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Frequently asked questions
Cancel Kaiber Ai: The Right Way to Exit
How to cancel Kaiber AI and reclaim your credits: step-by-step guide for indian users
Why you might cancel Kaiber AI
Kaiber AI is an artificial intelligence video generation platform that transforms text prompts and images into professional-quality videos. The service operates on a credit-based system combined with flexible subscription tiers, giving you control over how much you create each month. If you've decided to step away, understanding your reasons and your legal protections is essential.
You might be cancelling because credit costs accumulate faster than expected, your monthly subscription no longer fits your budget, or you've found another video creation tool that suits your workflow better. Whatever your reason, you deserve a clean exit without surprise charges lingering on your payment method.
Common reasons indian users cancel
Indian consumers frequently cancel Kaiber AI subscriptions due to budget constraints, feature limitations that don't match their creative needs, or discovery of alternative platforms with better pricing structures. Additionally, users sometimes activate trial subscriptions and discover the service isn't suitable before auto-renewal occurs. Understanding whether your cancellation falls within a trial period or active subscription directly affects your refund eligibility.
What happens to your unused credits after cancellation
Upon cancellation, your remaining credits typically expire according to Kaiber AI's terms of service. Most platforms do not refund unused credits after subscription termination, though trial period charges may be recoverable under Indian consumer law if the conversion to paid status lacked explicit consent. Yafee recommends clarifying your credit balance before you submit a cancellation request, so you know exactly what you're forfeiting.
Your consumer rights under indian law
India's consumer protection framework grants you specific rights when dealing with digital services and subscription platforms.
Consumer protection act, 2019 and your subscription rights
Under India's Consumer Protection Act, 2019, you have the statutory right to cancel a subscription within a reasonable timeframe and receive transparent information about all charges. Section 4 of the Act places an explicit duty on service providers to disclose the full terms of subscription, including auto-renewal policies, cancellation procedures, and refund eligibility. If Kaiber AI continues to bill you after you've cancelled, or if they misrepresent their refund policy, you can file a complaint with the Central Consumer Protection Authority (CCPA) or your state's consumer commission.
Furthermore, if you subscribed during a trial period and automatic conversion to paid status occurred without explicit informed consent, the Consumer Protection Act, 2019 supports your right to recover those charges. Yafee strongly advises retaining all cancellation confirmation emails, billing statements, and transaction records as proof if you need to escalate your complaint.
Your legal position when claiming refunds
You are entitled to a refund if any of the following apply:
- Kaiber AI charged you for a trial-to-paid conversion without explicit written consent
- You were billed after requesting cancellation
- The company failed to disclose cancellation terms clearly before charging you
- A system error caused duplicate or unauthorized charges
- You cancelled within the trial period as per the service's own stated policy
Document every communication, screenshot, and transaction. The Central Consumer Protection Authority enforces these rights across India and has authority to order refunds, penalties, and compensation for unfair trade practices.
What to do if Kaiber AI refuses to cancel
If Kaiber AI ignores your cancellation request or refuses to process it, you have formal escalation routes. Send a formal written cancellation notice via email to their support address with "Subject: Formal Cancellation Request and Refund Claim" and include your account details, subscription start date, and cancellation reason. Keep a copy of this email. If the company does not respond within 30 days or denies your refund unjustly, file a consumer complaint with your state's District Consumer Commission or the Central Consumer Protection Authority. Yafee has guided many Indian users through this process successfully.
Methods to cancel Kaiber AI subscription
Kaiber AI offers multiple cancellation routes depending on how you signed up and which platform you use.
Cancel via the Kaiber AI website (primary method for web users)
If you manage your Kaiber AI account through a web browser and subscribed directly through their website, this is your most straightforward exit path.
- Visit the Kaiber AI website and log into your account using your registered email and password
- Locate your profile icon or account menu, typically positioned at the bottom left of the dashboard or in the top-right corner
- Select "Account" or "Settings" from the dropdown menu
- Look for options labelled "Profile", "Preferences", or "My Account"
- Navigate to the "My Plan", "Subscription", or "Billing" section
- This section displays your current subscription tier and renewal date
- Click the button labelled "Cancel plan", "Cancel subscription", or "End membership"
- Some platforms require you to select a reason for cancellation (optional feedback)
- Confirm your cancellation by clicking the final confirmation button
- Read any warning messages about credit loss or access changes
- Check your email inbox within 5 to 10 minutes for a cancellation confirmation message
- Save this email and take a screenshot of the confirmation page
Pro tip: Screenshot the cancellation confirmation page immediately. This serves as timestamped proof if Kaiber AI later disputes your cancellation date or attempts to charge you again.
Cancel through mobile apps (iOS and android)
If you subscribed via the Kaiber AI app on your iPhone or Android device, you may need to cancel through your device's app store rather than within the app itself, depending on your payment method.
- For iPhone and iPad users (Apple App Store):
- Open the App Store app on your iOS device
- Tap your profile picture in the top-right corner
- Select "Subscriptions"
- Find "Kaiber AI" in the list of active subscriptions
- Tap on Kaiber AI and select "Cancel Subscription"
- Confirm the cancellation by following on-screen prompts
- For Android users (Google Play Store):
- Open the Google Play Store app
- Tap your profile icon in the top-right corner
- Select "Manage subscriptions" or "Payments and subscriptions"
- Locate "Kaiber AI" in your subscriptions list
- Tap on Kaiber AI and select "Cancel subscription"
- Confirm by tapping the final "Cancel subscription" button
- Verify cancellation:
- Check your email for a confirmation from Apple or Google within 1 to 5 minutes
- Return to the subscription settings within 24 hours to confirm the status shows "Cancelled"
Cancellations through app stores typically take effect immediately, though access may continue until the end of your current billing period. Yafee recommends cancelling through app stores if you subscribed through them, as this ensures the payment provider receives your cancellation directly.
Cancel by contacting Kaiber AI support directly
If you cannot access the website or app, or if automated cancellation fails, you can request cancellation via email support.
- Compose a new email to Kaiber AI's support address (typically [email protected] or [email protected])
- Subject line: "Request for subscription cancellation and account closure"
- Include the following information in your email:
- Your full name as registered with Kaiber AI
- Your email address associated with the account
- Your account ID or username (if available)
- Your current subscription plan and renewal date
- Explicit request for immediate cancellation
- Request for written confirmation of cancellation
- Send the email and retain a copy in your sent folder
- Note the exact date and time you sent the request
- Await a response within 48 to 72 hours
- Support should reply with a cancellation confirmation and effective date
- If you receive no response within 5 business days, follow up with a second email referencing your first request and marking it as urgent
Email cancellation creates a documented paper trail, which is valuable if you later need to dispute charges with your payment provider or file a consumer complaint.
Pricing and subscription tiers for Kaiber AI
Understanding Kaiber AI's pricing structure helps you evaluate whether cancellation aligns with your creative and financial needs.
| Subscription tier | Monthly cost (INR) | Monthly credits | Key features |
|---|---|---|---|
| Free trial | ₹299 (5-day paid trial) | 300 credits | Basic video generation, limited templates |
| Starter | ₹999 | 500 credits/month | Standard templates, SD video quality |
| Pro | ₹2,499 | 1500 credits/month | HD video quality, priority support, advanced templates |
| Enterprise | Custom pricing | Unlimited or negotiated credits | 4K video, API access, dedicated account manager |
| Pay-as-you-go | ₹1 per credit (approximately) | Purchase credit packs as needed | No monthly commitment, flexibility, higher per-credit cost |
If you frequently cancel and resubscribe to take advantage of trial periods, be aware that most companies flag this behaviour and may restrict your access. Yafee advises transparent usage patterns to avoid complications with future subscriptions.
What happens after you cancel
Cancellation triggers specific outcomes that you should monitor to ensure a clean exit.
Immediate effects of cancellation
Upon successful cancellation, your subscription status changes to "Cancelled" or "Inactive" in your account settings. Most services maintain your account data for 30 to 90 days, allowing you to reactivate if you change your mind within that window. Your access to paid features ceases, though you may retain view-only access to previously created videos depending on Kaiber AI's retention policy. Unused credits expire and are not refunded unless you fall within the consumer law protections outlined earlier.
Billing cycle after cancellation
If you cancel mid-billing cycle, you typically retain access until the end of that current billing period. For example, if your billing date is the 15th of each month and you cancel on the 20th, you keep access until the 14th of the following month. No new charges will appear after your cancellation effective date. Monitor your bank statements or credit card for at least two full billing cycles to confirm no further charges occur. If charges persist after your cancellation date, contact your payment provider to dispute the transaction and simultaneously lodge a formal complaint with Kaiber AI.
Reactivation and re-subscription options
If you decide to return to Kaiber AI within 30 days of cancellation, you may reactivate your account without losing your account history or created videos. Reactivation typically follows the same subscription process as initial signup. However, if you wish to start fresh with a new trial period after cancellation, Yafee recommends waiting at least 60 to 90 days, as companies often restrict consecutive trial access to prevent abuse. Verify Kaiber AI's policy on trial eligibility before attempting to resubscribe.
Refund entitlements and recovery procedures
Your refund eligibility depends on when you cancel and the circumstances of your subscription.
Trial period refunds within 5 days
Kaiber AI offers a 5-day paid trial for approximately ₹299, which includes 300 credits. If you cancel within this 5-day window and the trial did not explicitly disclose that your payment would convert to an ongoing subscription, you are entitled to a full refund under the Consumer Protection Act, 2019. Submit your refund request via email to support, including your transaction ID and cancellation date. Refunds typically process within 5 to 10 business days back to your original payment method.
Refunds for unauthorized or duplicate charges
If Kaiber AI charged you after you explicitly requested cancellation, or if system errors resulted in duplicate charges, you have a legal right to recover those funds. Document the following: the date you requested cancellation, confirmation of that request (email receipt, screenshot), the dates of unauthorized charges, and transaction IDs from your bank or card statement. Contact Kaiber AI support first, requesting a refund with reference to these documents. If support refuses within 10 business days, escalate to your bank or card issuer to file a chargeback claim, and simultaneously file a consumer complaint with the Central Consumer Protection Authority.
Partial refunds for mid-cycle cancellations
Some subscription services offer pro-rata refunds for cancellations mid-billing cycle, though Kaiber AI's policy may not include this as standard. Nevertheless, under Indian consumer law, if the service terms are unclear or if the company misleads you about refund policies, you can claim a proportional refund. Calculate this as: (remaining days in billing cycle / total days in billing cycle) × monthly fee. Include this calculation in your refund request if Kaiber AI initially denies your claim.
How to request a refund from Kaiber AI
- Send a formal refund request email to [email protected] or the provided support channel
- Subject: "Refund request for subscription charged [date]"
- Include all relevant details:
- Your full name and registered email address
- Transaction ID and date of the charge
- Amount in INR
- Reason for refund (unauthorized charge, trial miscommunication, etc.)
- Cancellation date and confirmation evidence
- Request a response within 10 business days
- Specify that you will escalate to the Central Consumer Protection Authority if no response is received
- Save all correspondence, including timestamps
- Create a folder with screenshots and email copies for your records
- If denied unfairly, file a consumer complaint with your state's District Consumer Commission or CCPA
- Yafee can guide you through this process if needed
Common mistakes to avoid when cancelling
Cancellation is straightforward, but missteps can leave your subscription active or complicate refund claims.
Not confirming cancellation in writing
Many users cancel through the app or website, but fail to save or document the confirmation. Screenshot your cancellation confirmation page and forward the confirmation email to yourself or a separate folder. This timestamped proof protects you if Kaiber AI disputes the cancellation date or continues charging. Verbal support conversations lack evidence; always obtain written confirmation via email.
Cancelling via app but remaining billed through your device's app store
If you subscribed through the Apple App Store or Google Play Store, cancelling only within the Kaiber AI app does not cancel your subscription. You must cancel through your device's app store settings. Verify the subscription status in both locations to confirm complete cancellation. Many users mistakenly believe in-app cancellation is sufficient, leading to surprise charges at the next renewal date.
Not checking cancellation status after request
Cancellation requests can fail due to technical glitches or system delays. Log into your account within 24 hours of requesting cancellation and verify that your subscription status displays "Cancelled" or "Inactive". If it still shows "Active" or displays an upcoming renewal date, contact support immediately to flag the incomplete cancellation. Early detection prevents erroneous charges.
Forfeiting refunds by not acting within trial periods
Kaiber AI's trial period refund eligibility expires after 5 days. If you miss this window, recovering the trial charge becomes significantly harder, though not impossible if you can prove miscommunication about the conversion to paid status. Act within 3 to 5 days of trial activation to preserve your refund right.
Ignoring statements after cancellation
Continue monitoring your bank statements or credit card for at least two full billing cycles after cancellation. Occasionally, companies process delayed charges or billing system errors occur. If charges appear after your confirmed cancellation date, dispute them immediately with your payment provider and file a consumer complaint against Kaiber AI. Yafee recommends setting a calendar reminder to review your statements 30 and 60 days post-cancellation.
Comparison of cancellation and platform options
Before you cancel entirely, consider whether switching platforms or downgrading might better serve your needs.
| Option | Cost | Best for | Time to implement |
|---|---|---|---|
| Full cancellation (recommended for non-users) | ₹0 | Users who no longer need video generation | Immediate |
| Downgrade to Starter plan | ₹999/month | Occasional creators on tight budgets | Immediate (via account settings) |
| Switch to pay-as-you-go credits | ₹1 per credit (higher effective cost) | Creators with irregular usage patterns | Immediate (via account settings) |
| Pause subscription (if available) | Varies | Users needing temporary break but planning return | Immediate (if supported) |
| Switch to competitor (e.g., Synthesia, D-ID) | Varies by provider | Users seeking different features or pricing | 1 to 7 days (new signup and trial) |
Cancellation is the right choice if you've definitively moved away from AI video generation. However, if cost is your primary concern, downgrading to the Starter plan at ₹999 per month may be more economical than rejoining later after a break.
Essential cancellation checklist
Use this checklist to ensure you cancel cleanly and retain proof of your cancellation.
- Verify your current subscription tier and renewal date before cancelling
- Screenshot your account balance showing remaining credits
- Select the appropriate cancellation method (web, app, or email support)
- Complete the cancellation process and receive on-screen confirmation
- Screenshot the cancellation confirmation page with visible date and time
- Save the cancellation confirmation email sent to your registered address
- Log back into your account within 24 hours to confirm "Cancelled" status
- Monitor your email for any unexpected reactivation or renewal notices
- Check your bank or card statement 30 days after cancellation for unauthorized charges
- If charges persist, collect all evidence (receipts, emails, confirmations) and file a consumer complaint
- Keep all documentation for at least 1 year in case disputes arise
Why yafee helps indian users cancel with confidence
Cancelling a subscription should not require extensive legal knowledge or months of back-and-forth with customer support. Yafee specializes in translating consumer protection law into clear, actionable steps for Indian users navigating digital services. Our platform has guided thousands of consumers through cancellation and refund processes, ensuring they understand their rights under the Consumer Protection Act, 2019 and the Reserve Bank of India's guidelines for digital payments. When you use Yafee's resources, you gain not only step-by-step procedures but also the legal framework supporting your position, so you can cancel Kaiber AI or any other service with certainty and documentation.
Your cancellation confirmation, combined with knowledge of Indian consumer law, forms an unbreakable record. If disputes arise, Yafee's guidance empowers you to escalate to the Central Consumer Protection Authority or your state consumer commission with evidence that meets their standards. We believe every Indian consumer deserves transparent access to cancellation procedures and refund rights, free from confusion or unfair billing practices. Yafee has helped thousands of consumers cancel subscriptions without losing money or spending months fighting for refunds.
Next steps and contact information
Execute your cancellation using the method that matches your subscription method (web, iOS app, Android app, or email). Retain all confirmations and monitor your statements. If Kaiber AI refuses to cancel or continues charging, you have legal recourse.
Contact information for Kaiber AI support
- Support email: [email protected] (or [email protected])
- Website: www.kaiber.ai
- Associated entity: Portal AI Inc.
- Escalation: Formal cancellation request with reference to Consumer Protection Act, 2019
Escalation contacts for unresolved disputes
- Central Consumer Protection Authority (CCPA): File complaints at https://consumerhelpline.gov.in
- State District Consumer Commission: Locate yours at https://www.consumercomplaints.in
- Reserve Bank of India (RBI) - Payment System Division: For disputed digital charges
- Your bank or card issuer: Chargeback claim for unauthorized post-cancellation charges
Document every step, act decisively, and do not delay your cancellation request. Yafee is committed to ensuring you exit Kaiber AI cleanly, recover any refunds owed, and understand the legal protections available to you under Indian law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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