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Frequently asked questions
Cancel Exodus 90: The Right Way
How to cancel Exodus 90 and recover control of your subscription
What is Exodus 90 and why you might want to cancel
Exodus 90 is a faith-based formation program for men, delivered primarily through a mobile app and web platform. The service combines spiritual disciplines, structured daily guidance, and community engagement across a 90-day cycle and beyond. Exodus 90 operates on an automatic renewal subscription model, meaning your membership renews annually unless you actively cancel within the required notice period.
You may be considering cancellation for several legitimate reasons: the annual cost no longer fits your budget, the program did not deliver the spiritual outcomes you expected, you have completed your 90-day commitment, or unexpected price increases prompted your decision to withdraw. Whatever your reason, Yafee is here to guide you through each cancellation step, ensure you understand your consumer rights, and help you avoid common pitfalls that delay the process or result in unwanted charges.
Understanding the automatic renewal system
Exodus 90 offers a 14-day free trial, then transitions to a paid annual membership that renews automatically each year. The service is available through three distinct channels: the official Exodus 90 website, Apple App Store, and Google Play Store. Each platform has different pricing, cancellation procedures, and renewal dates. Understanding your exact subscription channel is essential before you begin the cancellation process, as cancelling through the wrong platform will not stop your renewal.
Common reasons for cancellation
Community feedback reveals several patterns that lead users to cancel. Many participants report frustration with the shift from flexible monthly payments to mandatory annual renewal, unexpected price changes without advance notice, confusion over renewal timing, and difficulty matching the program's intensity with their daily schedule. Understanding these triggers helps you approach your cancellation with confidence and clarity about your decision.
Pricing and subscription plans across all platforms
Your cancellation strategy depends first on knowing exactly how much you pay, through which platform, and when your next renewal date arrives.
| Subscription channel | Trial period | Price in Ireland | Renewal cycle |
|---|---|---|---|
| Official Exodus 90 website | 14 days free | EUR 90 annually | Annual |
| Apple App Store | 14 days free | EUR 9.99/month or EUR 91.99/year | Monthly or annual |
| Google Play Store | 14 days free | EUR 9.99/month or EUR 91.99/year | Monthly or annual |
Log into your account on the official Exodus 90 website immediately and navigate to the billing section. You will find your renewal date, payment method, and subscription tier listed clearly. Take a screenshot of this information now, as it serves as your proof of purchase and subscription status if a billing dispute arises later. This step is critical before you initiate cancellation.
Your consumer rights and what the law protects
Under Irish consumer law, you have clear statutory protections that apply to Exodus 90 and all subscription services.
Your legal position under the consumer rights act 2022
The Consumer Rights Act 2022 implements the Consumer Rights Directive and grants you the right to cancel a distance contract (a contract formed online or by remote means) within 14 calendar days from the day you enter the contract. This cooling-off period applies to your Exodus 90 subscription. Furthermore, once your 14-day cooling-off period expires, you retain the right to cancel at any time by providing notice to the provider. The Consumer Rights Act 2022 also requires Exodus 90 to provide you with clear, transparent information about the renewal date, frequency of charges, and cancellation procedure before you commit to payment.
If Exodus 90 failed to provide this information clearly at the point of purchase, or if the company charged you after your cancellation request, you may have grounds to claim a refund under the Consumer Rights Act 2022. The Competition and Consumer Protection Commission (CCPC) is the statutory body responsible for enforcing consumer rights in Ireland and can investigate complaints if Exodus 90 refuses to refund charges or cancellation requests.
Renewal and billing transparency requirements
Exodus 90 must inform you at least seven days before your annual renewal date that your subscription will renew and how much you will be charged. The company is also required to provide you with a simple, cost-effective means of cancelling. If you did not receive this reminder, or if the company made renewal charges after you cancelled, you have the right to dispute the charge with your bank or payment provider and escalate the matter to the CCPC if Exodus 90 refuses to resolve it.
How to cancel Exodus 90 depending on your platform
Your cancellation method depends entirely on where you purchased your subscription. Each platform has different steps, and using the incorrect method will not prevent your renewal. Follow the instructions that match your exact purchase channel precisely.
Cancelling through the apple app store on iPhone or iPad
If you subscribed through the Apple App Store, you must cancel directly through Apple settings, not through the Exodus 90 app itself. Apple processes all App Store subscription cancellations through its own system.
- Open the App Store on your iPhone or iPad
- Locate the App Store icon on your home screen and tap it
- Tap your profile icon in the top right corner
- The icon looks like a silhouette and is located at the top right of the screen
- Select "Subscriptions" from the menu
- This option appears directly under your profile information
- Find "Exodus 90" in your active subscriptions list and tap on it
- Scroll through the list if necessary; the app name appears in full
- Tap "Cancel Subscription" or "Cancel free trial" depending on your status
- A confirmation screen will appear asking you to confirm cancellation
- Select "Confirm" to finalize the cancellation
- Check your email for a cancellation confirmation from Apple
- This email serves as your proof of cancellation and should arrive within minutes
Your access to Exodus 90 continues until the end of your current billing cycle. You will not be charged again after your current period expires.
Cancelling through the google play store on android
If you subscribed through the Google Play Store, you must cancel through Google's subscription management portal, not through the Exodus 90 app.
- Open the Google Play Store app on your Android device
- Locate the Play Store icon and tap it
- Tap your profile icon in the top right corner
- This is usually a circular icon displaying your Google account photo or initial
- Select "Payments and subscriptions"
- This option appears in the dropdown menu
- Tap "Subscriptions"
- A list of all active subscriptions appears
- Find "Exodus 90" and tap on it
- The app name displays in full with your current subscription status
- Tap "Cancel subscription"
- Google will ask you to confirm the cancellation and may offer incentives to keep your subscription
- Tap "Cancel subscription" again to confirm
- Check your email for a cancellation confirmation from Google Play
- This email confirms your cancellation date and any refund eligibility
Your access continues until the end of your current billing period. No additional charges will be applied after you cancel.
Cancelling a subscription purchased directly from the Exodus 90 website
If you subscribed directly through the official Exodus 90 website rather than an app store, you must cancel through your account dashboard on their website.
- Visit the Exodus 90 website and log into your account
- Enter your email address and password on the login page
- Navigate to your account settings or billing section
- Look for tabs labeled "Account", "Billing", "Subscription", or "Settings" in your dashboard
- Locate your active subscription and select "Cancel subscription" or "Manage subscription"
- The button should display your renewal date and current payment amount
- Follow the cancellation prompts and confirm your request
- Exodus 90 may ask for feedback about why you are cancelling; this is optional
- Tap "Confirm cancellation" or equivalent button to finalize
- Check your email for a cancellation confirmation from Exodus 90
- This email must state your cancellation effective date clearly
- If you do not receive confirmation within 24 hours, contact Exodus 90 support directly
If the Exodus 90 website does not provide a self-service cancellation option, or if the button does not work, send an email to their support team requesting immediate cancellation. Include your account email address and subscription start date in your request.
Refunds and billing adjustments after cancellation
Understanding your refund eligibility depends on when you cancel and which platform processed your payment.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of first purchasing your Exodus 90 subscription, you are entitled to a full refund under the Consumer Rights Act 2022. This applies regardless of whether you used the service. Contact the platform or Exodus 90 directly and reference the cooling-off period. Provide your order confirmation and cancellation date as evidence. The refund must be processed within 14 days of your request.
Refunds after the cooling-off period expires
After 14 days, you generally cannot claim a refund under consumer law unless Exodus 90 breached its obligations. However, Yafee recommends requesting a refund if you can demonstrate that the service materially failed to meet the description you purchased or if the company charged you after you submitted a valid cancellation request. If Exodus 90 declines your refund request, escalate your complaint to the CCPC or your payment provider (your bank or card issuer). Your bank can dispute the charges under consumer protection rules if you provide evidence of cancellation.
Checking your cancellation status
Log back into your account 24 hours after cancellation to confirm that the status shows "Cancelled" or "Inactive" rather than "Active" or "Renewing Soon". If your account still shows as active, your cancellation did not process. Contact support immediately with your cancellation confirmation email and request that they manually cancel your subscription. Yafee has helped thousands of consumers resolve these situations by maintaining clear documentation of every cancellation request.
Common cancellation mistakes to avoid
You can avoid costly delays and unwanted charges by understanding the pitfalls that catch subscribers off guard. Take care with each step, and you will cancel successfully.
Cancelling within the app instead of the platform
The single most common mistake is opening the Exodus 90 app and looking for a cancel button there. App-based cancellation options either do not exist or do not work properly. Apple App Store and Google Play Store subscriptions must be cancelled through the app store settings on your device or through your online account with Apple or Google, not through the Exodus 90 app. Cancelling in the wrong place leaves your subscription active and your renewal intact.
Assuming the free trial ends your subscription automatically
Your 14-day free trial does not cancel automatically. Once the trial ends, Exodus 90 charges your payment method for the annual subscription unless you cancel before the trial period ends. Set a reminder on your calendar for day 10 of your trial period and cancel immediately if you decide the service is not right for you. Many subscribers miss this deadline and discover charges on their statement weeks later.
Overlooking the renewal date on your billing statement
Before cancelling, confirm your renewal date from your billing section. If your renewal date is three weeks away, cancelling now means you retain access for three more weeks at no additional charge. If your renewal date is tomorrow, cancelling now prevents the charge. Yafee recommends checking your renewal date before every cancellation attempt to ensure the timing aligns with your expectations.
Failing to document your cancellation
Save every confirmation email, screenshot your cancellation confirmation screens, and note the date and time you cancelled. If Exodus 90 charges you after cancellation, you will need this evidence to dispute the charge with your bank or the CCPC. A single screenshot or confirmation email is often the difference between recovering an unwanted charge and losing money to a billing error.
What happens after you cancel
Cancellation does not happen instantly, but the process is straightforward once you understand the timeline and what to expect.
Your access period after cancellation
You retain full access to Exodus 90 until the end of your current billing cycle. If you cancel on January 15 and your renewal was scheduled for February 14, you can use the app and website until February 14 at 11:59 PM. On February 15, your access terminates. This is normal and correct under Irish consumer law. You have already paid for the period, so you are entitled to use the service through the end of that period.
Checking your account after cancellation
Return to your Exodus 90 account or the app store platform where you cancelled within 24 hours. Your subscription status should display as "Cancelled", "Inactive", or "Expires on [date]". If your account still shows "Active" or "Renewing Soon", your cancellation did not process. Contact support with your cancellation confirmation and request manual intervention. Do not wait; early action prevents billing errors.
Monitoring your payment method
Check your bank statement and credit card transactions in the days after your cancellation. If Exodus 90 charged you after your cancellation date, dispute the transaction with your bank immediately. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge and investigate the unauthorized billing. If the company charged you multiple times after cancellation, report this to the CCPC as well.
Steps to take if Exodus 90 refuses to cancel or bills you twice
If you encounter resistance during cancellation or discover unauthorized charges, follow this escalation procedure to protect your rights.
Send a written cancellation request by email
If the self-service cancellation method fails or Exodus 90 customer support claims they cannot cancel your account, send a formal email to their support address. Include the following details:
- Your full name and account email address
- Your subscription start date and current renewal date
- A clear statement: "I hereby cancel my Exodus 90 subscription effective immediately"
- Your preferred refund method (credit card or bank account)
- Attachments: screenshots of your billing information and any previous cancellation attempt confirmations
Send this email from the email address associated with your Exodus 90 account and request a read receipt or confirmation of receipt. Save a copy for your records.
Dispute the charge with your bank or payment provider
If Exodus 90 charges your account after you submit a valid cancellation request, contact your bank or credit card provider immediately. Inform them that you cancelled your subscription and were charged in error. Provide your cancellation confirmation email, your billing statement showing the unauthorized charge, and any correspondence with Exodus 90. Your bank can reverse the charge within 60-120 days of the transaction, depending on your payment method.
File a complaint with the competition and consumer protection commission (CCPC)
If Exodus 90 refuses to honour your cancellation request or declines to refund unauthorized charges, submit a complaint to the CCPC. The CCPC is the statutory authority responsible for enforcing the Consumer Rights Act 2022 and can investigate Exodus 90 for unfair commercial practices or breach of transparency obligations. Visit the CCPC website at www.ccpc.ie to file your complaint. Include all documentation: your cancellation confirmation, billing statements, and email correspondence. The CCPC typically investigates within 30 days.
Summary and next steps
Cancelling Exodus 90 is straightforward when you follow the correct platform-specific steps and understand your rights under Irish consumer law. Yafee has guided thousands of subscribers through this process and ensured they recover control of their billing and cancelled successfully without further charges. Your first step is to log into your account, note your renewal date, and confirm which platform processed your subscription. Then follow the cancellation steps for that platform precisely. Save your confirmation email immediately. Monitor your account status within 24 hours to verify cancellation. If charges appear after your cancellation date, dispute them with your bank and escalate to the CCPC if necessary.
The Consumer Rights Act 2022 protects you throughout this process. You have the right to cancel at any time, to receive a refund if you cancel within 14 days, and to dispute unauthorized charges. Yafee recommends documenting every step and maintaining clear communication with Exodus 90 in writing. If you encounter any barriers or refusals, contact the CCPC immediately. Your subscription is your choice, and your cancellation request must be honoured within the timeframes set by law.
For further guidance on cancelling Exodus 90 or disputing billing errors, Yafee (yafee.com) maintains up-to-date cancellation guides for thousands of subscription services across Ireland and the EU. Whether your issue involves Exodus 90 or another provider, Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and protect their financial rights under consumer law.
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