How to cancel PassMyInterview in nigeria and recover your money

What PassMyInterview is and why nigerians choose it

PassMyInterview is a UK-based platform that delivers interview preparation materials, mock interview simulations, and one-to-one coaching designed to help job candidates succeed in employment interviews. You access downloadable study guides, online video tutorials, and live coaching sessions through their website and mobile applications.

If you are a job seeker in Nigeria preparing for interviews with multinational corporations, civil service positions, or professional roles, you may have purchased a PassMyInterview subscription or standalone guide. Your circumstances change-budgets shift, job opportunities materialise, or you discover that the service does not align with your specific interview needs. Yafee has created this comprehensive guide to help you cancel with confidence and understand your entitlement to a refund under Nigerian consumer law.

Types of PassMyInterview products

PassMyInterview sells three main categories of products. First, single downloadable guides (purchased once, no renewal). Second, monthly subscriptions with automatic renewal that charge your card each month unless you cancel in writing before the billing date. Third, premium Full Access programs (typically non-refundable or subject to strict conditions). Many guides include a 30-day money-back guarantee; however, others offer no refund window. When you register for a subscription with a free trial period, the company automatically enrolls you in a recurring payment cycle. You must submit a written cancellation request before the cut-off date to stop future charges.

Common reasons nigerians cancel PassMyInterview

You may initiate cancellation because the content targeted a different interview format than you required, a free trial converted to paid charges without your active consent, your job search concluded successfully, or you identified a more affordable competitor. Regardless of your reason, Nigerian consumer law grants you the right to request cancellation and pursue a refund if you comply with stated timeframes.

Your consumer rights in nigeria under the federal competition and consumer protection act

Nigerian law protects you as a consumer, even when you purchase from a UK-registered company conducting distance sales into Nigeria.

Federal competition and consumer protection act (FCCPA) 2019

Nigeria's primary consumer protection statute is the Federal Competition and Consumer Protection Act 2019 (FCCPA). This law mandates that PassMyInterview treat you fairly, disclose clear terms and conditions in plain language, and provide a straightforward cancellation mechanism. If PassMyInterview misrepresents refund eligibility, conceals cancellation procedures, or refuses to process a legitimate cancellation request, you have statutory grounds to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC). Yafee advises that transparency and fairness are non-negotiable under this framework.

Distance selling and your cooling-off period

PassMyInterview operates as a distance seller under Nigerian law because you purchase online without meeting the company face-to-face. The FCCPA grants you a statutory right to cancel non-subscription purchases within 14 days of purchase. For subscriptions with recurring charges, the company must provide clear, visible notice of your cancellation rights before you complete payment, and cancellation must be achievable through a process as simple as the purchase mechanism itself. You cannot be required to telephone a number or travel to an office; email or online portal cancellation must be available.

Your legal position and escalation route

If you submit a written cancellation request to PassMyInterview and the company ignores your instruction within 14 days, you may lodge a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng. The FCCPC has statutory authority to investigate, order refunds, and impose financial penalties on non-compliant companies. You do not require legal representation to file a complaint. Yafee strongly recommends that you retain all evidence of your cancellation request-email screenshots, confirmation numbers, delivery receipts, and any company responses-because this documentation will support your FCCPC complaint if needed.

How to cancel PassMyInterview in nigeria step by step

Your cancellation method depends on your product type: one-time guide, monthly subscription, or app-based access. Follow the procedure that matches your purchase.

Step 1: locate PassMyInterview contact details and verify your account

Begin by identifying the email address or postal address where you must send your cancellation notice. PassMyInterview does not maintain a published Nigerian office address; the company provides a UK postal address for formal correspondence and a support email address listed on their website.

1. Visit www.passmyinterview.com and navigate to the Contact or Help section.
2. Record the email address shown for customer support (typically [email protected] or similar).
3. Note the UK postal address listed for complaints or formal notices.
4. Log into your PassMyInterview account using your registered email and password.
5. Verify the subscription status, product purchased, purchase date, and most recent charge date.
6. Take a screenshot of your account dashboard showing these details for your records.

Step 2: draft and send your cancellation notice

Compose a formal email that clearly states your intention to cancel and request a refund. The company must receive written notice; verbal requests or social media messages do not constitute legal cancellation. Yafee recommends using the exact template below to ensure your request meets legal requirements.

1. Open your email client and address your message to the support email address you identified.
2. In the subject line, type: "Cancellation Request and Refund Claim - [Your Full Name] - [Your Account Email]"
3. Use this email body:
   • "I hereby request immediate cancellation of my PassMyInterview subscription effective today. My account is registered under [Your Email]. I purchased [specific product name, e.g., Full Access Pass] on [purchase date]. I request a full refund of ₦[amount paid] to my original payment method. Please confirm cancellation and provide a refund timeline within 48 hours. In accordance with the Federal Competition and Consumer Protection Act 2019, I expect you to honour this request promptly."
4. Do not include anger or threats; maintain a professional tone.
5. Click Send and allow the email to transmit.
6. Immediately take a screenshot of the email in your Sent folder, including the date, time, and recipient address.

Step 3: send a secondary confirmation via registered post (optional but recommended)

For maximum legal certainty, follow your email with a physical letter to PassMyInterview's UK postal address. This creates a paper trail that proves formal notice and demonstrates your seriousness to both the company and any regulator.

1. Write a concise one-page letter restating your cancellation and refund request.
2. Address it to PassMyInterview at the UK address you located.
3. Include your account email, purchase date, product name, and the amount requested.
4. Send it via a postal service that provides a tracking number or proof of delivery (Royal Mail Special Delivery or DHL).
5. Retain your tracking receipt and proof of posting.

Step 4: document all company responses and refund timeline

Once PassMyInterview receives your cancellation request, the company must respond within a reasonable timeframe (typically 5 to 14 business days under the FCCPA). Monitor your email inbox and spam folder carefully.

1. Check your email daily for responses from PassMyInterview support.
2. When a response arrives, screenshot the entire email conversation, including headers showing sender, date, and time.
3. If the company grants cancellation and provides a refund timeline, record the date you expect the refund to appear in your bank account or payment method.
4. If the company denies your cancellation or requests additional information, note their exact reasoning.
5. Save all attachments (e.g., refund confirmation, cancellation receipts) to your computer.

Step 5: verify the refund has reached your account

PassMyInterview will process your refund to your original payment method (credit card, debit card, or online payment platform). Check your financial records within the stated timeframe.

1. Log into your bank account or payment provider's app.
2. Search for a credit or reversal from PassMyInterview or their payment processor (typically Stripe or PayPal).
3. Verify the amount matches your cancellation claim.
4. If the refund does not appear within 14 days, contact your bank to check for pending transactions.
5. Screenshot your bank statement showing the refund as final evidence of successful resolution.

PassMyInterview pricing and refund eligibility by product type

Refund eligibility varies by product category. The table below outlines typical pricing, refund windows, and your entitlements under Nigerian consumer law.

After cancellation: what happens next and monitoring your refund

Cancellation does not end immediately; you must monitor compliance and understand when charges will cease and refunds arrive.

Immediate effects of cancellation

Once PassMyInterview confirms your cancellation in writing, the following changes take effect:

• Your account access (if subscription-based) terminates at the end of your current billing cycle or immediately, depending on the company's policy.
• Automatic renewal charges cease; no future deductions will appear on your card.
• Your refund processes to your original payment method within 5 to 14 business days.
• You retain access to any downloadable materials you previously downloaded until the company formally disables your account.

If PassMyInterview refuses or delays your refund

Should PassMyInterview ignore your cancellation request, deny your refund without valid justification, or fail to process your refund within 14 days of your written request, escalate your complaint to the Federal Competition and Consumer Protection Commission.

1. Visit www.fccpc.gov.ng and navigate to the "Lodge a Complaint" section.
2. Complete the online complaint form with your full name, email, phone number, and detailed account of your cancellation attempt.
3. Attach scans or screenshots of: (a) your cancellation email, (b) PassMyInterview's response (or proof of non-response), (c) proof of payment, and (d) your account details.
4. Submit your complaint and retain the FCCPC reference number provided.
5. The FCCPC will investigate and may order PassMyInterview to refund you or face penalties.

Common mistakes to avoid when cancelling PassMyInterview

You are not alone if you feel uncertain about the cancellation process; many Nigerian consumers face similar confusion with UK-based digital services. Yafee has identified the most frequent errors that delay or prevent refunds.

Mistake 1: cancelling through the app instead of email

The PassMyInterview mobile app may include a "cancel subscription" button, but app cancellations are often not processed as formal written notices. Always send a separate email to [email protected] to create a paper trail that satisfies the FCCPA requirement for written cancellation.

Mistake 2: not keeping evidence of your request

If you delete your email, lose your screenshots, or cannot prove you submitted a cancellation request, PassMyInterview may claim they never received it. Screenshots of your sent email, FCCPC complaint receipts, and email delivery receipts are your proof. Store these in a folder on your computer and in cloud storage (Google Drive, OneDrive) as backup.

Mistake 3: accepting a "no refund" policy without challenge

PassMyInterview's terms may state that certain products are non-refundable; however, the FCCPA overrides blanket non-refund clauses if the product was defective, misrepresented, or sold during a cooling-off period. Do not accept a flat rejection; escalate to the FCCPC if the refusal seems unjust.

Mistake 4: allowing free trials to convert without action

Many Nigerians are caught by automatic free-trial-to-paid conversions. Before your free trial ends, log into your account and cancel if you do not intend to continue. Do not wait for the charge to appear; prevent it proactively by submitting a cancellation request 48 hours before the trial expires.

When to cancel versus when to keep your PassMyInterview subscription

Not every purchase regret warrants cancellation. Below is a practical decision matrix to help you assess whether PassMyInterview still serves your needs.

How yafee helps you resolve PassMyInterview cancellations

Yafee is a consumer advocacy platform that guides Nigerian buyers through contract cancellations, refund claims, and disputes with both local and international vendors. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover their money, and understand their rights under Nigerian consumer law. When you use Yafee, you gain access to step-by-step cancellation templates, live support to track your refund status, and escalation assistance if the company fails to comply.

Whether you purchased PassMyInterview or another subscription service, Yafee provides the legal framework, sample emails, and documentation tools to ensure you cancel on your terms and receive your money back. Visit Yafee today to download your free cancellation toolkit and take control of your account.

Summary checklist: your complete cancellation roadmap

Below is a final checklist to ensure you have completed every step correctly and protected your legal position.

• [ ] I have logged into my PassMyInterview account and noted my subscription status, purchase date, and most recent charge.
• [ ] I have located the correct support email address and (if available) UK postal address for formal notice.
• [ ] I have drafted and sent a formal cancellation email referencing the FCCPA and requesting a refund.
• [ ] I have taken and stored screenshots of my sent email, including the date and time of dispatch.
• [ ] I have sent a secondary letter via registered post to PassMyInterview's UK address (optional but recommended).
• [ ] I have received a written confirmation from PassMyInterview acknowledging my cancellation and providing a refund timeline.
• [ ] I have verified that no further charges appear on my bank statement after the cancellation effective date.
• [ ] I have confirmed that my refund has arrived in my bank account within 14 days of my cancellation request.
• [ ] If PassMyInterview refused or delayed my refund, I have filed a formal complaint with the FCCPC at www.fccpc.gov.ng and retained my complaint reference number.
• [ ] I have saved all correspondence, screenshots, bank statements, and FCCPC documentation in a secure folder for my records.

Contact information for PassMyInterview and escalation

Use the following addresses and contact routes to submit your cancellation request and, if necessary, lodge a regulatory complaint.

PassMyInterview cancellation contact

• Email: [email protected] (primary cancellation method)
• Postal address: PassMyInterview, UK (specific address available on their website Contact page; no Nigeria office is published)
• Website: www.passmyinterview.com

Federal competition and consumer protection commission (FCCPC)

• Website: www.fccpc.gov.ng
• Complaint portal: Online complaint form accessible via the FCCPC homepage
• Email: [email protected] (for enquiries; complaints are filed through the online portal)
• Address: FCCPC Headquarters, Abuja, Nigeria (address available on their website)

Cancelling PassMyInterview in Nigeria is your right under the Federal Competition and Consumer Protection Act 2019. You do not need a lawyer, and you do not require permission from the company to request a refund if you comply with stated timeframes. Yafee has guided countless Nigerian consumers through this exact process and emerged with their refunds intact. Take action today by drafting your cancellation email and submitting it to PassMyInterview support. Yafee is here to help you at every stage of your cancellation journey.