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Cancel Exodus 90: Step-by-Step Guide
How to cancel Exodus 90 in new zealand and protect your consumer rights
What is Exodus 90 and why new zealand subscribers choose it
Exodus 90 is a faith-based digital subscription program that delivers 90 days of structured spiritual discipline, prayer guidance, and community support via web and mobile apps. You access daily prompts, guided content, and peer accountability through a platform designed for people seeking intentional spiritual development alongside like-minded believers.
The service operates on a subscription model, which means your access and billing cycle depend entirely on where you subscribed. Understanding your subscription platform is the first step toward understanding your cancellation rights and options.
How you can subscribe to Exodus 90
You have three distinct subscription channels: the Apple App Store, Google Play Store, or direct web purchase via the Exodus 90 website. Each channel operates independently, with different payment processors, billing cycles, and cancellation procedures. Your chosen platform determines whether you cancel through Apple, Google, or Exodus 90 itself.
Pricing structure in new zealand
Exodus 90 charges you in New Zealand dollars (NZD) if you subscribe via the Apple App Store in New Zealand. Conversely, direct web purchases are denominated in US dollars (USD). The annual plan provides better long-term value if you commit to the full 90-day journey and beyond.
| Plan | Price | Billing cycle | Platform |
|---|---|---|---|
| Monthly membership | NZ$16.49 | Every 30 days | Apple App Store (NZ) |
| Annual membership | NZ$149.99 | Every 12 months | Apple App Store (NZ) |
| Monthly membership | US$9/month | Every 30 days | Web (direct purchase) |
| Annual membership | US$90/year | Every 12 months | Web (direct purchase) |
| Monthly membership | Google Play varies | Every 30 days | Google Play Store (NZ) |
Why you might cancel Exodus 90 and when to act
Your reasons for cancellation are entirely valid, and New Zealand consumer law protects your right to withdraw from subscriptions under specific conditions. Whether you've completed the 90-day program, discovered the content misaligns with your expectations, or face changed financial circumstances, you may cancel at any time.
Common reasons subscribers cancel
You may find the daily discipline too demanding, discover the spiritual framework doesn't match your beliefs, face unexpected financial pressure, or simply recognise the subscription no longer serves your needs. Life circumstances change, and your subscription should flex with you. Yafee understands that every cancellation reflects a genuine decision to redirect your money or attention elsewhere.
The critical 30-day window before renewal
Exodus 90 auto-renews your subscription unless you cancel at least 30 days before your next billing date. If you miss this deadline, the company will charge you for the next period before you can stop it. Mark your renewal date in your calendar or set a phone reminder now to avoid unexpected charges. This protection is your responsibility under the subscription agreement, so timing your cancellation matters significantly.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA) form the legal foundation of your rights as a New Zealand consumer. These laws grant you specific protections against unfair contract terms, misrepresentation, and non-compliance with subscription cancellation procedures.
What the consumer guarantees act guarantees you
Under the CGA, every service supplied to you must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Exodus 90 fails to deliver its promised spiritual content, community features, or app functionality, you have grounds to seek a refund or compensation. Your legal position is protected: the company cannot exclude or limit these guarantees through its terms of service.
Furthermore, the CGA requires that subscription cancellations be processed promptly. If Exodus 90 charges you after you cancel, you can dispute the charge and demand a refund. The company bears the burden of proving it processed your cancellation correctly.
Fair trading act protections against misleading conduct
The FTA prohibits companies from making false or misleading claims about their services, prices, or cancellation procedures. If Exodus 90 tells you cancellation takes "up to 7 days" but then charges you after 30 days, that constitutes a breach of the FTA. You can lodge a complaint with the Commerce Commission, New Zealand's primary consumer protection authority.
Your legal position if Exodus 90 refuses to cancel
You have three escalation routes if the company fails to honour your cancellation request. First, request written confirmation of your cancellation in writing (email counts). Second, dispute the charge through your payment method (credit card chargeback or bank reversal). Third, lodge a formal complaint with the Commerce Commission or seek guidance from your local Citizens Advice Bureau. Yafee recommends documenting every communication - screenshots, emails, and cancellation confirmations - as evidence of your cancellation attempt.
How to cancel Exodus 90 based on your subscription method
Your cancellation procedure depends entirely on your chosen platform. Identify where you subscribed and follow the exact steps below to stop future charges immediately.
Cancelling if you subscribed via apple app store
Apple manages all subscription billing for iOS users. You control cancellation through your Apple ID settings, not through Exodus 90 directly. This separation protects your privacy and gives you independent control over your payments.
- Open the Settings app on your iPhone or iPad.
- If you use an older iOS version (below iOS 15.1), skip to Step 3 below.
- Tap your name at the very top of the settings screen.
- This opens your Apple ID profile menu.
- Select Subscriptions.
- You see a list of all active and expired subscriptions.
- Find and tap Exodus 90 in the list.
- The subscription detail screen appears.
- Tap Cancel Subscription.
- Apple asks you to confirm your reason (optional).
- You can provide feedback, but this step is not mandatory.
- Confirm by tapping Cancel [Subscription name] again.
- A final confirmation screen appears.
- Your subscription cancels immediately.
Alternative method via web: You can also manage subscriptions at appleid.apple.com by signing in with your Apple ID, navigating to Subscriptions, and following the same cancellation steps from any browser (Mac, Windows, or mobile).
Timing note: Apple sometimes delays cancellation confirmations. Check your subscription status again after 2 hours to confirm the cancellation took effect and no renewal charge appears.
Cancelling if you subscribed via google play store
Google Play manages billing and subscription lifecycle on Android devices. Like Apple, Google acts as the intermediary between you and Exodus 90, so you cancel through Google's system, not Exodus 90 directly.
- Open the Google Play app on your Android phone or tablet.
- Ensure you are logged into the Google account that made the purchase.
- Tap your profile icon in the top-right corner.
- A dropdown menu appears.
- Select Manage your Google Play account.
- This takes you to the account management page.
- Tap the Subscriptions tab at the top.
- You see all active subscriptions linked to your account.
- Find and tap Exodus 90.
- The subscription details screen opens.
- Tap Cancel subscription.
- Google may ask you to provide cancellation feedback.
- Complete this (optional) and tap Cancel subscription again.
Web-based alternative: You can cancel via play.google.com by signing into your Google account, navigating to Manage my subscriptions, selecting Exodus 90, and tapping Cancel subscription. This method works from any browser.
Important note: Google processes cancellations immediately, but the final billing cycle may continue until your next renewal date. Your cancellation prevents future charges, but you may retain access until your paid period ends.
Cancelling if you purchased directly from Exodus 90
If you subscribed via the Exodus 90 website (membership.exodus90.com) using your credit card or PayPal, you must contact Exodus 90 directly to cancel. The company does not provide an automated cancellation portal for direct web subscribers.
- Locate the Exodus 90 mailing address listed at the end of this guide.
- This is the official address provided in the Exodus 90 Terms of Service.
- Draft a written cancellation notice that includes:
- Your full name
- Your email address associated with your Exodus 90 account
- Your subscription start date (if known)
- A clear statement: "I wish to cancel my Exodus 90 subscription effective immediately."
- The date you are sending the notice
- Send your notice by registered mail or email to the address below.
- Registered mail provides proof of delivery and timing.
- Keep a copy for your records.
- Wait for written confirmation from Exodus 90.
- The company should respond within 5 to 10 business days.
- If you receive no response, follow up with a second notice or contact your bank to dispute the charge.
Yafee recommends sending your cancellation by registered post: This creates a timestamped record proving you cancelled at least 30 days before your renewal date. This evidence protects you if the company later charges you and disputes your cancellation claim.
What happens after you cancel Exodus 90
Cancellation is not instantaneous across all platforms. Understanding the timeline and what access you retain protects you from unexpected charges and service disruption.
Your access during the cancellation window
Immediately after cancellation, you retain access to Exodus 90 content until the end of your current paid billing period. For example, if you cancel on day 15 of a 30-day cycle, you can use the app until day 30. On day 31, your access terminates and no charge is levied for the next period.
Verification: confirming your cancellation took effect
Do not assume your cancellation succeeded. Log into your Exodus 90 account (if using the web platform) or revisit your subscription settings (Apple or Google) within 48 hours to confirm the cancellation status. Look for language stating "Subscription cancelled" or "This subscription will not renew" or similar confirmation.
If your subscription still appears active or "pending renewal," contact the relevant platform (Apple, Google, or Exodus 90 directly) immediately. Document the cancellation status with a screenshot as evidence.
If you are charged after cancelling
If Exodus 90 or its payment processor charges you after your cancellation takes effect, you have the right to dispute the charge. Contact your bank or credit card provider immediately and request a chargeback or reversal. Provide them with your cancellation confirmation and the unauthorized charge statement. The burden of proof falls on Exodus 90 to demonstrate you authorised the charge after cancellation.
Refund eligibility and how to claim a refund
Refund rights depend on your circumstances and the reason for cancellation. New Zealand consumer law grants you specific refund protections, but timing and method affect your outcome.
When you are entitled to a refund
You have the right to a refund if: (1) you cancel within 30 days of your subscription start date and have not materially used the service (Money Back Guarantee period); (2) Exodus 90 fails to deliver the promised service quality or features under the Consumer Guarantees Act; (3) the company misrepresented the service in its marketing; or (4) you cancelled before the renewal date, but the company charged you anyway.
If you cancel after using the service for more than 30 days, refund eligibility becomes limited. Exodus 90 may refuse a refund for used content unless the service was defective or the company breached its legal obligations.
How to request a refund
If you subscribed via Apple App Store or Google Play, request your refund through Apple or Google respectively - not Exodus 90. Both platforms maintain customer refund teams and process refund requests independently of the service provider.
For direct web purchases, email or mail your refund request to Exodus 90's support address (listed below) with the following information:
- Your full name and account email
- Your subscription dates and the amount charged
- A clear reason: "I request a refund under the Consumer Guarantees Act because [reason]" or "I request a refund because the service failed to meet the advertised standard."
- The date of your refund request
Expect a response within 10 business days. If Exodus 90 denies your refund and you believe the denial violates the Consumer Guarantees Act or Fair Trading Act, escalate to the Commerce Commission.
Common mistakes to avoid when cancelling
Cancellation can feel straightforward, but small errors result in unexpected charges, lost evidence, and frustration. The good news is that awareness prevents almost every common cancellation mistake.
Mistake 1: cancelling only through email to an unofficial address
Sending a cancellation email to a support inbox may never reach the billing department or be actioned before your renewal date. Always use the official mailing address provided in Exodus 90's Terms of Service, and send by registered mail for proof of delivery. Email is acceptable as a backup, but not as your primary cancellation method.
Mistake 2: assuming cancellation removes the app from your device
Cancelling your subscription does not delete the Exodus 90 app from your phone. Your access to content terminates, but the app remains installed until you manually uninstall it. Conversely, uninstalling the app does not cancel your subscription - you must cancel through your subscription settings.
Mistake 3: missing the 30-day advance cancellation window
If you cancel fewer than 30 days before your renewal date, Exodus 90 will charge you for the next period, and your cancellation takes effect only after that payment posts. Plan your cancellation well in advance. Yafee advises setting calendar reminders 35 days into your billing cycle to ensure you cancel comfortably before the deadline.
Mistake 4: failing to screenshot or document your cancellation
If a dispute arises, your screenshots and timestamped confirmation emails are your strongest evidence. Do not rely on memory or informal acknowledgments. Capture confirmation emails, subscription settings showing "cancelled," and the date and time clearly visible on every screenshot.
How to compare subscription cancellation processes
Different platforms and services vary in cancellation simplicity and consumer protections. Yafee has created this comparison to help you understand where Exodus 90 stands among similar services.
| Aspect | Apple App Store | Google Play | Direct web purchase |
|---|---|---|---|
| Cancellation method | Self-service (settings) | Self-service (settings) | Written notice required |
| Time to cancel (average) | 2 minutes | 2 minutes | 3-5 days (mail) or 1 day (email) |
| Confirmation receipt | Automatic email | Automatic email | Varies; request written confirmation |
| Refund portal | Apple (direct) | Google (direct) | Exodus 90 (email/mail request) |
| Consumer protection | Apple terms plus CGA/FTA | Google terms plus CGA/FTA | Exodus 90 terms plus CGA/FTA |
If Exodus 90 refuses to cancel or charges you incorrectly
Disputes do occur. If Exodus 90 or its payment processor ignores your cancellation, charges you after you cancel, or refuses a legitimate refund request, New Zealand law provides clear escalation routes.
Step 1: demand written confirmation of your cancellation
Email Exodus 90 (or contact Apple or Google) requesting written confirmation that your cancellation has been processed and the cancellation date. Keep this email and their response. If they fail to respond within 5 business days, escalate.
Step 2: dispute the charge through your payment method
Contact your bank, credit card company, or PayPal and report the charge as unauthorised (if you cancelled before the charge) or request a chargeback. Provide them with your cancellation confirmation. The payment processor will investigate and may reverse the charge within 10 to 30 business days.
Step 3: lodge a formal complaint with the commerce commission
If Exodus 90 refuses to acknowledge your cancellation or your payment dispute fails, file a complaint with the Commerce Commission (comcom.govt.nz). The Commission enforces the Fair Trading Act and Consumer Guarantees Act. Your complaint should include:
- Your name, email, and phone number
- Exodus 90's company name and mailing address
- A detailed description of the problem (e.g., "Charged after cancellation despite proof of notice")
- Copies of all supporting evidence (cancellation confirmations, charge statements, emails)
- The amount disputed
- What remedy you are seeking (refund, cancellation, account credit)
The Commerce Commission investigates serious breaches of consumer law and may take enforcement action against Exodus 90 if a pattern of cancellation violations emerges.
Step 4: seek assistance from citizens advice bureau
If you need guidance navigating complaints or disputes, contact your local Citizens Advice Bureau (cab.org.nz). The service is free and impartial, and advisors can help you draft formal complaints and understand your legal options.
Contact address for Exodus 90 cancellation and refunds
Use this address when sending written cancellation or refund requests for direct web purchases. Yafee emphasises that registered mail provides the strongest proof of delivery and timing.
Mailing address: As specified in the Exodus 90 Terms of Service. If no New Zealand-specific address is provided, you may use the general business mailing address listed in Exodus 90's legal documentation or contact [email protected] for clarification.
For Apple App Store or Google Play cancellations, use the platform's built-in support channels - do not mail Exodus 90 directly.
Final steps: your checklist before and after cancelling
Use this checklist to ensure your cancellation is complete, documented, and protected by consumer law.
| Action | Timing | Completed? |
|---|---|---|
| Identify your subscription platform (Apple, Google, or web) | Before cancelling | ☐ |
| Check your next renewal date | Before cancelling | ☐ |
| Confirm you are cancelling at least 30 days before renewal | Before cancelling | ☐ |
| Screenshot your current subscription status | Before cancelling | ☐ |
| Complete the cancellation through your platform | Cancellation day | ☐ |
| Save all cancellation confirmation emails or screenshots | Immediately after cancelling | ☐ |
| Verify cancellation status in your subscription settings (48 hours later) | 2 days after cancelling | ☐ |
| Monitor for unexpected charges | At each renewal date | ☐ |
| Request refund (if eligible) within 30 days of subscription start | Within 30 days | ☐ |
Summary and next steps
Cancelling Exodus 90 in New Zealand is straightforward when you follow the correct platform-specific procedure and understand your consumer protections. Your cancellation rights are grounded in the Consumer Guarantees Act 1993 and Fair Trading Act 1986, which guarantee you the right to cancel, receive timely processing, and claim refunds if the service fails to meet legal standards.
Whether you subscribed via Apple App Store, Google Play, or directly through the Exodus 90 website, you now have the precise steps to cancel without confusion. Yafee has guided thousands of New Zealand consumers through subscription cancellations, and the outcome is always the same: clarity, protection, and control over your money. Document every step, verify your cancellation, and escalate to the Commerce Commission if Exodus 90 refuses to honour your request.
Your subscription should serve your life, not constrain it. When it no longer aligns with your needs, you have the right - and now the knowledge - to cancel with confidence. Start your cancellation today, and Yafee remains your trusted resource if you encounter any obstacles along the way.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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