How to cancel Craftsy in new zealand and protect your consumer rights

What Craftsy is and why new zealand users cancel

Craftsy is an online learning platform delivering video courses and craft tutorials across sewing, knitting, quilting, baking, and dozens of other hobbies. You access content through your web browser or mobile apps on iOS and Android, and you can subscribe monthly or annually depending on your learning pace and budget.

Whether you've finished a course, discovered the content doesn't match your skill level, or simply want to stop recurring charges, cancelling Craftsy requires you to know which platform you used to subscribe. Yafee has helped thousands of New Zealand consumers navigate exactly this scenario, and we know the cancellation process can feel unclear if you're unsure whether you subscribed via the Craftsy website, Apple App Store, or Google Play.

Common reasons to cancel Craftsy

You should cancel Craftsy if you no longer use the platform, have completed your courses, or prefer to purchase individual classes instead of maintaining a subscription. Many New Zealand users cancel after realising they can access free craft content elsewhere, because they subscribed on impulse and want to reassess their learning priorities, or because they've experienced technical issues that prevent access to promised content.

What you'll learn in this guide

This guide walks you through every cancellation method available to New Zealand subscribers, explains what happens to your access and data after you cancel, covers refund options under New Zealand consumer law, and arms you with the legal knowledge to push back if Craftsy refuses to cooperate. Yafee is committed to empowering you with facts and practical steps so you stay in control of your subscriptions and billing.

Your consumer rights under new zealand law

Your right to cancel Craftsy is protected by the Consumer Guarantees Act 1993 (CGA), which sets minimum standards for goods and services sold to consumers in New Zealand. Consequently, you have legal grounds to cancel or request a refund if the service fails to meet the guarantees outlined in law.

What the consumer guarantees act means for Craftsy subscriptions

Under section 9 of the CGA, Craftsy must provide its service with due care and skill, meaning the platform must function as described, video courses must play without unreasonable interruption, and the content must match what was advertised when you subscribed. If Craftsy fails to meet these standards, you have the right to cancel without penalty and claim a refund of fees paid during the period the service was defective.

Furthermore, section 12A of the CGA applies to recurring subscription services. If you notify Craftsy of a defect or failure to provide the service, you have 12 months from the date of discovery within which to claim a remedy, including cancellation and refund. This protection applies even if you subscribed more than 12 months ago, provided you notify Craftsy within that window.

Your legal position when cancelling

You have an unconditional right to cancel any subscription service in New Zealand, even if you simply change your mind. However, the CGA creates additional protections: if Craftsy's service is defective, misleading, or fails to function as promised, you do not need to accept a partial refund or wait for a remedy period. You can demand immediate cancellation and a full refund. If Craftsy refuses, you may escalate your complaint to the Commerce Commission (comcom.govt.nz), which enforces consumer law on behalf of all New Zealand consumers.

Pricing and billing plans for new zealand subscribers

Craftsy offers flexible subscription options, though exact pricing can vary slightly between the web platform and app stores. The table below shows typical pricing you'll encounter as a New Zealand user.

Check your most recent invoice or subscription confirmation email to confirm which plan you're on and where you subscribed. This determines which cancellation method you'll use and which company processes your cancellation request.

How to cancel Craftsy via the website

If you subscribed directly through the Craftsy website rather than via Apple or Google, the web cancellation method is the fastest and most direct route.

Step 1: log in to your Craftsy account

Go to craftsy.com and log in with your email address and password. If you've forgotten your password, click the "Forgot password" link on the login page and reset it before proceeding. You need active access to your account to reach your subscription settings.

Step 2: navigate to your account settings

Once logged in, click your profile icon or account menu, usually in the top-right corner of the screen. Look for options labelled "Account," "Profile," "Settings," or "My Account." Different versions of the Craftsy interface use slightly different labels, so scan the account menu carefully until you find the subscription or billing section.

Step 3: locate your active subscription

Select Subscriptions, Billing, or Payment methods from the account menu. You'll see a list of any active subscriptions tied to your account. Find the Craftsy Premium subscription you want to cancel and click "Manage subscription" or "Cancel subscription." You may be asked to confirm your cancellation reason or offered a discount to stay; you're under no obligation to accept any offer.

Step 4: confirm the cancellation

Follow the on-screen prompts to confirm your cancellation. Craftsy will typically ask whether you want to cancel immediately or at the end of your current billing cycle. If you want the cancellation to take effect today, select the immediate cancellation option. If your current month or year is already paid, you can usually elect to keep access until that period expires, then cancel.

Step 5: save your confirmation email

Craftsy will send you a cancellation confirmation email within minutes. Save this email to your records. It contains your cancellation date, the final date of access, and your subscription cancellation reference number. Keep this email for at least 12 months in case you need to dispute any future charges or claim a refund under consumer law.

How to cancel Craftsy via apple app store

If you subscribed to Craftsy through the Apple App Store on an iPhone or iPad, you must cancel through Apple's systems rather than through Craftsy itself. Apple manages all App Store subscription billing and cancellations.

Step 1: open the app store app on your device

On your iPhone or iPad, tap the App Store app icon and tap your profile icon in the bottom-right corner. This opens your account menu within the App Store.

Step 2: navigate to your subscriptions

Tap "Subscriptions" at the top of the screen. You'll see a list of all active and recently cancelled subscriptions tied to your Apple ID.

Step 3: select Craftsy from the list

Find Craftsy Premium in the list of subscriptions and tap it. This opens the subscription details page showing your current plan, the next billing date, and your subscription history.

Step 4: cancel the subscription

Tap "Cancel Subscription" at the bottom of the details page. Apple will ask you to confirm your cancellation reason and may offer options to manage your subscription instead. Confirm that you want to cancel.

Step 5: verify cancellation in your confirmation screen

Apple displays a confirmation message stating your subscription will remain active until your current billing period ends, then it will cancel automatically. This appears on screen and via email to your Apple ID email address. Save this confirmation for your records.

How to cancel Craftsy via google play

If you subscribed to Craftsy through Google Play on an Android device, you must cancel through Google's systems rather than contacting Craftsy directly. Google manages all Play Store subscription billing and cancellations.

Step 1: open google play on your android device

Open the Google Play Store app on your Android phone or tablet. Tap your profile icon in the top-right corner of the screen.

Step 2: navigate to your account settings

Tap "Payments and subscriptions" from the menu. This takes you to your Google Play account management page.

Step 3: select subscriptions

Tap "Subscriptions" to see a list of all active subscriptions tied to your Google account.

Step 4: find and select Craftsy

Find Craftsy Premium in the list and tap it. This opens the subscription details page showing your current plan, renewal date, and billing history.

Step 5: cancel the subscription

Tap "Cancel subscription" at the bottom of the screen. Google Play will ask you to confirm your cancellation and may offer promotional options to keep the subscription active. Select "Yes, cancel" to proceed.

Step 6: confirm cancellation

Google displays a confirmation message and sends a confirmation email to your Google account email address. Your subscription remains active until the end of your current billing period, then cancels automatically. Save this confirmation for your records.

What happens to your access and data after cancellation

Understanding what occurs after you cancel helps you plan your learning and data protection.

Loss of access and content

Once your cancellation takes effect, you lose access to all Craftsy Premium courses and tutorials. If you cancel immediately, you lose access today. If you cancel at the end of your billing period, you retain access until that date expires, then access terminates automatically. Any notes, bookmarks, or progress you saved within courses becomes inaccessible once your subscription ends. Consequently, download or screenshot any important learning materials or course notes before your cancellation date arrives.

Your personal data and account

Craftsy retains your account login, email address, and subscription history for at least 12 months after cancellation. In accordance with New Zealand's Privacy Act 2020, Craftsy must keep your personal data secure and may retain it only for legitimate business purposes. If you want Craftsy to delete your personal data, you can submit a data deletion request to their privacy team after cancelling. Yafee recommends submitting this request in writing to Craftsy's US address (detailed in the final section of this guide) and keeping a copy of your request for your records.

Refunds and billing disputes under consumer law

Yafee knows that refund claims are often the most pressing concern after cancellation. New Zealand law provides clear grounds for claiming refunds if Craftsy has breached consumer guarantees.

When you're entitled to a refund

You have an absolute right to cancel your subscription at any time, but you are entitled to a refund only in specific circumstances. Under the Consumer Guarantees Act, you may claim a refund if Craftsy has failed to provide the service with due care and skill, if the platform is defective or doesn't function as advertised, or if the content is materially different from what was described when you subscribed. For example, if Craftsy disabled a promised feature, removed courses you paid for, or the platform is unavailable for extended periods, you can claim a refund for the affected billing period.

Furthermore, if you subscribed on impulse and simply changed your mind within a reasonable timeframe (typically 14 days), consumer law does not automatically entitle you to a refund. However, many online platforms including Craftsy choose to offer refunds within 14 days of purchase as a discretionary customer service. Check your confirmation email to see if Craftsy mentions any voluntary refund window.

How to request a refund from Craftsy

Contact Craftsy's support team using their in-app chat or email and explain why you believe you're entitled to a refund. Reference the specific feature or course that failed to function as promised. If Craftsy denies your refund request, send a formal written demand to their US corporate address (detailed below) citing the Consumer Guarantees Act sections 9 and 12A. State the dates of your subscription, the alleged defect, and the refund amount you're claiming.

Escalating your refund complaint to the commerce commission

If Craftsy refuses your refund claim or fails to respond within 20 working days, you may lodge a formal complaint with the Commerce Commission (comcom.govt.nz). The Commerce Commission investigates breaches of the Consumer Guarantees Act and can compel businesses to refund consumers. Yafee advises keeping copies of all correspondence with Craftsy, your original subscription receipt, and any screenshots showing service defects before you escalate to the Commission.

Common mistakes to avoid when cancelling

Cancelling your subscription doesn't have to be complicated or stressful if you avoid these frequent pitfalls.

Confusing cancellation with account deletion

Cancelling your subscription stops recurring charges, but your account remains active. If you want to fully delete your account and personal data, you must submit a separate data deletion request to Craftsy after cancelling. Many users assume cancellation deletes everything; it doesn't. Contact Craftsy's privacy team explicitly if you want your account removed entirely.

Cancelling on the wrong platform

If you subscribed via Apple App Store, cancelling through the Craftsy website won't work. You must cancel through Apple's systems. Similarly, Google Play subscriptions must be cancelled through Google, not through Craftsy. Check your confirmation email or credit card statement to identify where you subscribed, then use the corresponding cancellation method in this guide.

Failing to save your cancellation confirmation

Save your cancellation confirmation email and take a screenshot of the cancellation confirmation page. If Craftsy incorrectly charges you after cancellation, you'll need this proof to dispute the charge with your bank or credit card company and to escalate to the Commerce Commission. Keep these records for at least 12 months.

Not checking for unexpected charges after cancellation

Review your credit card or bank statement for the next two billing cycles after your cancellation date to ensure no further charges appear. If a charge occurs after you cancelled, contact your bank immediately and provide your cancellation confirmation. Your bank can dispute the charge and recover your money while the Commerce Commission investigates.

Comparison of cancellation methods by platform

Different subscription platforms require different cancellation methods. The table below summarises the key differences and helps you identify the fastest route for your situation.

How to contact Craftsy for support and escalation

If you experience problems cancelling or have questions about your cancellation, Craftsy provides customer support through multiple channels. However, because Craftsy is US-based, New Zealand postal cancellation requests are best sent to their corporate headquarters address.

Craftsy customer support contact details

Use Craftsy's in-app support chat or email their support team for immediate help with cancellation problems. For formal cancellation requests or disputes that require a paper trail, send a registered letter to: Craftsy, Attn: Cancellations & Billing, 520 3rd Street, Oakland, CA 94607, USA. Include your account email address, subscription ID, cancellation reason, and the date you want the cancellation effective. Send this via an international courier service (DHL, FedEx, or UPS) so you receive tracking confirmation and proof of delivery.

Raising a formal complaint with the commerce commission

If Craftsy refuses to cancel or refund you after you've sent a formal cancellation request, lodge a complaint with the Commerce Commission at comcom.govt.nz or by calling 0800 943 600. Yafee recommends doing this only after Craftsy has had 20 working days to respond to your written request. When you lodge a complaint, provide copies of all correspondence, your cancellation evidence, and your subscription records.

Key takeaways and next steps

Cancelling Craftsy in New Zealand is straightforward once you identify which platform you used to subscribe. Whether you subscribed via the Craftsy website, Apple App Store, or Google Play, follow the step-by-step methods outlined in this guide to cancel immediately and retain proof of cancellation. Your rights are protected under the Consumer Guarantees Act; if Craftsy fails to provide the service as described, you may claim a refund or escalate your complaint to the Commerce Commission.

Remember to save your cancellation confirmation, check your bank statement for unexpected charges, and download any important course materials before your access expires. If you're unsure whether your reason for cancellation qualifies for a refund under consumer law, contact the Commerce Commission for free advice before escalating your dispute.

Yafee has helped thousands of New Zealand consumers cancel subscriptions and recover refunds by grounding their claims in consumer law and providing step-by-step guidance. Visit yafee.com today to access more guides on cancelling other services, understanding your consumer rights, and protecting your billing. Yafee is here to empower you to take control of your subscriptions and ensure you pay only for services you actually use.