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Frequently asked questions
Cancel Carb Manager: The Right Way
How to cancel Carb Manager in new zealand and avoid hidden charges
What is Carb Manager and how it works
Carb Manager is a nutrition-tracking application available on iOS, Android and web platforms that allows you to log carbohydrates, calories and macronutrients across free and paid subscription tiers. The app combines meal planning, food logging and progress tracking into a single dashboard, syncing your data across all your devices so your meal history follows you whether you use iPhone, Android or a computer.
You download Carb Manager free of charge and begin logging meals immediately. The free tier covers basic tracking functionality; Premium subscriptions activate through in-app purchase on your device's billing platform. Each subscription renews automatically on your chosen billing date unless you cancel before the renewal occurs.
Subscription plans and pricing in new zealand
Carb Manager offers three Premium subscription options: Monthly, Quarterly and Annual plans. Pricing converts to NZD at checkout through the App Store, Google Play or Fastspring (the web payment processor), meaning your final cost depends on the exchange rate and platform fees at the moment of purchase.
| Plan type | Billing cycle | Approximate NZD cost | Auto-renewal |
|---|---|---|---|
| Monthly Premium | Every 30 days | $15-18 NZD | Yes, unless cancelled |
| Quarterly Premium | Every 90 days | $35-42 NZD | Yes, unless cancelled |
| Annual Premium | Every 365 days | $90-110 NZD | Yes, unless cancelled |
| Free tier | No charge | $0 | No |
Exchange rates fluctuate daily, so the NZD amount you see at checkout may differ from previous purchases. Always check the exact amount before confirming payment.
Where you purchased determines your cancellation route
Your subscription method affects how you cancel. If you subscribed through the Apple App Store, Google Play Store or Fastspring, you must cancel through that same platform. Contacting Carb Manager directly will not stop charges unless you've also cancelled your subscription on the billing platform itself.
This separation exists because Apple, Google and Fastspring handle all billing and subscription management independently. Carb Manager cannot access your payment method or stop renewals; only the platform where you purchased can do that.
Your consumer rights and what they mean for you
Your right to cancel Carb Manager is protected by New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986, two core pieces of legislation that safeguard your position as a digital consumer.
The consumer guarantees act 1993
The Consumer Guarantees Act protects all digital services sold to New Zealand consumers. Under this law, Carb Manager must deliver the Premium features you paid for-nutrient tracking, meal planning and progress analysis-with acceptable quality and fitness for purpose.
If Carb Manager fails to perform these functions, stops working, or removes features you subscribed for, the service breaches its consumer guarantee. You retain the right to request a refund, repair or replacement. Document any service failures by taking screenshots with dates and noting which specific features stopped working; this evidence strengthens your position if you later dispute charges with your bank or raise a complaint with the Commerce Commission.
Your legal position when cancelling
You do not need Carb Manager's permission to cancel your subscription. New Zealand consumer law gives you the unilateral right to cancel any automatic renewal service. Furthermore, companies that continue charging after you request cancellation breach the Fair Trading Act 1986, which prohibits misleading or unconscionable conduct.
If you cancel on the App Store, Google Play or Fastspring and the charge persists, contact your bank immediately. Your financial institution has a duty to investigate within 10 working days and reverse unauthorised charges. Keep your cancellation confirmation email and billing statements as evidence.
Disputing unauthorised charges
If Carb Manager or the payment platform continues charging you after cancellation, treat this as a disputed transaction. Call your bank's fraud team, provide your cancellation proof and request a reversal. New Zealand banks follow Payment Card Industry standards and your consumer protections; they reverse unauthorised recurring charges promptly in most cases.
If your bank refuses to investigate, escalate to the Commerce Commission (www.comcom.govt.nz), New Zealand's primary consumer enforcement authority. The Commission investigates breaches of the Fair Trading Act and can compel refunds if the company acted unfairly.
Why you might want to cancel Carb Manager
Users cancel Carb Manager for several distinct reasons, each valid under consumer law.
Common reasons kiwis stop using the app
Many cancel because they find the daily meal-logging habit becomes a chore rather than a helpful tool. Others discover that free alternatives like MyFitnessPal, Cronometer or Apple Health meet their basic tracking needs without a subscription fee. Some reach their fitness goals and no longer need active nutrition monitoring. Still others experience difficulty navigating the app's interface or feel that Premium features do not justify the monthly or annual cost.
Unexpected charges after cancellation also drive cancellations; if you cancelled but the App Store or Google Play continued billing, you would understandably want to stop those charges immediately.
Is premium worth the cost for your situation?
Before you cancel, consider whether you actively use Premium features at least twice weekly. If meal logging feels like an obligation rather than a habit you value, Premium likely does not serve your needs. Compare the cost-roughly $15-18 NZD per month-against whether detailed macro breakdowns and customised meal plans genuinely change your eating patterns.
If you find yourself opening the app only once a month, or if you rely solely on the basic free tier, cancellation is the financially sound choice. Yafee has found that most users who cancel report relief at removing the subscription cost rather than regret about losing access.
How to cancel Carb Manager step by step
Your cancellation process depends entirely on which platform processed your subscription payment: Apple App Store, Google Play Store or Fastspring.
Cancel on the apple app store (iOS)
If you subscribed through iPhone or iPad, follow these steps to cancel your Carb Manager Premium subscription.
- Open the Settings app on your iPhone or iPad.
- Do not open Carb Manager itself; cancellation happens in Settings, not in the app.
- Scroll down and tap Subscriptions (you may need to tap your Apple ID at the top first, then Subscriptions).
- This is Apple's central subscription management hub.
- Find and tap Carb Manager in your active subscriptions list.
- If Carb Manager does not appear, your subscription may have already cancelled or expired.
- Tap Edit Subscription or Manage Subscription (depending on your iOS version).
- This opens the subscription details screen.
- Select Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm your reason; select the option that best matches your situation.
- Confirm the cancellation when prompted.
- Apple will send you a cancellation confirmation email immediately.
Your subscription cancels at the end of your current billing period; Apple does not charge for the next renewal. You retain access to Premium features until your renewal date passes.
Cancel on the google play store (Android)
If you subscribed through an Android device, cancel your Carb Manager Premium subscription on Google Play.
- Open the Google Play app on your Android device.
- Ensure you are logged into the Google account that holds your subscription.
- Tap the profile icon in the top right corner.
- This opens your account menu.
- Select Manage subscriptions.
- Google displays all your active subscriptions here.
- Tap Carb Manager from the list.
- If the app does not appear, your subscription has already ended.
- Tap Cancel subscription at the bottom.
- Google Play will show you the cancellation consequences and ask you to confirm.
- Confirm your cancellation.
- Google sends a confirmation email to your account email address.
Your Carb Manager Premium access ends on your next renewal date. Google Play charges nothing further after cancellation takes effect.
Cancel a fastspring web subscription
If you subscribed through the Carb Manager website using Fastspring as the payment processor, cancel your subscription directly with Fastspring.
- Visit your Fastspring account at accounts.fastspring.com.
- Log in using the email and password you used to set up your subscription.
- Locate your Carb Manager subscription in the Subscriptions section.
- Fastspring lists all active and past subscriptions in your account dashboard.
- Click the Cancel Subscription button next to Carb Manager.
- Fastspring will ask you to confirm and may offer a brief survey about your reason.
- Confirm the cancellation.
- Fastspring sends a cancellation confirmation email immediately.
Your subscription ends on your current renewal date. Fastspring stops all future charges once the cancellation processes.
What happens after you cancel your subscription
Understanding what occurs in the days and weeks following cancellation prevents confusion and helps you verify the process completed successfully.
Your access and billing timeline
After you cancel Carb Manager, your Premium features remain available until your current billing period ends. If your renewal date is 15 March 2025, you retain full Premium access through 14 March, then revert to the free tier on 15 March. No charge occurs on the renewal date because you cancelled in advance.
This grace period allows you to download or export any meal history or tracking data before losing Premium access. Yafee recommends taking screenshots of any progress you want to keep, as Carb Manager may not preserve detailed historical data after your subscription lapses.
Confirm the cancellation on all platforms
Check your cancellation status approximately one week after cancelling to confirm the request processed correctly. Log back into the app store where you cancelled (Apple Settings, Google Play or Fastspring) and verify that Carb Manager no longer appears in your active subscriptions list. If it still shows as active, the cancellation did not complete; try cancelling again or contact the platform's support team.
Monitor your bank statement
Watch your credit card or bank statement for the next 30 days. You should see no charge from the App Store, Google Play or Fastspring for Carb Manager. If a charge appears after your cancellation date, contact your bank immediately to dispute it as unauthorised. Yafee has helped thousands of consumers cancel unwanted subscriptions and protect themselves against unexpected charges; a prompt bank dispute is your fastest path to a refund.
Requesting a refund for past charges
If you cancel Carb Manager and later discover you were charged beyond your intended cancellation date, or if you believe the app failed to deliver promised features, you have legal grounds to request a refund.
Refunds under the consumer guarantees act
Under the Consumer Guarantees Act 1993, you may claim a refund for any portion of your subscription during which Carb Manager failed to perform. If the app crashed frequently, nutrient tracking malfunctioned or features simply did not work as advertised, you can argue the service did not meet the guarantee of acceptable quality.
Consequently, you are entitled to a remedy: a full refund for the affected subscription period, a repair (if applicable), or replacement of the service. In practice, most companies offer refunds rather than attempting repairs on digital services.
Steps to request a refund
- Gather evidence of the service failure or the unauthorised charge.
- Screenshots of error messages, dates when features stopped working, or your bank statement showing the charge after your cancellation date all serve as strong evidence.
- Contact the platform where you subscribed (Apple App Store, Google Play or Fastspring), not Carb Manager directly.
- These platforms control billing and refund authority; Carb Manager has no power to refund charges they did not process.
- Explain the reason for your refund request: service failure, feature unavailability or unauthorised charge.
- Reference the Consumer Guarantees Act 1993 if the app failed to perform.
- Provide your cancellation confirmation email and evidence of the charge.
- Clear documentation accelerates refund approvals.
- If the platform refuses, escalate to the Commerce Commission.
- The Commission investigates fair trading complaints and can compel refunds.
Most app store refund requests process within 5-10 working days. Yafee advises keeping all cancellation confirmations and billing statements for at least 90 days after cancellation as evidence if you later need to dispute a charge.
Common cancellation mistakes and how to avoid them
Cancelling a subscription may seem straightforward, but several missteps can leave you vulnerable to continued charges-and most are easily preventable.
Mistake one: deleting the app instead of cancelling the subscription
The most frequent error occurs when you delete the Carb Manager app from your phone, believing this stops the charges. Deleting an app does nothing; the subscription renews on schedule and your payment method is charged. Consequently, you must cancel the subscription itself on the App Store, Google Play or Fastspring, not simply remove the app.
Mistake two: cancelling on the wrong platform
If you subscribed through the Apple App Store, cancelling on Google Play does nothing; your Apple subscription continues renewing and charging your Apple ID. You must cancel on the exact platform where you purchased. Check your first confirmation email to identify which billing service processed your subscription, then cancel there.
Mistake three: not verifying the cancellation
After you cancel, return to the subscription platform one week later and confirm Carb Manager no longer appears in your active subscriptions list. Technical glitches occasionally prevent cancellations from processing fully. Early verification catches these problems and allows you to cancel again if needed.
Mistake four: failing to document your cancellation
Save or screenshot your cancellation confirmation email immediately after cancelling. If you later need to dispute a charge with your bank, this email is essential evidence that you cancelled and did not authorise further payments. Retailers and platforms sometimes claim no cancellation was requested if you cannot produce documentation.
What to do if your cancellation fails
In rare cases, a cancellation request does not process, and you are charged again despite attempting to cancel. Follow this escalation path to resolve the issue.
Step one: check the subscription platform
Log into your App Store, Google Play or Fastspring account and verify Carb Manager still appears in your active subscriptions. If it does, cancel again using the exact process outlined earlier. Occasionally a request fails silently; retrying often succeeds.
Step two: contact the app store support
If Carb Manager remains active despite two cancellation attempts, contact the platform's support team. Apple (support.apple.com), Google Play (support.google.com) and Fastspring (fastspring.com/support) all offer email and chat support. Provide your cancellation confirmation email and explain that the subscription remains active. The platform can manually cancel your subscription on your behalf.
Step three: dispute the charge with your bank
If the platform refuses to cancel or fails to respond within 10 days, call your bank and dispute the charge as unauthorised or as an unwanted recurring subscription. Your bank will investigate and typically reverse the charge. Provide your cancellation confirmation email as evidence that you requested the subscription to stop.
Step four: lodge a complaint with the commerce commission
If your bank refuses to investigate or the company fails to refund you, lodge a formal complaint with the Commerce Commission (www.comcom.govt.nz). The Commission investigates breaches of the Fair Trading Act 1986 and can compel companies to issue refunds for unwanted charges. Furthermore, the Commission may take enforcement action against the company if this behaviour is widespread.
Cancellation checklist and final verification
Use this checklist to ensure your Carb Manager cancellation is complete and your account is secure.
| Task | Completed? | Notes |
|---|---|---|
| Identify your billing platform | Yes / No | Check your first Carb Manager charge email to confirm Apple App Store, Google Play or Fastspring. |
| Cancel subscription on correct platform | Yes / No | Follow the steps for your specific platform above. |
| Save cancellation confirmation email | Yes / No | Screenshot or forward the confirmation to a secure email folder for future reference. |
| Verify cancellation after one week | Yes / No | Log back into the platform and confirm Carb Manager no longer shows as active. |
| Monitor next billing cycle | Yes / No | Check your bank statement 5 days after your renewal date to confirm no charge occurred. |
| Report unauthorised charge if needed | Yes / No | Contact your bank if you are charged after cancellation. Reference the Fair Trading Act 1986. |
Carb Manager alternatives to consider
If you cancel Carb Manager but still want to track nutrition, several alternatives serve New Zealand users effectively.
| Alternative app | Cost | Key features | Best for |
|---|---|---|---|
| MyFitnessPal | Free tier + Premium NZD $12-15/month | Huge food database, barcode scanning, goal tracking | Beginners and casual trackers |
| Cronometer | Free tier + Premium NZD $7/month | Micronutrient analysis, medical-grade data | People tracking vitamins and minerals |
| Apple Health | Free (built into iPhone/Apple Watch) | Basic calorie and step tracking, integrates with other apps | iOS users seeking simplicity |
| Happy Scale / Libra | Free (some premium features) | Weight and progress tracking, trend analysis | Weight loss focused users |
| Yazio | Free tier + Premium NZD $8-10/month | Meal planning, recipe creation, macro tracking | Users who like meal prep guidance |
Many users find the free tiers of these apps entirely sufficient for basic nutrition tracking. Yafee recommends testing the free versions before committing to any paid plan, ensuring the app genuinely improves your eating habits before you spend money.
Key takeaways and your next steps
Cancelling Carb Manager protects your wallet and your consumer rights under New Zealand law. You hold the legal power to cancel automatically renewing subscriptions without permission from the company; the Consumer Guarantees Act 1993 and Fair Trading Act 1986 guarantee this right.
In accordance with these frameworks, your cancellation process is simple: identify the platform where you subscribed, follow the cancellation steps specific to that platform (Apple Settings, Google Play or Fastspring), save your confirmation email, and verify the cancellation one week later. If charges persist after your cancellation date, dispute the transaction with your bank or escalate to the Commerce Commission.
Yafee has helped thousands of consumers navigate subscription cancellations and resolve unauthorised charges. Whether you cancel Carb Manager due to cost, lack of use or dissatisfaction with features, your legal position is secure. Nevertheless, act promptly: cancel on the correct platform, document the cancellation, and monitor your bank statement to confirm the process succeeded.
If you need further guidance on cancelling subscriptions, disputing charges or understanding your consumer rights, visit Yafee.com, where you will find detailed guides for hundreds of services and subscriptions. Yafee also provides tools to help you track and manage your subscriptions so you never lose track of renewal dates or forgotten services. Take control of your digital wallet today-Yafee is here to support your cancellation and protect your rights every step of the way.
Carb Manager contact information
For enquiries about your account or data export (not cancellation), you may write to Carb Manager's US corporate office:
Carb Manager, Inc.
Registered office: United States
Support email: typically available via the Carb Manager app or website contact page
However, Carb Manager does not maintain a dedicated New Zealand postal address for cancellations. All subscription cancellations must be processed through the App Store, Google Play or Fastspring, not through direct contact with the company. This centralised billing system protects both you and Carb Manager by ensuring only the payment platform can modify or stop charges.