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Frequently asked questions
Cancel Exodus 90: Step-by-Step Guide
How to cancel your Exodus 90 subscription and recover your funds
What is Exodus 90 and why cancellation matters
Exodus 90 is a digital membership programme designed for men pursuing spiritual formation through structured daily prayer, reflections, and seasonal community challenges. The service operates via a mobile app and web platform, delivering content to members across the globe, including Australia. You access daily spiritual materials and participate in small group formation activities on your schedule.
Cancellation becomes relevant when your circumstances change, the trial period ends without meeting your expectations, unexpected charges appear on your bank statement, or you have simply completed what you needed from the programme. Yafee recognises that terminating a subscription should be clear and hassle-free, not hidden behind complex procedures or aggressive renewal policies. Your decision to cancel is legitimate, and you deserve straightforward guidance to execute it.
When you should consider cancelling
You may wish to cancel if you are not actively engaging with the daily content or group features, if the membership cost does not align with the value you receive, if you have located a spiritual community that better suits your needs, or if the group-based format does not complement your personal spiritual practice. Do not feel obligated to continue simply because you initiated a trial; your financial commitment should reflect genuine value.
Common reasons australian users cancel Exodus 90
Cancellations frequently occur when the 14-day free trial expires and members are not ready to commit financially, when unexpected renewal charges post to bank statements without clear prior notification, when the structured group format proves incompatible with individual spiritual preferences, or when life circumstances shift priorities. Understanding your own reason for cancellation helps you act with clarity and avoid hesitation that permits unwanted charges to process.
Exodus 90 pricing and subscription plans
Exodus 90 operates a straightforward membership structure with flexible payment options and a qualifying student discount.
| Plan | Billing cycle | AUD price | Key details |
|---|---|---|---|
| Core membership (annual) | Once per year | A$135 per year | Converted from USD $90; auto-renews annually unless cancelled |
| Core membership (three instalments) | Three separate charges | A$45 per instalment | Spreads annual cost across three months; each charge approximately A$45 |
| Free trial | 14 days | Free | Complete access to all membership features; converts to paid plan unless cancelled |
| Student membership | Annual or instalments | Contact provider | Reduced rate available with proof of valid student status |
The 14-day free trial represents your risk-free evaluation window. You gain full access to Exodus 90 content without payment. However, if you do not cancel before the trial period expires, the service will automatically charge your payment method and convert you to a paid membership. Yafee advises marking your calendar on day one of your trial so you retain visibility of your cancellation deadline and prevent unwanted charges.
Your consumer rights under australian law
Australian consumer protection law grants you specific rights when purchasing from overseas digital services, including Exodus 90.
Understanding the australian consumer law
The Australian Consumer Law, enforced by the Australian Competition and Consumer Commission (ACCC), protects you when purchasing goods and services. You hold the right to receive a refund if a service is not provided as described, is faulty, or was activated without your explicit informed consent. Consequently, if Exodus 90 charged you after your trial period without clear authorisation, or if the service failed to deliver the functionality promised in its marketing materials, you have legal grounds to dispute the charge with your bank or payment provider.
Furthermore, Australian Consumer Law permits you to cancel within a reasonable timeframe if the service does not match the description the provider gave. While Exodus 90's terms state they do not provide prorated refunds for unused portions of paid memberships, this clause does not override your statutory consumer rights. If you can demonstrate the service was misrepresented or that you never authorised the charge, the provider must honour your refund claim.
Your legal position on Exodus 90 cancellation
You retain the right to cancel your Exodus 90 membership at any time. If you cancel during the 14-day free trial before any charge is applied, you will not incur fees. If you cancel after a paid charge has been made, your position depends on whether the charge was authorised. If you did not explicitly approve the conversion from trial to paid membership, the ACCC supports your claim for a full refund. If you did authorise the payment but wish to cancel before the next renewal, you may do so, though Exodus 90 will not refund the portion of your membership you have not yet used. Document all cancellation communications and keep records of your payment history.
When to escalate to the ACCC
If Exodus 90 declines your cancellation request, refuses to process it, or disputes a refund claim despite your evidence of non-authorisation, escalate the matter to the ACCC. The ACCC investigates complaints about unfair contract terms, misleading conduct, and service failures. You may lodge a complaint via the ACCC website (accc.gov.au) or contact your state or territory consumer affairs office. Yafee recommends gathering all documentation: confirmation emails, payment receipts, trial activation records, and copies of your cancellation request before contacting the ACCC.
Step-by-step cancellation methods
Exodus 90 provides multiple cancellation channels; you may use whichever suits your circumstances.
Cancel via the Exodus 90 app
- Open the Exodus 90 app on your mobile device and log in with your account credentials.
- Navigate to your account settings or profile menu (typically accessible via an icon in the bottom right or top left corner).
- Select "Subscription," "Membership," or "Billing" (labelling may vary).
- Locate the option to "Cancel membership," "Cancel subscription," or "Manage plan."
- Follow the on-screen prompts to confirm cancellation. The system will likely ask your reason for leaving.
- Retain a screenshot or note of the confirmation screen, including the date and time of cancellation.
App-based cancellation is the fastest method and provides immediate confirmation. Most users receive a cancellation confirmation email within minutes of completing this process.
Cancel by email
- Compose a new email to [email protected] (or the support address listed in your account confirmation emails).
- Use a clear subject line: "Membership cancellation request" or "Cancel my Exodus 90 account."
- In the email body, state your intent to cancel your membership immediately.
- Include the following details:
- Your full name.
- The email address associated with your Exodus 90 account.
- Your account ID or username (if visible in your profile).
- The effective date you wish the cancellation to take place.
- Send the email from the email address linked to your account to verify ownership.
- Expect a confirmation response within 24 to 48 hours.
- Save the confirmation email in a dedicated folder for your records.
Email cancellation creates a paper trail and is particularly useful if you later need to dispute a charge or provide evidence of your cancellation request.
Cancel by postal mail
- Obtain the postal address for Exodus 90's U.S. office:
- Exodus 90, 2451 Broadway Street, Fort Wayne, Indiana 46807, United States.
- Write a formal letter that includes:
- Your full name and contact phone number.
- The email address used to register your Exodus 90 account.
- Your account ID or username.
- A clear statement: "I hereby request immediate cancellation of my Exodus 90 membership effective [date]."
- The date you are writing the letter.
- Your signature.
- Print the letter and sign it by hand.
- Place the letter in an envelope and address it to the postal address above.
- Send the letter via Australia Post using tracked postage (such as Australia Post Registered Mail or Express Post). This provides proof of delivery.
- Retain a photocopy of your letter and the Australia Post tracking receipt.
- Allow 10 to 15 business days for the letter to arrive and for Exodus 90 to process your request.
Postal mail is the slowest cancellation method but creates irrefutable documentation if a dispute later arises. Yafee emphasises that tracked postage is essential; standard mail without tracking is not advisable for legal cancellation notices.
What happens after you cancel
Understanding the post-cancellation timeline and access window protects you from unexpected charges.
Immediate access and cut-off dates
Upon successful cancellation, your membership typically remains active until the end of your current billing period. If you cancel mid-cycle, you retain access to all Exodus 90 content and features until your next renewal date would have occurred. For example, if you were charged on 1 March and cancel on 15 March, your access usually continues through 31 March. The provider will not charge you on 1 April. Some providers will grant immediate access termination upon request, though this is not standard.
Confirmation and follow-up
Within 24 to 72 hours of cancellation, you should receive a confirmation email acknowledging your request. If you do not receive confirmation within three business days, contact support again or escalate via Yafee's guidance on consumer rights. Verify that the confirmation email explicitly states:
- Your cancellation has been processed.
- The date on which your access will terminate.
- That no further charges will be applied after the stated end date.
If the confirmation email does not contain these details, reply requesting clarification in writing.
Monitoring your bank account
After cancellation, monitor your bank or credit card statements for the next two billing cycles to confirm that Exodus 90 does not attempt to charge you again. If a charge appears after your cancellation date, contact your bank immediately and dispute the charge as unauthorised. Provide your bank with the cancellation confirmation email as evidence. Your bank will initiate a chargeback process and can recover the funds.
Refunds and recovery of funds
Your eligibility for a refund depends on when you request cancellation and whether the charge was authorised.
Refunds during the free trial period
If you cancel before your 14-day free trial expires, no charges will be applied and no refund is necessary. Ensure you cancel before the trial end date to avoid the auto-conversion to a paid plan.
Refunds after a paid charge
If you have been charged for a paid membership, Exodus 90 does not offer prorated refunds for unused portions under its standard terms. However, Yafee advises that Australian Consumer Law permits you to claim a refund if:
- You did not explicitly consent to the charge.
- The trial-to-paid conversion was not clearly communicated before the charge posted.
- The service did not function as advertised or was unavailable for a significant portion of your membership period.
To request a refund, email [email protected] with the subject "Refund request for unauthorized charge" and provide:
- The date of the charge.
- The amount charged.
- A brief explanation of why you believe the charge was unauthorised or the service did not meet your expectations.
- Your bank statement showing the charge.
If the provider declines your refund request, contact your bank or credit card issuer and initiate a dispute. Present the evidence of your cancellation request and the decline email. Your bank's dispute resolution team will evaluate the claim and may reverse the charge in your favour.
When chargeback disputes may apply
If Exodus 90 continues to charge your card after you have formally cancelled, or if you have clear evidence the original charge was unauthorised, your bank may pursue a chargeback claim. A chargeback is a formal dispute mechanism that compels the merchant to refund the charge or prove authorisation. Chargebacks are particularly effective when you provide written evidence of cancellation (email or postal confirmation) and the merchant cannot demonstrate your informed consent.
Common cancellation mistakes to avoid
Many users inadvertently allow unwanted charges by overlooking simple procedural details. Staying vigilant protects your account and your finances.
Mistake 1: cancelling within the grace period but too late
The 14-day free trial expires at a specific time on a specific date. Cancelling on day 13 at 11:58 PM may not be processed before the trial ends at midnight. To be absolutely safe, cancel on day seven or earlier. You will still retain access to content through the end of your trial period.
Mistake 2: assuming the app will save your changes automatically
When cancelling via the app, ensure you confirm your cancellation request at every prompt. Do not assume the cancellation is complete until you see a final confirmation message. Take a screenshot of that message as proof.
Mistake 3: relying on a single cancellation method without confirmation
If you cancel via email and do not receive a response within 48 hours, contact support a second time or use an alternative method (the app). Do not assume silence means cancellation was processed. Yafee recommends using two methods (for example, email and app) to create redundancy and ensure at least one succeeds.
Mistake 4: not monitoring your bank statement after cancellation
Technology fails, staff members miss requests, and mistakes happen. Check your statement for the two billing cycles following your cancellation date. If an unwanted charge appears, dispute it immediately with your bank rather than attempting another cancellation request alone.
Mistake 5: discarding cancellation confirmation emails
Archive every confirmation email you receive from Exodus 90 in a dedicated folder. If you later need to dispute a charge or prove you cancelled, these emails are your primary evidence. Do not delete them for at least 12 months.
After cancellation: what to do next
Once your cancellation is confirmed, take these final steps to protect yourself and close out your relationship with Exodus 90.
Create a personal record
Maintain a cancellation log containing:
- The date you initiated cancellation.
- The method used (app, email, or postal mail).
- The confirmation date and confirmation number or reference (if provided).
- The date your access will terminate (or has terminated).
- Copies of all confirmation emails or letters.
This log serves as evidence if you need to dispute a charge with your bank or make a complaint to the ACCC.
Update your payment method or unlink your card
Log into your Exodus 90 account one final time (if you still have access) and remove the payment method on file. This adds a technical barrier that prevents accidental re-charges even if a system error triggers an automatic renewal.
Verify your bank statement
Check your statement at 30, 60, and 90 days after cancellation to confirm no additional charges appear. Set calendar reminders so you do not forget these checkpoints.
Refund checklist before contacting your bank
Before escalating to your bank or the ACCC, gather this documentation.
| Item | Why it matters | Where to find it |
|---|---|---|
| Cancellation confirmation email | Proves you cancelled; date-stamped | Your email inbox (search "Exodus 90" or "cancellation") |
| Bank statement showing the charge | Proves the transaction date and amount | Your bank's online portal or mobile app |
| Trial activation email or confirmation | Shows whether trial end date was clearly stated | Your email inbox |
| Screenshots of app settings showing cancellation | Documents in-app cancellation process | Your phone's screenshots folder or photo library |
| Any correspondence with Exodus 90 support | Shows communication chain and support responses | Email conversations or support ticket replies |
| Postal receipt (if cancelling by mail) | Proves delivery to the mailing address | Australia Post tracking or receipt in your possession |
Compile this documentation in a single folder (digital or physical) before contacting your bank. The more evidence you provide, the faster your dispute will be resolved.
Contact information and escalation address
If you require additional support or wish to escalate your cancellation or refund claim, use these contact details.
Exodus 90 support channels
Email: [email protected]
Postal address: Exodus 90, 2451 Broadway Street, Fort Wayne, Indiana 46807, United States
For cancellation by mail, send a formal written notice to the postal address above, signed and dated, stating your intent to cancel immediately. Use tracked postage and retain proof of delivery.
Australian dispute resolution
If Exodus 90 declines your cancellation or refund and you believe your consumer rights have been violated, lodge a complaint with the ACCC (accc.gov.au) or contact your state or territory consumer affairs office. You may also raise the dispute with your bank's dispute resolution team, who will investigate whether the charge was authorised and whether the merchant's conduct breached Australian Consumer Law standards.
Summary: cancelling Exodus 90 with confidence
Cancelling your Exodus 90 membership is straightforward when you follow the correct procedure and maintain clear documentation. Yafee has guided thousands of Australian consumers through subscription cancellations, and the core principles remain consistent: cancel before your trial expires or before your next renewal date, use a documented method (email or app), retain confirmation, and monitor your bank statement for two billing cycles. Your consumer rights under Australian law protect you if charges are applied without authorisation or if the service does not match its description. If the provider resists your cancellation or refuses a legitimate refund, escalate to your bank or the ACCC. Yafee stands ready to assist you in understanding your options and asserting your rights as an Australian consumer purchasing digital services from overseas providers.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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