How to cancel Craftsy in nigeria and reclaim your money

What Craftsy is and why nigerians are signing up

Craftsy is an online creative learning platform that offers video courses, downloadable patterns, and digital resources for crafts including sewing, knitting, quilting, and jewellery making. The service connects you with expert instructors and a global community of makers, delivering flexible learning that fits your schedule.

You can access Craftsy through the website, Apple App Store, or Google Play, depending on your preferred device. Many Nigerians subscribe for affordable, self-paced creative education, but cancellations often follow completed courses, budget changes, or shifting learning priorities. If you are considering cancellation, Yafee has helped thousands of consumers in Nigeria understand their rights and execute cancellations with confidence.

Why you might want to cancel

You may decide to cancel if you have completed your chosen courses, no longer engage with the platform, want to pause learning temporarily, or find the recurring subscription cost no longer fits your budget. Your creative interests and financial circumstances change, and your subscription should reflect that.

Craftsy pricing in nigeria

Craftsy offers multiple subscription tiers and one-time purchase options. Exact Nigerian naira (₦) pricing depends on your app store region settings and any active promotions. The table below outlines the main plan types and where you cancel each one.

Your consumer rights and what they mean for you

Your cancellation rights in Nigeria are grounded in the Federal Competition and Consumer Protection Act (2019) (FCCPA). This legislation gives you the right to cancel a subscription service within a reasonable timeframe and to receive clear information about your subscription terms before you are charged.

Under the FCCPA, Craftsy (or any service provider) must disclose the full cost of your subscription, the renewal frequency, and your cancellation procedure in plain language before you complete payment. Furthermore, you have the right to cancel without penalty, provided you follow the company's stated cancellation process. If Craftsy fails to honour your cancellation or continues to charge you after you have cancelled, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC) at complaint.fccpc.gov.ng.

Your legal position

You are entitled to cancel your Craftsy subscription at any time. The company must process your cancellation within a reasonable timeframe (typically 5 to 10 business days) and stop all charges immediately. If Craftsy fails to stop charging you after you have submitted a valid cancellation request, this constitutes a breach of the FCCPA. Document all cancellation evidence (screenshots, email confirmations, transaction records) and lodge a formal complaint with the FCCPC if the company continues to bill you.

How to cancel Craftsy on the website

Cancelling your Craftsy membership through the website is the most direct route if you subscribed directly at craftsy.com.

Step 1: log into your Craftsy account

1. Visit craftsy.com and click "Log In" at the top right of the page.
2. Enter your email address and password.
   • If you forgot your password, select "Forgot Password" on the login screen.
   • Follow the reset link sent to your email to create a new password.
3. Click "Sign In" to access your account dashboard.

Step 2: navigate to your account settings

1. Once logged in, locate your profile menu (usually your name or avatar icon in the top right corner).
2. Click or tap on your profile icon to open the dropdown menu.
3. Select "Account Settings," "Settings," or "Profile" from the menu options.
4. You are now in your account management area.

Step 3: find your subscription or billing section

1. In your Account Settings, look for a "Subscription," "Membership," or "Billing" section.
2. This section displays all active subscriptions tied to your account.
3. You will see your membership tier, renewal date, and current billing amount.

Step 4: select the cancel option

1. Next to your active membership, click the "Cancel Subscription" or "Cancel Membership" button.
2. Craftsy may ask you to rate your experience or provide feedback on why you are cancelling (this is optional).
3. The company may also display a retention offer, such as a discount or free trial extension (you can decline this).

Step 5: confirm your cancellation

1. Read the cancellation confirmation message carefully to identify your final billing date.
2. Click "Confirm Cancellation" to finalise your request.
3. Craftsy will display a confirmation reference number or message on screen.

Step 6: save your cancellation proof

1. Take a screenshot of the confirmation message and reference number.
2. Email this screenshot to yourself immediately as a backup.
3. Check your email inbox for a cancellation confirmation email from Craftsy and save it.
4. Store this evidence in a folder or note app for future reference in case you need to dispute a charge.

How to cancel Craftsy via apple app store

If you subscribed to Craftsy through the Apple App Store, you must cancel through Apple's settings on your iPhone or iPad, not through the Craftsy app itself.

Step 1: open the settings app on your apple device

1. On your iPhone or iPad, tap the "Settings" app (grey gear icon).
2. Scroll down and select "Subscriptions" (on newer iOS versions, this is under your name at the top of Settings).

Step 2: find your Craftsy subscription

1. Under the Subscriptions menu, you will see a list of all active subscriptions.
2. Locate "Craftsy" in the list.
3. Tap on it to open your subscription details.

Step 3: cancel your subscription

1. At the bottom of the Craftsy subscription screen, select "Cancel Subscription."
2. If the button says "Edit," tap it first, then select "Cancel Subscription."
3. Apple will ask you to confirm cancellation; select "Confirm" or "Yes."
4. Your subscription will end at the end of your current billing cycle.

Step 4: verify your cancellation

1. Return to your Subscriptions menu.
2. Confirm that Craftsy no longer appears in your active subscriptions or that its status shows as "Cancelled" or "Expires [date]."
3. Take a screenshot for your records.

How to cancel Craftsy via google play store

If you subscribed through Google Play on an Android device, you cancel through the Google Play Store app, not through Craftsy directly.

Step 1: open the google play store app

1. On your Android device, open the Google Play Store app.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select "Manage my subscriptions."

Step 2: find and select Craftsy

1. You will see a list of all your active subscriptions.
2. Tap on "Craftsy" to open your subscription details.

Step 3: cancel your subscription

1. Tap "Cancel subscription" at the bottom of the subscription details screen.
2. Google Play will ask you to confirm your cancellation; select "Yes, cancel subscription."
3. Your access will end at the end of your current billing period.

Step 4: keep your cancellation confirmation

1. Take a screenshot of the cancellation confirmation.
2. Return to your Manage my subscriptions list and verify that Craftsy is no longer listed as active.
3. Save this screenshot for your records.

What happens after you cancel Craftsy

Cancellation does not happen immediately; instead, your subscription ends at the end of your current billing cycle. During this grace period, you retain full access to all your purchased courses and content.

On your renewal date, Craftsy stops charging you. You will receive a final invoice for any remaining balance, and your access to member-only features will expire. If you purchased individual courses (one-time payments), you retain permanent access to that content even after your subscription ends.

Nevertheless, recurring membership features such as exclusive discounts, new course releases, and community forums become unavailable after cancellation. Yafee recommends you download any offline resources or course materials before your access expires, as you may not be able to retrieve them later.

How to request a refund from Craftsy

Refund eligibility depends on when you cancel relative to your billing date and Craftsy's stated refund policy. Under the FCCPA, you have consumer protection rights if Craftsy fails to deliver services as promised or if you cancel within a statutory cooling-off period.

Cooling-off period rights

If you are a consumer (not a business), you have the right to cancel and request a refund within 7 days of purchase, provided you have not yet consumed the service materially. In practice, if you subscribed fewer than 7 days ago and have not accessed significant course content, Craftsy should honour a refund request.

Refund procedure

1. Log into your Craftsy account and navigate to your subscription settings.
2. Locate the "Contact Support" or "Help" link on the Craftsy website.
3. Submit a support ticket or email Craftsy directly at their support email address (available on the website).
4. In your message, clearly state your subscription purchase date, the date you are requesting cancellation, and the reason (e.g., within cooling-off period, service not as described).
5. Attach screenshots of your subscription purchase confirmation and cancellation request.
6. Craftsy typically responds within 5 to 10 business days with an outcome.
7. If Craftsy approves your refund, it will be credited to your original payment method within 10 to 14 business days.

If Craftsy refuses your refund

If Craftsy denies your refund request and you believe the refusal violates the FCCPA (for example, if you cancelled within 7 days or if the service was not delivered as promised), you can escalate your complaint to the Federal Competition and Consumer Protection Commission. File a complaint at complaint.fccpc.gov.ng with copies of your cancellation request, Craftsy's refusal email, and your payment receipts. The FCCPC investigates refund disputes and can compel companies to refund consumers where the law requires it.

Common mistakes to avoid when cancelling Craftsy

Cancellation is straightforward once you know the process, and most issues arise from small oversights rather than Craftsy's refusal to honour your request. Stay alert to these pitfalls.

Mistake 1: cancelling through the wrong platform

If you subscribed through Apple App Store, you must cancel through Apple Settings, not the Craftsy app. Similarly, Google Play subscriptions must be cancelled through Google Play, not Craftsy. Cancelling in the wrong place leaves your subscription active and your card charged. Always verify where you subscribed before you cancel.

Mistake 2: not saving proof of cancellation

Many users see the cancellation confirmation on screen but never save it. If Craftsy charges you after cancellation (even by accident), you will need proof that you submitted a valid cancellation request. Take a screenshot immediately and email it to yourself.

Mistake 3: assuming access ends immediately

Cancellation stops future charges, but you retain access through the end of your paid billing period. Some users cancel and then assume they can no longer log in, creating unnecessary worry. Your access continues; you are simply not renewing.

Mistake 4: not checking your bank statement after cancellation

Even after cancellation, monitor your bank account or credit card statement for 4 to 6 weeks. Rare billing errors occur, and Craftsy may charge you by accident in a future billing cycle. If you see an unexpected charge, report it immediately to your bank and file a dispute with Craftsy and the FCCPC.

Mistake 5: deleting confirmation emails

Keep all Craftsy confirmation emails in a dedicated folder for at least 12 months. These emails are legal evidence of your cancellation and payment history and are crucial if you need to dispute a charge or file a complaint with the FCCPC.

Cancellation checklist for nigeria

Use this checklist to ensure you cancel Craftsy correctly and protect your consumer rights.

Contacting Craftsy and escalation steps

Craftsy does not publish a dedicated Nigeria support address. For cancellation support and refund disputes, contact Craftsy through the support channels listed on their website or via email from your account.

Craftsy support contact

Visit the Craftsy website and select "Help" or "Contact Us" at the bottom of the page. Submit a support ticket with your account email, subscription details, and cancellation request. Craftsy typically responds within 5 to 10 business days.

Escalation to the FCCPC

If Craftsy fails to process your cancellation, refuses to refund a valid claim, or continues to charge you after you cancel, file a formal complaint with the Federal Competition and Consumer Protection Commission at complaint.fccpc.gov.ng. Include your account details, cancellation evidence (screenshots, emails), and a clear description of the issue. The FCCPC will investigate and can compel Craftsy to refund you or remedy the breach of the FCCPA.

Should you cancel or stay? a side-by-side comparison

Not all cancellations make sense immediately. Below is a comparison of reasons to cancel versus reasons to stay, to help you make an informed choice.

Consider a pause instead of cancellation

Before you cancel, check whether Craftsy offers a "pause subscription" option. This feature suspends your membership for a set period (often 1 to 3 months) without cancelling entirely. Pausing preserves your account, course progress, and membership status while stopping charges. When you are ready, you reactivate the subscription with one click. This approach works well if your cancellation reason is temporary (e.g., short-term budget tightness or a busy work period).

Protecting yourself after cancellation

Once you cancel, your consumer relationship with Craftsy does not end immediately. Yafee strongly recommends that you monitor your financial accounts and preserve all correspondence for 6 months after cancellation.

Monitor your payments

Check your bank account and credit card statements weekly for 4 to 6 weeks after cancellation. Billing errors are rare but do occur. If you see a charge from Craftsy after your cancellation date, contact your bank immediately to dispute the transaction. Simultaneously, email Craftsy support with screenshots of your cancellation confirmation and the erroneous charge.

Dispute resolution process

If your bank's dispute process fails or Craftsy does not refund within 14 days, escalate to the FCCPC. Provide the commission with your cancellation evidence, bank statement showing the unauthorised charge, and copies of all correspondence with Craftsy. The FCCPC has enforcement power and can investigate billing disputes under the FCCPA.

Preserve your account data

Before your access expires, download any offline resources, certificates, or course materials you wish to keep. After the access end date, you may not be able to retrieve this content. Yafee advises you to store these files securely in case you need to prove what you purchased or completed.

Summary and next steps

Cancelling Craftsy in Nigeria is straightforward when you follow the correct cancellation method for your subscription type: website (account settings), Apple App Store (Apple Settings), or Google Play (Google Play app). Your consumer rights under the Federal Competition and Consumer Protection Act guarantee you the right to cancel at any time, and Craftsy must stop charging you promptly and provide a clear cancellation confirmation.

The cancellation process takes 5 to 10 minutes to complete online. Your access continues through the end of your current billing period, and recurring charges stop immediately. If Craftsy fails to honour your cancellation or continues to charge you, file a complaint with the Federal Competition and Consumer Protection Commission at complaint.fccpc.gov.ng for enforcement action.

Yafee has guided thousands of Nigerian consumers through subscription cancellations, helping them reclaim funds and assert their legal rights. By following the step-by-step instructions in this guide, saving your cancellation confirmation, and monitoring your payments afterward, you protect yourself against billing disputes and preserve your evidence for any future complaint with the FCCPC. Your cancellation decision is valid, your rights are protected by law, and your next step is to act with confidence.