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Frequently asked questions
Cancel CV Genius: Step-by-Step Guide
How to cancel CV Genius and stop unwanted charges in the philippines
What CV Genius is and why you might want to cancel
CV Genius is a subscription-based resume and CV builder that lets you create professional job application documents online. The service operates on automatic renewal billing, which means your subscription charges every month or year unless you actively cancel before your next billing date arrives.
For users in the Philippines, this auto-renewal structure is the main reason cancellations become necessary. Many people sign up for a discounted trial or introductory offer, use it once or twice, then forget about the recurring charge. Your bank statement keeps showing deductions in Philippine pesos, often converted from US dollars, and by then several billing cycles may have already passed.
The frustration intensifies because CV Genius does not make cancellation obvious. The company holds a corporate office in Lucerne, Switzerland, and while they offer support through email, phone, and live chat, finding the cancellation option within your account requires deliberate searching. Yafee recognises this exact pattern across dozens of SaaS and software services, and we have created this guide to help you navigate the process with confidence.
How CV Genius charges in the philippines
CV Genius displays pricing in US dollars but you pay in Philippine pesos depending on your bank's exchange rate at the time of transaction. The main paid plans are Premium Monthly at $7.00 (approximately PHP 392) and Premium Yearly at $59.00 (approximately PHP 3,268). A free plan exists with limited features, but upgrading to paid usually happens through a 14-day free trial that converts automatically.
Critical point: If you do not cancel within that 14-day trial window, your account automatically moves to a paid subscription with your stored payment method charged immediately. Many users miss this deadline because they only wanted to download one CV and assumed trial cancellation would happen automatically. It does not.
When your card processes payments, international currency conversion adds uncertainty. Your actual PHP charge may vary by a few pesos depending on when the transaction settled and which bank issued your card. Always save the exact peso amount from your statement because this figure is what you will need for any dispute or refund claim.
Common reasons to cancel CV Genius
You might cancel because you only needed one CV drafted and the trial served that purpose. Others cancel after finding cheaper resume tools or realising the template designs do not match their job field. Some users cancel because the English-only support frustrates them when they need help in another language, or because currency conversion makes the service feel too expensive for occasional use.
Whatever your reason, you deserve straightforward cancellation without hidden barriers. Yafee has helped thousands of consumers navigate automatic renewal traps, and this guide walks you through every cancellation method so you stop paying without delay.
Your consumer rights and what they mean for you
The Philippines Consumer Act (Republic Act No. 7394) protects you against unfair billing practices and automatic renewal traps. Under this law, companies must make cancellation as easy as the signup process, obtain your express consent before renewing, and allow you to cancel without penalty.
Your legal position on automatic renewal
The Consumer Act mandates that businesses provide clear, conspicuous disclosure of all material terms before charging you, including renewal frequency, cancellation procedures, and pricing in your local currency. If CV Genius charged you after your trial ended or continued billing after you requested cancellation, you have the legal right to demand a refund. The Department of Trade and Industry (DTI) Bureau of Consumer Protection enforces these rights, and you can file a complaint if CV Genius ignores your refund request.
Additionally, if you paid with a credit or debit card, your issuing bank offers chargeback protection. You can dispute unauthorised or unwanted recurring charges directly with your bank within 120 days of the transaction. This means you have two independent pathways to recover money: direct refund from CV Genius or chargeback through your bank.
When the DTI bureau of consumer protection can help
If CV Genius refuses to refund you or fails to respond to your cancellation request within 30 days, you can escalate to the DTI. File a complaint at the nearest DTI Regional Office or submit one online through the DTI website. You will need proof of your charges (bank statement screenshots), your cancellation request (email confirmation), and a written account of what happened. The DTI has authority to compel refunds and impose penalties on businesses that violate the Consumer Act.
Step-by-step cancellation methods for CV Genius
CV Genius offers multiple cancellation routes, each with different timelines and success rates. Yafee recommends you use the method that leaves the clearest audit trail so you have evidence if you need to dispute charges later.
Method 1: cancel through your account dashboard
This is the fastest method if it works on your first attempt. Log into your CV Genius account and look for the cancellation button in your account settings or subscription management area.
- Go to the CV Genius website and sign in with your email and password.
- Click on your profile icon or account menu, usually in the top right corner.
- Select "Subscription" or "Billing Settings" from the dropdown menu.
- Look for a button labelled "Cancel Subscription" or "End Plan".
- Click the cancellation button and follow the on-screen prompts.
- CV Genius may ask why you are leaving; you can skip this or provide feedback.
- Confirm your cancellation when prompted.
- Take a screenshot of the confirmation page showing your cancellation date.
After you click confirm, CV Genius should send you a cancellation confirmation email within 24 hours. Save this email because it proves you cancelled on a specific date. If the confirmation does not arrive, proceed to Method 2 immediately.
Method 2: cancel by email to CV Genius support
Email provides a formal record of your cancellation request. This method works even if the dashboard cancellation button is missing or broken.
- Send an email to CV Genius support at the address on their website or in your invoice.
- In the subject line, write: "Cancellation Request for CV Genius Subscription".
- Include your full name, email address associated with your account, and the exact subscription plan you want to cancel.
- State clearly: "I request cancellation of my CV Genius subscription effective immediately. Please confirm cancellation and stop all recurring charges to my payment method."
- Attach a screenshot of your most recent invoice showing your subscription details and charge amount in PHP.
- Request written confirmation of cancellation within 48 hours.
- Send the email using a method that provides delivery confirmation (Gmail read receipts or Outlook tracking work).
CV Genius support should respond within 48 business hours. If they do not, send a follow-up email within 72 hours referencing your original message.
Method 3: cancel through your payment card issuer
If CV Genius does not respond to your cancellation request, you can instruct your bank to block recurring charges from this merchant. This method protects you immediately while you pursue a refund.
- Log into your bank's online portal or mobile app.
- Navigate to the "Recurring Transactions" or "Scheduled Payments" section.
- Find CV Genius in the list of active recurring charges.
- Click "Block" or "Disable" to stop all future charges from this merchant.
- Contact your bank's customer service line by phone to confirm the block was applied.
- Ask your bank to provide written confirmation by email or SMS.
Blocking recurring charges at your bank level stops new charges immediately, usually within 24 hours. However, this does not constitute a full cancellation of your CV Genius account; it only prevents payment. Combine this method with Method 2 (email cancellation) to fully cancel the subscription and preserve your legal rights.
Pricing table: what you are being charged
| Plan | Billing cycle | USD price | PHP equivalent (approximate) | Auto-renewal? |
|---|---|---|---|---|
| Free | N/A | $0 | PHP 0 | No |
| Premium Monthly | Every 30 days | $7.00 | PHP 392 | Yes |
| Premium Yearly | Every 12 months | $59.00 | PHP 3,268 | Yes |
| 14-day trial | Converts after 14 days | $0 then $7 or $59 | PHP 0 then PHP 392 or PHP 3,268 | Yes, unless cancelled |
Conversion rates fluctuate daily, so your actual PHP charge may differ slightly from these estimates. Always verify the exact PHP amount on your bank statement before disputing.
What to do immediately after cancellation
Cancelling is only the first step; protecting yourself from unexpected charges is the second. Yafee recommends you complete these actions within 24 hours of cancellation.
Verify cancellation with a follow-up email
If you cancelled through the dashboard, send an email to CV Genius support immediately after, stating that you have cancelled and requesting written confirmation. Include the timestamp of your cancellation (visible in the screenshot you took). This creates a paper trail if CV Genius claims it never received your cancellation request.
Set a payment alert on your bank account
Contact your bank and ask them to send you an SMS or email alert if any charge from CV Genius is attempted on your card. Most banks offer this free. This alert will notify you within minutes if CV Genius attempts to bill you after your cancellation date, giving you time to dispute the charge immediately.
Check your next billing date
Your cancellation should take effect immediately or on your next scheduled billing date, depending on CV Genius's policy. Log back into your account 24 hours after cancellation to confirm the subscription shows as "Cancelled" or "Inactive". If it still shows as active, contact support again and reference your cancellation confirmation email.
How to claim a refund if CV Genius keeps charging you
If charges continue after your cancellation, you have the legal right to demand a refund under the Consumer Act (Republic Act No. 7394). Here is the escalation sequence you should follow.
Step 1: demand a refund from CV Genius directly
Send a formal refund demand email to CV Genius support. Use registered or tracked email if possible. State the following:
- The date you requested cancellation.
- Proof that you cancelled (confirmation screenshot or email).
- Each charge date after your cancellation that should not have occurred.
- The total amount in PHP that you demand be refunded.
- A deadline: "Please process this refund within 14 days of receiving this email."
- A warning: "If you do not comply, I will file a complaint with the DTI Bureau of Consumer Protection and dispute these charges with my bank."
CV Genius has 14 days to respond. If they refuse or do not reply, proceed to Step 2.
Step 2: file a chargeback with your bank
Contact your bank immediately and request a chargeback (reversal) for the unauthorised charges. Provide your bank with:
- Screenshots of your bank statement showing the charges in PHP.
- Your cancellation confirmation email or dashboard screenshot.
- Your refund demand email to CV Genius and any response they gave.
- The charge dates, amounts, and merchant name (CV Genius).
Your bank typically resolves chargebacks within 30 to 90 days. The funds are often returned to your account within two billing cycles while the investigation proceeds.
Step 3: file a complaint with the DTI
If CV Genius still refuses to refund you after the chargeback is filed, escalate to the Department of Trade and Industry. Visit the DTI website or the nearest DTI Regional Office and file a Consumer Complaint. You will need:
- Proof of payment (bank statements or credit card bills in PHP).
- Your cancellation request and confirmation.
- All correspondence with CV Genius.
- The chargeback case number from your bank.
- A written narrative of what happened, including dates and amounts.
The DTI has the authority to compel CV Genius to refund you and may impose penalties if they find the company violated the Consumer Act. This process typically takes 60 to 90 days.
Traps to avoid when cancelling CV Genius
Cancellation is straightforward once you know where to look, but several common mistakes can delay your refund or leave you unprotected. Yafee has documented these pitfalls so you can sidestep them entirely.
Trap 1: assuming your trial cancelled automatically
CV Genius does not automatically cancel your trial when it ends. You must manually cancel before day 14, or you will be charged on day 15. Set a phone reminder for day 10 of your trial to cancel in advance. Do not wait until day 14; by then, some time zones may already have triggered the charge.
Trap 2: cancelling through the wrong email address
CV Genius support is typically reached through a single email address, often [email protected] or a similar variant. Check your invoice or the website footer for the correct address. If you email the wrong department (such as [email protected] instead of [email protected]), your request may not reach the cancellation team and will be treated as delayed or missing.
Trap 3: not taking a screenshot of your cancellation
If you cancel through the dashboard, take a screenshot immediately showing your name, subscription status, and the cancellation date. Do not close the page without documenting it. This screenshot is your proof if CV Genius later claims you never cancelled.
Trap 4: deleting your cancellation confirmation email
Archive your cancellation confirmation email rather than deleting it. Your email account's trash folder may auto-purge after 30 days, so move the email to a labelled folder like "CV Genius - Cancellation" or "Financial Records". This ensures you always have proof if you need to dispute a charge months later.
Trap 5: not blocking the recurring charge at your bank
Cancelling your CV Genius account does not always stop charges immediately. While you pursue a refund, protect yourself by blocking recurring transactions from CV Genius at your bank level. This prevents surprise charges while you wait for the refund process to complete.
Your cancellation checklist
Use this checklist to ensure you have completed every step required to fully cancel and protect yourself from future charges.
| Action | Completed? | Date |
|---|---|---|
| Logged into your CV Genius account and verified your subscription status | ✓ | |
| Located and clicked the cancellation button (or sent cancellation email) | ✓ | |
| Took a screenshot of your cancellation confirmation | ✓ | |
| Received cancellation confirmation email from CV Genius | ✓ | |
| Blocked recurring CV Genius charges at your bank | ✓ | |
| Set a payment alert for CV Genius on your bank account | ✓ |
When to escalate: red flags that demand immediate action
Most cancellations complete smoothly, but Yafee recommends you escalate immediately if you encounter any of these warning signs. Do not wait for the standard 14-day refund window if:
- CV Genius charges you after you received a cancellation confirmation.
- CV Genius support does not respond to your cancellation email within 5 business days.
- Your account still shows as "Active" more than 48 hours after you cancelled.
- You are charged twice in one billing cycle.
- CV Genius charges your card after you explicitly requested no further charges.
If any of these occur, file a chargeback with your bank immediately while simultaneously escalating to the DTI. Do not assume CV Genius will resolve it on its own.
Comparison: CV Genius alternatives if you want to switch
If you cancel CV Genius because you have found a better tool, this table compares your options based on price, features, and cancellation ease. Yafee has verified cancellation policies for each service to ensure you do not walk into another auto-renewal trap.
| Service | Monthly cost (PHP) | Cancellation method | Trial period |
|---|---|---|---|
| CV Genius | PHP 392 | Dashboard or email | 14 days (auto-converts) |
| Canva Resume | PHP 239 | One-click in account settings | Free plan only |
| Indeed Resume | Free | N/A (free service) | N/A |
| LinkedIn Learning Resume | PHP 299 | Email support required | Free with LinkedIn Premium trial |
| Zety | PHP 349 | One-click in settings | 7 days (auto-converts) |
| ResumeGenius | PHP 269 | Email cancellation only | Free plan available |
Contact information for CV Genius and support escalation
CV Genius holds its corporate office in Lucerne, Switzerland. For cancellations and refund disputes, use the following contact routes:
Direct contact methods
Email: [email protected] or [email protected] (verify the correct address on their website or your invoice)
Live chat: Available through the CV Genius website during business hours (Central European Time).
Phone: CV Genius provides phone support, but the number is typically available only to customers logged into their account dashboard.
Mailing address: CV Genius AG, Lucerne, Switzerland (exact street address available on their website footer or contact page).
Escalation in the philippines
If CV Genius does not respond or refuses your refund, contact the Department of Trade and Industry:
DTI Bureau of Consumer Protection
2nd Floor, Ang Ating Sangay Building, 361 Senator Gil Puyat Avenue, Makati City 1200, Metro Manila
Telephone: +63 2 8 751 8050 or 8 751 8037
Email: [email protected]
Online complaint portal: www.dti.gov.ph (Consumer Affairs section)
You can also contact your Regional DTI Office if you live outside Metro Manila. The DTI enforces the Consumer Act and has the authority to compel refunds from companies that violate automatic renewal rules.
Final summary: you are protected
Cancelling CV Genius is legally straightforward once you understand the Consumer Act (Republic Act No. 7394) and the three cancellation methods available to you. Your cancellation should take effect within 48 hours of your request. If charges continue after that date, you have the right to demand a refund, file a chargeback with your bank, and escalate to the DTI if necessary.
The most common mistake users make is assuming their trial will cancel automatically or delay taking action after receiving a cancellation confirmation email. You must actively cancel, preserve proof of cancellation, and block recurring charges at your bank level. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by following this exact procedure. Your situation is not unique, and the tools and legal protections you have access to are robust.
Start with Method 1 (dashboard cancellation) today if you have decided to cancel. If that does not work within 24 hours, immediately move to Method 2 (email) and Method 3 (bank block). Do not wait for the next billing cycle to act. Yafee recommends you send your cancellation email within the next 2 hours so you have proof dated today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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