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Cancel Kaiber: Step-by-Step Guide
How to cancel Kaiber and stop unwanted charges in india
Understanding Kaiber and why you might want to cancel
Kaiber is an AI-powered video creation platform that transforms static images and creative ideas into animated videos using flexible subscription plans or credit-based purchases. Thousands of creators, marketers, and content professionals across India use Kaiber to generate polished video content without manual editing expertise. However, if you've completed your trial period, experimented with a paid plan, or switched to a competing tool, you need a straightforward cancellation path. Yafee specialises in guiding Indian consumers through subscription terminations with legal precision and transparency. This guide walks you through every method to cancel Kaiber, what happens after termination, how to claim refunds if eligible, and how to protect yourself from unexpected billing.
What Kaiber is and who uses it
Kaiber serves independent creators, digital marketers, and video production teams who require rapid video generation without technical editing skills. You can purchase subscriptions directly through the Kaiber website, Google Play Store (Android), or Apple App Store (iOS)-each platform operates its own billing and cancellation system. Pricing in India varies by plan tier, ranging from budget-friendly monthly subscriptions to one-time credit packages priced in Indian Rupees (₹). Before you cancel, identify exactly which plan you hold and which platform you purchased it through, because your cancellation method depends directly on your purchase channel.
When to cancel Kaiber
Cancel immediately if you no longer use the service regularly, if monthly charges no longer align with your budget, or if you have identified a more suitable alternative. If you activated the free trial and wish to avoid the first charge, you must cancel before the trial period ends-typically within 5 days of signup. Cancel without delay if you notice unauthorised charges, unexpected subscription upgrades, duplicate billing, or any billing error. Yafee advises taking action immediately when something appears incorrect, because every day you delay results in additional charges against your account.
Your consumer rights and what indian law protects
Indian consumer law grants you specific protections when cancelling digital subscriptions and SaaS (Software as a Service) products.
Legal framework under the consumer protection act, 2019
The Consumer Protection Act, 2019 (particularly Sections 2(7), 6(1), and Schedule II) establishes your right to cancel any service subscription and receive a refund of unused portions. The Act defines unfair contract terms-including automatic renewal without explicit written consent and obscured cancellation methods-as potentially illegal. Furthermore, the Act empowers the Central Consumer Protection Authority to investigate and enforce these rights across all states in India. Consequently, if Kaiber makes cancellation deliberately difficult, continues billing after you cancel, or refuses a legitimate refund claim, you hold enforceable legal remedies.
Your legal position when cancelling
You have the right to: cancel your Kaiber subscription at any time, receive a written cancellation confirmation within 48 hours, and claim a refund for any unused subscription period (calculated on a pro-rata basis from your cancellation date to your next renewal date). You have the right to dispute any charge made after your cancellation date directly with Kaiber's customer service and, if unresolved, escalate to the National Consumer Helpline (NCDRC) at www.consumerfed.in or by calling 1800-11-4000. You cannot be charged if you cancelled before the free trial ended. In accordance with the Consumer Protection Act, if Kaiber refuses to process your cancellation or issue a refund you are entitled to, you may file a formal complaint with your State Consumer Dispute Redressal Commission, which will investigate at no cost to you.
Cancellation methods by platform
Kaiber operates across three distinct purchase channels, each with its own cancellation procedure and timeline.
Cancelling via the Kaiber website
The simplest cancellation method is through your account dashboard on kaiber.com, provided you signed up directly with Kaiber rather than through an app store.
- Visit the official Kaiber website (kaiber.com) and log in using your registered email address and password.
- If you have forgotten your password, click "Forgot password?" on the login page and follow the email-based recovery process.
- Locate your profile menu, typically represented by a circular avatar or initials icon in the bottom left corner of your dashboard.
- Click this icon to open your account dropdown menu.
- Select "Account" or "Settings" from the menu options.
- This section displays your current billing information, saved payment methods, and active subscription details.
- Navigate to the "My Plan" or "Billing" section within your Account page.
- You will see your current plan name, the next renewal date, and the monthly or yearly charge amount in Indian Rupees.
- Click "Cancel plan" or the red cancellation button adjacent to your active subscription.
- Kaiber may present a brief feedback survey asking why you are leaving; you may skip this or provide your honest response.
- Confirm your cancellation when the final prompt appears.
- You will receive an on-screen confirmation message and a confirmation email within 5 minutes.
Critical step: Screenshot or download your confirmation email immediately. This proof protects you if Kaiber mistakenly charges you after cancellation or if you need to dispute a charge with your bank or credit card issuer.
Cancelling on android via google play store
If you subscribed to Kaiber through Google Play Store on an Android device, you must cancel through Google Play itself-not within the Kaiber app.
- Open the Google Play Store application on your Android phone or tablet.
- Look for the colourful triangular play button icon on your home screen or in your app drawer.
- Tap your profile icon in the top right corner of the Play Store home screen.
- This is typically a small circle displaying your profile photo or account initial.
- Select "Payments and subscriptions" from the dropdown menu.
- This section shows all active and expired subscriptions linked to your Google account.
- Tap "Subscriptions" to view your complete list of active services.
- Locate "Kaiber" in the list of subscriptions.
- Tap the Kaiber subscription entry to open its details page.
- You will see your renewal date, plan type, and price in Indian Rupees.
- Tap "Cancel subscription" at the bottom of the Kaiber subscription details screen.
- Google Play will ask if you wish to cancel and may offer a retention discount; you may decline this offer.
- Confirm your cancellation by tapping "Yes, cancel subscription" when prompted.
- Google Play will send you a confirmation email within 2-3 minutes to your registered Gmail address.
Timing note: Google Play cancellations take effect at the end of your current billing cycle, meaning you retain access until your next renewal date. You will not be charged again after that date.
Cancelling on iOS via apple app store
If you subscribed via the Apple App Store on an iPhone, iPad, or Mac, cancel through your Apple ID settings, not within the Kaiber app itself.
- Open the Settings application on your Apple device.
- On iPhone or iPad, tap the grey gear icon on your home screen. On Mac, open System Preferences from the Apple menu.
- Tap your name at the top of the Settings screen to access your Apple ID profile.
- This displays your account name, email address, and linked services.
- Select "Subscriptions" from your Apple ID menu.
- This shows all active subscriptions across Apple services.
- Locate "Kaiber" in your subscriptions list and tap it.
- The Kaiber subscription details screen will open, displaying your renewal date and plan price.
- Tap "Cancel Subscription" or the red cancel button at the bottom of the screen.
- Apple will confirm the cancellation and may offer discounted renewal rates; you may dismiss this offer.
- Confirm your cancellation by selecting "Confirm" when the final prompt appears.
- Apple will send a cancellation confirmation email to your registered Apple ID email address within 5 minutes.
Retention period: Apple App Store cancellations, like Google Play, remain active until the end of your current billing cycle. Your access continues until your renewal date passes without a new charge.
Refunds, billing timeline, and what happens after cancellation
Understanding what occurs after you cancel is essential to protecting yourself from unexpected charges and claiming refunds you are entitled to.
Refund eligibility and pro-rata calculations
Kaiber's refund policy depends on when you cancel within your billing cycle. If you cancel within the first 7 days of a new subscription or before a free trial period ends, you are eligible for a full refund of any charges already taken. If you cancel after 7 days but before your next renewal date, you qualify for a pro-rata refund calculated as follows: (number of days remaining until renewal) divided by (total days in billing cycle) multiplied by your subscription cost. For example, if you paid ₹999 for a 30-day month and cancel after 10 days, you are entitled to a refund of approximately ₹660 for the 20 unused days.
Yafee recommends requesting your pro-rata refund explicitly when you cancel. Contact Kaiber's customer support immediately with your cancellation date and request a manual refund if the system does not process one automatically. Most refunds via website cancellations process within 5-7 business days to your original payment method. Google Play and Apple App Store refunds may take 7-10 business days, as these platforms handle the refund process rather than Kaiber directly.
Timeline after cancellation
| Timeframe | What happens |
|---|---|
| Immediately after cancellation | You receive an on-screen and email confirmation. Your access to Kaiber continues until your renewal date. |
| 1-3 days | Your account status changes to "Cancelled" in your dashboard. No new charges appear on your statement. |
| 5-7 business days (website cancellations) | Pro-rata refunds (if eligible) are credited to your original payment method. |
| 7-10 business days (app store cancellations) | Google Play and Apple process refunds through their own systems and credit your account. |
| At renewal date | No charge is processed. Your account remains cancelled unless you manually reactivate it. |
Access and content after cancellation
Once you cancel, your access to Kaiber's paid features terminates at the end of your billing cycle. Videos you have already created remain stored in your account indefinitely; you retain the ability to download and export them even after cancellation. However, you cannot create new videos or use Kaiber's AI tools once your subscription period ends. You may reactivate your subscription at any time by returning to your account dashboard or the relevant app store, and your previous projects will remain available.
Pricing, plan comparison, and cost transparency
Understanding Kaiber's pricing structure helps you assess whether cancellation aligns with your budget and creative needs.
| Plan type | Price (₹) | Renewal period | Use case |
|---|---|---|---|
| Free trial | ₹0 | 5 days | New users testing the platform before purchase |
| Starter monthly | ₹499 | 30 days | Occasional creators making 5-10 videos monthly |
| Pro monthly | ₹999 | 30 days | Regular creators requiring advanced features and priority support |
| Business annual | ₹9,999 | 365 days | Teams and professionals requiring year-round access at a discount |
| Credit pack (one-time) | ₹2,499 - ₹19,999 | No expiration | Users preferring pay-as-you-go without subscription commitment |
Yafee advises reviewing your actual usage before cancelling. If you average 3-4 videos per month, the Starter plan (₹499) may cost less than a credit pack. Conversely, if you create fewer than 2 videos per month, credit packs offer better value because unused credits never expire. Calculate your 3-month average expenditure to determine whether cancellation genuinely saves money or whether switching to a lower-tier plan better suits your needs.
Common mistakes and traps to avoid during cancellation
Cancellation is straightforward when you follow the correct process; however, several errors can leave you vulnerable to continued charges or lost refunds.
Deleting the app instead of cancelling the subscription
The most frequent mistake is uninstalling the Kaiber app from your phone without formally cancelling your subscription. Removing an app does not cancel your subscription-Google Play, Apple, and Kaiber's servers continue processing your renewal charges automatically. You must cancel through the official subscription settings on each platform, not simply delete the app from your device. Yafee strongly recommends cancelling through your account first, then removing the app as a final step only after receiving your cancellation confirmation.
Ignoring your cancellation confirmation email
After you cancel, Kaiber, Google Play, or Apple sends a confirmation email to your registered address. Failing to locate and save this email leaves you without proof if a billing dispute arises. If your email is full or filtered to spam, you may miss this confirmation entirely. Check your junk or promotions folder immediately after cancelling, forward the confirmation email to yourself, and screenshot the cancellation date and time. This documentation protects you if you need to escalate a complaint to your bank or the National Consumer Helpline.
Cancelling only through the app without confirming on the platform
If you signed up through Google Play or Apple App Store, cancelling only within the Kaiber app itself will not prevent future charges. You must cancel directly through Google Play Settings or Apple ID Settings-not within the Kaiber interface. Conversely, if you signed up on kaiber.com, cancelling through your app store account will have no effect on your website subscription. Verify which platform holds your active subscription before attempting cancellation, and cancel only on that platform.
Not requesting a refund explicitly
Kaiber's system does not automatically issue pro-rata refunds in every case, particularly for subscriptions older than 7 days. Many users assume that cancelling automatically triggers a refund; in reality, you must request it explicitly. Contact Kaiber's support team within 48 hours of cancellation, provide your subscription start and cancellation dates, and ask for a pro-rata refund calculation. Yafee advises documenting this request in writing (via email) so you have a record if you need to escalate to your bank or a consumer authority.
How to dispute a charge and escalate if Kaiber refuses to cancel
If Kaiber continues charging you after cancellation, refuses to process your cancellation request, or denies a refund you are legally entitled to, you have formal remedies under Indian consumer law.
Step 1: contact Kaiber customer support in writing
Send a formal email to Kaiber's support team (typically [email protected] or through their website contact form) stating your cancellation request clearly. Include your account email address, the date you attempted to cancel, and screenshots of your cancellation confirmation if available. Provide a deadline of 7 days for Kaiber to confirm your cancellation and process any refund. Retain a copy of this email for your records.
Step 2: dispute the charge with your payment provider
If Kaiber does not respond or continues billing after 7 days, contact your bank or credit card issuer immediately. Inform them that you cancelled your subscription but were charged again without authorisation. Provide them with your cancellation confirmation email and your written request to Kaiber. Your bank can initiate a chargeback, reversing the unauthorised transaction and crediting your account within 10-15 business days. This step costs you nothing and carries no legal risk-your bank protects you under consumer protection laws.
Step 3: file a complaint with the national consumer helpline
If your bank dispute is unsuccessful or Kaiber refuses to cancel, escalate to the National Consumer Dispute Redressal Commission (NCDRC). Visit www.consumerfed.in or call 1800-11-4000 to file a formal complaint. Provide your cancellation evidence, email correspondence with Kaiber, and bank dispute details. The NCDRC investigates at no cost to you and can compel Kaiber to cancel your subscription and refund all disputed charges, plus compensation for financial hardship. In accordance with the Consumer Protection Act, 2019, this body holds legal authority to enforce consumer rights across India.
Checklist before and after cancellation
Use this checklist to ensure you complete every step and protect yourself from billing errors or lost refunds.
| Task | Before cancellation | Status |
|---|---|---|
| Identify your subscription platform (website, Google Play, or Apple App Store) | Determine which service hosts your billing | ☐ |
| Record your current plan name and renewal date | Note details for refund calculation | ☐ |
| Log in to your account and verify payment details | Ensure you can access cancellation settings | ☐ |
| Download or export any videos or projects you wish to keep | Retain your creative work before cancellation takes effect | ☐ |
| Task | After cancellation | Status |
|---|---|---|
| Save your cancellation confirmation email and screenshot the confirmation date | Proof for disputes or refund claims | ☐ |
| Wait 5-10 business days and verify no new charge appears on your statement | Confirm the subscription truly ended | ☐ |
| Request a pro-rata refund in writing if you cancelled mid-cycle | Document your refund request for record-keeping | ☐ |
| Monitor your bank or credit card statement for unexpected charges in the next 30 days | Catch any billing errors immediately | ☐ |
| If charges continue after cancellation, initiate a chargeback with your bank | Protect your account from further unauthorised debits | ☐ |
How yafee helps you navigate subscription cancellations
Cancelling SaaS subscriptions across multiple platforms can feel overwhelming when billing systems operate independently and refund policies vary. Yafee has helped thousands of Indian consumers cancel unwanted subscriptions, recover pro-rata refunds, and dispute illegal billing practices with confidence and legal backing. Our contract law specialists understand the precise legal obligations Kaiber and other service providers owe you under the Consumer Protection Act, 2019, and we translate those obligations into clear, actionable steps you can execute immediately.
When you use Yafee's cancellation guides, you gain direct access to Indian consumer law frameworks, named escalation routes (including the NCDRC and your State Consumer Commission), and refund calculation methods that protect your financial interests. Whether you cancel on your first attempt or need to dispute continued charges, Yafee ensures you understand your rights and maintain documentation that enforcement authorities recognise and respect.
Final summary and next steps
Cancelling Kaiber is a straightforward process when you follow the correct platform-specific method: on the web, navigate to your Account dashboard and click Cancel Plan; on Android, open Google Play Settings and select Kaiber from your Subscriptions list; on iOS, open your Apple ID Settings, choose Subscriptions, and tap Cancel. Save your confirmation email immediately, verify no charge appears within 5-10 business days, and request a pro-rata refund if you cancelled mid-cycle. If Kaiber continues billing after cancellation or refuses your refund claim, dispute the charge with your bank and escalate to the National Consumer Helpline at www.consumerfed.in if necessary. Your cancellation is legally protected under the Consumer Protection Act, 2019-Yafee ensures you understand these protections and exercise them effectively. Begin your cancellation now using the step-by-step method that matches your subscription platform, and contact Yafee if you encounter resistance or unauthorised charges along the way.