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Frequently asked questions
Cancel Doodly: Step-by-Step Guide for Singapore Users
How to cancel Doodly in singapore: your step-by-step guide and consumer rights
Understanding Doodly and why you might cancel
Doodly is a software-as-a-service platform that enables you to create whiteboard animation videos using drag-and-drop templates and a simple timeline editor. The service appeals to marketers, educators, content creators, and small business owners who need video production without technical expertise or expensive software.
If Doodly no longer aligns with your creative workflow, your budget, or your content strategy, you have clear legal rights to withdraw from the service. Yafee exists to guide you through every cancellation method available in Singapore, from web dashboard cancellation to app store procedures. This guide walks you through your cancellation options, refund eligibility under Singapore consumer law, and what happens to your account and data after you quit.
Core features of Doodly
Doodly provides a library of animated props, characters, and pre-built templates combined with a visual timeline editor. The platform operates through subscription tiers that integrate cloud storage via Voomly, its parent company. You access Doodly through the web interface, iOS app, or Android app, and each platform has distinct cancellation pathways. The service stores your projects in the cloud, allowing you to download finished videos in multiple formats before you cancel.
Common reasons to cancel
You might cancel because your project is complete, you prefer a different animation tool, the interface does not match your creative process, or the recurring charge no longer fits your budget. Yafee recognizes that subscription decisions change, and your right to cancel is protected under Singapore consumer law regardless of your reason for leaving.
Doodly pricing in singapore dollars
Doodly charges in US dollars (USD), but the following table converts approximate costs to Singapore dollars (SGD) so you can assess your actual spending.
| Plan tier | Monthly cost (SGD) | Annual cost (SGD) | What is included |
|---|---|---|---|
| Standard | Approx. S$66.15 | Approx. S$661.50 | Doodly Standard plus Voomly cloud storage and basic collaboration features |
| Pro | Approx. S$99.25 | Approx. S$992.50 | Doodly Pro with advanced templates and extended asset library |
| Enterprise | Approx. S$106.65 | Approx. S$1,066.50 | Doodly Enterprise plus Voomly Pro with priority support and team access |
These figures are estimates based on current USD to SGD exchange rates. Your actual bill may differ due to card processing fees or bank conversion rates applied at the time of transaction. Check your invoice or account statement to confirm the exact amount charged to your payment method.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your legal safeguards when you subscribe to digital services like Doodly.
What the consumer protection (Fair trading) act covers
This Act protects you against unfair or misleading trading practices, including deceptive billing, hidden charges, or refusal to process valid cancellation requests. If Doodly misrepresents its service, charges you without consent, or ignores a cancellation demand, you may lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS).
The law also requires service providers to disclose cancellation methods and terms clearly before you subscribe. If Doodly fails to provide this information, that omission constitutes a breach of your consumer rights and is actionable with the CCCS.
Your right to cancel and refund eligibility
Singapore law does not mandate a cooling-off period for digital services purchased online, unlike physical goods. However, Doodly voluntarily offers a 30-day money-back guarantee for web purchases. This customer-friendly policy exceeds the legal minimum and provides you with a window to test the service risk-free. If you cancel within 30 days and have not generated significant downloads or exports, Doodly typically approves full refunds.
If you purchase Doodly through the Apple App Store or Google Play, those platforms' own consumer policies apply in addition to Singapore law. You retain identical protection rights through app store channels as you do through direct web subscription.
Your legal position
You have the statutory right to cancel your Doodly subscription at any time under the Consumer Protection (Fair Trading) Act. Doodly must not impose unreasonable obstacles to cancellation, charge undisclosed fees for withdrawal, or continue billing after you submit a valid cancellation request. If the company refuses to cancel or continues charging, escalate to the CCCS without delay.
How to cancel Doodly: step-by-step methods
Your cancellation pathway depends on which platform you use: the web dashboard, Apple App Store, or Google Play Store.
Cancel Doodly via the web dashboard
Web-based cancellation is the most direct route and gives you full visibility of your account status and refund eligibility.
- Log in to your Doodly account at doodly.com using your email address and password.
- Navigate to your account settings or subscription settings. This is typically found under a profile icon or menu labeled "Account" or "Billing."
- Locate the section labeled "Subscription," "Plans," or "Billing Management."
- Select the option to "Cancel Subscription" or "Downgrade Plan." Doodly may display a cancellation survey asking why you are leaving; you are not required to complete it, but feedback can help the company improve.
- If Doodly offers a discount or downgrade option, review it carefully before confirming cancellation.
- Do not accept a discount if you genuinely intend to cancel; accepting it may restart your billing cycle.
- Confirm your cancellation by clicking "Yes, cancel my subscription" or equivalent button.
- You will receive a confirmation email within 24 hours. This email serves as your proof of cancellation; retain it for your records and for any future CCCS dispute.
Cancel Doodly via apple app store
If you subscribed to Doodly through the Apple App Store on iPhone or iPad, you must cancel through Apple's subscription management interface, not within the Doodly app itself.
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top-right corner of the App Store screen.
- Select "Subscriptions" from the menu.
- Find "Doodly" in your active subscriptions list.
- Tap "Doodly" and select "Cancel Subscription."
- Apple will ask you to confirm cancellation and may offer a brief extension or discount. Tap "Confirm" to finalize.
- Your cancellation takes effect at the end of your current billing cycle, not immediately.
- You retain access to Doodly until the end of that billing period.
- Apple sends a cancellation confirmation email to your Apple ID account. Verify this email to confirm cancellation was processed.
Cancel Doodly via google play store
If you subscribed through Google Play on Android, you cancel through the Google Play app on your device or via your Google Play account online.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find "Doodly" in your active subscriptions.
- Tap "Doodly" and select "Cancel subscription."
- Google Play will display a cancellation reason form. Select your reason and tap "Continue."
- Review the cancellation details and tap "Yes, cancel" to confirm.
- Your access ends at the end of your current billing period.
- Google Play sends a confirmation email to your Google account inbox.
What happens to your account and data after cancellation
After you cancel, Doodly's retention policy determines how long your account remains accessible and when your data is permanently deleted.
Account access post-cancellation
You retain access to your Doodly account and projects through the end of your current billing cycle. During this grace period, you can download any finished videos, export project files, or retrieve any design assets you created. After the billing cycle ends, Doodly locks your account and eventually deletes all project data. Yafee recommends you download or back up all important content within 24 hours of cancelling to prevent loss.
Data retention and deletion timeline
Doodly typically retains deleted account data for 30 to 90 days before permanent erasure. If you need to recover a project after cancellation, contact Doodly support immediately at [email protected] and explain your situation. The company may restore deleted content if the request is made within the retention window.
Billing continuation after cancellation
Once your cancellation processes successfully, Doodly stops all recurring charges at the end of your billing cycle. If you are billed again after a confirmed cancellation, contact Doodly support with your cancellation confirmation email and request an immediate refund. If the company does not respond within 7 business days, file a dispute with your bank or credit card issuer and escalate to the CCCS.
Refund eligibility and processing timeline
Your refund eligibility depends on when you cancel relative to your billing cycle and whether you used the service.
Refund eligibility criteria
Doodly honours its 30-day money-back guarantee for web purchases. You qualify for a full refund if you cancel within 30 days of your initial purchase and have not extensively downloaded or exported videos. If you cancel after 30 days, Doodly does not issue refunds unless you can demonstrate a billing error or unauthorized charge, in which case Yafee encourages you to invoke your rights under the Consumer Protection (Fair Trading) Act.
For app store purchases through Apple or Google, those platforms' refund policies take precedence. Apple typically allows refunds within 14 days of purchase, while Google Play permits refunds within 48 hours. Contact the respective app store support team directly if Doodly does not process your refund within those windows.
Refund processing timeline
If your refund qualifies, Doodly processes it within 5 to 10 business days after you submit your cancellation request. The refund appears in your bank account or card statement 1 to 3 business days after Doodly initiates it, depending on your bank's processing speed. During holidays or high-volume periods, processing may take up to 14 days. Check your bank account before disputing with your bank; the refund may be pending.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few preventable errors can delay your refund or lock you out of your data temporarily.
Deleting the app instead of cancelling your subscription
Uninstalling the Doodly app from your phone or computer does not cancel your subscription. You will continue to be charged. Always cancel your subscription through the web dashboard, Apple App Store, or Google Play Store before deleting the app.
Assuming cancellation takes effect immediately
Cancellations processed near the end of your billing cycle take effect at the end of that cycle, not immediately. If your next payment is due in 2 days, you may be charged once more before cancellation activates. Review your account settings to see your exact billing renewal date, and plan your cancellation accordingly.
Not downloading your projects before cancellation
Once your subscription ends and the retention window closes, Doodly deletes your project files permanently. Download all finished videos and export any assets you wish to keep. After cancellation, access your account one final time to ensure you have saved everything.
Ignoring refund processing delays
If your refund does not appear within 14 business days of cancellation, contact Doodly support with your cancellation confirmation email and request a status update. Provide your transaction ID and the date you cancelled. If Doodly does not respond within 5 business days, dispute the charge with your bank and notify the CCCS of the refund delay.
How to request a refund if cancellation does not process
If you cancel but continue to be charged, or if a refund does not arrive within the stated timeline, follow this escalation sequence.
Step one: contact Doodly support directly
Email [email protected] with the subject line "Cancellation Not Processed - Urgent Refund Request." Include your Doodly account email, the date you attempted cancellation, your cancellation confirmation email (if you received one), and your transaction ID from your bank or credit card statement. Request a refund within 7 days and ask for written confirmation once it is processed.
Step two: escalate to your bank or payment provider
If Doodly does not respond within 7 business days, contact your bank, credit card issuer, or payment platform (e.g., PayPal) and initiate a chargeback or payment dispute. Provide your cancellation confirmation email and explain that you requested cancellation but were charged again. Your payment provider has a legal obligation to investigate and may recover your funds within 30 to 60 days.
Step three: file a complaint with the CCCS
If your bank dispute does not resolve the issue and Doodly continues to ignore you, lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). Visit www.cccs.gov.sg or call 6100 0222 to file a complaint. Provide all documentation: your cancellation confirmation, refund request emails, the bank dispute reference number, and a timeline of events. The CCCS investigates complaints and can compel Doodly to refund you if a breach of the Consumer Protection (Fair Trading) Act is found.
Pricing comparison: is Doodly worth the cost
Before you cancel, consider whether Doodly genuinely does not meet your needs or whether a lower-tier plan would suffice.
| Scenario | Recommended action | Cost (SGD monthly) |
|---|---|---|
| You create fewer than 5 videos per month | Downgrade to Standard plan or cancel | S$66.15 or S$0 |
| You need advanced templates and longer render times | Stay on Pro or Enterprise; do not cancel | S$99.25 to S$106.65 |
| You have completed your project and do not need ongoing access | Cancel and download all videos | S$0 |
| You use Doodly occasionally but need the asset library for reference | Cancel and use free online animation tools instead | S$0 |
| You manage a team and require collaboration features | Keep Enterprise plan; do not cancel | S$106.65 |
| You have a strict content calendar and need Doodly daily | Keep your current plan; do not cancel | Varies |
If cost is your primary concern, downgrading to the Standard plan is often a better choice than full cancellation. You preserve your project library and can reactivate at any time without losing data.
Checklist before you cancel
Use this checklist to ensure you complete cancellation correctly and do not lose important work.
- Download all finished videos in your preferred format (MP4, WebM, etc.).
- Export or save any custom characters, props, or design assets you created.
- Retrieve your project files if you plan to edit them in another tool.
- Screenshot your account settings and subscription details for your records.
- Note your cancellation date, billing cycle end date, and refund eligibility status.
- Confirm you are cancelling through the correct platform (web, Apple App Store, or Google Play-not by deleting the app).
- Save your cancellation confirmation email in a dedicated folder or label.
- Set a reminder to monitor your bank statement for refund processing within 14 days.
- Keep all support correspondence and transaction IDs in case you need to file a dispute later.
Alternative animation tools if you are switching
If you are cancelling Doodly in favour of another platform, consider how these alternatives compare.
| Tool | Monthly cost (SGD approx.) | Best for | Comparison to Doodly |
|---|---|---|---|
| Animaker | S$19 to S$49 | Character-based animations and explainer videos | More affordable; wider template library |
| Powtoon | S$45 to S$130 | Marketing and business presentations | Similar pricing; broader design options |
| Adobe Animate | S$66 to S$133 | Professional frame-by-frame animation | Steeper learning curve; more control |
| Canva | Free to S$180 per year | Quick social media animations | Free version available; less animation depth |
| Moho (Anime Studio) | One-time S$133 or S$50 annual | Vector-based puppet animation | Lower ongoing cost; more technical |
Yafee recommends you trial at least two alternatives before committing to a switch. Many platforms offer free or reduced-cost trial periods, allowing you to test them without immediate payment.
How to contact Doodly if cancellation fails
If the online cancellation pathway does not work, or if you encounter an error message, contact Doodly directly via email or support portal.
Doodly contact information
Email: [email protected]
Website support form: www.doodly.com/support
Parent company address: Voomly LLC, United States (corporate headquarters; no Singapore office listed)
Send your cancellation request by email with the subject "Manual Subscription Cancellation Request." Include your full name, email address associated with your Doodly account, your subscription plan tier, the date your current billing cycle renews, and the reason you are cancelling. Doodly support typically replies within 24 to 48 hours. If you do not receive a response within 5 business days, proceed to your bank dispute or CCCS complaint as outlined above.
Summary: your path forward
Cancelling Doodly in Singapore is legally straightforward when you understand your rights under the Consumer Protection (Fair Trading) Act and follow the correct procedural step for your subscription method. Whether you cancel via web dashboard, Apple App Store, or Google Play, your refund eligibility is clear, and your account data remains accessible during the grace period. Download your projects immediately after cancelling, monitor your bank statement for refund processing, and escalate to the CCCS if Doodly refuses or delays your cancellation or refund.
Yafee has helped thousands of consumers in Singapore cancel subscriptions smoothly by providing clear legal guidance and practical step-by-step instructions. Your right to cancel is protected by law, and your payment protection is guaranteed by your bank and the CCCS. If you have questions about your cancellation status or your refund timeline, contact Doodly support directly at [email protected] with your confirmation email attached. Yafee is here to support your consumer rights at every stage of the cancellation process.