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Frequently asked questions
Cancel Typeform: The Right Way
How to cancel your Typeform subscription and claim your refund under irish law
Understanding Typeform and why cancellation matters
Typeform is a cloud-based survey and form-building platform that organisations across Ireland use to gather customer feedback, run recruitment campaigns and collect lead data through visually engaging interactive forms. The platform appeals to teams managing employee onboarding, market research and customer satisfaction surveys because its interface is intuitive and the resulting forms look professional. However, your subscription needs change. Response volumes may drop, budget constraints may tighten, or you may discover a competitor platform offers better value. Understanding your cancellation rights under Irish consumer law and the exact procedural steps ensures you exit cleanly without unexpected renewal charges or disputes.
Why organisations cancel Typeform subscriptions
Budget cuts remain the most common reason teams in Ireland pause or cancel Typeform. Others outgrow their response limits and discover that moving to a higher tier costs more than switching to a free alternative such as Google Forms or Jotform. Some customers report frustration with billing clarity or difficulty confirming cancellation took effect. A smaller number cite poor platform integration with their existing software stack or dissatisfaction with customer support responsiveness. Whatever your reason, cancelling should be straightforward once you follow the verified procedural steps.
Typeform pricing and what you pay in ireland
Typeform publishes prices in USD, but if you pay from an Irish bank account or with an EUR-denominated card, the platform applies a currency conversion at checkout. Your monthly or annual bill depends on three factors: your monthly response allowance, the number of team seats (users) you need, and whether you require advanced features such as custom domains and priority support.
| Plan name | Monthly cost (approx EUR) | Annual cost (approx EUR) | Monthly responses | Team seats included | Key features |
|---|---|---|---|---|---|
| Basic | €26 | €230 | 100 | 1 | Unlimited forms, basic branding |
| Plus | €54 | €485 | 1,000 | 3 | Remove Typeform branding, custom subdomain, integrations |
| Business | €90 | €820 | 10,000 | 5 | Priority support, conversion tracking, webhooks |
Annual billing commits you to 12 months but reduces your per-month cost significantly. Monthly billing offers greater flexibility: you can cancel at the end of your current billing cycle without penalty. Match your plan to your actual response history. If you consistently stay under 100 responses per month, Basic covers you. If your campaigns regularly exceed that threshold, Plus or Business prevents expensive overage charges.
Your consumer rights when you cancel Typeform
Irish and EU consumer law grants you strong protections when you buy digital services, including SaaS subscriptions like Typeform.
The 14-day cooling-off period under irish law
Under the Consumer Rights Act 2022 (which implements the EU Consumer Rights Directive 2011/83/EU), you have a statutory 14-day cooling-off period from the date you purchase your Typeform subscription. Within this window, you can cancel and demand a full refund with no questions asked, provided you have not used the service substantially. Typeform cannot charge you a cancellation fee during this period. This is an unconditional right: the company must refund you in full.
Your legal position: If you cancel within 14 days of purchase and have barely accessed your forms, you are entitled to a full refund under Irish consumer protection law. Typeform cannot refuse on the grounds that you "changed your mind" or found a cheaper alternative. The cooling-off period protects you regardless of your reason.
Your ongoing cancellation right after 14 days
After the 14-day window closes, your right to cancel continues indefinitely. You are never locked into a Typeform subscription permanently. However, once you have used the service substantially beyond 14 days, Typeform may charge you for the service you have already consumed up to your cancellation date. This is lawful under Irish consumer law. If you cancel mid-way through a monthly billing cycle, Typeform is entitled to retain the portion of your payment that covers the days you used the platform. If you paid for a full year and cancel after 6 months, the company may retain 50% of your annual payment (unless you negotiate otherwise).
Escalation: the competition and consumer protection commission
If Typeform refuses to honour your cancellation or withholds a refund you believe you are entitled to, you can escalate your complaint to the Competition and Consumer Protection Commission (CCPC), Ireland's independent consumer authority. The CCPC investigates disputes between consumers and traders and can compel refunds or take enforcement action. You do not pay a fee to lodge a complaint. Document your cancellation request (screenshots of your account, email confirmations, dates) and contact the CCPC at www.ccpc.ie if Typeform does not respond within 14 business days.
How to cancel your Typeform subscription
Typeform's cancellation process is deliberately straightforward, taking fewer than five minutes to complete.
Step one: log into your Typeform account
- Visit typeform.com and click the login button in the top-right corner.
- Enter your email address and password.
- Complete any two-factor authentication if you have enabled it on your account.
Step two: navigate to your plan and billing settings
- Once logged in, click your profile icon (usually in the bottom-left corner of the dashboard).
- Select "Settings" from the dropdown menu.
- In the left sidebar, click "Plan and billing" or "Subscription".
- Confirm you are viewing the correct billing account if you manage multiple teams or workspaces.
Step three: initiate the cancellation request
- Locate the "Cancel my plan" or "Cancel subscription" button on the Plan and Billing page.
- Click it to open the cancellation dialogue.
- Read the summary of what will happen: your access to Typeform will end at the close of your current billing period, and you will lose access to any paid features (such as custom domains and integrations).
Step four: select your downgrade option
- Typeform will ask whether you want to downgrade to the Free plan or cancel entirely.
- If you wish to retain basic form-building capability at no cost, select "Downgrade to Free".
- If you want to remove all access, select "Cancel completely".
- Click "Proceed" or "Confirm".
Step five: complete the exit survey
- Typeform will present a short survey asking why you are cancelling (this helps the company improve, but your response is optional).
- Select your reason or skip the survey if you prefer.
- Click "Submit" or "Proceed".
Step six: confirm your cancellation
- Review the cancellation summary one final time.
- Confirm your email address where Typeform will send a cancellation confirmation.
- Click "Yes, cancel my plan" or the equivalent confirmation button.
- You will see a confirmation message on screen and receive an email confirmation within 5 to 10 minutes.
What happens after you cancel Typeform
Cancellation takes effect at the close of your current billing cycle, not immediately after you submit your request.
Your access during the notice period
If you cancel mid-month or mid-year, you retain full access to your Typeform account and all paid features until the end of that billing period. You can continue to build forms, view responses and edit your account settings. On the first day of the next billing period, your access to paid features stops. If you downgraded to the Free plan instead of cancelling completely, your account remains active with the Free plan's limited features (typically 10 forms and 100 monthly responses).
Data retention and export
Your form responses and data remain accessible until Typeform deletes them according to its data retention policy (usually 6 to 12 months after cancellation). Before your cancellation takes effect, export any form responses you need: log into your account, select each form, and download responses as CSV or PDF. Do not assume Typeform will store your data forever after you cancel. Take action immediately if you need historical data.
Refund timeline and payment processing
If you are entitled to a refund (for instance, you cancelled within 14 days, or you negotiated a pro-rata refund for unused service), Typeform typically processes the refund within 5 to 10 business days of your cancellation confirmation. The refund returns to your original payment method (credit card, debit card or PayPal account). Check your bank or card statement after 10 days. If you do not see the refund, contact Typeform support with your cancellation confirmation email and ask for a refund status update.
Common mistakes to avoid when cancelling Typeform
Many customers believe they have cancelled when they have actually only downgraded to the Free plan, or they overlook critical data before their access closes.
Confusing downgrade with cancellation
Typeform offers you a choice: downgrade to Free or cancel completely. If you select "Downgrade to Free", your account remains active and you can still build and manage forms, but you will lose paid features such as custom domains and advanced integrations. Downgrade if you want to keep light access. Cancel completely if you do not need Typeform at all. Many customers accidentally downgrade when they intended to cancel, then continue paying a surprise renewal or overage charge weeks later. Always confirm your choice in the final step.
Failing to export your form responses
Once your cancellation takes effect and your account loses access to paid features, exporting responses becomes harder (or impossible if you subscribed to a high-tier plan with advanced reporting). Download all your form data and responses to CSV or PDF immediately after you submit your cancellation request. Do not wait until the last day of your billing cycle.
Ignoring the 14-day cooling-off window
If you are unhappy with Typeform within 14 days of signing up, cancel immediately and request a full refund in writing. After 14 days, you lose the automatic refund right and Typeform can withhold payment for service used. If you are within the window, use the word "refund" explicitly in your cancellation request: "I wish to cancel my Typeform subscription and claim a full refund under the Consumer Rights Act 2022 cooling-off period." Document everything in writing (email or support ticket) so you have proof if Typeform disputes your claim later.
Not checking your next renewal date
Annual subscriptions renew on a fixed date 12 months after purchase. If you pay for a full year and cancel after 8 months, you are entitled only to a pro-rata refund for the 4 months of unused service. Typeform's cancellation confirmation email specifies your final billing date. Calendar that date now so you do not miss it. If Typeform renews your annual plan after you cancelled, you have 14 days from that renewal date to request a full refund under the cooling-off period.
Refunds and how to claim yours
Your entitlement to a refund depends on when you cancel and whether you used the service substantially.
Full refund: within 14 days of purchase
If you cancel within 14 days of your first payment and have not used Typeform substantially (for example, you created no forms or barely looked at the dashboard), you are entitled to a full refund with no deductions. Submit your cancellation and explicitly state in writing (via email to [email protected]) that you are exercising your right under the Consumer Rights Act 2022 cooling-off period. Typeform will process your full refund within 5 to 10 business days.
Pro-rata refund: after 14 days
After 14 days, if you cancel part-way through your billing period, Typeform may withhold a payment for the time you have already used. For a monthly subscription, this is usually a simple daily calculation: if you cancel after 15 days of a 30-day month, Typeform keeps 50% of your payment. For annual subscriptions, the calculation is monthly: if you cancel after 6 of 12 months, Typeform may retain 50%. Always ask Typeform to itemise the refund calculation so you can verify it is correct.
No refund scenarios
Typeform is not obliged to refund you if you cancel more than 14 days after purchase and have used the service substantially (created forms, collected responses, used advanced features). This is lawful under Irish consumer law. Your remedy if you believe Typeform is acting unfairly is to escalate to the CCPC.
Preventing unwanted renewals and charges
The most common complaint about SaaS cancellations in Ireland is accidental renewal: the customer cancels via the app interface but the company still charges their card at the renewal date.
Request written confirmation from Typeform
After you complete your cancellation, email [email protected] with the subject line "Cancellation Confirmation" and ask for written confirmation that your subscription will not renew. Include your cancellation confirmation number (from the screen or email) and your account email address. Typeform should reply within 2 business days. Keep this email: it is your evidence if a dispute arises later.
Check your card statement after the renewal date
On the day after your billing period ends, check your bank or card statement for any Typeform charges. If you see a charge you did not expect, contact your bank immediately and dispute it as an unauthorised transaction. The bank can reverse the charge while you sort out the cancellation with Typeform.
Monitor your account access
On the first day after your billing period ends, log into Typeform one more time. If your account still grants access to paid features, your cancellation did not take effect. Contact Typeform support immediately with a screenshot showing you still have access, and ask for an explanation and a manual cancellation plus refund if applicable.
Comparing alternatives: when to stay or switch
Before you cancel Typeform entirely, confirm that your alternative platform is truly a better fit.
| Platform | Monthly cost (EUR) | Monthly responses | Team seats | Branding options | Best for |
|---|---|---|---|---|---|
| Typeform Plus | €54 | 1,000 | 3 | Custom domain, no branding | Branded campaigns, growing teams |
| Google Forms | Free | Unlimited | Unlimited | Basic Google branding | Simple surveys, internal feedback |
| Jotform | €34 | 100 | 1 | Custom branding | Budget-conscious small teams |
| Microsoft Forms | Free (Office 365 subscribers) | Unlimited | Unlimited | Limited | Teams already using Office 365 |
If you need more than 100 monthly responses and want to remove Typeform branding, Typeform Plus remains cheaper than most competitors at €54 per month. Do not cancel solely because you want to downgrade features: downgrade to the Free or Basic plan instead. You save money without losing your historical data and form configurations.
Your next steps and getting help from yafee
Cancelling your Typeform subscription is straightforward once you follow the six steps outlined above, but many customers benefit from guidance on their specific situation. At Yafee (yafee.com), we specialise in helping organisations understand their contractual obligations and consumer rights when cancelling SaaS subscriptions. Our team reviews your Typeform contract and billing history to confirm whether you are entitled to a refund and to draft dispute letters to the company if you believe you have been overcharged.
Yafee has helped thousands of consumers cancel Typeform and negotiate refunds under Irish consumer law. If Typeform refuses to honour your cancellation or withholds a refund you believe you deserve, Yafee can escalate your case to the CCPC on your behalf. Visit yafee.com to upload your account details, cancellation confirmation and billing records. Our contract law specialists will review your position within 2 business days and advise whether you have grounds for a refund.
In summary, your right to cancel Typeform is absolute. You have 14 days to change your mind with a full refund, and you can cancel at any time thereafter with a pro-rata refund for unused service. Follow the six-step process above: log in, navigate to Plan and Billing, click Cancel, choose your exit option, complete the survey, and confirm. Export your data immediately. Request written confirmation from Typeform that your subscription will not renew. Monitor your bank statement after the renewal date. If Typeform breaches your rights, escalate to the CCPC or contact Yafee (yafee.com) for professional support. You are in control of your subscription and your spending.