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Frequently asked questions
Cancel Save My Exams: The Right Way in Nigeria
How to cancel Save My Exams in nigeria and reclaim your money
What Save My Exams is and why nigerian students use it
Save My Exams is a UK-based online revision platform that delivers syllabus-aligned study notes, topical practice questions, past examination papers, mock tests and artificial intelligence-powered marking tools for GCSE, IGCSE and A-level qualifications. Students across Nigeria and globally rely on it to prepare for secondary school examinations, while educators use it to access structured revision materials and assessment feedback. The service operates on a freemium model: the free tier offers limited content, while the Premium subscription unlocks full access to all features for a monthly or annual fee.
If you subscribed to Save My Exams and now wish to cancel, this guide from Yafee walks you through every procedural step, your legal rights under Nigerian consumer law, and how to secure a refund if circumstances warrant one. Understanding your cancellation rights before you act helps you avoid unnecessary charges and protect your financial position.
Primary users of the platform
Secondary school students preparing for GCSE, IGCSE and A-level examinations form the core user base. Teachers and tutors also subscribe to access comprehensive revision materials and marking functionality. Parents sometimes pay on behalf of their children. If you fall into any of these categories and no longer need Premium access, cancelling before the next billing cycle ensures you stop payment without losing access to content you have already paid for during the current billing period.
Free plan versus premium plan features
Save My Exams offers a Free plan with limited revision notes and no access to mock exams or marking tools. The Premium plan grants unrestricted access to all study materials, past papers, full-length mocks and automated assessment feedback. Many students start with the Free plan to test the platform, then upgrade to Premium as examination season approaches. Once exams conclude or you find an alternative resource, cancelling Premium before renewal prevents recurring charges from hitting your card.
Your consumer rights under nigerian law when cancelling
Nigerian consumer protection legislation grants you explicit rights when purchasing digital services, including subscriptions to educational platforms.
Legal framework governing subscriptions in nigeria
The Federal Competition and Consumer Protection Act (FCCPA) 2018 and the Consumer Protection Code establish that businesses must provide clear, easily accessible cancellation mechanisms and honour cancellation requests within a reasonable timeframe. The law requires merchants to disclose billing terms upfront, display cancellation instructions prominently and process cancellations within 14 days or less. If Save My Exams makes cancellation deliberately difficult, fails to honour your request or continues charging after you cancel, you have grounds to escalate to the Federal Competition and Consumer Protection Commission (FCCPC). Yafee emphasises that Nigerian law places the burden on the company to prove they delivered the service as advertised and in accordance with your contractual agreement.
Your right to a refund under nigerian consumer law
While Save My Exams states on their terms that they do not refund unused time after cancellation, Nigerian consumer law may override this standard policy. You qualify for a refund or partial credit if the company failed to deliver the service as advertised, made material changes to terms without your consent, or continued charging after a valid cancellation request. Document your billing history, take screenshots of your subscription terms and keep your cancellation confirmation email. If the company refuses a refund claim, contact the FCCPC with this evidence. Yafee advises that having a clear paper trail significantly strengthens your position during any dispute.
Your legal position
You hold the legal right to cancel your Save My Exams subscription at any time. The company must honour your request and stop charging within a reasonable period. If they continue billing after you cancel or withhold a refund without justification, the FCCPC can investigate and compel a refund. Nigerian law protects you: use it.
Common reasons nigerian students and teachers cancel
Your cancellation reason influences whether you have grounds for a refund and how quickly you should act.
Why subscriptions no longer serve your needs
- Your examinations have finished and you no longer require revision materials.
- You found a cheaper alternative platform with comparable content.
- The content does not align with your specific exam board or curriculum.
- You prefer live tutoring or in-person study groups over digital revision.
- Financial constraints mean you must reduce subscription expenses immediately.
- You subscribed by accident or changed your mind within the first few days.
- The platform lacks interactive features you expected or depends on reliable internet connectivity you do not have.
Each reason carries different weight if you later dispute a charge or request a refund. If you cancelled within three to five days of purchase due to accidental subscription or rapid buyer's remorse, the FCCPC tends to view refund requests more favourably. If your examinations have concluded, your case is equally strong. Financial hardship also justifies escalation, particularly if you can evidence that continued payment causes genuine difficulty.
How to cancel Save My Exams step by step
Follow this procedure to cancel your subscription correctly and minimise the risk of continued charges.
Step one: log in to your Save My Exams account
- Visit the Save My Exams login page on your web browser or open the mobile app.
- Enter your registered email address and password.
- If you cannot access your account, use the "Forgot password" option or contact Save My Exams support before proceeding further.
Step two: locate your subscription and billing settings
- Once logged in, navigate to your account settings or user profile menu, typically found in the top-right corner of the dashboard or in the mobile app menu.
- Select "Subscription," "Billing," "Payment settings" or "Account management" depending on the platform layout.
- You should see your current subscription status, the renewal date and your payment method.
Step three: initiate cancellation through the platform
- Look for a "Cancel subscription," "Manage subscription" or "End membership" button on the billing page.
- Click this button and read any retention offers or warning messages that appear. Yafee advises that you ignore retention incentives if you have already decided to cancel.
- Confirm your cancellation when prompted. Some platforms ask you to state your reason; provide a brief, factual answer such as "exams completed" or "switching to another platform."
Step four: confirm cancellation by email and save evidence
- Save My Exams should send you a cancellation confirmation email immediately or within 24 hours.
- Open this email and verify that it explicitly states your cancellation has been processed and the date your subscription will end.
- Screenshot the confirmation and your final billing statement.
- Store these documents securely; you will need them if you later dispute a charge or claim a refund.
Step five: verify that billing has stopped
- Check your bank or card statement 7 to 10 days after the cancellation date to confirm no new charges appear.
- If a charge appears on or after your subscription end date, contact Save My Exams support immediately with your cancellation confirmation email and demand a refund.
- If the company fails to respond or refuses to refund within 14 days, escalate to the FCCPC with all evidence.
Cancellation methods and contact details for Save My Exams
Save My Exams provides multiple routes to cancel, though the self-service method above is fastest.
Primary cancellation routes
| Method | Speed | Recommended |
|---|---|---|
| Self-service via account settings (web or app) | Instant confirmation | Yes, use this first |
| Email to [email protected] | 3 to 5 business days | Use if self-service fails |
| Contact form on Save My Exams website | 3 to 5 business days | Use if self-service fails |
| Phone support (if available) | Same day | Use for urgent cancellation |
| FCCPC complaint (escalation only) | 14 to 30 days | Use only after company refuses |
Contact information for Save My Exams
Save My Exams Limited is registered in the United Kingdom. The company's registered office is located in the UK, and they maintain a US office for North American subscribers. For cancellation or billing inquiries, email [email protected] or use the contact form on their website. If the company does not respond within 14 days or refuses your cancellation, Yafee recommends filing a complaint with the FCCPC, whose offices are located in Abuja with regional branches across Nigeria.
What happens after you cancel Save My Exams
Understanding the post-cancellation period helps you manage your access and budget effectively.
Access and content after cancellation
Once you cancel, your Premium access typically remains active until the end of your current billing cycle. For example, if your subscription renews on the 15th of each month and you cancel on the 5th, you retain full access until the 15th. After that date, your account reverts to Free plan status, and you lose access to mock exams, full past papers and marking tools. You may still access limited free content such as topic summaries. Some platforms allow you to reactivate a cancelled subscription within 30 days; check your cancellation email for this option.
Refund timeline and expectations
If Save My Exams owes you a refund (for example, if you cancelled within three days of purchase or if the company failed to deliver the service), the company must process it within 14 days of receiving your cancellation request. Refunds typically appear in your bank account within 7 to 10 business days after the company initiates the transfer. If 21 days pass with no refund and no explanation, contact the company again and, if necessary, escalate to the FCCPC. Yafee advises that banks sometimes flag refunds from international companies; contact your bank if the money does not appear within the expected window.
Pricing, refund policy and comparison table
Save My Exams pricing varies by subscription tier and region, and Nigerian customers should confirm current rates in Nigerian Naira (NGN).
Typical Save My Exams pricing structure
| Plan | Monthly cost (approx. NGN) | Annual cost (approx. NGN) | Cancellation refund policy |
|---|---|---|---|
| Free | 0 | 0 | N/A |
| Premium (monthly) | ₦2,500-₦3,500 | N/A | No refund for unused time after cancellation |
| Premium (annual) | N/A | ₦20,000-₦25,000 | No refund for unused time after cancellation |
| Teacher licence (annual) | N/A | ₦15,000-₦20,000 | No refund for unused time after cancellation |
These figures are approximate and fluctuate based on currency exchange rates and promotional offers. Always check Save My Exams' official pricing page for current rates in Nigeria. Yafee notes that the company's stated "no refund" policy does not override Nigerian consumer law if the service was not delivered as promised or if material changes were made to the agreement.
Common mistakes to avoid when cancelling
Cancellation errors can leave you paying for weeks longer than necessary or complicate future refund claims; protect yourself by avoiding these pitfalls.
Mistake one: assuming cancellation is instant
Many students believe that clicking "cancel" stops the charge immediately. In reality, Save My Exams typically processes the cancellation at the end of your current billing cycle. If you pay on the 1st and cancel on the 20th, you will be charged again on the 1st of the following month unless you cancel at least 24 to 48 hours before renewal. Always check your cancellation confirmation email to see the exact date your subscription ends.
Mistake two: cancelling without saving confirmation
If you fail to screenshot your cancellation confirmation and the company later claims you never cancelled, you have no proof. Always save the confirmation email and your billing statement showing the cancellation date. This evidence is essential if you need to escalate to the FCCPC or dispute a charge with your bank.
Mistake three: not verifying the final charge
After your subscription ends, check your bank statement within 7 to 10 days. Some users forget and only notice a stray charge months later, making it harder to retrieve funds. Yafee recommends setting a phone reminder to check your statement on the day after your subscription is supposed to end.
Mistake four: contacting the wrong support email
Sending a cancellation request to a general inquiry email may result in delays or misdirection. Use the official billing or support contact address listed on the Save My Exams website to ensure your request reaches the right department. If you are unsure, use the contact form on the website so your message is logged in their system.
Mistake five: giving up after one refusal
If Save My Exams refuses your refund request, you have not exhausted your options. Yafee advises that you respond in writing (email) restating your case with supporting evidence and explicitly referencing the FCCPA 2018. If they still refuse, file a formal complaint with the FCCPC. The commission has authority to compel refunds and fine companies that breach consumer protection law.
Comparing Save My Exams to alternative revision platforms
Understanding how Save My Exams compares to competitors helps you decide whether cancellation aligns with your study goals.
Save My Exams versus other revision platforms available in nigeria
| Platform | Monthly cost (approx. NGN) | AI marking | Past papers included | Best for |
|---|---|---|---|---|
| Save My Exams | ₦2,500-₦3,500 | Yes | Yes | Self-paced GCSE/IGCSE/A-level students |
| Khan Academy | Free (optional donation) | No | Limited | Conceptual understanding and foundational skills |
| Tutor2u | ₦3,000-₦4,500 | No | Yes | Video-based learning and revision notes |
| ThirdSpace Learning | ₦4,000-₦6,000 | Yes (limited) | Limited | Maths tutoring and personalised support |
| Private online tutors (Yafee-verified platforms) | ₦5,000-₦15,000+ per session | No | Tutor-dependent | One-to-one interactive support |
Save My Exams remains competitive for students seeking affordable, comprehensive, self-paced revision materials with automated feedback. However, if you require live tutor support, interactive group classes or personalised feedback, switching to a tutoring platform or live revision session provider may justify cancellation. Yafee recommends evaluating the alternative platform's cancellation policy before you sign up, so you do not repeat the same commitment.
Cancellation address and escalation contacts in nigeria
If Save My Exams refuses to honour your cancellation or withhold a refund, escalate your complaint through official channels.
Save My Exams cancellation and support contact
Send cancellation requests or billing inquiries to [email protected]. The company's registered office is located in the United Kingdom. For Nigerian students seeking refunds or disputing charges, provide your evidence (cancellation confirmation, billing screenshots, correspondence with Save My Exams) to the Federal Competition and Consumer Protection Commission.
Federal competition and consumer protection commission (FCCPC) contact details
The FCCPC is Nigeria's primary consumer protection authority and oversees disputes involving digital services and subscription cancellations. You can file a complaint at:
- Head office: 3 Ajose Adeogun Street, Victoria Island, Lagos
- Phone: +234 (0) 706 974 3030
- Email: [email protected]
- Website: www.fccpc.gov.ng
- Online complaint portal: available on the FCCPC website
Include all documentation: your cancellation request, Save My Exams' response (or proof of non-response), billing statements, and a clear explanation of the refund you are claiming. The FCCPC typically investigates within 30 days and can compel the company to refund you if they find a breach of the FCCPA 2018.
Escalation via your bank
If Save My Exams continues to charge after you cancel, you can dispute the transaction directly with your bank. Contact your bank's customer service and report the unauthorized charge as a billing dispute. Provide your cancellation confirmation email and your bank statement showing the disputed charge. Most Nigerian banks can reverse unauthorized charges within 14 to 21 days if you have evidence of cancellation.
Key takeaways and next steps
Cancelling Save My Exams is straightforward when you follow the correct procedure and know your rights under Nigerian consumer law. Log into your account, navigate to billing settings, click cancel and save your confirmation email. Monitor your bank statement to ensure no further charges appear. If the company refuses to stop billing or withhold a refund, escalate immediately to the FCCPC with your evidence.
Your position is strong: Nigerian law grants you the explicit right to cancel at any time and demands that companies honour cancellation requests within 14 days. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by understanding their legal rights and documenting every step. Use this guide to protect your money, and do not hesitate to contact the FCCPC if Save My Exams resists. You are the customer; you hold the power.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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