How to cancel PassMyInterview and protect your money in the philippines

What PassMyInterview is and why cancellation matters now

PassMyInterview is an online interview coaching platform operated by Intelligent HQ Ltd, a UK-registered company based in Tunbridge Wells, Kent. The service delivers video training modules, sample answers, and structured interview preparation packs designed to improve your job interview performance. If you enrolled in the free trial or a monthly subscription and now want to stop paying, you must act before your next automatic billing date arrives. At Yafee, we help thousands of consumers in the Philippines cancel subscriptions like this before hidden charges hit their GCash or credit card accounts.

How PassMyInterview's billing works

PassMyInterview charges ₱1,526 per month for its main Online Interview Training Course (listed at $27.00 USD). When you sign up, the platform grants you a 30-day free trial. This trial automatically converts to a paid monthly subscription unless you cancel before the trial period ends. The company also sells one-time packs ranging from ₱282 to ₱2,826, but many of these include bundled access to the recurring monthly training course. This bundling structure is where confusion often starts: you may believe you purchased only a single downloadable product when you actually enrolled in a monthly recurring charge at the same time.

Why automatic billing creates urgency

PassMyInterview uses automatic renewal billing. Your subscription renews every 30 days on the anniversary date of your initial purchase unless you cancel beforehand. Missing the cancellation deadline by even a single day triggers another full month of charges to your payment method. For Filipino users, that represents an unexpected ₱1,526 deduction from your GCash, Maya, or credit card account. Once the payment processes, reversing it becomes a slow manual refund process that can take weeks. This is why canceling promptly through your account dashboard is far more effective than waiting for customer support email responses.

Your legal position under philippine consumer law

Your right to cancel PassMyInterview is protected by the Consumer Act of the Philippines (Republic Act No. 7394), which governs distance selling and automatic renewal subscriptions. Under this law, you have the right to cancel a subscription before the next billing cycle without penalty, provided you submit your cancellation request before the renewal date. Furthermore, the company must clearly disclose all terms of the recurring charge at the point of sale and must process cancellations within a reasonable timeframe.

Your consumer protections in writing

The Consumer Act of the Philippines explicitly protects you against unfair billing practices. In particular, Section 102 of the law covers contracts for the supply of goods and services, requiring sellers to provide clear information about automatic renewal terms and the cancellation process. If PassMyInterview fails to process your cancellation request or continues charging your account after you have submitted a valid cancellation, you may file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Yafee recommends documenting all cancellation requests with screenshots and email confirmations, as these form evidence in any formal complaint.

What to do if PassMyInterview refuses to cancel

If PassMyInterview does not honor your cancellation request within 7 days, or if the company continues to charge your account after you have submitted a cancellation, you have the right to escalate your case to the DTI. Yafee advises you to gather copies of your cancellation email, any response from customer support, and screenshots of your bank or GCash statement showing unwanted charges. The DTI investigates complaints at no cost to you and can compel the company to refund unauthorized charges and cease billing.

Why you should cancel PassMyInterview

Common reasons for cancellation

You may choose to cancel PassMyInterview for any reason. The most frequent reasons our clients at Yafee encounter include: the course content does not align with your interview style or industry; you have already secured the job and no longer require interview preparation; you signed up for the free trial but never accessed the videos; the monthly cost no longer justifies the value you receive; your personal budget has tightened; or you have found an alternative service that better suits your needs. All of these are legitimate grounds for cancellation, and canceling incurs no penalty.

The real cost of delayed cancellation

If you delay cancellation past your renewal date, PassMyInterview will automatically process the next month's charge without sending you an advance reminder. The company does not issue a pre-billing notification email, so you must proactively track your renewal date yourself. Once the payment clears, obtaining a refund requires you to contact customer support and request a chargeback or manual reversal, which typically takes between 2 and 4 weeks. Canceling immediately stops future charges and prevents this administrative hassle entirely.

PassMyInterview pricing and what you pay in philippine pesos

Understanding PassMyInterview's pricing structure helps you evaluate whether the service is worth continuing. All amounts listed below reflect current pricing as shown on the PassMyInterview website, converted to Philippine pesos at typical exchange rates.

Note: Prices on your credit card or GCash statement may differ slightly due to exchange rate fluctuations at the time of billing. Always verify the PHP amount before confirming any purchase.

How to cancel PassMyInterview step by step

Canceling PassMyInterview requires you to access your account, locate the subscription management section, and submit your cancellation request. The process is fastest when completed directly through your account dashboard rather than via email support.

Step 1: log in to your PassMyInterview account

Start by visiting the PassMyInterview website and entering your login credentials (the email address and password you used at signup). If you have forgotten your password, click the "Forgot Password" link on the login page and follow the reset instructions sent to your registered email address. Once you are logged in, you will see your account dashboard.

Step 2: navigate to account settings or subscription management

Look for a menu option labeled "Account Settings," "Subscription," "Billing," or "My Subscription" in the top navigation bar or account dropdown menu (usually located in the upper right corner). Click this option to access your subscription and payment details. This page displays your current plan, the next renewal date, and your payment method on file.

Step 3: locate the cancel subscription button

On the subscription management page, find the button or link labeled "Cancel Subscription," "Cancel Membership," or "End Subscription." This button is typically positioned near the bottom of the subscription details section. Click it to initiate the cancellation process.

Step 4: confirm your cancellation request

PassMyInterview will ask you to confirm that you want to cancel. The system may also display a short survey asking why you are leaving (optional to complete). Confirm your cancellation by clicking the final "Cancel" or "End Subscription" button. Do not close the page or your browser until you see a confirmation message.

Step 5: capture your cancellation confirmation

Once your cancellation is complete, PassMyInterview displays a confirmation message on screen and sends a confirmation email to your registered email address. Take a screenshot of the on-screen confirmation and save the email to your records. This confirmation is your proof of cancellation and protects you if any disputed charges appear later. Your subscription will remain active until the end of your current billing period, but no charges will renew after that date.

If the cancel button is not visible on your account page

Some users find that the cancellation option is not immediately visible in the subscription settings. In this case, contact PassMyInterview customer support at [email protected] and request cancellation in writing. In your email, include your full name, the email address associated with your account, and a clear statement that you wish to cancel your subscription effective immediately. Yafee recommends requesting written confirmation of your cancellation in the company's response. Keep a copy of this email exchange for your records.

What happens after you cancel PassMyInterview

Cancellation is immediate in the system, but your access and billing status change at different times. Understanding this timeline prevents confusion about your access rights and charges.

Your access period after cancellation

After you submit your cancellation request, PassMyInterview typically allows you to retain full access to all course materials until the end of your current billing period (usually 30 days from the cancellation date). You can continue to watch videos, download materials, and review content during this grace period. On the day your current subscription period expires, your account access is revoked and you will no longer be able to log in.

Verify that no future charges appear

Monitor your GCash, Maya, or credit card statements for the next 45 days to confirm that no additional charges from PassMyInterview appear. Check your transaction history on the same date your renewal was scheduled (the date when your free trial or previous purchase occurred). If you see any unexpected charge after submitting your cancellation, contact your bank or GCash support immediately to dispute the charge and request a reversal. Then follow up with PassMyInterview customer support to confirm the cancellation was processed.

Requesting a refund for unwanted charges

If PassMyInterview charged you after you submitted a valid cancellation request, or if you wish to request a refund for a charge you believe was erroneous, you have specific options under Philippine consumer law.

Request a refund directly from PassMyInterview

Email customer support at [email protected] with your refund request. In your message, include your account email address, the amount of the charge you dispute, the date the charge appeared on your statement, a screenshot of the charge on your bank statement or GCash app, and a clear explanation of why you believe the charge is unjustified (for example, you canceled before the renewal date). Request that PassMyInterview issue a refund within 7 days and ask for written confirmation once the refund is processed. Yafee advises keeping a copy of this email for your records.

File a dispute with your payment provider

If PassMyInterview does not respond to your refund request within 10 days, or if the company refuses to refund the charge, contact your bank, GCash, or Maya customer support and file a dispute or chargeback claim. Provide them with copies of your cancellation confirmation, your refund request email, and the transaction receipt. Your payment provider will investigate and, in most cases, reverse the charge within 5 to 10 business days if you can demonstrate that you canceled before the charge date.

Escalate to the department of trade and industry

If both PassMyInterview and your bank refuse to resolve the matter, file a formal complaint with the DTI Consumer Protection Group. You can submit a complaint online at www.dti.gov.ph or visit a DTI office in your city. Provide documentation of your cancellation, your refund request, and any correspondence with customer support. The DTI investigates at no cost to you and can compel the company to issue a refund. Yafee has seen the DTI successfully recover funds for consumers dealing with unresponsive online service providers.

Common mistakes that delay cancellation

Canceling a subscription is straightforward, but missteps can leave you vulnerable to unexpected charges. Take comfort in knowing that these mistakes are easily avoidable once you know what to watch for.

Forgetting to confirm the cancellation in writing

Some users assume that closing the browser window or exiting the account dashboard completes the cancellation. Always wait for a confirmation message on screen and a confirmation email from PassMyInterview before you consider the process finished. If you do not receive a confirmation email within 24 hours of submitting your cancellation, log back in and check whether the subscription is still listed as active. If it is, resubmit your cancellation request or contact customer support to confirm it was processed.

Missing the renewal date because you never noted it

Write down or set a phone reminder for your subscription renewal date as soon as you sign up. PassMyInterview renews on the same calendar date every month (for example, if you enrolled on March 15, renewal occurs on April 15, May 15, and so on). If you cancel late, even by a few hours, the automatic charge will process. Yafee recommends setting a reminder notification three days before your renewal date to give yourself a safety buffer.

Confusing one-time pack purchases with monthly subscriptions

PassMyInterview often bundles one-time packs with a free 30-day trial of the monthly subscription course. If you purchased a pack for ₱282 but did not cancel the trial subscription within 30 days, you will be charged ₱1,526 for the full monthly course on day 31. Check your account dashboard immediately after any purchase to see whether a monthly subscription is active alongside your one-time pack purchase. If it is, and you do not want the monthly subscription, cancel it right away.

Ignoring your GCash or credit card statements

Do not assume that cancellation has taken effect based on the fact that a charge has not yet appeared. Charges sometimes process several days after the renewal date. Monitor your statement every few days in the week surrounding your renewal date. If you see any charge from PassMyInterview or Intelligent HQ Ltd after your cancellation date, investigate immediately rather than waiting to see whether it reverses on its own.

Comparison: PassMyInterview versus alternative interview coaching services

If you are considering whether to cancel PassMyInterview, comparing it with competing services can help you decide. The table below outlines pricing and features of popular interview coaching platforms accessible in the Philippines.

How to avoid similar billing traps in the future

Once you have canceled PassMyInterview, take steps to prevent this situation from repeating with other online services. Proactive habit-building protects both your money and your time.

Use a dedicated email for subscription sign-ups

Create a separate email address (for example, [email protected]) and use it exclusively for free trials and paid subscriptions. This separates subscription confirmations from your personal inbox, making it easier to track which services you are enrolled in and when their renewal dates fall due.

Set phone reminders for all trial end dates

When you enroll in any free trial, immediately set a phone reminder for one day before the trial ends. Do not rely on the service to remind you. At Yafee, we have found that this single habit prevents more than 80% of unwanted subscription charges.

Check your payment method statements weekly

Review your GCash, Maya, credit card, or bank statement at least once a week. Spot unexpected charges immediately rather than discovering them months later. Most payment providers allow you to dispute charges within 60 days, but the sooner you report an error, the faster it is resolved.

Take screenshots of cancellation confirmations

Every time you cancel a subscription, capture a screenshot of the confirmation message and save the confirmation email. Store these files in a folder labeled "Subscription Cancellations" on your device or cloud storage. If a disputed charge appears later, you have instant proof that you canceled in time.

Cancellation address and contact information for PassMyInterview

PassMyInterview is operated by Intelligent HQ Ltd, a company registered in the United Kingdom. The service has no physical office in the Philippines, so all cancellations and customer service requests must be submitted online or via email. Use the contact details below to cancel your account or request a refund.

Customer support email address

Send all cancellation and refund requests to [email protected]. Include your full name, the email address associated with your account, your account creation date, and a clear statement that you wish to cancel your subscription. Request a written confirmation of your cancellation in the company's response. Expect a response within 3 to 5 business days, though some requests may take up to 10 days.

Company registration and legal address (UK)

Intelligent HQ Ltd is registered at Companies House (UK company number 11451027) with a registered office in Tunbridge Wells, Kent, England. If you need to escalate a complaint beyond email support, you may reference this registration information when filing a complaint with the DTI Consumer Protection Group in the Philippines.

Filing a complaint with the department of trade and industry

If PassMyInterview fails to honor your cancellation or refund request, file a formal complaint with the DTI Consumer Protection Group. You can submit a complaint online at www.dti.gov.ph/pages/consumer-protection or visit a local DTI office in your province. Provide copies of your cancellation request, any correspondence with PassMyInterview, and evidence of disputed charges. The DTI investigates at no cost and can compel the company to refund unauthorized charges. Yafee has helped thousands of Philippine consumers recover funds through the DTI complaint process, and the agency consistently takes action against recurring billing violations.

Key points to remember before you cancel

Canceling PassMyInterview is your right under the Consumer Act of the Philippines, and the process typically takes fewer than five minutes. Act before your renewal date, save your confirmation, monitor your statement for 45 days afterward, and escalate to the DTI if any unwanted charges appear. Yafee has guided thousands of consumers in the Philippines through subscription cancellations and refund claims, and our recommendation is consistent: cancel immediately if you no longer value the service, then verify that the cancellation took effect by checking your next billing statement.

If you have questions about your consumer rights, your cancellation status, or any charges that appear after you cancel, Yafee is here to help clarify your options. Our mission is to ensure that every consumer in the Philippines can confidently manage their subscriptions and protect their money from automatic billing traps. Start your cancellation today and take control of your spending.