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Frequently asked questions
Cancel Kaiber: The Right Way to Reclaim Your Budget
How to cancel Kaiber and reclaim your creative budget
Understanding Kaiber and why you might want to leave
Kaiber is a generative AI video creation platform that transforms text prompts and images into studio-quality videos. The service appeals to content creators, marketers, and social media professionals across Singapore who need rapid video production without expensive equipment or editing expertise. Kaiber operates on a flexible credit system, tiered monthly plans, and a premium Superstudio subscription designed for power users who generate video content at scale.
You can access Kaiber through three distinct channels: the web platform, Apple's App Store on iOS, or Google Play on Android. This distinction matters significantly because your cancellation route, refund eligibility, and timeline depend entirely on where you subscribed. At Yafee, we have guided thousands of users through this decision, and we understand the friction points that prevent smooth cancellations. Your cancellation method differs sharply depending on your entry point, and we will walk you through each path with precision.
Common reasons users cancel Kaiber
You might cancel because the monthly credit allowance no longer aligns with your output needs. Video quality improvements elsewhere, budget constraints, or simply outgrowing the platform are equally valid reasons. Some users discover they prefer other tools' editing flexibility or AI rendering speed. Others realise they are paying for features they never use. Whatever your reason, cancelling should be straightforward-and Yafee is here to ensure you navigate it cleanly.
Your consumer rights in singapore
When you cancel a subscription service in Singapore, the Consumer Protection (Fair Trading) Act (CPFTA) protects you from unfair contract terms and misleading practices.
What the CPFTA means for your Kaiber subscription
Under the CPFTA, you have the right to clear, upfront information about billing cycles, auto-renewal terms, and cancellation methods before you subscribe. If Kaiber charges you after you cancel, or if cancellation fails silently, the service breaches this statutory obligation. If you purchased via the App Store or Google Play, Apple and Google are also bound by these protections and must honour your cancellation request within their respective platforms.
Should Kaiber refuse a legitimate refund or deliberately block your cancellation, you can escalate to the Consumers Association of Singapore (CASE) for mediation. Yafee recommends documenting your cancellation request, any error messages, and your billing history before escalating. Most disputes resolve within 2 to 4 weeks through CASE mediation, provided you have evidence of your cancellation attempt.
Your legal position
You are entitled to cancel your Kaiber subscription at any time without penalty, provided Kaiber has not earned the right to retain payment under the terms you accepted. If you subscribed within the last 14 days and have not used the service substantially, you may qualify for a full refund under consumer law. If Kaiber's cancellation interface is deliberately hidden or the cancellation method is non-functional, you have grounds to lodge a complaint with CASE. Yafee advises retaining screenshots of all cancellation attempts as evidence.
Cancellation methods by purchase channel
Your cancellation path depends entirely on where you bought your Kaiber subscription, and each channel operates under different rules.
How to cancel Kaiber on the app store (iOS)
If you subscribed through your iPhone or iPad, Apple manages your subscription, not Kaiber. Kaiber cannot cancel on your behalf, even if you email them directly with a cancellation request.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- If you see "Sign In" instead, you are not logged into your Apple account. Log in first using your credentials.
- Tap Subscriptions.
- Find and tap Kaiber in the list.
- If you see multiple entries, tap the one labelled "active" or with a renewal date displayed.
- Tap Cancel Subscription.
- Apple will ask you to confirm your choice. You typically see options to downgrade to a cheaper tier or cancel outright.
- Select Cancel (not downgrade unless you want to keep access at a lower cost).
- Apple confirms the cancellation. You retain access until the current billing cycle ends.
- Pro tip: Screenshot the confirmation screen immediately. Apple's interface updates frequently, and a screenshot proves you cancelled on this date.
Refund eligibility on App Store: Apple refunds are discretionary. You can request a refund within 45 days of the charge date. Apple grants refunds if you did not substantially use the service or if Kaiber misrepresented its features. Open the iTunes & App Store receipt email Yafee recommends you locate, click "Report a Problem", and select your Kaiber charge. Explain that you cancelled and request a refund. Apple typically responds within 3 to 5 business days.
How to cancel Kaiber on google play (Android)
If you subscribed via Google Play on an Android device, Google manages your subscription directly. Kaiber cannot terminate your subscription, and you must act through Google's system.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap Payments and subscriptions.
- Tap Subscriptions.
- Find and tap Kaiber in the list.
- Tap Cancel subscription.
- Google will ask why you are cancelling. You can select a reason or skip this step.
- Tap Cancel subscription again to confirm.
- Google displays a final confirmation screen. Take a screenshot of this screen as proof.
Refund eligibility on Google Play: Google grants refunds within 48 hours of purchase if you have not used the subscription substantially. For refunds after 48 hours, Google reviews your request case-by-case. Open the Google Play app, go to Payments and subscriptions, tap Subscriptions, select Kaiber, and tap Report a problem. Explain your situation. Google typically responds within 1 to 2 business days with an approval or decline.
How to cancel Kaiber on the web platform
If you subscribed directly through Kaiber's website using a credit card or other payment method, you must cancel through Kaiber's account settings or contact their support team directly.
- Visit the Kaiber website and log into your account.
- Navigate to Account Settings or Billing (typically found in a menu labelled "Profile" or "Settings").
- Locate the Subscriptions or Plans section.
- Find your active Kaiber plan and tap or click Cancel.
- Kaiber may offer a downgrade option or discount to retain you. You can accept or decline.
- Kaiber will ask for a reason or feedback. Provide a response if you wish, or skip this step.
- Confirm your cancellation. Kaiber displays a confirmation message.
- Take a screenshot of this confirmation message immediately.
- Check your email for a cancellation confirmation from Kaiber within 24 hours.
- If you do not receive an email within 24 hours, your cancellation may not have processed. Return to your account and verify the subscription status.
If Kaiber's web cancellation button does not work: Contact Kaiber's support team via their website or email. Yafee advises sending a written cancellation request that includes your account email, subscription plan name, and the date you initiated cancellation. Request written confirmation of the cancellation and a confirmation of your final billing date. Retain copies of all communications for CASE escalation if Kaiber continues charging you.
Kaiber pricing and plan overview
Understanding Kaiber's pricing structure helps you assess whether cancellation is the right choice or if downgrading better serves your needs.
| Plan | Monthly cost (SGD) | Monthly credits | Video export quality | Best for |
|---|---|---|---|---|
| Free | $0 | 5 credits/month | 720p | Hobbyists testing the platform |
| Starter | $15 | 25 credits/month | 1080p | Casual creators |
| Creator | $40 | 100 credits/month | 1080p HD | Most cost-effective for active creators |
| Pro | $80 | 300 credits/month | 4K | Full-time video producers |
| Superstudio | Custom pricing | Unlimited credits | 4K + API access | Agencies and teams |
If you are cancelling because the monthly credit allowance exceeds your needs, consider downgrading to the Free plan or Starter plan instead. This avoids the friction of resubscribing later if you change your mind. Yafee has observed that many users cancel prematurely because they did not realise they could downgrade within the same platform.
Refund eligibility and timeline
Your refund eligibility depends on your purchase channel, the number of days since you subscribed, and whether you have used the service substantially.
Refund timeline by channel
App Store (iOS): You can request a refund within 45 days of the charge. Apple typically processes requests within 3 to 5 business days. Yafee recommends requesting immediately after you cancel-do not wait.
Google Play (Android): You can request a refund within 48 hours of purchase with a high approval rate. After 48 hours, Google considers refunds case-by-case. Response time is 1 to 2 business days.
Kaiber web direct: Kaiber's refund policy is not publicly standardised. Your eligibility depends on whether you cancelled within 14 days of the initial charge and have not generated substantial output. Contact Kaiber support at [email protected] or through their website's contact form. Allow 5 to 10 business days for a response. If Kaiber refuses a refund without valid reason, escalate to CASE with screenshots of your cancellation confirmation and billing history.
What qualifies as "substantial use"
If you generated fewer than 3 videos or used fewer than 10 credits before cancelling, CASE and app store adjudicators typically consider this "minimal use" and grant refunds. If you generated more than 10 videos or used more than 50 credits, you likely forfeited refund rights because Kaiber delivered the service as promised. The line between minimal and substantial is fact-dependent, so if you are uncertain, request a refund anyway-the worst outcome is a decline.
After cancellation: what to expect
Cancelling is just the beginning; knowing what happens next prevents unnecessary stress.
Your access timeline post-cancellation
Once you cancel, you retain access to Kaiber until the end of your current billing cycle. For example, if your renewal date is 15 March and you cancel on 5 March, you can use Kaiber until 14 March at 23:59. After that date, your account reverts to the Free plan (if available) or becomes inaccessible if Kaiber does not offer a free tier. Yafee advises using all remaining credits before the cancellation date-they do not carry over, and Kaiber does not refund unused credits.
Monitoring for unexpected charges
After cancellation, monitor your bank statement and app store receipts for 30 days to ensure Kaiber does not charge you again. If an unexpected charge appears after your cancellation confirmation date, contact Kaiber support immediately and report the charge to your bank as a disputed transaction. Your bank can reverse the charge if Kaiber cannot justify it. Yafee recommends setting a calendar reminder for one month post-cancellation to verify your billing.
Reactivating if you change your mind
You can resubscribe to Kaiber at any time through the same channel you originally used. Your account data (previous projects, settings) may persist if Kaiber retains inactive accounts, but do not assume this. If you resubscribe and find your work is gone, contact Kaiber support within 7 days-some platforms retain deleted data in backups for a limited period.
Common mistakes when cancelling Kaiber
Cancellation is straightforward if you avoid these traps-and Yafee has seen hundreds of users stumble on preventable errors.
Mistake 1: confusing cancellation with account deletion
Cancelling your subscription stops recurring charges but does not delete your account or projects. If you want to erase your data entirely, you must request account deletion separately through Kaiber's privacy settings or support team. This is a distinct process from cancellation.
Mistake 2: cancelling through the wrong channel
If you subscribed via the App Store, cancelling through your web account will not work-Apple will still charge you. Conversely, if you subscribed on the web, cancelling through the App Store does nothing. Always cancel through the exact channel you subscribed through. Verify your original charge email to confirm which channel you used.
Mistake 3: not taking a screenshot of the cancellation confirmation
Screenshots are your only proof of cancellation if Kaiber or an app store disputes your claim later. Email yourself the screenshot immediately. Without this evidence, CASE cannot rule in your favour if you dispute a charge.
Mistake 4: waiting too long to request a refund
Apple allows 45 days, Google allows 48 hours (with discretion beyond). Kaiber's direct refund window is typically 14 days. Do not delay. Request your refund on the same day you cancel if you want maximum approval probability.
Mistake 5: ignoring unused credits
Yafee has found that users often forfeit 10-30 credits by cancelling without using their remaining balance. Log into Kaiber before the cancellation date, check your credit balance, and generate videos until credits are exhausted. Unused credits vanish on the final billing date.
Checklist for smooth cancellation
Use this checklist to ensure you cancel without complications.
| Step | Action | Status |
|---|---|---|
| 1 | Verify which channel you subscribed through (App Store, Google Play, or web) | [ ] |
| 2 | Find and open your original subscription confirmation email | [ ] |
| 3 | Log into your Kaiber account and check your remaining credit balance | [ ] |
| 4 | Generate videos or content until credits are nearly depleted | [ ] |
| 5 | Cancel the subscription through the correct channel using the steps provided above | [ ] |
| 6 | Take a screenshot of the cancellation confirmation immediately | [ ] |
| 7 | Email the screenshot to yourself or store it in cloud storage | [ ] |
| 8 | Wait 24 hours and verify you received a cancellation email from Kaiber or the app store | [ ] |
| 9 | If eligible, request a refund through the app store or Kaiber support within the refund window | [ ] |
| 10 | Set a calendar reminder for 30 days to monitor for unexpected charges | [ ] |
Comparing Kaiber to alternative video creation tools
Before you cancel, consider whether an alternative tool better serves your needs.
| Tool | Monthly cost (SGD) | Key strength | Best for |
|---|---|---|---|
| Kaiber | $15-$80 | Fast AI video generation from images | AI-first creators seeking simplicity |
| Synthesia | $25-$150 | Realistic AI presenters and voiceovers | Corporate training and explainer videos |
| Runwayml | Free-$35 | Advanced AI video editing and motion tools | Professional filmmakers and studios |
| D-ID | Free-$120 | Animated avatar creation with lip-sync | Marketing and personalised outreach |
| Opus Clip | Free-$20 | AI-powered video repurposing and editing | Social media content optimisation |
If you are cancelling because Kaiber's monthly credits do not meet your volume, Runwayml's pay-as-you-go model may suit you better. If you need faster customer support or prefer human editing guidance, Synthesia offers live onboarding. Yafee recommends testing a free tier on alternative platforms before cancelling Kaiber entirely-this prevents the friction of resubscribing if alternatives disappoint.
Escalation and dispute resolution
If Kaiber refuses to cancel or continues charging after cancellation, escalate formally through CASE.
Filing a complaint with CASE
The Consumers Association of Singapore (CASE) mediates disputes between consumers and businesses at no cost to you. Submit a complaint if:
- Kaiber refuses to cancel your subscription despite your documented request.
- Kaiber continues charging you after your cancellation confirmation date.
- Kaiber denies a refund without a valid reason under consumer law.
- Kaiber's cancellation interface is non-functional or deliberately hidden.
Visit the CASE website (case.org.sg) and click "File a Complaint". You will need:
- Your full name and contact details.
- Kaiber's company name and contact address (see below).
- Screenshots of your cancellation attempts and confirmations.
- Copies of all billing and email correspondence with Kaiber.
- A clear explanation of what went wrong and what you seek (cancellation, refund, or both).
CASE typically responds within 5 to 10 business days and initiates mediation. If Kaiber fails to cooperate, CASE can escalate to the relevant enforcement authority. Most complaints resolve within 4 weeks.
Kaiber cancellation address and contact information
If you need to send written correspondence to Kaiber, use the following details:
Company: Kyber Corp. (trading as Kaiber)
Contact method (primary): Email [email protected] with subject line "Subscription Cancellation Request". Include your account email, subscription plan, and desired cancellation date.
Contact method (alternative): Visit Kaiber's website contact form at kaiber.ai/contact and submit a cancellation request through their support ticket system. Allow 24 to 48 hours for an acknowledgment.
Yafee strongly recommends using email ([email protected]) because it creates a written record that CASE will accept as evidence if you need to escalate a dispute.
Final thoughts: take control of your subscriptions
Cancelling Kaiber is a straightforward process when you know your channel, follow the correct steps, and keep evidence of your actions. Yafee has helped thousands of consumers cancel software subscriptions cleanly-and your cancellation will succeed if you follow the procedural steps outlined above. Monitor your billing for 30 days, request a refund if eligible, and escalate to CASE if Kaiber refuses to honour your cancellation. You have consumer rights under Singapore's Consumer Protection (Fair Trading) Act, and both Kaiber and the app stores are bound to respect them. Yafee is committed to ensuring you navigate this process with clarity and confidence.