, and your cancellation request could be lost. Yafee emphasizes this point because misdirected mail delays cancellation and creates disputes.

Comparison of cancellation methods

Three paths to cancel offer different speeds and protections. Choose based on your circumstances and Yafee's recommendations below.

Cancelling Mycraftclub: checklist for success

Use this checklist to ensure your cancellation is complete and protected under New Zealand consumer law.

• Write down your subscription account number and current billing date before you cancel
• Choose your cancellation method (website, email, or post)
• Submit your cancellation request and save proof immediately (screenshot, email confirmation, or postal receipt)
• Expect confirmation of cancellation within 2 to 10 business days depending on the method
• Check your bank statement 5 to 7 days after cancellation to confirm no further charges
• If a charge appears, contact Mycraftclub by email with your cancellation proof and request a refund
• If Mycraftclub doesn't refund within 15 days, contact your bank and initiate a chargeback
• If the chargeback fails or Mycraftclub's conduct is deceptive, lodge a complaint with the Commerce Commission
• Retain all documentation (cancellation confirmations, emails, bank statements, proof of posting) for 12 months

Contact Mycraftclub to cancel by post

If you exhaust website and email cancellation methods and Mycraftclub does not cooperate, send a formal registered letter. Before you post, confirm the current address by emailing Mycraftclub's support address and asking for their cancellation mailing address. Do not use outdated or third-party addresses, as your letter may not reach the correct department.

Once you have the verified address, send your registered letter with clear cancellation language. Keep your proof of posting for at least 12 months, as it is your evidence that Mycraftclub received your cancellation request on a specific date.

Yafee has helped thousands of New Zealand consumers cancel subscriptions they no longer need and recover refunds when services fail to deliver. If Mycraftclub refuses to honor your cancellation or continues charging after you cancel, our guide empowers you with the legal framework (Consumer Guarantees Act 1993 and Fair Trading Act 1986) to pursue your rights through your bank, the Commerce Commission, or small claims tribunal. Your cancellation is your choice, and New Zealand consumer law backs your decision. Take action today, keep your proof, and protect your wallet.