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Frequently asked questions
Cancel Typeform: The Right Way to Protect Your Rights
How to cancel Typeform in nigeria and protect your subscription rights
What Typeform is and why nigerians use it
Typeform is an online form and survey platform that enables you to build interactive, conversational questionnaires without requiring technical expertise. Thousands of Nigerian businesses, researchers, and customer service teams rely on Typeform to gather feedback, run quizzes, capture leads, and integrate survey data into their customer relationship management systems.
The platform appeals to users because it prioritises user experience over technical complexity. You create forms that feel like conversations rather than interrogations. Typeform offers a free tier with basic features and several paid plans that unlock conditional logic, multimedia content, and third-party integrations with tools you already use-such as HubSpot, Zapier, and Google Sheets.
If you subscribed to a Typeform paid plan in Nigeria and now want to cancel, this guide from Yafee walks you through every procedural step, protects your data, and explains your consumer rights under Nigerian law. We ground this advice in the Federal Competition and Consumer Protection Act 2018 (FCCPA), Nigeria's primary consumer protection framework.
How nigerians typically use Typeform
Small business owners in Lagos, Abuja, and Port Harcourt use Typeform to collect customer feedback without hiring developers. Universities and research institutions run surveys across student populations. Marketing teams capture leads and segment audiences based on quiz responses. Human resources departments use Typeform for recruitment screening and employee satisfaction surveys. The platform's simplicity and visual appeal have made it a standard tool across Nigerian enterprises, nonprofits, and academic institutions.
Free versus paid plans
Typeform's free plan lets you create unlimited forms but caps responses at 100 per month and limits advanced features. Paid plans-Standard, Plus, Pro, and Premium-remove response limits, add team collaboration, enable conditional logic, and provide integrations with professional tools. Most Nigerian users upgrade when their free form hits response limits or they need team access and advanced reporting.
Understand your rights as a nigerian consumer before cancelling
Nigerian consumers have legal protections when they subscribe to online services, even if those services operate from Europe.
The federal competition and consumer protection act and your cancellation rights
Nigeria's Federal Competition and Consumer Protection Act 2018 (FCCPA) protects you against unfair contract terms, misleading billing practices, and failure to deliver services as promised. Under the FCCPA, you have the right to cancel a subscription if Typeform fails to deliver the service quality advertised, or if the terms are unreasonably one-sided in the provider's favour.
Importantly, the FCCPA grants you a 14-day cooling-off period for distance contracts-that is, online subscriptions. Consequently, if you subscribed to a Typeform paid plan online and change your mind within 14 days, you can request a full refund under Nigerian consumer law, regardless of what Typeform's own terms state. Typeform's published refund policy, which denies refunds after a trial period, may conflict with Nigerian law and is not binding on you.
Your legal position
If you cancel within 14 days of your first charge: You can demand a refund citing the FCCPA, not Typeform's refund policy. Typeform must comply or face enforcement action by the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's consumer protection authority. If you cancel after 14 days: Your right to a refund depends on whether Typeform failed to deliver the service as advertised or breached the contract. Keep all emails and proof of your subscription date, charges, and cancellation request as evidence. If Typeform refuses a justified refund, escalate to the FCCPC at [email protected].
Why you might need to cancel Typeform
Understanding your reason for cancellation helps you structure your request and strengthen your legal position with Typeform or the FCCPC.
Common reasons nigerian users cancel
- You completed your project and no longer need to collect responses.
- You upgraded to a paid plan but discovered the features do not meet your requirements.
- You found a more affordable or feature-rich alternative.
- Typeform charged you unexpectedly or without clear consent.
- You did not use the paid subscription and want your money back within the cooling-off period.
- The service quality declined or Typeform failed to deliver promised features.
Should you cancel or downgrade instead?
Before cancelling outright, consider whether downgrading to the free plan suits your needs. Downgrading preserves your forms and data without a cancellation request. If you need to cancel completely and recover your forms first, export your data through the account settings before you submit your cancellation request. This ensures you retain all responses and form logic for future use.
How to cancel Typeform via the web platform
The most direct way to cancel Typeform in Nigeria is through your account's web dashboard, a process that takes fewer than 5 minutes and gives you an immediate confirmation.
Step 1: log in to your Typeform account
Open your web browser and go to typeform.com. Sign in with your email address and password. If you have multiple accounts, ensure you log in to the one linked to your paid subscription.
Step 2: navigate to account settings
Once logged in, locate your account menu-usually a user icon in the top right corner of the screen. Click the icon and select "Account settings" or "Settings" from the dropdown menu. Alternatively, you can access settings by clicking the gear icon (⚙) in the left navigation panel.
Step 3: find the billing or subscription section
In account settings, scroll down or look for a tab labelled "Billing," "Subscription," or "Plans." This section displays your current plan, renewal date, and payment method. Yafee recommends taking a screenshot of this page before you proceed, as it documents your subscription status and will serve as evidence if a dispute arises.
Step 4: select cancel or downgrade
In the billing section, locate a button or link that says "Cancel subscription," "Downgrade," or "Change plan." Click this button. Typeform will present you with a cancellation confirmation screen that may offer a discount to retain your subscription. You can accept the cancellation or choose a lower-tier plan if you wish to keep some features.
Step 5: confirm your cancellation
Follow the on-screen prompts to confirm your cancellation. Typeform will ask you to select a reason (optional, but helpful for their records) and may request feedback. Once you confirm, your paid subscription will end at the end of your current billing cycle, and you will revert to the free plan. Typeform will send you a confirmation email to the address linked to your account.
Step 6: save your confirmation
Check your email inbox (including the spam folder) for a cancellation confirmation from Typeform. Save this email or screenshot it. This confirmation is your proof of cancellation and will be essential if you need to escalate a refund claim to the FCCPC or dispute a charge with your bank.
Cancellation via email if web access fails
If you cannot access your Typeform account or the web cancellation option is unavailable, you can cancel by email.
How to email your cancellation request
- Compose an email with the subject line: "Cancellation request for Typeform subscription."
- Include your full name, email address associated with the Typeform account, and current subscription plan.
- State your request clearly: "I request immediate cancellation of my Typeform subscription effective [date or end of current billing cycle]."
- If you are within 14 days of your first charge, add: "I am requesting a full refund under the FCCPA 14-day cooling-off period."
- Include the date you subscribed and the date and amount of your first charge.
- Keep the email concise and professional.
- Send your email to Typeform's support address: [email protected]
- Request a read receipt or delivery confirmation so you have proof the email reached Typeform.
- Keep a copy of your sent email and wait for a response within 5 business days.
Data protection correspondence address
If Typeform does not respond to [email protected], you can escalate to their data protection and privacy team, which has a separate contact address. Send your cancellation request to their privacy officer at: [email protected]. This route is particularly effective if you frame your request as a data protection and account closure issue under the FCCPA's data protection provisions.
Refund timeline and what to expect after cancellation
Understanding the refund process protects you from unexpected charges and helps you verify that Typeform has processed your request correctly.
Timeline for cancellation processing
Typeform typically processes cancellation requests within 3 to 5 business days. Your paid subscription will end at the end of your current billing cycle (not immediately), and you will revert to the free plan. If you paid monthly, your cancellation is effective on your next renewal date. If you paid annually, your cancellation is effective on your next annual renewal date-Typeform does not prorate refunds for early cancellation outside the 14-day cooling-off period.
Refund eligibility and the 14-day rule
Under the FCCPA, you are entitled to a full refund if you cancel within 14 calendar days of your initial subscription charge. If you cancel after 14 days, Typeform is not obliged to refund you unless you can prove the service failed to meet the advertised specifications or breached the contract. Yafee advises you to keep a clear record of your subscription date and first charge date to establish whether you fall within the 14-day window.
How to request a refund if Typeform refuses
If you cancelled within 14 days and Typeform refuses a refund, send a formal refund demand by email citing the FCCPA. Use this template:
"I subscribed to Typeform [plan name] on [date] and cancelled within 14 days on [date]. Under the Federal Competition and Consumer Protection Act 2018 (FCCPA), Section 13(1), I am entitled to a full refund. I request that you refund the amount of NGN [amount] to my original payment method within 7 days. If you do not comply, I will escalate this matter to the Federal Competition and Consumer Protection Commission (FCCPC)."
Send this email to [email protected] and [email protected]. Retain a copy. If Typeform does not refund you within 7 days of your demand, file a formal complaint with the FCCPC at [email protected].
Verify the refund has processed
Check your bank or payment card statement 7 to 10 business days after you receive Typeform's refund confirmation. Refunds to Nigerian bank accounts may take longer if they pass through international payment processors. Contact your bank if the refund does not appear after 10 business days. Retain your bank statement as evidence.
Typeform pricing and plan comparison
Before you cancel, review whether a different plan or downgrade better suits your needs and budget.
| Plan | Cost (monthly) | Responses per month | Key features |
|---|---|---|---|
| Free | Free | 100 | Basic forms, no team access, no integrations |
| Standard | ₦12,000-₦15,000 | Unlimited | Conditional logic, basic integrations |
| Plus | ₦25,000-₦30,000 | Unlimited | Team collaboration, 100+ integrations, webhooks |
| Pro | ₦40,000-₦50,000 | Unlimited | Advanced reporting, priority support, custom branding |
| Premium | ₦60,000+ | Unlimited | White-label, dedicated support, single sign-on |
Note: Prices in Nigerian Naira (₦) are approximate and may vary based on exchange rates and promotional offers. Check typeform.com for current pricing in your region.
What happens to your data after cancellation
Cancelling Typeform does not automatically delete your forms or responses, but you must understand what access you retain and how long your data is stored.
Your data after cancellation
Once your paid subscription ends, you revert to the free plan. You retain access to all your forms and responses for 6 months after cancellation, provided you log in at least once during that period. If you do not log in for 6 consecutive months, Typeform reserves the right to delete your account and all associated data without further notice.
Consequently, before you cancel, export all responses and form logic to a file you control. To export data, navigate to your form settings, select "Export," and download responses as a CSV file or JSON. Save this file to your computer or cloud storage (Google Drive, OneDrive, etc.) for permanent retention.
Data deletion request under the FCCPA
If you want Typeform to delete all your personal data after cancellation, you can submit a data deletion request under the FCCPA's data protection provisions. Send an email to [email protected] with the subject "FCCPA data deletion request" and include your full name, email, and account ID. Request that Typeform delete all your personal data within 30 days. Typeform is obliged to comply unless it has a legal reason to retain the data. Retain a copy of your request as evidence.
Common mistakes to avoid when cancelling Typeform
Cancelling correctly the first time protects you from unexpected charges and disputes-these pitfalls are easy to sidestep with care.
Mistake 1: not exporting your data before cancellation
If you cancel without exporting your responses, you may lose access to critical survey data, lead lists, or customer feedback. After 6 months of inactivity, Typeform deletes your account entirely. Export all forms and responses before you confirm cancellation.
Mistake 2: cancelling without documenting the request
If you cancel via the web, screenshot the confirmation page. If you cancel via email, retain a copy of your email and request a read receipt. This documentation is your proof of cancellation and is essential if a dispute arises about charges or refunds.
Mistake 3: not checking for recurring charges after cancellation
Monitor your bank or payment card statement for 30 days after cancellation to ensure Typeform has stopped charging you. If a charge appears after your cancellation date, contact Typeform immediately and file a chargeback with your bank if Typeform does not refund the unauthorised charge within 7 days.
Mistake 4: assuming typeform's refund policy overrides nigerian law
Typeform's terms state that refunds are not available after a trial period. This clause conflicts with the FCCPA 14-day cooling-off period and is not binding on you if you cancel within 14 days. Do not accept a refusal to refund as final-escalate to the FCCPC if Typeform refuses a justified refund.
Mistake 5: missing the 14-day cooling-off window
The FCCPA cooling-off period runs from your first subscription charge, not from the date you signed up. If you signed up on day 1 but were not charged until day 3, your 14-day window begins on day 3. Calculate carefully and cancel within 14 days if you want an automatic refund.
When to escalate to the federal competition and consumer protection commission
If Typeform refuses to honour your cancellation request or denies a refund you are entitled to under Nigerian law, the FCCPC is your escalation route.
Filing a complaint with the FCCPC
You can file a complaint with the Federal Competition and Consumer Protection Commission if:
- Typeform refuses to cancel your subscription after you requested it.
- Typeform continues to charge you after you cancelled.
- Typeform refuses a refund within the 14-day cooling-off period.
- Typeform failed to deliver the service as advertised.
- Typeform's contract terms are unfair or misleading under the FCCPA.
Submit your complaint online at fccpc.gov.ng or email [email protected]. Include the following:
- Your full name, email, and phone number.
- A clear description of your dispute and what you are seeking (refund, cancellation, compensation).
- Your subscription date, plan, and total amount paid (in NGN).
- Copies of all emails, screenshots, and proof of your cancellation request and Typeform's refusal.
- A copy of your bank statement showing the charge(s).
The FCCPC typically investigates complaints within 14 to 30 days and can compel Typeform to refund you or cease the unfair practice. If Typeform is registered in Nigeria, the FCCPC can impose penalties on the company for non-compliance.
Cancellation address and contact information
Yafee has compiled the primary contact points for Typeform in Nigeria and internationally:
- General support: [email protected]
- Data protection and privacy officer: [email protected]
- Registered office (Europe): Typeform, 2-10 Whitehorse Road, London, N19 3AH, United Kingdom
- Billing disputes (via bank): Contact your Nigerian bank or payment card issuer to report unauthorised charges and request a chargeback.
- Consumer complaints (Nigeria): Federal Competition and Consumer Protection Commission (FCCPC), [email protected] or fccpc.gov.ng
If you send a cancellation request by post, use the London address above. However, email is faster and provides immediate proof of delivery.
Final checklist before you cancel Typeform
Use this checklist to ensure you have prepared thoroughly before you submit your cancellation request:
- I have logged in to my Typeform account and verified my current plan and subscription status.
- I have exported all my forms and responses to a CSV or JSON file and saved it offline.
- I have noted the exact date I subscribed and the date and amount of my first charge.
- I have calculated whether I am within the 14-day cooling-off period under the FCCPA.
- I have taken screenshots of my billing page and account settings before cancellation.
- If cancelling via web, I will save the cancellation confirmation page and email.
- If cancelling via email, I will use a professional tone, include all required details, and request a read receipt.
- I have kept a copy of my cancellation request for my records.
- I will monitor my bank statement for 30 days to ensure no further charges appear.
- If Typeform refuses a refund, I have the FCCPC complaint process documented.
Summary and next steps
Cancelling Typeform in Nigeria is straightforward if you follow the correct procedure and understand your consumer rights under the FCCPA. Whether you cancel via the web dashboard or email, you have legal protections that Typeform's published terms cannot override. If you subscribed within the last 14 days, you are entitled to a full refund. If Typeform refuses, the FCCPC will enforce your rights.
Yafee (yafee.com) has helped thousands of Nigerian consumers cancel subscriptions, recover refunds, and navigate disputes with international SaaS providers. Our guides are grounded in Nigerian consumer law and provide step-by-step procedures that give you confidence and proof. Start your cancellation today by logging in to your Typeform account or sending a formal cancellation email to [email protected]. Document every step, retain all evidence, and escalate to the FCCPC if the company refuses to comply. Your consumer rights are not negotiable.