How to cancel MyCraftClub and recover your subscription fees

Understanding MyCraftClub and your legal contract

MyCraftClub operates a rolling monthly subscription service that delivers curated craft boxes to your address, and you have specific consumer rights that protect your ability to cancel at any time. This section explains what your contract covers and the legal framework that governs your subscription.

When you subscribe to MyCraftClub, you enter a continuing supply contract governed by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These laws give you the right to cancel your subscription, receive clear information about cancellation procedures before purchase, and claim refunds for charges taken after you submit a valid cancellation request. MyCraftClub must disclose its billing cycle, notice period, and any minimum commitment terms before you pay.

The service operates through automatic monthly renewal. On your billing date each month, MyCraftClub charges your payment method and dispatches a box of craft materials and project instructions. This cycle continues indefinitely until you actively cancel. The critical issue most subscribers face is timing: if you cancel after your payment has already processed, you'll need to request a refund rather than stop the charge altogether. At Yafee, we recommend you identify your exact billing date now so you can plan your cancellation with precision.

How automatic renewal works with MyCraftClub

Your subscription renews automatically on the same calendar date each month unless you submit a valid cancellation request beforehand. MyCraftClub typically processes payment three to five business days before your box ships. This timing gap is crucial: if you delay your cancellation request, the charge may already be taken from your account, and you'll enter a refund dispute rather than a prevention process.

Your contract rights under UK consumer law

The Consumer Contracts Regulations 2013 grant you a 14-day cooling-off period from the date you receive your first box. During this window, you can cancel without penalty and receive a full refund, even if you've opened the box. After the cooling-off period expires, you retain the right to cancel at any time under the Consumer Rights Act 2015, but you may forfeit the value of a box already dispatched or in production. Consequently, your cancellation timing directly affects your refund entitlement.

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MyCraftClub pricing and membership options

MyCraftClub offers three subscription tiers at different monthly price points, each with varying contents and renewal terms.

Subscription tier breakdown and costs

Understanding advance billing and refund calculations

MyCraftClub charges your payment method three to five business days before dispatching each month's box. This advance billing structure means your effective cancellation deadline falls several days earlier than the box ship date. If you submit your cancellation after the payment has processed, you'll need to request a refund for that charge. When calculating what you're owed, MyCraftClub must provide a pro-rata refund based on the unused portion of your subscription period. For example, if you cancel 10 days into a 30-day billing cycle after paying £30, you may be entitled to approximately £20 back, depending on your contract terms.

Some subscribers purchase multi-month plans or annual subscriptions at a discount. If you've made an upfront payment, your refund calculation becomes more complex because MyCraftClub must deduct the value of boxes already delivered or dispatched. Nevertheless, the Consumer Rights Act 2015 requires them to calculate this deduction fairly and provide you with a transparent breakdown of how the refund was calculated.

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Your legal position and consumer rights

UK consumer law gives you specific protections when cancelling a subscription service like MyCraftClub. Understanding these rights ensures you don't accept an unfair refusal or incorrect refund calculation.

Legal protection under the consumer rights act 2015

The Consumer Rights Act 2015 protects you when you purchase a service from a trader (MyCraftClub) as a consumer. You have the right to cancel a continuing supply contract at any time without penalty. While MyCraftClub can require reasonable notice (typically 14 to 30 days), they cannot impose cancellation fees or hidden charges. They must process your cancellation request promptly and calculate any refund in accordance with the fair value of goods and services already supplied. Yafee advises you to retain copies of all cancellation communications and confirmation messages as evidence of when you submitted your request.

The 14-day cooling-off period explained

During the first 14 days from receipt of your first box, you can cancel and receive a full refund. This cooling-off period applies even if you've opened the box or used some contents. MyCraftClub cannot claim you've "used" the service and therefore forfeit this protection. After day 14, your right to cancel remains, but MyCraftClub may deduct the reasonable value of the box you received. In practice, this means you'll typically lose that month's fee if you cancel during the second month.

Your legal position

You are entitled to cancel MyCraftClub at any time under UK consumer law. MyCraftClub must acknowledge your cancellation request within seven business days. If they refuse to cancel or dispute your refund entitlement, you can escalate the complaint to Citizens Advice or the Financial Conduct Authority (FCA) if they hold payment information. You do not need to provide a reason for cancellation. You are not bound by any minimum contract term unless you explicitly agreed to one at purchase and MyCraftClub provided you with separate written confirmation of that term before charging you.

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How to cancel MyCraftClub step by step

Cancelling MyCraftClub requires you to submit a formal cancellation request through their customer service channels, confirm receipt, and verify that the cancellation has been processed.

Step 1: locate your cancellation deadline

1. Log into your MyCraftClub account online or open the mobile app.
2. Navigate to your subscription or billing settings.
3. Find your next billing date and note it in writing.
4. Calculate backwards by five business days to identify your cancellation cut-off.
5. Set a phone reminder three days before that cut-off date so you don't miss the window.

Yafee recommends this step because submitting your cancellation after the payment has processed creates unnecessary complications and reduces your refund entitlement.

Step 2: contact MyCraftClub customer service

1. Visit the MyCraftClub website and locate their contact or support page.
2. Note all available contact methods: email address, live chat link, and telephone number.
3. Compose a clear, concise cancellation request that includes:
   • Your full name and account email address.
   • Your subscription reference or account number.
   • The phrase: "I wish to cancel my MyCraftClub subscription with immediate effect."
   • Your request for written confirmation of the cancellation and refund calculation.
4. Use email or live chat rather than telephone so you have a written record of your request.
5. Send your cancellation request before your identified cut-off time.

Step 3: obtain written confirmation

1. Wait for MyCraftClub to respond within seven business days.
2. They must send you written confirmation that includes:
   • Confirmation that your subscription has been cancelled.
   • The effective cancellation date.
   • Any refund amount owed and the calculation method used.
   • The expected refund processing timeframe (typically 7-14 business days).
3. If you receive only a verbal confirmation or partial information, reply to request full written details.
4. Save this email or screenshot to your device and forward a copy to your personal email account as a backup.

Step 4: verify the refund has been processed

1. Check your bank account or payment method seven to 14 business days after receiving cancellation confirmation.
2. If no refund appears within 14 business days, log into your MyCraftClub account to confirm the subscription status shows "cancelled".
3. Contact MyCraftClub customer service again with your original confirmation email and ask for a refund status update.
4. Request the reference number for the refund transaction so you can track it with your bank if needed.

Step 5: follow up if you don't receive your refund

1. If MyCraftClub does not refund you within 20 business days, send a follow-up email citing the Consumer Rights Act 2015.
2. Reference your original cancellation confirmation and state the specific refund amount owed.
3. Give MyCraftClub five further business days to process the refund.
4. If they still don't refund you, prepare to escalate the complaint (see the escalation section below).

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Common mistakes to avoid when cancelling

Most subscription cancellations fail not because of legal gaps but because subscribers miss procedural deadlines or fail to obtain written confirmation. The good news is that these mistakes are preventable.

Mistake 1: cancelling after the payment has processed

Your cancellation request must reach MyCraftClub before the automatic payment is taken from your account. If you submit your cancellation on the day the payment is due, you'll likely discover the charge has already processed. Consequently, you'll need to pursue a refund request rather than stopping the charge. To avoid this, submit your request at least five business days before your next billing date.

Mistake 2: relying on verbal confirmation

If you speak to MyCraftClub by telephone, always ask them to send you a written confirmation email after the call ends. Verbal confirmation alone is insufficient proof that you cancelled if a dispute arises later. Yafee advises using email or live chat from the start so the entire cancellation conversation is documented automatically.

Mistake 3: not calculating your refund entitlement

When you cancel, you're entitled to a refund for any unused portion of your subscription. If you cancel on day 10 of a 30-day cycle, you should receive approximately 20 days' worth of credit back. If MyCraftClub offers you significantly less, challenge their calculation by requesting an itemised breakdown. Don't accept a refund that appears incorrect without asking for clarification.

Mistake 4: failing to check that the subscription has been deactivated

After you receive cancellation confirmation, log into your MyCraftClub account and verify that your subscription status has changed to "cancelled" or "inactive". If the account still shows "active" after 48 hours, contact customer service immediately to escalate the issue. This verification prevents you from being charged for additional boxes after you've cancelled.

Mistake 5: not keeping cancellation evidence

Save all emails, live chat transcripts, and payment confirmations related to your cancellation request. If a dispute arises later, this evidence protects you. At minimum, take screenshots of your MyCraftClub account showing the cancellation status and any confirmation messages.

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What happens after you cancel

After MyCraftClub processes your cancellation, specific actions occur on defined timelines. Understanding this sequence helps you recognise what is normal and what requires follow-up action.

Immediate cancellation (day 0 to 2)

MyCraftClub removes your subscription from their system and stops any pending box dispatch. If your box hasn't yet shipped, it will not be sent. You should receive written confirmation of the cancellation within 48 hours of your request. This confirmation email serves as your formal proof of cancellation.

Refund processing begins (day 1 to 7)

MyCraftClub initiates the refund to your original payment method. The exact timing depends on whether they need to calculate a pro-rata refund for a partially used billing period. In most cases, they'll process the refund within five business days of acknowledging your cancellation.

Refund appears in your account (day 7 to 14)

Your bank or payment provider processes the refund and credits your account. This step is outside MyCraftClub's control; your bank sets the timeline. Refunds typically appear within 10 to 14 business days of MyCraftClub initiating the transfer. If you don't see the refund after 14 days, contact your bank and ask them to track the incoming transfer using the reference number MyCraftClub provided.

Account deactivation (day 3 onwards)

Your MyCraftClub account remains accessible for 30 to 90 days after cancellation, but your subscription is inactive. You can no longer place new orders or modify subscription settings. If you wish to reactivate your subscription within 30 days, MyCraftClub may allow you to do so, but you'll be treated as a new subscriber and the cooling-off period will restart.

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Escalating your complaint if MyCraftClub refuses

If MyCraftClub fails to cancel your subscription, processes a refund incorrectly, or refuses to acknowledge your cancellation request, you have formal escalation routes under UK consumer protection law.

Step 1: send a formal dispute letter

If MyCraftClub doesn't resolve your issue within 14 days of your initial cancellation request, send a formal written letter (email is acceptable) that states:

• Your full name, account number, and contact details.
• The date you submitted your cancellation request and copies of all evidence.
• The specific issue: refund not processed, cancellation not actioned, or incorrect refund amount.
• The exact amount you believe MyCraftClub owes you.
• A reference to the Consumer Rights Act 2015 as the legal basis for your claim.
• A deadline of 14 days for MyCraftClub to resolve the issue or provide a full written explanation.

Send this letter to their customer service email address and request a read receipt or response confirmation.

Step 2: file a complaint with citizens advice

If MyCraftClub does not respond satisfactorily within 14 days of your formal letter, contact Citizens Advice Consumer Service. You can file a complaint online at citizensadvice.org.uk. Provide them with copies of all cancellation requests, confirmations, and correspondence with MyCraftClub. Citizens Advice will contact MyCraftClub on your behalf and attempt to resolve the dispute. This service is free and impartial.

Step 3: escalate to the financial conduct authority (FCA) if payment data is involved

If MyCraftClub holds your payment card details or bank account information, you can escalate a refund dispute to the Financial Conduct Authority. The FCA regulates payment service providers and can compel MyCraftClub to process outstanding refunds. File a complaint through the FCA's website at fca.org.uk or telephone their consumer helpline.

Step 4: pursue a chargeback with your bank

If MyCraftClub fails to refund you after formal complaints, you can request a chargeback through your bank or credit card provider. This reverses the disputed transaction and returns the money to your account. You'll need to provide your bank with evidence of your cancellation request, the refund that should have been paid, and proof that MyCraftClub hasn't resolved the issue. Your bank has 120 days to investigate a chargeback, but they typically resolve disputes within 30 days.

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Comparison: when to cancel versus when to keep

This table compares scenarios where cancelling MyCraftClub makes financial and practical sense against situations where pausing or negotiating a better rate might be preferable.

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Your cancellation checklist

Use this checklist to ensure you've completed every step of the cancellation process correctly and have all necessary evidence saved.

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Final guidance and next steps

Cancelling MyCraftClub is straightforward when you follow the legal process and maintain written records throughout. The Consumer Rights Act 2015 protects you at every stage: during the first 14 days (cooling-off period), when you submit your cancellation request, and when MyCraftClub calculates your refund. You have no obligation to justify why you're cancelling, and MyCraftClub cannot impose hidden fees or unreasonable notice periods.

The most common cancellation problems arise because subscribers don't identify their billing date in advance or fail to retain confirmation evidence. By using the step-by-step process outlined above, you eliminate both risks. Submit your cancellation request at least five business days before your next billing date, obtain written confirmation immediately, and verify the cancellation status in your account within 48 hours.

If MyCraftClub refuses to cancel, delays your refund, or disputes the amount owed, escalate through Citizens Advice or the Financial Conduct Authority. These organisations take consumer complaints seriously and can compel MyCraftClub to honour your cancellation rights. At Yafee, we've helped thousands of consumers cancel subscription services like MyCraftClub and recover unfair charges by following this exact procedure and understanding their legal rights under UK law. Your cancellation is a protected consumer right, and you should exercise it confidently and without penalty.