How to cancel Simply Guitar and recover your subscription fees in new zealand

What Simply Guitar is and why new zealand learners choose it

Simply Guitar is a mobile application that teaches guitar fundamentals through interactive lessons, real-time sound detection and a library of popular songs. The platform uses gamification and structured progression to help absolute beginners move from their first chord to complete songs within weeks.

The app appeals to casual learners and beginners who value flexibility, portability and a song-based approach to learning. Many New Zealand users appreciate the lack of formal music theory requirements and the ability to practise on their mobile device. However, if you seek advanced technique coaching or classical guitar instruction, you may find the app's curriculum too foundational.

If you have decided Simply Guitar no longer serves your learning goals, or you want to pause your subscription, Yafee is here to guide you through cancellation with precision and clarity. We understand that unsubscribing should be straightforward, not buried in obscure menu paths or unclear support channels.

Who benefits most from Simply Guitar

You benefit most if you are a complete beginner, prefer self-paced learning and enjoy playing recognisable songs as motivation. The app also suits you if you travel frequently or prefer learning on your smartphone rather than using a physical method book.

Who might want to cancel

You might cancel if you prefer one-on-one instructor feedback, need technique-specific guidance, find gamification elements distracting, or lack consistent time to practise. There is no penalty for cancelling a subscription that no longer fits your needs; Yafee has helped thousands of New Zealand consumers cancel subscriptions they have outgrown or no longer use.

Your consumer rights under new zealand consumer law

Before you cancel, understand your legal protections under New Zealand consumer legislation.

New Zealand's Consumer Guarantees Act 1993 gives you the right to cancel or dispute subscriptions that fail to meet reasonable expectations of quality, functionality and fit for purpose. If Simply Guitar has failed to deliver on its advertised promises-such as lessons that do not load, frequent app crashes, or charges applied without your explicit consent-you have grounds for a refund that extends beyond the company's stated cancellation policy.

Furthermore, the Commerce Commission expects all online services to be transparent about cancellation methods. If Simply Guitar has deliberately obscured the cancellation process, that behaviour constitutes unfair contract conduct under the Fair Trading Act 2014.

Your legal position

You have the right to:

• Receive services that are fit for purpose and delivered with reasonable care and skill.
• Cancel your subscription within a reasonable timeframe if the service does not meet advertised standards.
• Dispute any charge applied without your informed consent.
• Access a transparent, unobstructed cancellation method.
• Request a refund if the company breaches these guarantees.

When to escalate beyond the company

If Simply Guitar refuses to process your cancellation, disputes a legitimate refund claim, or does not respond to your cancellation request within 14 days, escalate to the Commerce Commission (comcom.govt.nz). Yafee recommends documenting all communication attempts before escalating. Keep screenshots of your account, billing records, transaction receipts and copies of all support messages or emails you have sent to Simply Guitar.

You may also lodge a dispute with the relevant payment dispute resolution scheme. If you paid by credit card, contact your bank's chargeback department. If you subscribed via the Apple App Store or Google Play Store, those platforms have their own refund mechanisms that operate independently of Simply Guitar's policy.

How to cancel Simply Guitar: step-by-step platform guide

Your cancellation method depends on the platform through which you subscribed.

Simply Guitar is primarily distributed through the Apple App Store, Google Play Store and direct app payments. Yafee has mapped the specific cancellation route for each platform. Uninstalling the app will not stop your charges; you must actively cancel your subscription through the relevant store or billing system.

Cancel via apple app store on iPhone or iPad

If you subscribed through the App Store, Apple manages your billing relationship and cancellation process. Follow these steps:

1. Open the Settings app on your iPhone or iPad.
   • Tap your name or Apple ID at the top of the screen.
   • Select Subscriptions.
2. Find and tap Simply Guitar in the active subscriptions list.
3. Tap Cancel Subscription or Turn Off Free Trial (whichever option appears).
   • If the button does not appear, your trial may have already converted to a paid subscription.
   • Check the renewal date and billing frequency displayed on this screen.
4. Confirm your cancellation when prompted by tapping the final confirmation button.
5. You will receive an email confirmation from Apple within minutes.
   • Screenshot this confirmation for your records.
   • Your access will end on the renewal date shown (not immediately).

Cancel via google play store on android devices

If you subscribed through Google Play, Google administers your billing and manages cancellation. Follow these steps:

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select Payments and subscriptions.
2. Tap Subscriptions to view your active subscriptions.
3. Find and tap Simply Guitar.
4. Tap Cancel subscription.
   • Read the cancellation reason options that appear.
   • Select the reason that matches your situation (optional, but helpful for transparency).
5. Follow the on-screen prompts to confirm cancellation.
6. You will receive confirmation via email.
   • Your subscription will remain active until the next renewal date.
   • Save the confirmation email for dispute purposes.

Cancel a direct Simply Guitar subscription

If you subscribed directly through Simply Guitar's website or app (rather than through Apple or Google), contact the company's support team directly. Yafee notes that Simply Guitar's New Zealand-specific support contact is not publicly listed; you must use the global contact method.

1. Visit the Simply Guitar support or account settings section.
   • Look for a Help, Support or Account Settings menu within the app.
   • If no in-app option exists, locate the company's contact form on its website.
2. Send a cancellation request email to the company's support address.
   • Include your full name, email address, account username and the subscription method you used.
   • Clearly state: "I request cancellation of my Simply Guitar subscription effective immediately."
   • Ask for written confirmation of cancellation and the final date of access.
3. Send your email via registered mail or use a service that provides delivery confirmation.
   • This creates a paper trail if disputes arise later.
   • Allow 5-7 business days for a response.
4. If you receive no response within 7 days, follow up with a second email marked "URGENT: CANCELLATION REQUEST."
5. Once you receive confirmation, take screenshots and save them to your device.
   • Document the date, sender address and confirmation text.

Pricing and billing structure of Simply Guitar

Understanding Simply Guitar's pricing and how it charges you is essential before you cancel.

Pricing varies depending on your region, currency and whether you subscribed through the App Store, Google Play or directly. The free trial period typically begins the moment you enter your payment details. If you do not cancel before the trial ends, your card will be charged automatically.

Refunds and what to expect after cancellation

Your refund eligibility depends on when you cancel relative to your renewal date and which platform you subscribed through.

Refund eligibility through apple app store

Apple processes refunds for subscriptions cancelled within 14 days of the charge date. If you cancel after 14 days have passed, Apple will not refund the current billing cycle, but your access will end at the renewal date.

To request a refund through Apple:

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Select the Simply Guitar charge you wish to dispute.
3. Choose a reason (for example: "I did not authorise this charge" or "The app did not work as promised").
   • Be specific; explain why the service did not meet your expectations.
4. Select Request a refund and submit.
5. Apple will respond within 48 hours.
   • Most refunds are approved and processed within 5-10 business days.

Refund eligibility through google play

Google Play allows refunds within 48 hours of purchase. After 48 hours, you must contact Google Play support directly and provide evidence of a legitimate issue (such as app crashes or non-delivery of service).

To request a refund through Google Play:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon and select Payments and subscriptions.
3. Find the Simply Guitar charge you want to dispute.
4. Tap the charge and select Report a problem.
5. Explain the issue clearly (for example: "The app crashes on every lesson; I cannot use the service").
   • Attach screenshots of error messages if possible.
6. Submit your request.
   • Google typically responds within 1-3 business days.

Refund eligibility for direct subscriptions

If you subscribed directly through Simply Guitar, the company's refund policy governs your claim. Yafee notes that most direct subscriptions are governed by the Consumer Guarantees Act 1993. You have the right to request a refund if Simply Guitar failed to deliver a service fit for purpose.

Include the following in your refund request:

• Your account username and email address.
• The date you subscribed and the amount charged.
• A clear explanation of why the service did not meet your expectations (for example: "Lessons did not load for six weeks; I could not access the content I paid for").
• Screenshots or video evidence if applicable (for example: error messages, app crashes, failed lesson loads).
• Your bank statement showing the charge.

Send this via email to Simply Guitar's support address and request written confirmation of receipt. If the company refuses your refund, escalate to the Commerce Commission within 30 days.

What happens after you cancel your Simply Guitar subscription

Cancellation does not mean immediate loss of access; understanding the post-cancellation timeline protects you from surprise charges.

Your access timeline

When you cancel your subscription, your access continues until the end of your current billing period. For example, if you subscribed on the 15th of the month and cancel on the 20th, you retain full access until the 15th of the next month. You will not be charged again after that date.

Yafee recommends setting a calendar reminder for the day after your final billing period ends to confirm that your access has been revoked and no additional charge has appeared on your statement.

Monitor your account after cancellation

Check your bank statement and email inbox for 14 days after your cancellation. Look for:

• Any unexpected charges from Simply Guitar, Apple or Google.
• Confirmation emails stating the cancellation has been processed.
• Any promotional emails attempting to re-engage you with discounted offers.

If you are charged after your cancellation date, contact your bank immediately and dispute the charge. Provide your cancellation confirmation as evidence.

Common mistakes to avoid when cancelling Simply Guitar

Many New Zealand consumers cancel incorrectly and end up charged again. Here are the most frequent errors Yafee has observed and how to prevent them.

Mistake 1: uninstalling the app without cancelling the subscription

Deleting the Simply Guitar app from your phone does not cancel your subscription. Your payment method will still be charged on your next renewal date. You must actively cancel through the Apple App Store, Google Play Store or the company's support team before uninstalling.

Mistake 2: cancelling during a free trial without checking the renewal date

If your free trial ends on the 28th of the month and you cancel on the 25th, you have successfully cancelled before charges apply. However, if you cancel on the 1st of the following month (after the trial ends), you will have already been charged. Always check the trial expiration date before assuming you can cancel penalty-free.

Mistake 3: assuming the cancellation is complete without seeking written confirmation

A cancelled subscription should generate a confirmation email within hours. If you do not receive confirmation, your cancellation may not have processed. Follow up immediately with a second cancellation request and ask for written confirmation. Yafee recommends screenshotting confirmation emails and storing them for at least 12 months.

Mistake 4: failing to document communication with Simply Guitar

If you contact Simply Guitar's support team and receive no response, you have no evidence of your cancellation attempt. Always use email or in-app messaging (which creates a time-stamped record). Avoid phone calls unless you can immediately follow up with a written email summary.

Mistake 5: not checking for refund eligibility within the 14-day apple window

Apple's 14-day refund window is strict. If you wait 15 days to claim a refund, Apple will likely decline. Submit refund requests immediately after discovering an issue with the app or service.

Comparison: Simply Guitar versus other new zealand guitar learning apps

If you are cancelling Simply Guitar because it does not meet your needs, you may want to explore alternatives. The table below compares key features and pricing.

Each app has different strengths. Yafee recommends testing the free trial of any alternative before committing to a new subscription.

How to contact Simply Guitar if cancellation fails

If you have followed the cancellation steps above and received no response, contact Simply Guitar directly.

Simply Guitar does not publish a New Zealand-specific address or support phone number. The company is incorporated in Israel and operates globally. Your cancellation request should be submitted in English via the following channels:

Email support

Locate the email address in the Simply Guitar app's Help or Settings menu, or visit the company's official website. Send a formal cancellation request that includes:

• Your full name and registered email address.
• Your subscription start date and current billing amount.
• The statement: "I hereby request cancellation of my Simply Guitar subscription effective immediately, in accordance with my consumer rights under New Zealand's Consumer Guarantees Act 1993."
• Your preferred method of confirmation (email or in-app notification).

In-app support chat or form

If Simply Guitar provides an in-app help system, submit your cancellation request there. Screenshot the submission confirmation and the response you receive.

Escalation if the company does not respond

If Simply Guitar does not respond within 14 days or refuses to cancel your subscription, lodge a formal complaint with the Commerce Commission (comcom.govt.nz). The Commission investigates unfair contract terms and breaches of the Consumer Guarantees Act. Provide:

• Copies of all cancellation requests you sent.
• Screenshots of your account, billing history and any unresponded-to support messages.
• Proof of payment (bank statement or card transaction).
• A timeline of events.

The Commerce Commission can order the company to refund you and may impose penalties for unfair conduct.

Checklist: before and after you cancel

Use this checklist to ensure your cancellation is complete and protected.

Summary: your path forward

Cancelling Simply Guitar is straightforward when you follow the correct platform-specific process. Whether you subscribe through the Apple App Store, Google Play or directly, your legal rights under New Zealand's Consumer Guarantees Act 1993 protect you.

Yafee has guided you through each cancellation method, refund eligibility and escalation pathway. If Simply Guitar fails to honour your cancellation or disputes a legitimate refund, the Commerce Commission and your payment provider are your enforcement routes.

Document every step: screenshot confirmations, save emails and keep bank statements. These records are your evidence in any dispute. Yafee recommends acting within 14 days of any charge you wish to dispute, as both Apple and Google enforce strict refund windows.

You have the right to cancel without penalty, the right to transparent billing, and the right to fair treatment under consumer law. If you have already cancelled and want to understand your other options, or if you need help with a refused refund, Yafee has helped thousands of New Zealand consumers recover fees and secure cancellations with major subscription services. Do not accept a company's refusal to cancel; use the legal framework outlined here to enforce your rights.