How to cancel Simply Guitar in UAE and stop unwanted charges

What Simply Guitar is and how it works

Simply Guitar is a mobile learning app developed by JoyTunes that teaches you guitar through interactive lessons, real-time audio feedback, and an expanding song library. The app guides beginners and returning players through structured practice routines tailored to your skill level, accessible on iOS and Android devices.

The service operates on a freemium model. You access basic content free, but unlock premium lessons, advanced practice tools, and full song libraries through a paid subscription. Simply Guitar renews automatically on your billing date unless you actively cancel beforehand. You manage your subscription through whichever platform you purchased it on: the Apple App Store, Google Play, or SimplyGuitar.com directly.

When you might need to cancel

You may decide to cancel for several reasons. The lessons might not match your learning pace, you may have chosen to work with a live instructor instead, or you simply want to pause your subscription temporarily. Whatever your reason, UAE consumer law protects your right to cancel without penalty, and Yafee has guided thousands of users through this process to avoid unexpected renewal charges.

How much Simply Guitar costs

Simply Guitar offers multiple subscription tiers. The following table shows typical pricing in the UAE market:

All subscriptions renew automatically. If you do not cancel before your renewal date, you will be charged again. Yafee recommends setting a calendar reminder on your billing date so you do not miss the cancellation window.

Your consumer rights in UAE when cancelling subscriptions

UAE consumer protection law gives you clear legal rights when you purchase digital services, including music and education apps.

What the UAE consumer protection law protects

Under the UAE Consumer Protection Law (Law No. 24 of 2006), you have the right to cancel any online subscription and request a refund if the service does not deliver as advertised or if you change your mind within 14 calendar days of purchase. For auto-renewing subscriptions, the law requires companies to obtain your clear, informed consent before each renewal. If Simply Guitar obscures the cancellation process or makes it deliberately difficult to exit, this breaches fair trading standards and gives you grounds to escalate your complaint.

Furthermore, if Simply Guitar continues charging you after you have cancelled, you may demand a full refund of all unauthorised charges. The Ministry of Economy Consumer Protection Section enforces these rights on your behalf if the company refuses to comply.

Your legal position when cancelling

You are entitled to cancel your Simply Guitar subscription at any time, with immediate effect on future charges. If you are within 14 days of your initial purchase and the service does not meet its description, you may request a refund of the entire subscription fee. Even after the 14-day period, if Simply Guitar continues charging you after a valid cancellation request, you have grounds to claim those amounts back. Keep all cancellation confirmations and billing statements as evidence. If support staff resist your refund claim, contact the Ministry of Economy, which has the power to compel refunds and levy penalties on non-compliant businesses.

When to escalate your complaint to the ministry of economy

If you cancel your subscription in writing or via the app but charges continue, or if Simply Guitar refuses to refund unauthorized payments, document everything: your cancellation date, confirmation number, billing statements showing duplicate charges, and email records of your requests. Yafee recommends keeping screenshots of every communication. Contact the Ministry of Economy Consumer Protection Section and submit your evidence. The Ministry takes subscription abuse seriously and can compel immediate refunds, award compensation, and suspend the company's trading licence if it repeatedly breaches consumer law.

Methods to cancel Simply Guitar

You have four primary routes to cancel your subscription, depending on where you purchased it. The fastest cancellation happens through the platform itself, because you do not need to wait for support staff to process your request.

Cancellation by platform: speed and method

Yafee strongly recommends using the app-store or website method whenever possible, as these provide instant confirmation and eliminate delays. If you subscribed via PayPal or credit card, those platforms offer additional protection because they hold payment records independent of Simply Guitar.

How to cancel Simply Guitar step by step

Follow the exact steps for your subscription method to ensure your cancellation is processed immediately and securely.

Cancel through the apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Do not open Simply Guitar itself; you must use your device Settings.
2. Scroll down and tap Subscriptions (or find it under your Apple ID).
   • You may need to tap your Apple ID profile photo at the top first.
3. Look for Simply Guitar in your active subscriptions list.
   • If you do not see it, your subscription may have already expired or been cancelled.
4. Tap Simply Guitar, then tap Cancel Subscription.
   • The app will ask you to confirm your reason for cancelling (optional).
5. Confirm the cancellation by tapping a final "Confirm Cancellation" button.
   • You will receive an immediate on-screen confirmation.
6. Take a screenshot of the confirmation for your records.
   • This screenshot is your proof of cancellation if you need to dispute a future charge.

Cancel through google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Ensure you are logged into the Google account that purchased the subscription.
2. Tap your profile icon in the top right corner.
   • This opens your account menu.
3. Select Subscriptions from the dropdown menu.
   • You will see all active subscriptions tied to your account.
4. Tap Simply Guitar from the list.
   • Scroll if necessary to find it.
5. Tap Cancel subscription at the bottom of the screen.
   • Google Play will ask why you are cancelling (optional feedback).
6. Confirm the cancellation on the final screen.
   • You will receive immediate confirmation and an email from Google Play within minutes.
7. Save the confirmation email as backup evidence.
   • Yafee recommends keeping this email for at least 12 months after cancellation.

Cancel through SimplyGuitar.com website

1. Visit SimplyGuitar.com and log into your account.
   • Use the same email address you registered with originally.
2. Navigate to Account Settings or My Subscriptions.
   • This is usually in your profile dropdown menu at the top right.
3. Find your active subscription and select Manage Subscription.
   • You will see your renewal date and billing amount here.
4. Click Cancel Subscription or Downgrade to Free.
   • The website will display a summary of what you are losing access to.
5. Confirm your cancellation on the next screen.
   • You will see a confirmation message immediately.
6. Screenshot or print the confirmation page.
   • Note the cancellation date and reference number if provided.
7. Expect a confirmation email within 24 hours.
   • If you do not receive one, contact support with your account email and request written confirmation of cancellation.

Cancel via PayPal

1. Log into your PayPal account (paypal.com).
   • Use your email and password.
2. Click on Settings (gear icon) in the top right.
   • Select Settings from the dropdown.
3. Go to Subscriptions and pre-approved payments in the left menu.
   • This shows all services you have granted PayPal access to.
4. Find JoyTunes or Simply Guitar in the list.
   • Scroll if needed.
5. Click Cancel next to the subscription.
   • PayPal will ask you to confirm.
6. Confirm the cancellation.
   • PayPal will immediately stop PayPal from sending payments to JoyTunes.
7. Take a screenshot of the cancellation confirmation.
   • Yafee recommends also checking your email for a PayPal confirmation message within the hour.

Cancel via credit card (direct billing)

1. Locate the most recent email from Simply Guitar or JoyTunes.
   • Find the support email address or customer service link in the footer.
2. Compose a clear cancellation email from your registered account email address.
   • Subject line: "Subscription Cancellation Request - [Your Email]"
   • Include: your full name, account email, billing date, and the words "I request immediate cancellation of my Simply Guitar subscription, effective today."
3. Send the email to the support address.
   • Use certified delivery (read receipt) if available through your email provider.
4. Wait for a confirmation response.
   • Support should reply within 2-3 business days confirming cancellation.
5. If you do not receive confirmation within 3 days, send a follow-up email and contact PayPal or your bank.
   • Inform your card issuer that you have requested cancellation and ask them to monitor for further Simply Guitar charges.
6. Monitor your next billing statement.
   • Verify that no charge appears on your expected renewal date.

What happens after you cancel Simply Guitar

Understanding the post-cancellation timeline protects you from confusion and ensures you do not pay for access you no longer use.

Access and billing after cancellation

Immediately after you cancel, your subscription no longer renews. However, you retain access to premium features until the end of your current billing period. For example, if you cancel on day 10 of a monthly subscription, you keep full access until day 30. You will not be charged again after that date. If you subscribed to an annual plan and cancel on day 100, you retain access until day 365.

Yafee recommends marking your cancellation date on a calendar and checking your billing statements one month later to confirm no charge appeared. If a charge does appear after cancellation, your cancellation failed, and you must escalate to your payment provider or the Ministry of Economy.

Refund eligibility after cancellation

You are entitled to a refund if any of the following apply: you cancel within 14 days of your first purchase; the service does not function as advertised; you cancelled in writing but Simply Guitar continues charging you; or you can prove you never gave consent to auto-renewal. Contact support with your cancellation confirmation and bank statement showing the unwanted charge. Include a brief explanation of why you believe the refund is justified. If support refuses, escalate to the Ministry of Economy with copies of all communication. Yafee has helped thousands of consumers recover refunds this way when companies resist initially.

Common mistakes to avoid when cancelling

Cancelling subscriptions is straightforward, but a few mistakes can leave you vulnerable to unexpected charges or trapped in a service you no longer want.

Mistake 1: cancelling within the app instead of the platform

Simply Guitar itself may have a "Cancel" button, but this sometimes does not fully cancel your subscription with Apple or Google. Always cancel through the App Store, Google Play Store, or SimplyGuitar.com website. The app interface can be misleading. Yafee strongly recommends using the official platform every time.

Mistake 2: assuming cancellation is instant when it is not

If you cancel via credit card billing or email, processing takes 1-3 business days. If your renewal date arrives before the cancellation is processed, you may be charged again. To prevent this, cancel at least 5 days before your renewal date if using email, or use instant methods (app store or website) if your renewal is imminent.

Mistake 3: not saving proof of cancellation

Screenshot or save every cancellation confirmation you receive. If a charge appears after cancellation, your cancellation proof is the only evidence that you acted promptly. Without proof, disputing the charge becomes harder. Yafee recommends keeping cancellation confirmations for 12 months after cancellation.

Mistake 4: cancelling the payment method instead of the subscription

Deleting your credit card or removing the app does not cancel the subscription. Simply Guitar will continue to bill that payment method if it has an alternative on file, or it will mark your account as owing money. You must explicitly cancel the subscription through the platform. Cancelling the payment method is a separate step that you can take afterward for security.

Mistake 5: not checking for renewal after cancellation

Inspect your bank or credit card statement on your original renewal date. Confirm that no Simply Guitar charge appears. If one does, contact support immediately with your cancellation confirmation and ask for a refund. Consequently, you may need to file a dispute with your bank or escalate to the Ministry of Economy if support denies the refund.

How to request a refund after cancelling

If you are entitled to a refund, the process is straightforward when you provide the right evidence.

Step 1: gather your evidence

Collect these documents before contacting support: your cancellation confirmation (screenshot or email); your original purchase receipt from the App Store, Google Play, or SimplyGuitar.com; your bank or credit card statement showing the charge date and amount; and any email correspondence with support about your cancellation or refund request. The more evidence you provide, the faster support will process your refund.

Step 2: contact Simply Guitar support

Email [email protected] (or the address on SimplyGuitar.com) with the subject line "Refund Request - [Your Account Email]". Include your evidence, a clear explanation of why you believe you are entitled to a refund, and the specific amount you are requesting. Keep your message brief and professional. Expect a response within 3-5 business days.

Step 3: escalate if support refuses

If support denies your refund claim, and you believe you are entitled to one under UAE Consumer Protection Law, file a complaint with the Ministry of Economy Consumer Protection Section. Submit your cancellation proof, correspondence with support, and bank statements showing the charge and your cancellation date. The Ministry will investigate and can compel Simply Guitar to refund you and pay compensation. This escalation is free and has a strong success rate.

Checklist: confirm your cancellation was successful

Use this checklist to verify that your Simply Guitar cancellation is final and you will not face surprise charges.

• Take a screenshot of the cancellation confirmation immediately.
• Save the confirmation email from the App Store, Google Play, or PayPal.
• Note your renewal date on a calendar.
• Check your bank statement 5 days after your renewal date to confirm no charge appeared.
• Keep all cancellation evidence for 12 months.
• If a charge appears, reply to the confirmation email or contact support within 2 days.
• If support refuses to refund, gather bank statements and contact the Ministry of Economy.
• Yafee recommends also deleting the Simply Guitar app from your device once you confirm the subscription is cancelled, to prevent accidental re-subscription.

Contact information and escalation

If you need to escalate your cancellation or refund dispute beyond Simply Guitar support, use the following official channels.

Simply Guitar support

Email: [email protected]

Website: SimplyGuitar.com

Ministry of economy consumer protection section (UAE)

The Ministry of Economy enforces consumer law across the UAE and has the authority to compel refunds, award compensation, and penalize non-compliant businesses. If Simply Guitar refuses to cancel your subscription or refund unauthorized charges, file a formal complaint:

Ministry of Economy
Consumer Protection Sector
United Arab Emirates
Phone: 600-52-0000 (toll-free)
Website: www.moe.gov.ae

Provide your cancellation confirmation, bank statements, and all email correspondence with support. The Ministry typically responds within 15 business days and can compel refunds within 30 days if your claim is valid.

Summary: cancel Simply Guitar confidently in UAE

Cancelling Simply Guitar is designed to be quick and painless when you use the right method. The Apple App Store and Google Play Store offer instant cancellation with immediate confirmation. SimplyGuitar.com provides direct control over your account. PayPal and credit card billing require email requests but are equally valid. In all cases, UAE consumer law protects your right to cancel without penalty and to reclaim your money if you meet refund criteria.

Keep cancellation evidence, monitor your billing statement on your renewal date, and escalate to the Ministry of Economy if Simply Guitar continues charging you after a valid cancellation. Yafee has helped thousands of users navigate subscription cancellations across the UAE and stands ready to guide you through dispute escalation if support resists your refund. Whether you are switching to a live instructor, learning at a different pace, or simply want to pause your subscription, you have legal protection and simple tools to exit without losing money to unexpected renewal charges.