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Frequently asked questions
Cancel Flosports: The Right Way
How to cancel Flosports in new zealand and protect your consumer rights
What is Flosports and why cancellation matters
Flosports is a subscription streaming service that broadcasts live sports events, highlights and original programming across multiple sports disciplines including wrestling, martial arts, rugby and more. You can access Flosports via web browsers, mobile apps (iOS and Android) and streaming devices like Roku, giving you flexibility to watch on your preferred platform.
The service operates on tiered monthly and annual subscriptions, with pricing that varies depending on which platform you use to subscribe. If you subscribed through the Flosports website, Apple App Store, Google Play or Roku, your cancellation method will differ significantly. This complexity is why many New Zealand consumers struggle to cancel without leaving active subscriptions running.
Yafee has helped thousands of New Zealand consumers navigate subscription cancellations, and we understand that Flosports cancellation can feel unnecessarily complicated. This guide walks you through every cancellation method, your legal rights under New Zealand consumer law, and what happens after you cancel. Furthermore, we ground every step in the legal framework that protects you as a consumer in Aotearoa.
Who should cancel Flosports
You might cancel because you have finished watching your chosen sport's season, you are not using the service regularly, the price no longer fits your budget, or you prefer a different streaming platform. Whatever your reason, you have the absolute right to cancel without pressure, hidden fees or barriers to exit.
Your consumer protection rights are not negotiable, and Yafee is committed to ensuring you understand them clearly.
Your consumer rights under new zealand law
When you cancel Flosports, your legal position is governed by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws protect you whether you subscribe directly or through a third-party platform.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, Flosports must provide services that are of acceptable quality, fit for purpose and delivered within a reasonable timeframe. If you cancel before your billing date, you should not be charged for the next cycle. If Flosports continues to charge you after you cancel, you have grounds to dispute the charge with your bank or credit card provider and to escalate to the Commerce Commission if the company refuses to refund you.
In accordance with this Act, you can request a refund if the service fails to meet reasonable consumer expectations within 3 months of purchase. This applies whether you subscribed directly or through an app store.
Fair trading act obligations
The Fair Trading Act 1986 requires Flosports to display its cancellation process clearly and to provide accurate information about subscription terms before you pay. If Flosports makes cancellation deliberately difficult or hides cancellation options, this may constitute misleading conduct. Consequently, you have the right to complain to the Commerce Commission if you experience unfair trading practices.
Your legal position
You have the right to cancel your subscription at any time. Flosports cannot require you to wait until the end of your billing cycle to cancel. If you cancel before your renewal date, you should not be charged again. If charges continue after cancellation, contact your payment provider immediately and report the matter to the Commerce Commission. Yafee recommends saving all confirmation emails and screenshots of your cancelled subscription status as evidence.
Flosports pricing in new zealand
Official New Zealand dollar pricing is not consistently published by Flosports, as rates vary by platform and may change over time. The table below shows reported user and app store figures, but you should confirm the current price on your purchase page before subscribing.
| Plan type | Billing cycle | Approximate NZD cost | Platform |
|---|---|---|---|
| Monthly subscription | One month | Varies (typically USD $10-15 equivalent) | Flosports website, iOS, Android, Roku |
| Annual subscription | 12 months | Varies (typically USD $100-150 equivalent) | Flosports website, iOS, Android, Roku |
| Trial period | Varies (often 7-14 days) | Free or discounted | Flosports website |
How the platform you use affects your cost
If you subscribed directly through the Flosports website, you may pay a different rate than if you subscribed through Apple's App Store or Google Play, because app store platforms add processing and payment gateway fees. Check your confirmation email or app store receipt to identify which platform you used, as this determines both your cost and your cancellation method.
Pricing and availability can differ across web, App Store, Google Play and Roku. Always confirm the amount you will be charged before completing your subscription purchase.
How to cancel Flosports step by step
Your cancellation method depends on where you subscribed, and Yafee recommends identifying your subscription source first before proceeding with any cancellation steps.
Cancel via the Flosports website
Use this method if you subscribed directly on flosports.tv or received your confirmation email from Flosports (not Apple, Google or Roku).
- Open a web browser and navigate to flosports.tv
- Log into your Flosports account using your email address and password
- Click on your account name or profile icon (usually in the top-right corner)
- Select Account or Settings, then Subscription
- If you see a Manage button next to your active subscription, click it
- If you do not see this button, your subscription may be through a third-party platform (see below)
- Click Cancel Subscription and follow all on-screen prompts to completion
- You will receive a confirmation email within 24 hours; save this for your records
- Verify that no further charges appear on your next billing date
Cancel via apple app store
Use this method if you subscribed through the Apple App Store (iPhone, iPad or Apple TV).
- Open the Apple App Store app on your iPhone, iPad or Apple TV
- Tap your profile icon in the top-right corner
- Select Subscriptions from the menu
- Find Flosports in your active subscriptions list and tap it
- Tap Cancel Subscription or Edit, then confirm cancellation
- Apple may offer a retention discount; you can accept or decline
- Do not accept unless you genuinely want to keep the subscription
- You will receive a cancellation confirmation email from Apple within minutes
- Your access will end at the end of your current billing period
Cancel via google play store
Use this method if you subscribed through Google Play (Android phone or tablet).
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select Payments and subscriptions, then Subscriptions
- Find Flosports and tap it
- Tap Cancel Subscription and confirm your cancellation request
- Google may display a cancellation survey; you can skip this step
- Your subscription will remain active until the end of your current billing period
- Check your email for Google's cancellation confirmation
Cancel via roku
Use this method if you subscribed through Roku Channel.
- On your Roku device, navigate to Home and select Account
- Go to Subscriptions or Manage subscriptions
- Find Flosports in your list of active subscriptions
- Select Flosports and choose Cancel or Unsubscribe
- Roku may offer a retention offer; decline if you want to cancel
- Confirm your cancellation choice when prompted
- You will receive a confirmation email from Roku
- Your access ends at the end of your billing cycle
What happens after you cancel Flosports
After you submit a cancellation request, your subscription status changes immediately, but your access typically continues until the end of your current billing period. This is standard practice across streaming services and is permitted under New Zealand consumer law.
Timeline after cancellation
Within 24 hours, you will receive a confirmation email from either Flosports, Apple, Google or Roku (depending on your platform). Check this email carefully to verify the cancellation date. You retain full access to Flosports content until the date specified in the confirmation. After that date, you will no longer be able to log in or stream content. On your next would-be billing date, you should see no charge on your bank or credit card statement. If a charge appears, contact your bank immediately and report it to the Commerce Commission.
Checking your cancellation status
You can verify that your subscription has been cancelled by returning to your account settings on whichever platform you used. If you subscribed directly through Flosports, log in and check Account or Subscription. If you subscribed via Apple, Google or Roku, open that platform's app and check Subscriptions. If Flosports no longer appears in your active subscriptions, your cancellation is confirmed.
Refunds and when you are entitled to one
Whether you receive a refund after cancelling depends on when you cancel relative to your next billing date and the platform through which you subscribed.
Direct Flosports website refunds
If you subscribed directly on flosports.tv and cancel before your next billing date, you should not be charged. If you cancel after you have already been charged for the next cycle, contact Flosports at the address provided in this guide and request a pro-rata refund for the unused portion of your subscription. Flosports is not obligated to refund the full month, but under New Zealand consumer law you may have grounds to dispute an unreasonable charge.
Apple app store refunds
If you subscribed through Apple and cancel before your renewal date, you will not be charged. Apple does not process refunds for cancelled subscriptions unless you cancel within 24 hours of your initial purchase. To request a refund, contact Apple Support directly through your App Store account settings.
Google play store refunds
Google allows you to request a refund within 48 hours of the charge appearing on your account. After 48 hours, Google does not process refunds for subscription charges. To request a refund, open the Google Play Store app and go to Payments and subscriptions > Subscriptions > Flosports > Report a problem.
Roku refunds
Roku's refund policy is similar to Apple's: you must request a refund within 24 hours of the charge if you want to recover the full amount. After 24 hours, Roku does not process refunds. Contact Roku Support through your account to request a refund.
Common mistakes when cancelling Flosports
Most cancellation errors can be prevented with care, and Yafee has identified the most common missteps so you can avoid them.
Mistake one: cancelling on the wrong platform
If you subscribed through Apple App Store but try to cancel on the Flosports website, your subscription will remain active and you will continue to be charged by Apple. Always cancel on the platform where you originally subscribed. Check your confirmation email or app store receipt if you are unsure.
Mistake two: confusing cancellation with logout
Deleting the Flosports app from your device or logging out of your account does not cancel your subscription. You must follow the cancellation steps specific to your platform. Logging out only ends your current session; the subscription continues to renew and charge you.
Mistake three: not saving your confirmation email
If Flosports or your payment platform later claims you never cancelled, you will need proof. Save every confirmation email, take screenshots of your subscription settings before and after cancellation, and note the date and time you submitted your cancellation request. This evidence protects you if you need to dispute a charge with the Commerce Commission.
Mistake four: missing the cancellation deadline
App stores like Apple and Google limit refund windows to 24 or 48 hours after purchase. If you subscribe and then change your mind, cancel as soon as possible to maximise your chances of a refund. After the window closes, you will have to wait until your next renewal to cancel without being charged again.
Cancellation checklist for Flosports
Use this checklist before and after you cancel to ensure you do not miss any critical steps.
| Task | Status | Notes |
|---|---|---|
| Identify your subscription platform | ( ) Complete | Website, Apple App Store, Google Play or Roku |
| Log into your account on that platform | ( ) Complete | Have your email and password ready |
| Navigate to your subscription settings | ( ) Complete | Account, Settings, Subscriptions or Manage |
| Submit your cancellation request | ( ) Complete | Follow all on-screen prompts to completion |
| Save your cancellation confirmation email | ( ) Complete | Forward to yourself or print a copy |
| Verify no charge on your next billing date | ( ) Complete | Check your bank or credit card statement |
If Flosports refuses to cancel your subscription
If you have submitted a cancellation request but Flosports or your payment platform continues to charge you, you have legal recourse under New Zealand consumer law.
Step one: contact Flosports directly
Send a formal email to Flosports stating that you submitted a cancellation request on a specific date, that you have been charged after cancellation, and that you are requesting an immediate refund. Include your confirmation email number and the dates of all charges you dispute. Give Flosports 14 days to respond and offer a refund.
Step two: dispute the charge with your bank
If Flosports does not respond within 14 days or refuses to refund you, contact your bank or credit card provider and report the charge as unauthorised (since you cancelled). Your bank can reverse the charge and investigate the matter on your behalf. Provide your cancellation confirmation email as evidence.
Step three: report to the commerce commission
If your bank cannot resolve the matter, or if Flosports continues to charge you despite your bank's intervention, lodge a complaint with the Commerce Commission. The Commission investigates breaches of the Fair Trading Act and Consumer Guarantees Act. You can file a complaint online at www.comcom.govt.nz. Provide all evidence including your cancellation confirmation, screenshots of your account settings, and copies of disputed charges.
Flosports cancellation contact details
For correspondence regarding your Flosports subscription or cancellation disputes, use the following address. Note that Flosports does not maintain a separate postal address for New Zealand; use their US mailing address for any legal or cancellation correspondence.
| Contact method | Details |
|---|---|
| Mailing address | Flosports Inc, 3324 N California Street, Burbank, CA 91505, United States |
| Check your account settings or confirmation email for support contact | |
| Escalation authority (New Zealand) | Commerce Commission, www.comcom.govt.nz |
Keeping versus cancelling: a final comparison
Before you cancel, consider whether Flosports meets your entertainment needs. The table below compares reasons to keep or cancel your subscription.
| Reason to keep | Reason to cancel |
|---|---|
| You watch live sports events regularly | You have not watched anything in the past month |
| Your favourite sport is currently in season | The season you follow has ended |
| The monthly cost is affordable | The monthly cost no longer fits your budget |
| You use Flosports more than other streaming apps | You prefer another streaming service |
| You are committed to niche sports coverage | You can find the same content on free platforms |
| You use family sharing across devices | You are the only user and do not need it |
Final guidance from yafee
Cancelling Flosports is your right, and you should never feel trapped by a subscription. Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions without penalty, and we are committed to ensuring you understand your legal position under the Consumer Guarantees Act and Fair Trading Act. Consequently, if you follow the steps in this guide, identify your subscription platform, and save your confirmation email, you will cancel cleanly and avoid future charges. Your consumer protection rights are enforceable, and if Flosports breaches them, the Commerce Commission is your escalation route. Cancel with confidence, and remember that Yafee is here to support your subscription decisions.