How to cancel Scrimba in nigeria and claim your refund

What Scrimba is and why you might cancel

Scrimba is an interactive online coding platform that teaches web development and programming through live video instruction combined with a built-in code editor. You practice writing code directly within the video lessons, reinforcing concepts as you learn them. The platform operates globally, including Nigeria, and offers flexible subscription plans alongside an intensive Bootcamp program.

You may decide to cancel Scrimba for several legitimate reasons: the course pace doesn't align with your schedule, the teaching methodology doesn't suit your learning style, you've found a competitor that better addresses your goals, or your financial circumstances have changed. Whatever your reason, Yafee explains exactly how to cancel without losing money and how Nigerian consumer law protects your right to do so.

Core features of Scrimba

Scrimba delivers interactive video lessons where you pause, edit code, and resume without leaving the player. You access a browser-based coding environment at no additional cost. The platform structures courses into progressive tracks covering HTML, CSS, JavaScript, React, and other in-demand skills. The Bootcamp program offers a separate intensive pathway with job placement support and a 14-day money-back guarantee. Most learners value the hands-on approach; however, if Scrimba doesn't match your needs, understanding your cancellation options ensures you recover your fees quickly.

Why cancellation in nigeria can be tricky

Scrimba does not publish a dedicated cancellation page for Nigerian users on its main website or help center. The platform processes cancellations through multiple channels depending on your payment method: direct website subscription, Apple App Store, or Google Play Store. Each channel operates under different billing cycles, refund policies, and customer-service timelines. This fragmentation creates confusion; Yafee clarifies these pathways so you submit your cancellation request to the correct team and receive your refund without unnecessary delay.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act (2018) establishes your legal entitlements when you subscribe to digital services like Scrimba.

What the law guarantees you

The Federal Competition and Consumer Protection Act (FCCPA, 2018) mandates that providers disclose subscription terms, billing cycles, and cancellation procedures clearly before you pay. You have the right to cancel without penalty during the refund window, receive transparent billing information, and access a fair dispute resolution process. If Scrimba deliberately obscures cancellation methods or refuses a legitimate refund within the stated window, the Federal Competition and Consumer Protection Commission (FCCPC) can investigate and enforce remedies on your behalf.

Your legal position: You are protected by Nigerian consumer law. If Scrimba refuses to honour its refund guarantee or makes cancellation unreasonably difficult, you can file a formal complaint with the FCCPC. Document your purchase date, cancellation request, support responses, and payment proof. This documentation strengthens your case if escalation becomes necessary.

Refund windows and your leverage

Scrimba publicly states a 7-day refund guarantee for monthly and annual subscriptions purchased directly through its website, and a 14-day money-back guarantee for Bootcamp enrolments. These windows are measured from your purchase or enrolment date, not from when you submit your cancellation request. If Scrimba refuses a refund within these windows and you are in Nigeria, you retain the right to lodge a complaint with the FCCPC. Yafee recommends taking screenshots of your subscription confirmation email, your cancellation request (including the date and time sent), and any support responses. This evidence is invaluable if you need to escalate beyond Scrimba's customer service team.

Pricing for Scrimba in nigeria

Scrimba employs dynamic regional pricing to reflect local purchasing power in Nigeria and other markets.

Current plan structure

Below is the typical Scrimba plan structure you will encounter. Exact Nigerian Naira (NGN or ₦) amounts vary depending on active promotions, your account region setting, and payment method. Always verify the price on your checkout page or in your account settings before committing to a subscription.

Why dynamic pricing affects your refund claim

Scrimba adjusts subscription prices by region to account for local wage levels and currency strength. You may pay less in Nigerian Naira than a learner in Europe or North America pays in their local currency. This regional pricing is legal under Nigerian and international consumer law. However, Yafee advises you to screenshot your checkout page showing the exact NGN amount before you complete payment. If Scrimba later disputes the refund amount, this proof confirms what you were charged and strengthens your claim.

Methods to cancel Scrimba from nigeria

Your cancellation route depends on how you originally subscribed: through Scrimba's website, Apple App Store, or Google Play Store.

Cancel a direct website subscription

If you subscribed directly through Scrimba.com and pay by credit card, bank transfer, or other direct method, follow these steps to cancel.

1. Log into your Scrimba account using your email and password.
   • Go to scrimba.com and click "Sign In" at the top right.
   • Enter your registered email address and password.
   • If you have forgotten your password, click "Forgot?" and follow the reset email sent to your inbox.
2. Navigate to your account settings or subscription dashboard.
   • Once logged in, look for a profile icon or settings menu (often at the top right or in the left sidebar).
   • Select "Account Settings," "Billing," "Subscription," or "My Plan" - the exact label varies.
   • You should see your active subscription plan and next billing date.
3. Locate the cancellation option within the subscription section.
   • Look for a button or link labelled "Cancel Subscription," "Pause," or "Manage Subscription."
   • Click it to proceed to the cancellation workflow.
4. Confirm your cancellation and provide feedback if prompted.
   • Scrimba may ask why you are cancelling; this feedback is optional but helps them improve.
   • Review the refund terms displayed on-screen before confirming.
   • Submit your cancellation request by clicking the final confirmation button.
5. Obtain your cancellation confirmation and reference number.
   • Scrimba should display a confirmation message on-screen.
   • Screenshot this message and note the reference number (if provided).
   • Check your email for a confirmation email from [email protected] or [email protected].
6. Verify that your access ends and refund is processed.
   • Your course access will end on your next billing date or immediately, depending on Scrimba's policy.
   • A refund (if eligible) will be credited to your original payment method within 5 to 10 business days.

Cancel an apple app store subscription

If you subscribed to Scrimba through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's settings, not through Scrimba's website.

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • On iPhone or iPad: Tap the App Store icon, then tap your profile picture at the top right.
   • On Mac: Open the App Store, click your name in the sidebar, then select "Account Settings."
2. Navigate to your subscriptions.
   • Tap or click "Subscriptions" from the menu that appears.
3. Find Scrimba in your active subscriptions list.
   • Scroll through your active subscriptions until you see Scrimba.
   • Tap or click on it to view details.
4. Select "Cancel Subscription" or "Edit."
   • Tap or click the "Cancel Subscription" button.
   • If you see "Edit," click it first, then look for a cancel option.
5. Confirm the cancellation in the pop-up window.
   • Apple will ask you to confirm; select "Confirm" or "Cancel Subscription" again.
   • You may be offered a discounted rate to continue; decline if you wish to cancel.
6. Record your cancellation confirmation.
   • Screenshot the confirmation screen showing the cancellation date.
   • Apple will send a confirmation email to your associated Apple ID email address.
   • Retain both for your records.

Cancel a google play store subscription

If you subscribed to Scrimba through the Google Play Store on an Android device, you cancel through Google Play, not through Scrimba directly.

1. Open Google Play on your Android device or visit play.google.com on a browser.
   • On your device: Open the Google Play Store app and tap your profile icon (top right).
   • On the web: Go to play.google.com, click your profile icon, and select "Manage your Google Account."
2. Navigate to your subscriptions.
   • On your device: Tap "Manage apps & device," then select the "Manage" tab, and look for "Subscriptions."
   • On the web: Click "Payments and subscriptions," then select "Subscriptions."
3. Find Scrimba in your active subscriptions.
   • Scroll through the list until you locate Scrimba.
   • Tap or click on it to open the subscription details page.
4. Select "Cancel subscription."
   • Tap or click the "Cancel subscription" button on the details page.
5. Confirm your cancellation and select your reason (optional).
   • Google Play may ask why you are cancelling; you can skip this if you prefer.
   • Tap or click "Cancel subscription" again to confirm.
6. Retain your cancellation proof.
   • Screenshot the confirmation message showing your cancellation is active.
   • Google Play will send a confirmation email to your Google account email.
   • Save this email for your records.

Refunds and what to expect after cancellation

Understanding Scrimba's refund timeline and conditions protects you from unexpected charges and ensures you recover eligible fees promptly.

Refund eligibility and timelines

If you cancel within 7 days of purchase (for monthly or annual subscriptions) or within 14 days of enrolment (for Bootcamp), you qualify for a full refund. Scrimba processes refunds to your original payment method-your credit card, bank account, or app store account-within 5 to 10 business days. If you cancel after the refund window closes, you forfeit the fee for that billing period; however, no further charges will occur after your cancellation takes effect. Yafee recommends cancelling before your next billing date to avoid an unwanted charge.

When your refund should arrive

After Scrimba processes your refund, the funds travel back to your payment provider (your bank, credit card company, or app store). This journey typically takes 5 to 10 business days, though your bank may take an additional 1 to 3 business days to post the credit to your account. Do not assume your refund has been lost if it does not appear within 3 days; allow up to 15 business days from your cancellation date. If 15 days pass and the refund has not appeared, contact Scrimba support with your cancellation reference number and ask for a refund status check.

Contacting Scrimba if your refund is delayed

If your refund does not arrive within the expected timeframe, contact Scrimba's support team. Use the in-app help centre (if still accessible), email [email protected], or visit the contact form on Scrimba.com. In your message, include your account email, the email on your receipt, your cancellation date, your cancellation reference number, and a screenshot of your cancellation confirmation. Provide this information clearly so the support team can investigate your refund status without requesting additional details. Yafee advises keeping all correspondence for escalation to the FCCPC if Scrimba fails to resolve the issue within 14 days.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel straightforward, but these pitfalls cost Nigerian learners time and money. Protect yourself by sidestepping them now.

Mistake 1: cancelling on the wrong platform

If you subscribed through Apple App Store, cancelling on Scrimba's website will not work; Apple will continue billing you. The same applies to Google Play. Each platform operates independently. Before you start, confirm where you subscribed by reviewing your payment confirmations and app store transaction history. Then cancel only on that platform.

Mistake 2: missing the refund window

Scrimba's 7-day refund guarantee is measured from your purchase date, not from when you request cancellation. If you cancel on day 8, you forfeit the refund. Mark your purchase date on a calendar and set a phone reminder 6 days in. This simple step ensures you never miss the window.

Mistake 3: not documenting your cancellation

Screenshots of your cancellation confirmation, the reference number, and the timestamp are your proof if Scrimba disputes your cancellation or claims it received no request. Without this documentation, the FCCPC cannot help you escalate. Before closing the browser or app, take at least two screenshots: one of the full cancellation confirmation and one of the email confirmation. Save them to a safe location (your phone gallery, cloud storage, or email yourself).

Mistake 4: assuming access ends immediately

Cancelling your subscription does not always end your course access that instant. Scrimba typically allows access until the end of your current billing period (e.g., if you are on a monthly plan and you cancel on the 10th of the month, access may continue until the last day of that month). Check the cancellation confirmation page for the exact access end date. Mark this date so you know when you will lose access.

Mistake 5: not following up on a missing refund

If your refund does not appear after 15 business days, many learners assume it is lost and give up. In reality, Scrimba may be processing it slowly or it may be held by your bank. Contact Scrimba support with all your documentation and request a refund status update. If Scrimba claims they have already issued it, ask them to provide the transaction ID or receipt proof from their payment processor. If Scrimba refuses to refund you and the window has passed, escalate to the FCCPC with your full documentation.

What to do after cancellation

Cancelling Scrimba is just the first step; managing what comes next ensures a clean break and protects you from future issues.

Secure your course materials before access ends

If you plan to reference course materials after cancellation, download or screenshot any lesson notes, code snippets, or project files before your access expires. Scrimba's platform may not allow downloads after cancellation, so act while you still have access. Store downloaded materials on your computer or cloud storage (Google Drive, OneDrive, Dropbox) for future reference.

Delete your payment method from scrimba's system (optional)

If you wish to prevent accidental re-subscription, you can remove your saved payment method from Scrimba's account settings. Log in, go to billing or payment settings, and delete your card or payment account. This step is optional but recommended if you cancelled due to financial constraints or wish to avoid impulse re-subscription.

Uninstall the Scrimba app from your device (optional)

If you subscribed via Apple App Store or Google Play, uninstalling the app after cancellation removes the temptation to restart your subscription and keeps your device clutter-free. Go to your phone's app management settings, find Scrimba, and select "Uninstall" or "Delete."

Monitor your bank or payment account

For 30 days after your cancellation, check your bank or credit card statement weekly to confirm that Scrimba has not charged you again. If an unexpected charge appears, contact your bank immediately and provide them with your cancellation confirmation. Request a chargeback if Scrimba refuses to issue a refund for an unauthorized charge. Your bank will investigate on your behalf at no cost to you.

Pricing comparison and refund eligibility summary

This table summarizes the costs, refund windows, and conditions that determine whether you recover your fee.

Contact information and escalation

If Scrimba refuses to honour your cancellation or refund, you have a legal right to escalate your complaint to Nigeria's consumer protection authority.

Scrimba customer support contact details

Scrimba's official support email is [email protected]. You can also use the in-app help centre or submit a contact form at scrimba.com/help or scrimba.com/contact. When you contact Scrimba, provide your account email, order ID or receipt number, the exact date you purchased or enrolled, and a description of your issue (cancellation request or missing refund). Expect a response within 2 to 5 business days. If you have not heard back after 5 business days, send a follow-up email marked "URGENT" and reference your original support ticket number.

Escalate to the federal competition and consumer protection commission

If Scrimba does not respond within 7 days or refuses your legitimate cancellation or refund request, you can file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC enforces consumer rights under the Federal Competition and Consumer Protection Act (2018) and has the authority to compel refunds and impose penalties on non-compliant businesses.

To lodge a complaint with the FCCPC, visit www.fccpc.gov.ng or call 0800 9900 108 (toll-free from Nigeria). You will need to provide your full name, contact information, a detailed account of what happened (purchase date, cancellation date, refund status, support responses), and copies of your supporting documents (screenshots, emails, receipts, cancellation confirmations). The FCCPC typically investigates complaints within 30 days and will contact Scrimba on your behalf if they find merit in your claim.

Your rights if Scrimba is unresponsive

If Scrimba is based outside Nigeria but serves Nigerian customers (which it does), it is still bound by the Federal Competition and Consumer Protection Act when doing so. A foreign company cannot ignore Nigerian consumer law simply because it operates remotely. The FCCPC has the authority to compel compliance and sanction violations. Yafee recommends providing the FCCPC with all your evidence-screenshots, emails, refund confirmation (or proof of non-refund), and your cancellation reference. This documentation strengthens the FCCPC's ability to investigate and resolve your complaint in your favour.

Summary and next steps

Cancelling Scrimba in Nigeria is manageable once you understand which platform you subscribed on, the refund window that applies, and your rights under Nigerian consumer law. The Federal Competition and Consumer Protection Act (2018) protects you by requiring clear cancellation procedures and fair refund terms. If Scrimba makes cancellation difficult or refuses your refund, the FCCPC stands behind you.

Review the cancellation method that matches your subscription method (direct website, Apple App Store, or Google Play Store), submit your request before your refund window closes, and screenshot your confirmation. If your refund does not arrive within 15 business days, contact Scrimba support and provide your cancellation details. Should Scrimba refuse to help, escalate to the FCCPC with your full documentation. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their fees by following these exact steps. You can do the same. Start today by logging into your Scrimba account or app store and initiating your cancellation-your refund may be just a few clicks away.