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Frequently asked questions
Cancel Doodly: The Right Way
How to cancel Doodly in india: your legal guide and step-by-step procedure
What Doodly is and why you might cancel
Doodly is a cloud-based animation software that lets you create whiteboard and doodle-style videos without drawing experience. You drag and drop pre-made characters, images, and text onto a canvas, and the software animates them automatically. Most users build explainer videos, training materials, and marketing content in minutes.
The platform is distributed through Voomly LLC, which handles billing, accounts, and customer support. You may have purchased Doodly directly from the Voomly website, through Apple App Store, or Google Play Store. Each purchase channel has its own cancellation process, so identifying where you bought matters.
If Doodly no longer serves your needs, Yafee is here to walk you through exactly how to cancel without hidden charges, missed deadlines, or frustration. We ground every step in Indian consumer law and give you precise timelines.
Common reasons users cancel Doodly
You might cancel Doodly if you finished your project and no longer need regular animation tools, discovered a competitor that fits your workflow better, or simply want to reduce your monthly subscriptions. Some users cancel annual plans after realizing they use the software less than expected. Others switch to free alternatives like Animaker or Powtoon.
Whatever your reason, your goal is to stop charges before your next billing cycle. Yafee helps you achieve that with precision and zero confusion.
Your consumer rights in india and doodly's legal obligations
This section explains the legal framework that protects you when cancelling Doodly and what Voomly LLC must do.
Consumer protection act, 2019 and your cancellation rights
Under India's Consumer Protection Act, 2019, you have the right to cancel subscriptions and claim refunds if the service fails to meet reasonable expectations or if you were not clearly informed of auto-renewal terms before purchase. Doodly (via Voomly) must display the full terms, billing frequency, and cancellation process before you pay.
Voomly is legally required to honour cancellation requests submitted in writing and to confirm cancellation in a timely manner. If they continue charging you after cancellation, you can escalate the matter to your District Consumer Disputes Redressal Commission under Section 58 of the Consumer Protection Act.
Yafee recommends taking screenshots of all emails you send to [email protected] or [email protected]. These are your proof of cancellation request and critical evidence if a dispute arises later.
Your legal position
You have the right to cancel Doodly at any time without penalty, provided you submit your cancellation request at least 10 days before your renewal date. Voomly must stop all charges immediately after confirming your cancellation. If they charge you after cancellation, you can file a consumer complaint with the District Consumer Disputes Redressal Commission at no cost. The burden of proof that you did not cancel lies with Voomly, not with you.
The 10-day rule and why timing matters
Voomly requires you to email a cancellation request at least 10 days before your next billing date. If you miss this window, your subscription renews and you are charged again. This applies to monthly plans, annual plans, and all pricing tiers.
For example, if your renewal date is June 15, you must send your cancellation email by June 5 at the latest. If you send it on June 10, Voomly will still charge you on June 15, though you may request a refund afterward. Do not assume the deadline is flexible.
Yafee strongly advises marking your calendar the moment you decide to cancel. Do not wait until the last week.
How to cancel Doodly based on your purchase method
Your cancellation process depends on where you purchased Doodly. Follow the steps that match your purchase channel.
Cancelling if you purchased directly from voomly
Direct Voomly purchases are the most common way to own Doodly. You bought a monthly or annual plan through the Doodly website and pay Voomly directly. Here is exactly how to cancel:
- Find your next billing date by logging into your Doodly or Voomly account. Look for "Subscription", "Billing", or "Account Settings" in your dashboard.
- If you cannot find it, open your email and search for recent invoices from Voomly. The invoice will state your renewal date clearly.
- Count back 10 days from that renewal date and mark it as your cancellation deadline.
- For example, if you renew on June 20, your deadline to cancel is June 10.
- Compose an email to [email protected] with the subject line "Subscription Cancellation Request".
- Include your full name, email address tied to your account, and your account ID (found in the dashboard or invoice).
- State clearly: "I request immediate cancellation of my Doodly subscription effective from [today's date]."
- Do not ask for permission or apologize. Be direct and factual.
- Send the email and immediately take a screenshot of the sent message, the timestamp, and the full email thread. Save these files to your computer or cloud storage.
- Do not rely on Voomly to send you a confirmation email. Many support teams do not reply.
- Wait 2 business days. If you do not receive a confirmation reply, send a follow-up email with the same subject line and reference your original email date.
- Keep all follow-up emails professional and dated.
- Check your bank account or credit card statement 5 to 7 days after your renewal date. If Voomly charged you after your cancellation email, note the transaction and the date you emailed support.
- This becomes your evidence for a refund claim.
Cancelling if you purchased through apple app store
If you subscribed to Doodly through Apple's App Store, your subscription is managed by Apple, not Voomly. You must cancel through your Apple ID settings, not by emailing Voomly.
- Open the Apple App Store app on your iPhone or iPad and tap the profile icon in the top right corner.
- Tap "Subscriptions" and locate "Doodly" in the list of active subscriptions.
- Tap "Doodly" and then tap "Cancel Subscription" or "Edit Subscription".
- Apple will ask you to confirm the cancellation. Tap "Confirm" when prompted.
- Take a screenshot of the cancellation confirmation page. This is your proof of cancellation.
- Check your Apple ID email (the one linked to your App Store account) for a cancellation confirmation from Apple. Save this email.
- Your Doodly access will end when your current billing period ends. You will not be charged again after that date.
Cancelling if you purchased through google play store
If you subscribed to Doodly through Google Play Store, your subscription is managed by Google, not Voomly. You must cancel through Google Play, not by emailing Voomly.
- Open the Google Play app on your Android device and tap your profile icon in the top right corner.
- Tap "Payments and subscriptions" and then "Subscriptions".
- Locate "Doodly" in your active subscriptions list and tap it.
- Tap "Cancel subscription" and confirm when prompted.
- Google may ask you for feedback about why you are cancelling. You can skip this step.
- Take a screenshot of the cancellation confirmation. Google will also send a confirmation email to your registered Google account email address.
- Your Doodly access will end at the end of your current billing period. You will not be charged again.
Understanding Doodly pricing and refund eligibility
This section outlines Doodly's pricing tiers in India and your refund rights under each plan.
| Plan | Monthly price (₹) | Billing cycle | Refund eligible after cancellation? |
|---|---|---|---|
| Starter | ₹1,299 | Monthly | Only if charged after cancellation deadline |
| Professional | ₹2,599 | Monthly | Only if charged after cancellation deadline |
| Agency | ₹5,199 | Monthly | Only if charged after cancellation deadline |
| Annual Starter | ₹12,990 (full year) | Yearly | Prorated refund if cancelled within first 30 days |
| Annual Professional | ₹25,990 (full year) | Yearly | Prorated refund if cancelled within first 30 days |
| Annual Agency | ₹51,990 (full year) | Yearly | Prorated refund if cancelled within first 30 days |
Refund policy and your rights
Voomly does not offer automatic refunds for monthly subscriptions after your 10-day cancellation period passes. Once you are charged, your subscription is considered active.
However, if you cancel an annual plan within 30 days of purchase, Voomly may offer a prorated refund. For example, if you buy a ₹12,990 annual plan and cancel after 10 days, you may receive a refund of approximately ₹11,890. This depends on Voomly's discretion and must be requested in writing.
If Voomly charges you after you have sent a cancellation email, you have the right to demand a full refund under the Consumer Protection Act. Yafee recommends requesting the refund in writing within 7 days of the unwanted charge, citing your cancellation email date as proof.
What happens after you cancel Doodly
Cancellation is not instant. Understand exactly what to expect in the days and weeks following your cancellation request.
Timeline after cancellation
Day 1-2: You send your cancellation email to [email protected]. Voomly may or may not reply, but the process has begun.
Day 3-7: Your Doodly account remains accessible. You can still log in and download any projects you created. Voomly processes the cancellation in their system during this period.
Day 8-10: If your renewal date was close, Voomly may charge you again if your cancellation was not processed in time. This is why the 10-day rule exists. If you are charged, immediately reply to your cancellation email with the subject line "Refund Request" and attach your invoice screenshot.
After renewal date: Your account will be downgraded to a free tier (if Doodly offers one) or will lock you out of editing. You can still view and download existing projects for a grace period, usually 30 days.
How to verify cancellation
Do not assume silence means cancellation is confirmed. Verify yourself using these steps.
- Log into your Doodly account 5 days after you email [email protected]. Check if your subscription status shows "Active" or "Cancelled".
- Check your email for invoices from Voomly. If no new invoice arrives by your renewal date, your cancellation likely succeeded.
- Review your bank or credit card statement online. Log into your bank's app or website and search for "Voomly" or "Doodly" in your transactions. If no charge appears on your renewal date, the cancellation worked.
- If a charge does appear and you sent a cancellation email on time, immediately contact Voomly again with your original cancellation email attached and request an emergency reversal.
Common mistakes when cancelling Doodly
Cancellation is straightforward, but small errors can delay your request or leave you charged. Here are the pitfalls Yafee has seen users stumble into.
Mistake 1: assuming 10 days means 10 calendar days before renewal
Many users count 10 days backward from their renewal date and send the cancellation email on the 10th day itself. This is too late. If your renewal is June 15, day 10 backward is June 5. Send your email on June 5 or earlier, not on June 5 evening. Voomly processes emails in batches, and a June 5 evening email may not be processed until June 6, leaving you only 9 days before renewal.
Mistake 2: not including your account ID in the cancellation email
Voomly support receives hundreds of cancellation requests daily. If you do not include your account ID, email address, or full name, your request may be lost or matched to the wrong account. Always include all three pieces of information.
Mistake 3: cancelling through the wrong channel
If you bought Doodly through Apple App Store, cancelling via email to Voomly will not work. Apple handles the subscription, not Voomly. You must cancel through your Apple ID settings. The same applies to Google Play Store. Do not mix channels.
Mistake 4: not keeping proof of cancellation
If Voomly charges you after you cancel, you need evidence that you sent the cancellation request. Take screenshots of your email (sent folder timestamp), the email content, and any confirmation reply from Voomly. Without this, you have no leverage in a dispute.
Mistake 5: assuming a reply from support means cancellation is complete
Even if Voomly replies to your cancellation email, this does not guarantee the cancellation was processed. The only confirmation is when your subscription status changes in your account dashboard or when no charge appears on your renewal date. Always verify both.
How to request a refund if Doodly charges you after cancellation
If you followed the cancellation steps correctly and Voomly still charged you, you have a clear path to recover that money.
Step 1: email voomly immediately with a refund request
Compose a professional email to [email protected] with the subject line "Refund Request: Unauthorized Charge After Cancellation". Include the following:
- Your full name and account email address
- The date you sent your original cancellation request (with a screenshot of the sent email)
- The date and amount of the unwanted charge (attach your invoice or bank statement)
- A clear statement: "I cancelled my subscription on [date] and did not authorize this charge. I request a full refund of ₹[amount] within 7 days."
Send this email and take a screenshot of the sent message and timestamp.
Step 2: wait for voomly's response
Voomly usually replies within 5 to 10 business days. They may offer a partial refund, a full refund, or claim the charge was authorized. If they offer a refund, accept it and verify the money reaches your account within 5 to 7 days.
Step 3: if voomly refuses to refund, file a consumer complaint
If Voomly ignores your refund request or refuses without a valid reason, you can escalate to the District Consumer Disputes Redressal Commission. You do not need a lawyer for claims under ₹1 lakh (100,000 rupees).
File your complaint at your local District Consumer Disputes Redressal Commission office. You will need to provide:
- A copy of your original cancellation email
- A copy of the invoice showing the unauthorized charge
- Your bank or credit card statement showing the charge
- A copy of your refund request email to Voomly
- Any reply (or lack of reply) from Voomly
The filing fee for claims under ₹1 lakh is typically ₹100 to ₹500 depending on your state. Yafee recommends keeping all documents digital and printed.
Cancellation checklist for Doodly
Use this checklist to ensure you cancel Doodly correctly and have evidence if a dispute arises.
| Action | Status | Notes |
|---|---|---|
| Find your next renewal date in your account dashboard | ☐ Complete | Check "Billing" or "Account Settings" |
| Calculate 10 days before renewal and mark your cancellation deadline | ☐ Complete | Do not send after this date |
| Identify your purchase channel (Voomly direct, Apple, or Google) | ☐ Complete | Check your confirmation email |
| Send cancellation email to the correct address with your account ID | ☐ Complete | Voomly direct: [email protected]. Apple/Google: use their apps |
| Take screenshots of your sent cancellation email and timestamp | ☐ Complete | Save these to cloud storage or print them |
| Verify no charge on renewal date by checking your bank statement | ☐ Complete | Check 1 to 2 days after renewal date |
| Log into your Doodly account and confirm subscription status is "Cancelled" | ☐ Complete | If still "Active", send a follow-up email |
Comparing Doodly with alternatives before you cancel
Before you cancel, consider whether another animation tool might serve your needs better. This comparison can help you make an informed decision.
| Tool | Monthly price (₹) | Best for | Free tier available? |
|---|---|---|---|
| Doodly | ₹1,299 to ₹5,199 | Whiteboard animation, simple explainers | Yes (limited) |
| Animaker | ₹499 to ₹1,999 | Character animation, marketing videos | Yes (limited) |
| Powtoon | ₹599 to ₹2,499 | Animated presentations and ads | Yes (limited) |
| Toonly | ₹1,499 to ₹3,999 | Cartoon animation, YouTube content | Yes (limited) |
| Canva Pro | ₹1,700 (annual) | Static graphics and templates | Yes (full free tier) |
| Open-source alternatives (DaVinci Resolve, Blender) | Free | Professional video editing and 3D animation | Yes (100% free) |
Why users switch from Doodly
Doodly excels at fast, simple whiteboard animation. However, users often switch because they need more advanced features (character animation, effects), want lower prices, or prefer a one-time purchase over recurring subscriptions. If you are cancelling because of cost, Animaker or Powtoon may offer better value. If you need professional-grade tools, Blender (free) or DaVinci Resolve (free community version) are powerful alternatives.
Contact information and escalation routes
If you need to contact Voomly or Doodly for support, use these official channels. Yafee recommends always communicating in writing (email) to create a paper trail.
Direct contact with voomly
Email: [email protected]
Subject line for cancellation: "Subscription Cancellation Request"
Response time: 5 to 10 business days (no guarantee)
If voomly does not respond
Send a follow-up email to [email protected] with the subject line "Follow-up: Subscription Cancellation Request" and reference your original email date. If there is still no response after 5 business days, proceed to file a consumer complaint.
Filing a consumer complaint in india
Contact your District Consumer Disputes Redressal Commission. Search online for "[your district name] Consumer Disputes Redressal Commission" to find your local office address, phone number, and filing procedure. Most districts now accept online complaints through their official portals.
The filing fee is typically ₹100 to ₹500 for claims under ₹1 lakh. Your complaint should include the evidence outlined in the refund section above.
Conclusion and next steps
Cancelling Doodly is a straightforward process if you follow the legal requirements and timelines outlined here. You have the right to cancel at any time under India's Consumer Protection Act, 2019, and Voomly must honour your cancellation request within 10 days of your renewal date.
The key to a smooth cancellation is timing, clear communication, and documentation. Send your cancellation email at least 10 days before your renewal date, include your account ID and full name, and keep screenshots of your sent email. Verify that no charge appears on your renewal date, and if Voomly charges you anyway, request a refund immediately with your cancellation email as proof.
Yafee has helped thousands of consumers cancel subscriptions cleanly and recover unwanted charges by following this exact process. You now have the knowledge and legal backing to do the same. Take action today, stay organised, and protect yourself from unexpected billing.