How to cancel guitar tricks in new zealand and reclaim your money

What guitar tricks is and why cancellation matters

Guitar Tricks is a US-based online platform that delivers video guitar lessons, song tutorials and structured learning paths for players of all levels. You access the service via their website or mobile apps on iOS and Android, with Full Access membership including progress tracking and bookmarking features. New Zealand subscribers typically start with a 14-day free trial or commit to monthly and annual subscription plans.

Your circumstances change. Work schedules intensify, learning goals shift, teaching styles may not align with your preferences, or your household budget requires tightening. When you decide Guitar Tricks no longer serves your needs, you have clear legal rights under New Zealand consumer law. Yafee has created this comprehensive guide to walk you through cancellation, refunds and your protections as a New Zealand consumer.

Common reasons to cancel guitar tricks

New Zealand subscribers cancel for legitimate reasons: discovering you prefer in-person lessons with a qualified instructor, running out of consistent practice time, finding the structured course format doesn't match your learning style, or completing your initial musical goals. Other subscribers cancel when household finances tighten or when they realise the platform's teaching approach doesn't resonate with them personally. Whatever your reason, you retain the absolute right to cancel without penalty.

What you are currently paying

Guitar Tricks displays pricing in US dollars on their website and apps. Your bank converts this to NZD at the current exchange rate, and app store subscriptions may add processing fees. Monthly web subscriptions cost approximately US$29.95 (roughly NZ$50 to NZ$55 depending on the exchange rate). Annual plans run approximately US$179 (roughly NZ$300 to NZ$310). App Store and Google Play subscriptions may differ from web pricing. Check your last invoice or account statement to confirm your exact NZD amount and billing cycle.

Your consumer rights under new zealand law

New Zealand law provides robust protections for online service subscriptions. This section explains your legal position and the specific statutes that defend your cancellation right.

Consumer guarantees act protections explained

New Zealand's Consumer Guarantees Act 1993 guarantees that any online service you purchase must be of acceptable quality and fit for purpose. If Guitar Tricks fails to deliver-for example, lessons are permanently unavailable, the app crashes repeatedly, or the service does not match its advertised description-you have the right to request a refund, replacement or repair. You have 12 months from the purchase date to raise a claim if the service breaches these guarantees.

Importantly, this means if you discover hidden cancellation penalties, billing errors or misrepresented features after you cancel, you can escalate your complaint to the Commerce Commission or Citizens Advice Bureau if Guitar Tricks refuses to cooperate. The Commerce Commission, New Zealand's principal consumer protection authority, enforces this act and has power to compel refunds.

Your legal position: You are entitled to cancel at any time and receive a refund if the service does not meet the standard a reasonable consumer would regard as acceptable. The burden rests with Guitar Tricks to prove their service delivered what they promised.

The 60-day money-back guarantee

Guitar Tricks advertises a 60-day money-back guarantee for subscriptions purchased directly through their website. This contractual promise is more generous than your baseline legal right under the Consumer Guarantees Act and gives you a practical, risk-free window to test the service. If you cancel within 60 days of signing up via guitartricks.com, you qualify for a full refund without conditions or questions.

This 60-day window does not apply to subscriptions purchased through the Apple App Store or Google Play. Those subscriptions fall under Apple's and Google's separate refund policies, which we address in platform-specific sections below.

How to cancel guitar tricks via the website

If you subscribed directly through Guitar Tricks' website (guitartricks.com), you cancel and manage your subscription through your online account dashboard. Follow this procedure carefully to avoid delays.

Step 1: log in to your guitar tricks account

Open your web browser and navigate to guitartricks.com. Enter your email address and password to log into your account. If you have forgotten your password, click "Forgot password?" and follow the email recovery link. Once you are logged in, you will see your account dashboard with billing and subscription information.

Step 2: locate your subscription and billing settings

From your dashboard, find the "Account" or "Billing" section (labelling may vary slightly). Look for a menu option labelled "Manage Subscription," "Subscription Settings" or "Billing Information." Click this option to access your active subscription details. You should see your current plan type (monthly or annual), renewal date and payment method.

Step 3: select the cancel subscription option

Within your subscription management page, locate the button or link that reads "Cancel Subscription" or "Cancel Plan." Click this button. Guitar Tricks will typically display a confirmation screen asking you to confirm the cancellation and may offer you a discount to retain your subscription. You are not obligated to accept any retention offer. Proceed to confirm cancellation.

Step 4: confirm cancellation and retain your receipt

After you confirm, Guitar Tricks will display a confirmation message with your cancellation date. The system will typically email you a cancellation confirmation receipt within minutes. Save this email and the confirmation number provided. Your subscription will remain active until the end of your current billing period (or immediately, depending on Guitar Tricks' policy), after which your access will cease and no further charges will be applied.

Step 5: verify cancellation on your payment account

Log into your bank account, credit card provider or payment service (PayPal, Apple Pay, etc.) where you stored your payment method. Check that Guitar Tricks no longer appears in your list of recurring charges or subscriptions. If the charge persists after your confirmed cancellation date, contact your bank immediately and reference the cancellation confirmation number from Guitar Tricks. Your bank can reverse unauthorised recurring charges.

How to cancel guitar tricks on iOS (App store)

If you subscribed to Guitar Tricks through the Apple App Store on your iPhone or iPad, you must cancel through Apple's Settings app. Guitar Tricks cannot process app cancellations themselves.

Step 1: open settings and access your apple ID

On your iPhone or iPad, open the Settings app (grey cog icon). Tap your name or Apple ID profile picture at the top of the screen. This opens your Apple ID account settings where you manage subscriptions and payments.

Step 2: navigate to subscriptions

From your Apple ID screen, tap "Subscriptions." (If you have an older iOS version, you may need to tap "iTunes and App Store" first, then "Subscriptions.") You will see a complete list of all active subscriptions tied to your Apple account.

Step 3: find and tap guitar tricks

Scroll through your subscription list and tap "Guitar Tricks." (The app may be listed as "Guitar Tricks" or "GuitarTricks.") If you cannot locate it, verify that your subscription is active by logging into your Guitar Tricks account at guitartricks.com and checking your subscription status. If you subscribed via web instead of the app, the subscription will not appear here.

Step 4: select cancel subscription

On the Guitar Tricks subscription screen, tap "Cancel Subscription." Apple will display a confirmation screen with your cancellation date and information about your remaining access period. Tap "Confirm" to complete the cancellation.

Step 5: confirm removal and check your receipt

Apple will display a final confirmation message. Your subscription will end at the end of your current billing period. Apple sends a cancellation confirmation email to your Apple ID email address. Verify that Guitar Tricks no longer appears in your Settings > Subscriptions list within 24 hours.

How to cancel guitar tricks on android (Google play)

If you subscribed to Guitar Tricks through Google Play on an Android phone or tablet, you cancel via the Google Play app or website. Google Play manages the subscription, not Guitar Tricks directly.

Step 1: open google play and access your account

On your Android device, open the Google Play Store app. Tap your profile icon (usually in the top right corner). Select "Manage your Google Account," then tap the "Payments and subscriptions" tab (or navigate directly to play.google.com in your browser and log in).

Step 2: find your active subscriptions

Tap "Subscriptions" (or click "Manage subscriptions" on the web version). You will see a list of all active subscriptions linked to your Google account. Locate "Guitar Tricks" in this list.

Step 3: open guitar tricks subscription details

Tap "Guitar Tricks" to open its subscription details page. You will see your subscription plan, renewal date and payment method. At the bottom of this screen, you will see the "Cancel subscription" button.

Step 4: confirm cancellation

Tap "Cancel subscription." Google Play will display a cancellation confirmation page with your end date. Your subscription will remain active until the end of your current billing cycle, then cease without further charges. Google sends a confirmation email to your Google account email address.

Step 5: verify removal from your subscriptions list

Return to your Subscriptions page in Google Play. Within 24 hours, Guitar Tricks should no longer appear in your active subscriptions list. If it persists, contact Google Play support via your account settings.

Understanding refunds and what to expect after cancellation

Your refund eligibility depends on when you cancel and which subscription method you used. This section explains the timeline and your options if a refund is owed.

Refund eligibility within the 60-day guarantee

If you subscribed through guitartricks.com (the website) and cancel within 60 days of your initial purchase, you qualify for a full 100% refund. Contact Guitar Tricks' support team by email or phone (see contact details below) to request your refund explicitly. Include your order or account number and the date you signed up. Guitar Tricks typically processes refunds within 5 to 10 business days to your original payment method.

Refunds after 60 days (web subscriptions)

If you cancel a web subscription after 60 days, Guitar Tricks is not obligated to refund your subscription fee under their 60-day guarantee. However, you retain the right to request a refund under the Consumer Guarantees Act if the service failed to meet acceptable quality standards or did not match its description. You must substantiate this claim with evidence (e.g., screenshots of technical errors, documentation that promised features were unavailable). If Guitar Tricks refuses, escalate your complaint to the Commerce Commission (consumerprotection.govt.nz).

App store and google play refunds

Apple and Google manage their own refund windows separately from Guitar Tricks' 60-day guarantee. Apple typically allows refund requests within 14 days of purchase. Google Play allows 48 hours for most subscriptions. You request refunds directly through your app store account, not through Guitar Tricks. Both platforms will refund to your original payment method within 3 to 5 business days.

Refunds for cancelled subscriptions and billing cycles

When you cancel mid-cycle, Guitar Tricks and the app stores do not prorate your refund. If you paid for a full month and cancel on day 15, you do not receive a partial refund for the unused 15 days. Your access continues until the end of the billing cycle, then ceases. Consequently, you should time your cancellation strategically-cancel near the start of your billing cycle to minimise wasted fees, or cancel near the end if you want to finish your current lessons.

What happens after you cancel guitar tricks

Cancellation does not end instantly. Your account transitions through several stages, and you retain access until the transition completes. Understanding this timeline helps you plan your learning schedule.

Access during the cancellation period

After you confirm cancellation, your Guitar Tricks account remains active and fully functional until the end of your current billing cycle. If you cancelled on 15 March and your billing cycle renews on 30 March, you retain complete access to all lessons, tracking tools and bookmarked content until 29 March at 11:59 PM. You can download offline lesson videos or take notes during this period to preserve content you wish to review later.

Access after your subscription expires

On your subscription's expiration date, Guitar Tricks will disable your account access without warning. You will no longer be able to log in, stream videos or access your progress tracking. If you created a personal learning plan or bookmarked specific lessons, you lose access to those records. Yafee recommends taking screenshots or exporting any personal notes before the expiration date arrives.

Reactivating your subscription if you change your mind

If you cancel and later decide to resubscribe, you can log back into guitartricks.com with your original credentials and restart a new subscription. Your account data and previous progress may or may not be preserved depending on Guitar Tricks' data retention policy-contact their support team before reactivating if your historical data matters to you.

Common mistakes to avoid when cancelling

Cancellation is straightforward, but several preventable errors can delay your process or leave you charged after cancellation. We have identified the mistakes Yafee customers most commonly encounter, and how to sidestep them.

Mistake 1: cancelling only through email without confirming account changes

Sending an email to Guitar Tricks' support team asking to cancel is not sufficient. Email requests can be lost, misrouted or delayed. You must cancel directly through your account settings (website or app) to create an audit trail. Only use email support if the account dashboard cancellation button is broken or inaccessible. Always request a confirmation number via email after cancelling to create a record.

Mistake 2: assuming app cancellation cancels your web subscription (and vice versa)

Many subscribers maintain subscriptions across multiple platforms simultaneously. If you subscribed via both the App Store and guitartricks.com, you have two separate subscriptions that must be cancelled independently. Cancelling one does not cancel the other. Check all three platforms (website, App Store and Google Play) to confirm no active subscriptions remain.

Mistake 3: cancelling your app or deleting the app without cancelling the subscription

Simply deleting the Guitar Tricks app from your iPhone or Android device does not cancel your subscription. The subscription persists in the background and continues to charge you monthly until you explicitly cancel it through Settings (Apple) or Google Play. Uninstalling is separate from cancellation. Yafee recommends cancelling first, then deleting the app.

Mistake 4: failing to verify cancellation before your next billing date

After you initiate cancellation, verify within 24 to 48 hours that the subscription no longer appears in your account or payment settings. If it persists, contact support immediately and provide your cancellation confirmation number. If you wait until after your next billing date and discover you were charged despite cancellation, you have grounds for a chargeback through your bank or payment provider.

Mistake 5: not requesting a refund explicitly if you qualify

Simply cancelling does not automatically trigger a refund within the 60-day window. You must contact Guitar Tricks' support team and explicitly request your refund. Include your account number, original purchase date and the date you cancelled. Without this written request, Guitar Tricks may not process a refund. Yafee advises submitting your refund request in writing (email) to create a documented record for dispute resolution if needed.

Pricing comparison and subscription costs in new zealand

Subscription costs vary by plan, currency and billing frequency. This table summarises the current costs for Guitar Tricks in New Zealand dollars.

Prices fluctuate with exchange rates and occasional promotional offers. App Store and Google Play prices may include regional taxes and processing fees not visible on Guitar Tricks' main website. Check your last invoice for the exact NZD amount you were charged.

How to escalate a complaint if guitar tricks refuses to cooperate

In rare cases, Guitar Tricks may refuse to process your cancellation, deny a refund you are legally owed, or continue charging after you cancel. This section outlines your escalation pathway under New Zealand consumer law.

Step 1: contact guitar tricks directly with written notice

Send a formal written email (not a casual support request) to Guitar Tricks' support team. State clearly: your account number, the date you requested cancellation, the date you expected the subscription to cease, any dates you were charged after cancellation, and your refund request amount in NZD. Demand a response within 7 working days. Keep this email and any response for your records.

Step 2: request a formal written response

If Guitar Tricks does not respond within 7 days or refuses your refund claim, send a follow-up email requesting a formal written explanation of their position. If they claim the Consumer Guarantees Act does not apply, or that they are not bound by New Zealand law, inform them in writing that you intend to lodge a complaint with the Commerce Commission. Save their response.

Step 3: lodge a complaint with the commerce commission

If Guitar Tricks remains uncooperative, file a formal complaint with the Commerce Commission (New Zealand's principal consumer protection authority) via their website at consumerprotection.govt.nz. Provide your email correspondence, cancellation confirmation, proof of charges after cancellation and your refund claim. The Commerce Commission can compel Guitar Tricks to refund you and may issue penalties if the company has breached consumer law.

Step 4: escalate to citizens advice bureau

If the Commerce Commission advises that Guitar Tricks is outside their jurisdiction (because the company disputes New Zealand law's applicability), contact Citizens Advice Bureau (CAB) at cab.org.nz. CAB provides free consumer advice and can mediate disputes with overseas companies.

Step 5: reverse the charge through your bank or payment provider

If Guitar Tricks continues to charge you after cancellation and refuses to refund, contact your bank or payment provider (credit card, PayPal, Apple Pay, etc.). Request a chargeback or reversal of the unauthorised recurring charge. Provide your cancellation confirmation number and evidence of the unwanted charges. Your bank can reverse these charges and potentially freeze Guitar Tricks' merchant account if the pattern is widespread.

Cancellation checklist: ensure you have completed every step

Use this checklist to verify you have cancelled successfully and protected yourself from future charges.

• I have logged into my Guitar Tricks account at guitartricks.com (or confirmed the app subscription method I used).
• I have located the "Cancel Subscription" button in my account dashboard or app settings and clicked it.
• I have confirmed the cancellation and received a confirmation number or confirmation email.
• I have noted the date my subscription will cease (end of current billing period).
• I have verified that Guitar Tricks no longer appears in my active subscriptions (check website, App Store and Google Play separately).
• If I used the App Store or Google Play, I have confirmed cancellation in Settings > Subscriptions (Apple) or Google Play > Subscriptions.
• I have saved the cancellation confirmation email and confirmation number.
• I have checked my bank account or payment provider to confirm no new Guitar Tricks charge appears after the cancellation date.
• If I qualify for a 60-day refund, I have emailed Guitar Tricks' support team and explicitly requested the refund with my order number.
• If Guitar Tricks charged me after cancellation, I have contacted my bank to request a chargeback.

How to contact guitar tricks for support

Guitar Tricks is a US-based company. New Zealand customers do not have a local postal address or phone number. Contact them via email or their web contact form to request refunds, verify cancellation or escalate complaints.

Email support

Send all cancellation, refund and billing inquiries to Guitar Tricks' customer support email address. Check guitartricks.com for their current support email (it is typically listed in the "Contact Us" footer or account settings). Address your email to: Guitar Tricks Customer Support. Include your account number, subscription plan, original purchase date and the reason for your inquiry in the subject line.

Web contact form

Visit guitartricks.com and locate the "Contact Us" page or "Help" section. Complete the online contact form with your account details and inquiry. Expect a response within 2 to 5 business days. Save the ticket number or reference number provided.

US mailing address (for formal complaints)

If email and web forms do not resolve your dispute, you may send a formal letter to Guitar Tricks' registered address. As of this publication, Guitar Tricks' corporate mailing address is located in the United States. Consult their website's "Contact" page for the current address, or search for "Guitar Tricks company address" for the most up-to-date information. Send all formal complaints via registered mail and retain the tracking number.

Final summary and next steps

Cancelling Guitar Tricks in New Zealand is straightforward when you follow the correct procedure for your subscription method (website, App Store or Google Play). Your cancellation right is protected by the Consumer Guarantees Act 1993, which gives you the power to reclaim your money if the service fails to meet acceptable quality standards. Furthermore, Guitar Tricks' own 60-day money-back guarantee provides a contractual refund window that exceeds your legal minimum.

Key takeaways: cancel directly through your account dashboard or app settings to create an audit trail; verify cancellation has been processed by checking your subscriptions list within 24 hours; request a refund explicitly in writing if you fall within the 60-day window; and escalate to the Commerce Commission if Guitar Tricks refuses to cooperate.

Yafee has helped thousands of consumers cancel problematic subscriptions and recover refunds under New Zealand consumer law. Visit yafee.com for additional guides on cancelling other online services, understanding your consumer rights and resolving disputes with service providers. Yafee provides this information to empower you to make confident, informed decisions about your subscriptions. Yafee remains your trusted partner in navigating contract cancellations and protecting your consumer rights across all platforms and service types.