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Cancel Blogilates: The Complete Guide
How to cancel Blogilates and claim a refund in new zealand
What Blogilates is and why you might want to leave
Blogilates is a fitness application and lifestyle brand founded by Kayla Itsines, delivering guided workouts, personalised training plans, and a merchandise line to millions of users worldwide. The Body by Blogilates app is available across iOS, Android, and the web, with multiple subscription tiers designed to suit different fitness levels and budgets. You can access Blogilates through Apple's App Store, Google Play, the official website, or PayPal for direct billing. Each platform manages its own cancellation process, and that's where many New Zealand consumers encounter friction. Whether your fitness goals have shifted, the subscription hasn't delivered what you expected, or you simply want to reduce spending, cancelling should be straightforward. At Yafee, we've helped thousands of New Zealand consumers navigate subscription cancellations across all major platforms. This guide walks you through every scenario, from identifying your subscription tier to claiming a refund under New Zealand consumer law.
When cancellation makes sense
You might cancel because you've completed a program, found a cheaper fitness alternative, experienced ongoing technical issues, or simply no longer use the app. Perhaps you subscribed during a promotional period and now face full price. Whatever your reason, you have the right to cancel without pressure or hidden fees. Yafee recognises that fitness priorities change, and your subscription should adapt to your needs.
What's in this guide
This guide covers all cancellation methods (iOS, Android, web, PayPal), what happens to your access and data after cancellation, refund eligibility under New Zealand consumer law, and the common mistakes that delay your request. We'll also show you how to avoid auto-renewal traps and escalate disputes if Blogilates refuses to process your cancellation.
Blogilates subscription plans and current pricing in new zealand
Understanding your current plan helps you cancel the right subscription and assess your refund eligibility under consumer law.
Current subscription tiers
Prices listed below reflect New Zealand App Store pricing as of January 2026. Availability and rates may fluctuate due to currency changes and platform updates.
| Plan | Price (NZD) | Billing cycle | Key features |
|---|---|---|---|
| Standard monthly | NZ$7.49 | Monthly | Full app access, complete workout library |
| All-access monthly | NZ$11.49 | Monthly | Premium workouts, exclusive training plans |
| Standard yearly | NZ$72.99 | Annual | Full app access, annual commitment discount |
| Journey yearly | NZ$115.99 | Annual | Personalised plans, exclusive content library |
| Clothing line (one-time) | Varies | One-off purchase | Blogilates branded apparel |
Why pricing matters when you cancel
If you're mid-contract with an annual plan, your refund entitlement depends on how long you've had access and whether the service met your reasonable expectations. Most app stores allow immediate cancellation but retain the remaining months' fees. However, New Zealand's Consumer Guarantees Act (CGA) provides stronger protections if the service is faulty or misrepresented, which can override app store policies. Yafee advises reviewing your purchase history before initiating cancellation, as this strengthens your refund claim if the service failed to meet your expectations.
Your consumer rights under new zealand law
New Zealand consumer law grants you protections that frequently exceed the terms and conditions published by Blogilates or the app platforms.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, services sold to you must be of acceptable quality, safe, durable, and match any representations made by the seller. If Blogilates doesn't deliver what was promised, you're entitled to a remedy. Consequently, you can demand a refund, replacement, or repair without accepting the app store's standard cancellation policy.
- If the service is faulty, not fit for purpose, or misleadingly marketed, you can demand a refund or credit.
- The CGA applies even if the app store's terms state "no refunds." Consumer law protects you at the point of sale, not within the platform's contractual framework.
- You don't need to accept a partial refund or store credit if the fault is material.
- Blogilates cannot rely on "digital content exclusions" to avoid liability if the app persistently crashes, fails to load content, or doesn't match the advertised feature set.
Cancellation and cooling-off rights
If you purchased your Blogilates subscription directly from the website and not through an app store, you may have a right to cancel within 14 calendar days under the Consumer Law (Distance Trading) Regulations. This cooling-off period does not apply if you purchased through Apple's App Store or Google Play, as those transactions fall under different regulatory frameworks. Nevertheless, Yafee recommends documenting the date you subscribed and the date you initiated cancellation, as this evidence supports any dispute with Blogilates.
Your legal position
You have the right to cancel your subscription at any time. You cannot be charged beyond your current billing period unless you actively renew. If you cancel an annual plan within 30 days of purchase and the service failed to meet reasonable expectations, you have grounds to demand a full refund under the Consumer Guarantees Act. Blogilates must comply with New Zealand consumer law regardless of its stated policy.
How to cancel Blogilates on iOS
If you subscribed through Apple's App Store on an iPhone or iPad, follow these steps to cancel before your next billing date.
Step 1: open the app store and navigate to your account
- Unlock your iPhone or iPad and open the App Store application.
- Tap the profile icon in the top right corner of the screen.
- Select "Subscriptions" from the dropdown menu.
Step 2: locate Blogilates and open its subscription details
- Scroll through the list of active subscriptions and find "Body by Blogilates" or "Blogilates".
- Tap on the subscription to open its details page.
- Review your current plan, next billing date, and price.
Step 3: cancel the subscription
- Tap "Cancel Subscription" at the bottom of the details page.
- Apple will prompt you with cancellation confirmation options. Select "Confirm Cancellation".
- You will receive an immediate on-screen confirmation and an email receipt from Apple within minutes.
Step 4: retain your cancellation confirmation
- Screenshot the confirmation page for your records.
- Check your email (linked to your Apple ID) for the official cancellation receipt.
- Store this evidence in case you need to dispute a charge or claim a refund.
Your access to Blogilates will end on your current billing date. You will not be charged again, and you retain access to your account until midnight on the final day of your paid period.
How to cancel Blogilates on android
If you subscribed via Google Play on an Android device, follow these steps to terminate your subscription.
Step 1: open google play and access your account settings
- Open the Google Play app on your Android phone or tablet.
- Tap the profile icon in the top right corner.
- Select "Manage your Google Account" and then navigate to the "Payments and subscriptions" tab.
Step 2: find your Blogilates subscription
- Tap "Subscriptions" in the menu.
- Scroll to locate "Body by Blogilates" or "Blogilates".
- Tap on the subscription to view its details.
Step 3: cancel the subscription
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play will ask you to confirm your reason for cancellation (optional but helpful for your records).
- Select "Cancel subscription" again to finalise the cancellation.
Step 4: save your cancellation proof
- Take a screenshot of the confirmation message.
- Check your email (associated with your Google account) for a cancellation receipt from Google Play.
- Download and archive this email for future reference.
Your Blogilates access will remain active until the end of your current billing period. Google Play will not charge you again after cancellation is processed.
How to cancel Blogilates on the web or via PayPal
If you subscribed directly through the Blogilates website or through PayPal, you must contact Blogilates directly, as web and PayPal subscriptions are not managed through app store systems.
Step 1: gather your account information
- Note your email address registered with Blogilates.
- Locate your last billing receipt or invoice (check your email or PayPal account).
- Write down your current plan and next billing date if visible.
Step 2: send a cancellation email to Blogilates
- Compose an email to [email protected] or the contact address listed on the Blogilates website.
- Include the following information in your email:
- Your full name and registered email address.
- Your account creation date (if you know it).
- Your current subscription plan and next billing date.
- A clear statement: "I request immediate cancellation of my Blogilates subscription, effective today."
- A request for written confirmation of cancellation.
- Send the email and wait for a response within 5 to 7 business days.
Step 3: verify cancellation through your payment method
- Log into your PayPal account (if you paid via PayPal) and check your subscription settings.
- Navigate to "Settings" > "Payments" > "Manage automatic payments".
- Confirm that Blogilates no longer appears in your active subscriptions list.
- If Blogilates still appears, reply to Blogilates' confirmation email with a follow-up request to cancel immediately.
Step 4: contact Blogilates' US headquarters if email fails
- If you receive no response within 7 business days, send a formal cancellation letter via post to Blogilates' US headquarters.
- Address your letter to:
- Blogilates (Attn: Customer Support)
- Kayla Itsines Fitness
- United States
- Include your name, email, account details, and a request for written cancellation confirmation.
- Send the letter via registered post so you have proof of delivery.
- Retain your postal receipt and any tracking number.
Blogilates operates from the United States, and New Zealand does not have a dedicated cancellation address. Consequently, email is your fastest option for web and PayPal subscriptions. Yafee recommends sending cancellation requests via email first, with postal notice as a backup if the company does not respond within 10 business days.
What happens to your access and data after cancellation
Understanding your account status after cancellation helps you plan your fitness routine and retrieve any personal data you may need.
Access to workouts and content
Once your billing period ends, you lose access to all paid content, including premium workouts, personalised plans, and exclusive training videos. You retain access to your account login and any free content that Blogilates publishes. Your progress data (completed workouts, personal notes) will remain stored in your account for 12 months after cancellation, but you cannot download this data automatically. If you require your workout history or personal metrics, contact Blogilates before the 12-month window closes to request a data export.
Your clothing line purchase rights
Cancelling your subscription does not affect one-time clothing purchases made through the Blogilates store. You retain ownership of any merchandise already purchased and delivered. If you placed an order that hasn't shipped, contact customer support immediately to cancel or modify the order before dispatch.
Auto-renewal settings after cancellation
Cancellation disables auto-renewal permanently. You will not be charged again unless you manually resubscribe. Blogilates cannot automatically reactivate your subscription without your explicit consent. If you notice a charge after cancellation, this is a billing error, and you have the right to dispute it with your payment provider or claim a refund under the Consumer Guarantees Act.
Refund eligibility and how to claim a refund
Your refund entitlement depends on your cancellation timing, the reason for cancellation, and the applicable consumer law protections.
Refunds for monthly subscriptions
If you cancel a monthly subscription before the next billing date, you do not receive a refund for the current month; you retain access until the billing cycle ends. If you cancel immediately after a charge (within 24 hours), contact your payment provider or the app store to request a refund, explaining that the service was not suitable. App stores are more likely to grant refunds for immediate cancellations than for older charges. Yafee advises acting quickly if you're unsatisfied, as refund windows can close after 30 to 60 days.
Refunds for annual subscriptions
If you purchased an annual plan and cancel within 30 days of the initial purchase date, you may qualify for a full refund under the Consumer Guarantees Act if the service failed to meet your reasonable expectations. Beyond 30 days, refund eligibility depends on whether the service is faulty or materially misrepresented. For example, if Blogilates marketed "unlimited workouts" but the app crashes regularly or content doesn't load, you have grounds to demand a partial or full refund for the unused portion of your annual plan.
How to request a refund
- Document the issue: Take screenshots of any crashes, error messages, or missing content. Record the dates you attempted to use the service.
- Contact the app store or payment provider first:
- Apple App Store: Go to "Reported a Problem" in your purchase history and select your Blogilates subscription charge. Explain why the service didn't meet your expectations and request a refund.
- Google Play: Open "Manage Subscriptions", select Blogilates, and tap "Contact Support". Describe the issue and request a refund.
- PayPal or direct billing: Contact Blogilates directly and request a refund, citing the Consumer Guarantees Act.
- If the app store declines, escalate to Blogilates:
- Send an email to [email protected] with the subject line "Refund Request Under Consumer Guarantees Act".
- Describe the fault, attach your evidence (screenshots, dates), and cite the Consumer Guarantees Act 1993.
- Request a full or partial refund and a deadline for response (14 business days).
- If Blogilates refuses, escalate to the Commerce Commission:
- File a complaint with the Commerce Commission (New Zealand's consumer protection authority) via www.comcom.govt.nz.
- Provide your cancellation evidence, refund request email, and Blogilates' response (or lack thereof).
- The Commerce Commission can investigate and enforce compliance with consumer law.
Refunds typically process within 5 to 10 business days once approved. If you paid by credit or debit card, the refund appears as a credit on your statement. If you paid via PayPal, the refund returns to your PayPal account.
Common mistakes that delay cancellation and how to avoid them
Many New Zealand consumers inadvertently extend their subscriptions by making simple procedural errors. Stay calm and follow these steps to ensure cancellation goes smoothly.
Mistake 1: confusing cancellation with pause
Some apps allow you to "pause" rather than "cancel" your subscription. Pausing keeps your account active and restarts billing after the pause period ends. When you cancel, verify that the app store or Blogilates explicitly states "subscription cancelled" or "active subscriptions: none". If you see "paused" or "subscription on hold", you must complete the cancellation process. Screenshot the final confirmation to prove the subscription is terminated, not paused.
Mistake 2: cancelling on the wrong platform
If you subscribed through the App Store, cancelling via your web browser won't work. You must cancel within the same platform you used to purchase. Check your last billing receipt to identify the correct platform (Apple, Google, PayPal, or direct web billing). Blogilates app store listings may display links to manage subscriptions, but these links redirect to the app store, not Blogilates' website. Verify you're in the correct account settings before attempting cancellation.
Mistake 3: cancelling too close to the billing date
If you cancel on the day before your billing date, the system may process the next charge before your cancellation takes effect. Cancel at least 2 to 3 days before your renewal date to ensure the request processes before the charge. Check your next billing date in the subscription details and set a calendar reminder to cancel at least one week in advance.
Mistake 4: not retaining proof of cancellation
Screenshots and email confirmations are your only proof if a billing dispute arises. If you receive an unexpected charge after cancellation, you'll need this evidence to dispute the charge with your bank or claim a refund under consumer law. Store cancellation confirmations in a folder on your phone or cloud storage for at least 12 months after cancellation.
Mistake 5: ignoring promotional fine print
Some Blogilates promotions (such as "first month free") require you to cancel within a specific window to avoid charges. If you subscribed via a promotional offer, check whether additional cancellation steps or deadlines apply. Review your original promotional email or the terms displayed in the app store at the time of purchase. If the promotion stated "auto-cancellation after trial," verify this doesn't apply to your account by checking your subscription settings.
How to avoid auto-renewal traps
Auto-renewal is the primary cause of unwanted charges among fitness app subscribers. Protect yourself by understanding how auto-renewal works and disabling it proactively.
Verify auto-renewal is disabled
Once you cancel, auto-renewal is automatically disabled. Nevertheless, log into your subscription account (App Store, Google Play, or PayPal) every 3 months to confirm Blogilates no longer appears in your active subscriptions. If the subscription reappears, contact your payment provider immediately to dispute any unexpected charges.
Set payment reminders
Calendar your next billing date (if applicable) and set a reminder to check your bank statement. This enables you to spot errors or unauthorized charges within days rather than months, making disputes easier to resolve.
Consider payment method alternatives
Using a separate virtual card or a PayPal account for app subscriptions allows you to monitor charges more easily. Many payment providers offer transaction alerts when subscriptions renew. Enable these notifications to stay informed.
Escalation and dispute resolution
If Blogilates refuses to cancel your subscription or disputes a refund claim, you have formal escalation routes under New Zealand consumer law.
Step 1: document all communication
- Save every email, cancellation confirmation, and receipt related to your subscription.
- Record the date and time of any phone calls or in-app support messages.
- Note any charges that appear after your cancellation date.
Step 2: send a formal demand letter
- If Blogilates fails to process your cancellation or denies a refund, send a formal letter (via email or post) demanding action within 14 calendar days.
- Cite the Consumer Guarantees Act 1993 and describe the specific breach (e.g., "Blogilates charged my account after I cancelled on [date]").
- Specify the remedy you're requesting (cancellation, refund amount, or both).
- Retain a copy of this letter for your records.
Step 3: escalate to the commerce commission
- If Blogilates does not respond within 14 days or refuses your claim, file a complaint with the Commerce Commission.
- Visit www.comcom.govt.nz and use their online complaint form.
- Attach copies of your cancellation request, any correspondence from Blogilates, and proof of the disputed charge.
- The Commerce Commission will investigate and can issue enforcement notices requiring Blogilates to comply with consumer law.
Step 4: dispute the charge with your bank or payment provider
- If you paid by credit or debit card and Blogilates charged you after cancellation, contact your bank immediately and file a chargeback dispute.
- Provide your cancellation evidence, the unwanted charge, and the dates involved.
- Your bank can reverse the charge and protect you from future unauthorized billing.
- If you paid via PayPal, open a dispute within PayPal's resolution centre and provide the same evidence.
Blogilates is legally required to comply with New Zealand consumer law. If the company refuses, the Commerce Commission has enforcement powers and can impose penalties.
Comparing Blogilates with alternative fitness apps
Before you cancel, review whether Blogilates genuinely isn't meeting your needs or if switching tiers might be cheaper.
| App | Monthly cost (NZD) | Trial period | Strength vs Blogilates |
|---|---|---|---|
| Body by Blogilates | NZ$7.49-NZ$11.49 | 7 days free | Creator brand, high production value, community focus |
| Apple Fitness+ | NZ$14.99 | 1 month free with Apple device purchase | Premium equipment-free classes, Apple ecosystem integration |
| Peloton Digital | NZ$15.99 | 7 days free | Live and on-demand classes, instructor celebrities, global community |
| Down Dog (yoga) | NZ$10.99 | Unlimited free version | Customisable yoga, free tier available, app-based only |
| Nike Training Club | Free (premium: NZ$9.99) | Premium free trial varies | Strength and mobility focus, Nike brand, best free option |
If you're cancelling because of cost, Blogilates' standard monthly tier (NZ$7.49) is among the cheapest premium fitness apps in New Zealand. If you're cancelling due to content gaps or technical issues, compare Blogilates' features against alternatives before switching. Yafee recommends testing a competitor's free trial before cancelling Blogilates to ensure the replacement app suits your fitness goals.
Blogilates cancellation address and contact information
If you need to contact Blogilates directly for cancellation, use the following details. Blogilates does not maintain a New Zealand office, so all enquiries route to the United States headquarters.
Email support
Send cancellation requests to [email protected]. Include your full name, registered email address, and account details. Expect a response within 5 to 7 business days. If you receive no reply within 10 business days, follow up with a second email or escalate to the postal address below.
Mailing address
Blogilates (Attn: Customer Support)
Kayla Itsines Fitness
United States
Send cancellation letters via registered post to this address. Retain your postal receipt and tracking number as proof of delivery. Allow 14 to 21 business days for a response when using postal mail.
In-app support
You may also submit a cancellation request directly within the Blogilates app by visiting the "Settings" menu and selecting "Contact Support". Provide your cancellation request and attach screenshots of your subscription details. This creates an in-app support ticket that Blogilates must acknowledge within 5 business days.
Final steps and summary
Cancelling Blogilates is straightforward if you follow the correct platform-specific steps and retain proof of cancellation. Whether you're cancelling because your fitness priorities have changed, the app doesn't deliver value, or you've found a cheaper alternative, your consumer rights under New Zealand law protect you from hidden fees and unwanted auto-renewals. Yafee has helped thousands of New Zealand consumers cancel fitness subscriptions and claim refunds by documenting every step and escalating to the Commerce Commission when companies refused to comply. Start your cancellation today, verify cancellation within 24 hours, and monitor your bank statements for the next 3 months to ensure no unexpected charges occur. If Blogilates charges you after cancellation, you have a strong claim for a refund under the Consumer Guarantees Act. Document your cancellation confirmation, retain proof of the unwanted charge, and escalate to the Commerce Commission if necessary. Yafee's guides empower you to take control of your subscriptions and protect your consumer rights in New Zealand.