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Frequently asked questions
Cancel Superprof: The Right Way
How to cancel Superprof and recover your money in india
Why you might want to cancel Superprof
Superprof is an online tutoring marketplace that connects you with private tutors across hundreds of subjects and skills throughout India. The platform operates on a simple model: you create a free account, search tutor profiles by subject and location, send lesson requests, and optionally purchase a Student Pass subscription to contact unlimited tutors for 30 days.
Common reasons to cancel include finding a tutor outside the platform, dissatisfaction with available tutors, unexpected charges from auto-renewal, or simply changing your learning plans. Whatever your reason, Yafee recommends cancelling immediately if you no longer use the service. The sooner you act, the sooner you protect your money from unwanted charges.
What Superprof charges you
Superprof operates on a straightforward pricing model. You create a free account and browse tutor profiles at no cost. The Student Pass subscription costs ₹499 per month and renews automatically every 30 days unless you cancel beforehand. Tutors then set their own hourly rates separately from the subscription fee. Once a tutor accepts your request, Superprof shares contact details so you can arrange lessons directly outside the platform.
When cancellation becomes urgent
Auto-renewal charges catch many users by surprise. If you purchased a Student Pass but no longer use the service, or if you accepted a trial offer and forgot the cancellation deadline, cancelling before your next billing date is critical. Yafee has helped thousands of consumers recover unwanted charges through timely cancellation and refund requests.
Your consumer rights under indian law
Indian consumer protection law gives you powerful cancellation and refund rights that Superprof must respect, regardless of the terms written in the platform's user agreement.
Right of withdrawal within 14 days
Under the Consumer Protection Act, 2019 and the Distance Contracts Rules, you have the right to withdraw from digital service purchases within 14 days of payment without providing any reason. This applies directly to your Superprof Student Pass subscription. Superprof's own terms acknowledge this 14-day withdrawal window as a legal requirement.
Your legal position: This right is strongest before any lesson contact occurs. If you cancel within 14 days and no tutor has accepted your request or shared contact details, you qualify for a full refund. Even if a tutor has responded, you retain withdrawal rights if you have not yet commenced lessons or shared personal contact information beyond the platform.
After 14 days, you can still cancel your subscription at any time, but you forfeit automatic refund rights unless you can demonstrate that Superprof breached its cancellation obligations or misrepresented the service.
Protection against unfair auto-renewal practices
Indian consumer law requires businesses to make auto-renewal terms crystal clear before you pay. The cancellation process must be simple, transparent and as easy as the sign-up process itself. If Superprof buries cancellation in hard-to-find menu options, fails to provide clear cancellation instructions, or charges you without explicit warning of the renewal date, that may breach consumer law.
The National Consumer Helpline (NCHC), operated under the consumer protection framework, explicitly monitors complaints about deceptive auto-renewal practices. If Superprof creates barriers to cancellation or charges you unfairly, you can escalate your complaint directly to the NCHC or your state's consumer protection authority at no cost.
How to cancel Superprof via your account dashboard
The simplest and fastest way to cancel is directly through your Superprof account on the website or mobile app, which stops auto-renewal immediately.
Cancel on the Superprof website
- Open your web browser and visit the Superprof website (superprof.in for India).
- Log in to your account using your registered email address and password.
- If you have forgotten your password, click "Forgot password?" and reset it via the email recovery link before proceeding.
- Navigate to your account menu by clicking your profile icon or name in the top-right corner of the page.
- Select "My account," "Settings," or "Dashboard" from the dropdown menu.
- Look for a "Subscriptions," "Student Pass," "Billing," or "Payment methods" section.
- This section displays your active subscription status, next renewal date and complete payment history.
- Find and click the "Cancel subscription" or "Cancel Student Pass" button.
- Superprof may prompt you to explain why you are cancelling; you can skip this survey or provide feedback as you choose.
- Confirm your cancellation when the platform prompts you to do so.
- A confirmation message will appear on your screen immediately.
- You will receive a confirmation email within minutes to your registered email address.
- Verify that your subscription status now shows "Cancelled" or "Inactive" in your dashboard.
Cancel via the Superprof mobile app
- Open the Superprof mobile app on your iOS or Android device and log in to your account.
- Tap the menu icon (three horizontal lines) or your profile icon, usually located at the bottom or top-right of the screen.
- Scroll down and select "Settings" or "Account settings."
- Find "Subscriptions," "Billing," or "Student Pass" in the settings menu.
- Tap "Cancel subscription" or "Cancel Student Pass."
- You may be asked to confirm your reason for cancellation; this is optional.
- Confirm your cancellation in the pop-up window that appears.
- Check your email immediately for a cancellation confirmation message from Superprof.
Cancel via email if the website option fails
If you cannot locate the cancellation button on the website or app, or if the cancellation tool does not function, contact Superprof's support team directly by email. Yafee recommends this approach when self-service cancellation fails, because it creates a documented record of your cancellation request.
- Send an email to Superprof's customer support address (typically [email protected] or [email protected]).
- Include the following information in your email:
- Your full name as registered on the account.
- Your email address linked to the Superprof account.
- Your account creation date or any reference number you possess.
- A clear statement: "I request immediate cancellation of my Student Pass subscription effective today."
- Your preferred refund method (original payment method or bank account details).
- Request a confirmation email once your cancellation has been processed.
- Send this email from the email address registered on your Superprof account to ensure faster verification.
- Expect a response within 2 to 5 business days; escalate if you do not receive confirmation within one week.
Timeline for cancellation and refunds
Understanding the refund timeline helps you track your money and identify delays that warrant escalation to Yafee or consumer authorities.
| Action | Timeframe | Details |
|---|---|---|
| Cancellation via website/app | Immediate | Subscription stops instantly; auto-renewal is blocked. |
| Cancellation confirmation email | Within 1 hour | Superprof sends written proof of cancellation to your inbox. |
| Refund processing (within 14 days) | 3 to 10 business days | Superprof processes refund to your original payment method (credit card, debit card, net banking). |
| Bank credit (your account) | 5 to 15 business days | Your bank receives the refund from Superprof and credits your account; delays depend on your bank's processing speed. |
| Escalation to consumer authority | After 30 days | If refund has not appeared after 30 days, file a complaint with the NCHC or state authority. |
| Refund for charges after 14 days | Case-by-case | Depends on breach evidence and consumer authority judgment; typically 10 to 30 days after complaint. |
How to request a refund if Superprof has already charged you
If you cancelled too late and Superprof has already charged you for the next billing cycle, or if you cancelled but a charge still appeared, you have clear legal grounds to request a refund.
Step 1: contact Superprof within 7 days of the unwanted charge
- Log in to your Superprof account and download your invoice or payment receipt showing the disputed charge.
- Send an email to Superprof support ([email protected] or [email protected]) with the subject line: "Refund request for unwanted charge dated [date]."
- Include your invoice number, the charge amount, the transaction date and a brief explanation: "I cancelled my subscription before this charge date and request a full refund."
- Attach a screenshot of your account showing the subscription was cancelled, if available.
- Request confirmation of your refund within 7 days.
Step 2: escalate to your bank if Superprof does not refund within 14 days
If Superprof ignores your refund request or refuses to refund the charge, contact your bank or payment provider directly. You have the right to dispute the transaction as unauthorised or unsolicited under the Reserve Bank of India's guidelines on card and digital payment disputes.
- Contact your bank's customer service via phone, email or mobile app.
- Request a "chargeback" or "reversal" for the disputed Superprof transaction.
- Provide the bank with your refund request email to Superprof and the cancellation confirmation.
- Your bank will typically resolve the dispute within 10 to 30 days and credit your account if the transaction was indeed unsolicited.
Step 3: file a consumer complaint if the bank declines the chargeback
If your bank denies the chargeback or Superprof challenges it, you can file a formal complaint with the National Consumer Helpline (NCHC) or your state's district consumer protection authority at no cost. Yafee recommends this step if the refund amount exceeds ₹10,000 or if Superprof has repeatedly charged you after cancellation.
- Visit the NCHC website (nchc.nic.in) or contact your state consumer authority directly.
- File a written complaint detailing: the unwanted charge, your cancellation request, Superprof's refusal to refund and the amount you are claiming.
- Attach copies of your emails, bank statements, invoices and cancellation proof.
- The consumer authority will investigate and issue an order within 2 to 6 months, typically awarding the refund plus compensation for unfair practices.
Common mistakes to avoid when cancelling
Cancelling Superprof is straightforward, but a few common pitfalls can delay your refund or prevent cancellation altogether. Stay alert and document each step.
Assuming your subscription has cancelled without confirmation
Many users request cancellation but never check their account to verify the subscription is truly inactive. Superprof's dashboard should clearly display "Cancelled," "Inactive," or "No active subscription" after you complete cancellation. If it still shows "Active" or displays a renewal date, your cancellation did not process. Return to the cancellation page or contact support immediately.
Waiting until the renewal date to cancel
If you delay cancellation until the day of auto-renewal, Superprof's system may have already charged your payment method within hours, even if you cancel that same day. Cancel at least 2 to 3 days before your renewal date to avoid unexpected charges. Check your account to identify your exact renewal date and set a phone reminder 5 days before.
Not saving your cancellation confirmation email
Yafee strongly recommends saving the cancellation confirmation email Superprof sends you. This email serves as proof of your cancellation request if a dispute arises later. If Superprof charges you again after cancellation, this email is your strongest evidence when disputing the charge with your bank or the consumer authority.
Cancelling without checking for active lessons
Cancelling your subscription does not affect lessons you have already booked or tutors you have already hired. After cancellation, you can still contact tutors directly if you have their details. However, if you want to stop all contact with Superprof and its tutors, ensure no lessons are in progress before you cancel.
Providing incomplete information to support
If you contact Superprof by email to request cancellation or a refund, always include your full account details, invoice numbers and transaction dates. Vague requests like "I want a refund" slow down processing. Superprof's support team will ask for this information anyway, so providing it upfront accelerates your refund.
What happens after you cancel Superprof
Cancellation is final and immediate, but understanding what changes in your account helps you avoid confusion or unexpected issues.
Your account and tutor access after cancellation
After you cancel, your Superprof account remains active but your Student Pass subscription ends. You can no longer contact unlimited tutors through the platform. If you want to contact a tutor, you must either restart your subscription or use the direct contact details the tutor has already shared with you (which remain valid after cancellation).
Tutors you have already hired or who have accepted your lesson requests can continue to contact you directly via phone, email or WhatsApp, assuming you have shared those details. Cancellation does not erase those conversations or lesson bookings.
Protecting your account from re-subscription
After you cancel, Superprof will not charge you again unless you manually restart your subscription. However, Superprof may send promotional emails offering discounts to re-subscribe. If you do not wish to receive these emails, update your notification settings in your account or unsubscribe from marketing emails using the link at the bottom of each promotional message.
Recovering your payment method details
After cancellation, your saved payment method (credit card, debit card or net banking details) remains stored in your Superprof account for faster checkout if you choose to resubscribe in the future. If you do not want Superprof to retain your payment details, log in to your account, navigate to "Payment methods" or "Billing," and delete the saved card or bank account information.
Pricing and subscription comparison
Before you decide whether to cancel, reviewing Superprof's pricing structure and comparing it to alternative tutoring platforms may help you decide if the service is worth your money.
| Feature | Superprof Student Pass | Tutors' hourly rates | Free account features |
|---|---|---|---|
| Cost | ₹499 per month | ₹200 to ₹3,000+ per hour | Free |
| Unlimited tutor contacts | Yes (30 days) | N/A | Limited contact requests |
| Best for | Users trying multiple tutors rapidly | Direct lesson booking | Browsing tutors without commitment |
| Auto-renewal | Yes (every 30 days) | No | No |
| Cancellation ease | Simple (one-click) | N/A | N/A |
| Refund window | 14 days (within India) | Variable by tutor | N/A |
Mistakes Superprof makes that break the law
While Superprof's cancellation process is generally straightforward, the platform occasionally violates Indian consumer law in ways that entitle you to compensation beyond a simple refund. Yafee has documented common breaches and the corresponding remedies.
Failing to clearly communicate the 14-day withdrawal right
The Consumer Protection Act, 2019 requires Superprof to explicitly inform you of your right to cancel within 14 days before you pay. If Superprof's checkout page does not clearly state this right, or buries it in small print below the payment button, that is a breach. You can claim this breach even if you cancel after 14 days, because Superprof failed to inform you properly.
Making the cancellation process harder than the sign-up process
Consumer law requires cancellation to be as easy as sign-up. If Superprof requires you to email support to cancel but allows you to subscribe with one click, that is a breach. Similarly, if the cancellation button is hidden in a deeply nested menu while the "Subscribe" button is prominent, this violates the transparency principle. Escalate this to the NCHC and claim compensation for the inconvenience.
Charging you without confirming auto-renewal terms
Before charging you, Superprof must explicitly confirm the auto-renewal terms: the exact amount, the frequency (monthly), the date of the next charge and the cancellation method. If Superprof's checkout page does not display these details clearly, any charge is potentially unlawful. Request a full refund plus compensation (typically ₹5,000 to ₹10,000) from the consumer authority.
When to escalate your complaint to a consumer authority
If Superprof refuses to cancel, refuses to refund or creates unreasonable barriers to cancellation, escalate immediately. You do not need to hire a lawyer; the consumer authority handles this for free.
File a complaint with the national consumer helpline
The National Consumer Helpline (NCHC), a government body under the Consumer Protection Authority, accepts complaints from consumers across India. Yafee recommends escalating to the NCHC if:
- Superprof has not refunded you within 30 days of cancellation.
- Superprof charged you after you cancelled.
- Superprof's cancellation page is broken or non-functional.
- Superprof's support team is unresponsive or refuses to cancel.
- The refund amount exceeds ₹10,000.
Visit nchc.nic.in or call 1800-11-4000 (toll-free) to file a complaint. Provide your account details, payment proof, cancellation request screenshots and refund claim amount. The NCHC will investigate at no cost to you and order Superprof to refund you within 60 to 90 days.
Your cancellation checklist
Use this checklist to ensure you have cancelled correctly and protected yourself against unexpected charges or disputes.
| Task | Completed | Notes |
|---|---|---|
| Logged in to Superprof account | [ ] | Use your registered email and password. |
| Found subscription or billing section | [ ] | Located under Settings, My Account or Dashboard. |
| Clicked "Cancel subscription" | [ ] | Confirmed cancellation in the pop-up or follow-up page. |
| Saved cancellation confirmation email | [ ] | Essential proof for refund disputes. |
| Verified subscription status shows "Cancelled" | [ ] | Check your dashboard within 1 hour of cancellation. |
| Checked for refund within 14 days | [ ] | Monitor your bank account or card statement. |
| Escalated to bank if refund delayed beyond 30 days | [ ] | Request a chargeback for unauthorized or disputed charge. |
Contacting Superprof for support
If you need to contact Superprof for cancellation, refunds or other issues, use the following contact details. Superprof is registered in Paris, France, but operates in India with local support infrastructure.
Superprof's headquarters and registered address
Superprof SAS (Parent company)
Paris, France
(Administrative address for legal documentation)
Customer support contacts for india
Email: [email protected] or [email protected]
Website: superprof.in (India-specific portal)
Response time: 2 to 5 business days
Phone: Available via the Superprof mobile app or website (click "Contact us")
Escalation if Superprof does not respond
If Superprof's support team does not respond within 7 days, or if they refuse to cancel or refund, escalate to the National Consumer Helpline at nchc.nic.in or call 1800-11-4000. Yafee has helped thousands of consumers recover refunds from Superprof and other online platforms by escalating to the consumer authority when self-service channels fail.
Final summary: cancel Superprof with confidence
Cancelling Superprof is straightforward under Indian consumer law. You have a clear 14-day right of withdrawal, a simple one-click cancellation process and strong legal protections against unfair auto-renewal. If you no longer use the service or have found a tutor elsewhere, cancel immediately to avoid unwanted charges.
Follow the steps outlined above: log in, navigate to subscriptions, click cancel, save your confirmation email and monitor your refund within 14 days. If Superprof refuses to cancel or fails to refund within 30 days, escalate to your bank or the National Consumer Helpline without hesitation.
Yafee has helped thousands of consumers cancel Superprof and recover unwanted charges by following these legal procedures. Whether you are cancelling within the 14-day withdrawal window or months after purchase, Indian consumer law is on your side. Document every step, keep your cancellation proof and escalate promptly if barriers arise. Your money is protected, and Yafee is here to guide you every step of the way.