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Cancel Breeze Wellbeing: Step-by-Step Guide
How to cancel Breeze Wellbeing: your legal rights and the step-by-step process
About Breeze Wellbeing and why cancellation matters
Breeze Wellbeing is a UK-based digital health subscription that connects you with qualified nutritionists and dietitians. The service delivers tailored meal plans, ongoing dietary support, and regular progress check-ins focused on your specific health objectives. Whether you are managing your weight, controlling a health condition through nutrition, or simply improving your eating habits, Breeze Wellbeing personalises its offering to your medical history and lifestyle.
However, circumstances change. You might have reached your health goals, encountered financial difficulties, discovered the service does not suit your needs, or decided to pursue a different wellness approach. Whatever your reason for leaving, you have statutory consumer protections that guarantee your cancellation rights. At Yafee, we help you navigate this process with clarity and confidence, ensuring you understand exactly what you are entitled to under UK law.
Why Breeze Wellbeing appeals to many users
Unlike generic calorie-counting applications, Breeze Wellbeing tailors meal plans and guidance to your individual circumstances. This personalised approach attracts subscribers seeking professional nutritionist input rather than automated recommendations. Nevertheless, if your priorities shift or the service ceases to deliver value, cancellation should be straightforward and transparent.
Valid reasons for cancellation
You might cancel because you have achieved your health targets, monthly fees have become unaffordable, you prefer a different support style, or your nutritionist has not delivered the expected results. All of these are legitimate grounds for cancellation. Your cancellation rights exist regardless of your reason for leaving, and no service provider can impose barriers to exercising those rights.
Your consumer rights under UK law
UK consumer protection law grants you specific statutory rights when cancelling any subscription service, and Breeze Wellbeing must honour these rights regardless of their terms and conditions.
The 14-day cooling-off period
Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel most distance contracts (contracts made online, by phone, or by post) without providing a reason. This period runs from the date you enter into the contract or receive your contract terms, whichever is later. If you signed up to Breeze Wellbeing online within the last 14 days, you can cancel immediately and claim a full refund of any charges already paid. This right is automatic and does not require the company's permission.
Cancellation after the cooling-off period
Once the 14-day period expires, your cancellation rights depend on the subscription terms you agreed to. Rolling monthly plans typically allow cancellation with 30 days' notice before your next billing date. Fixed-term annual contracts may require you to complete the full term unless your contract specifies an early exit clause. The Consumer Rights Act 2015 requires that Breeze Wellbeing's cancellation terms be fair, transparent, and not deliberately hidden in lengthy documents.
Your legal position
You are entitled to cancel without penalty if: (1) you exercise your 14-day cooling-off right immediately after signing up, (2) your contract permits cancellation with reasonable notice on a rolling monthly basis, or (3) you provide the notice period specified in your contract. If Breeze Wellbeing refuses to process your cancellation or withholds a refund you are legally entitled to, you can escalate your complaint to the Financial Conduct Authority (FCA) or the Citizens Advice Consumer Service, depending on whether the service is regulated as a financial product. Yafee specialises in helping consumers understand and enforce these rights when companies attempt to delay or deny cancellations.
Understanding your Breeze Wellbeing subscription plan and costs
Before you cancel, identify which plan you hold and what notice period applies, because your refund entitlement and cancellation timeline depend entirely on this information.
Subscription plans and monthly costs
Breeze Wellbeing offers three main membership tiers, each with different levels of nutritionist access and support frequency. Your plan determines which cancellation procedure applies. Review the table below to locate your current plan:
| Plan type | Features and support level | Approximate monthly cost | Commitment type |
|---|---|---|---|
| Basic Plan | Personalised meal plans, limited nutritionist messaging access | £20-£40 | Rolling monthly or annual |
| Standard Plan (most popular) | Regular check-ins, recipe database, progress tracking, priority messaging | £40-£70 | Rolling monthly or annual |
| Premium Plan | Unlimited nutritionist access, priority support, meal prep guides, lifestyle coaching | £70-£100 | Rolling monthly or annual |
Notice periods and payment structures
Most wellness subscriptions operate on a rolling monthly arrangement that renews automatically unless you cancel, or a fixed-term contract lasting 3, 6, or 12 months. Rolling monthly plans typically require 30 days' notice to cancel before your next billing date. Fixed-term contracts may lock you in until the term expires unless the contract includes an early-exit clause.
Your confirmation email or account dashboard will specify which structure applies to you. Consequently, check your email records or login to your Breeze Wellbeing account to confirm whether you hold a rolling or fixed-term plan. This single detail determines whether you must wait until a contract end date or can cancel with standard notice.
Methods for cancelling your Breeze Wellbeing subscription
Breeze Wellbeing offers multiple cancellation routes, and your approach depends on which method the company actively supports and what evidence you need for protection.
Cancelling through the Breeze Wellbeing app or website
Your primary cancellation route is through your online account. Log in to your Breeze Wellbeing app or website, navigate to your account settings or subscription management section, and select the cancellation option. The system will typically ask for a reason (optional) and may offer retention incentives such as a discount. You are under no obligation to accept these offers. Screenshot your cancellation confirmation or save the reference number the system provides, as this serves as proof of your cancellation request.
Cancelling by email
If the app or website cancellation tool does not function or you prefer a documented paper trail, send a cancellation email directly to Breeze Wellbeing's customer support address. Use clear language: "I request to cancel my Breeze Wellbeing subscription effective immediately" or "with 30 days' notice" (depending on your plan). Include your full name, email address, and subscription reference number. Send the email from the address registered to your account and request a read receipt or send the email via tracked post equivalent such as Royal Mail Special Delivery. Keep a copy for your records.
Cancelling by registered post
For maximum legal protection, cancel by registered post addressed to Breeze Wellbeing's registered office. This creates an irrefutable record that you submitted your cancellation request on a specific date. Include your subscription details, full name, and a clear statement: "I hereby request cancellation of my Breeze Wellbeing subscription." Send the letter via Royal Mail Special Delivery or equivalent tracked service and retain your proof of posting receipt.
Step-by-step cancellation process
Follow these steps to cancel your subscription securely and preserve your consumer rights.
Step 1: verify your plan type and notice period
- Log in to your Breeze Wellbeing account on the app or website
- Navigate to your account settings or subscription details section
- Record your current plan type (Basic, Standard, or Premium)
- Note whether you hold a rolling monthly or fixed-term annual plan
- Record the date of your next automatic billing charge
- If billing date information is unclear, contact Breeze Wellbeing customer support in writing and request a subscription summary within 5 working days
Step 2: calculate your notice deadline
- If you hold a rolling monthly plan: add 30 days to today's date. This is your cancellation deadline to avoid the next charge
- If you hold a fixed-term annual plan: check your contract for early-exit clauses. If none exist and the term has not ended, confirm whether you are within your 14-day cooling-off period
- If you are within 14 days of signing up: cancel immediately and claim a full refund
- If you are beyond 14 days and hold a fixed-term plan: contact Breeze Wellbeing to confirm whether early cancellation is permitted and on what financial terms
Step 3: submit your cancellation request
- Via app or website (easiest route):
- Open the app or website and log in
- Find the "Manage Subscription" or "Billing" section
- Select "Cancel Subscription"
- Follow the prompts and confirm cancellation
- Screenshot the confirmation page or note the reference number provided
- Via email (documented route):
- Compose an email to Breeze Wellbeing's customer support email address
- State your full name, email address, and subscription reference number
- Write clearly: "I request cancellation of my subscription, effective immediately (or specify a date within your notice period)"
- Request written confirmation of cancellation
- Send from your registered email address with a read receipt request
- Via registered post (strongest legal protection):
- Write a formal letter including: your full name, registered email address, subscription reference number, and the date of the letter
- State: "I hereby cancel my Breeze Wellbeing subscription, effective [date or immediately]"
- Address the letter to Breeze Wellbeing's registered office (currently Birmingham, UK)
- Send via Royal Mail Special Delivery or equivalent tracked service
- Retain your proof of posting receipt
Step 4: confirm cancellation and track refund status
- Within 5 working days of submitting your cancellation request, you should receive written confirmation from Breeze Wellbeing
- If you used the app or website, check your registered email for a confirmation message
- Verify that the cancellation date matches your intended date
- Log back into your account and confirm the subscription status now displays as "Cancelled"
- Monitor your bank account or card statement to ensure no further charges occur after your cancellation date
- If a charge appears after cancellation, contact Breeze Wellbeing immediately and, if unresolved within 10 business days, report the issue to your bank or card provider
Step 5: claim any refund due
- If you cancelled within the 14-day cooling-off period: request an immediate full refund of all charges paid. Breeze Wellbeing must process this within 30 days
- If you cancelled after 14 days on a rolling monthly plan with proper notice: you are entitled to a refund for any unused portion of your subscription. Calculate this as (days remaining in billing period / total days in billing period) multiplied by your monthly fee
- If you cancelled a fixed-term annual plan early: check your contract to determine whether you are entitled to a pro-rata refund or whether early cancellation incurs a penalty
- Submit a refund request in writing if the company does not process one automatically within 14 days of cancellation confirmation
- Provide your bank or card details and request a refund via your original payment method
Refund entitlements and timescales
Your refund entitlement depends on when you cancel and what type of plan you hold. Consequently, understanding your specific position ensures you claim all money you are legally entitled to receive.
Cooling-off period refunds (within 14 days)
If you cancel within 14 days of entering the contract, you are entitled to a full refund under the Consumer Contracts Regulations 2013. Breeze Wellbeing must refund you within 30 calendar days of receiving your cancellation notice. The refund should be processed to your original payment method (card or bank account). You bear no risk of losing money if the service does not meet your expectations during this window.
Rolling monthly plan refunds (after 14 days)
If you cancel a rolling monthly plan after the 14-day period with 30 days' notice, you are entitled to a pro-rata refund for any unused days in your current billing cycle. For example, if you cancel 10 days into a 30-day billing cycle after paying £60, you are entitled to (20 days / 30 days) × £60 = £40 refund. Claim this refund within 14 days of your cancellation date becoming effective.
Fixed-term annual plan refunds
Fixed-term annual contracts may include early-exit charges or penalties if you cancel before the term ends. However, the Consumer Rights Act 2015 requires that these penalties be reasonable and proportionate. You cannot be charged more than the genuine pre-estimated loss to Breeze Wellbeing. If you are locked into an annual contract but have experienced a significant change in circumstances (such as loss of income or redundancy), contact Breeze Wellbeing to negotiate an exit. If the company refuses, you can escalate to Citizens Advice or the Financial Conduct Authority for guidance on whether the penalty clause is unfair.
Timing: when your cancellation becomes effective
Your cancellation does not always take effect immediately, and understanding the timeline protects you from unexpected charges.
Cancellation during a billing cycle
If you cancel a rolling monthly plan mid-cycle, your subscription typically remains active until the end of your current billing period unless you are within the 14-day cooling-off window. For example, if your billing date is the 15th of each month and you cancel on the 10th, you usually remain subscribed until the 15th of the following month. After that date, no further charges occur. Verify this timeline with Breeze Wellbeing's cancellation confirmation email.
Cancellation at renewal
Some subscribers choose to cancel effective from their next renewal date rather than losing access mid-cycle. If you cancel with 30 days' notice before your next billing date, your cancellation typically takes effect at that renewal date. You retain access to the service for the remainder of your paid period and then lose access once the cancellation date passes.
Cancellation in the cooling-off period
If you cancel within 14 days, your cancellation takes effect immediately upon Breeze Wellbeing receiving your request. You may lose access to the service within hours or by the next business day. This is lawful and does not entitle you to continued access, but you must receive a full refund of all charges paid.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct procedure, but several pitfalls can delay your cancellation or cost you money. Stay vigilant and protect your interests.
Mistake 1: relying on verbal cancellation
Never rely on a phone conversation or verbal instruction to cancel your subscription. Breeze Wellbeing's staff may take notes internally, but you have no documented proof if the company claims to have no record of your cancellation and continues billing you. Always submit cancellation in writing via email or the app, creating an auditable trail. This evidence becomes essential if you need to dispute unauthorised charges with your bank or escalate to a regulator.
Mistake 2: failing to cancel before your next billing date
If you hold a rolling monthly plan and miss your 30-day notice deadline, your next monthly charge will proceed. Once charged, you must then wait a further 30 days before your cancellation takes effect. Consequently, set a calendar reminder at least 35 days before your next billing date to submit your cancellation request with comfortable margin. This prevents accidental double-billing.
Mistake 3: accepting retention offers without confirming cancellation
Breeze Wellbeing may offer a discount or temporary pause when you attempt to cancel. If you accept, ensure you receive written confirmation of the revised terms and, critically, do not assume your cancellation is withdrawn unless you explicitly withdraw it in writing. If you want to cancel despite the offer, resubmit your cancellation request immediately after declining the retention incentive.
Mistake 4: losing your cancellation confirmation reference
Screenshots or reference numbers provided at the point of cancellation are your proof that you submitted the request on a specific date. Do not delete these from your phone or email. Store them in a safe folder alongside any confirmation emails Breeze Wellbeing sends. If a dispute arises, these documents prove you acted within your notice period.
Mistake 5: paying for access after cancellation takes effect
Some subscribers attempt to use the service after their cancellation date, forgetting they no longer have access. This may trigger confusion about whether they are still charged. Once your cancellation date passes, do not attempt to log in or use any features. If you discover you are still charged after your cancellation date, immediately report this to Breeze Wellbeing as an unauthorised transaction and contact your bank to dispute the charge.
After your cancellation: what happens next
Once your cancellation is processed, several actions ensure you are fully separated from the service and protected against future charges.
Confirm your refund has arrived
Bank refunds typically process within 5 to 10 working days. Check your bank statement or card account around 10 days after your cancellation becomes effective. If you are entitled to a refund but none appears after 14 days, contact Breeze Wellbeing and request manual processing. If the company continues to refuse, escalate to your bank's chargeback team, which can recover the money on your behalf.
Delete your account details if desired
Once you have cancelled and received any refund due, consider deleting your Breeze Wellbeing account to remove your personal data from their systems. Most services include a "Delete Account" or "Remove Data" option in account settings. You are entitled to request deletion of your data under the General Data Protection Regulation (GDPR) if the company no longer needs it to provide the service.
Monitor for any further charges
Set a reminder to check your bank statement one month after your cancellation date. If Breeze Wellbeing has incorrectly re-enabled your subscription or failed to process your cancellation, you will catch the errant charge immediately. Report it at once rather than waiting for a future billing cycle.
Request confirmation in writing
If Breeze Wellbeing sends you marketing emails or reminders after your cancellation, reply with a request for written confirmation that your account is permanently closed and your data will not be used for marketing. Save this correspondence.
Escalation: what to do if Breeze Wellbeing refuses to cancel
If Breeze Wellbeing ignores your cancellation request, continues charging you, or claims to have no record of your submission, escalate immediately using these routes.
Step 1: formal complaint to the company
Send a formal written complaint to Breeze Wellbeing via registered post, citing the Consumer Rights Act 2015 and your cancellation request date. State that you expect written confirmation of cancellation and a refund of any charges paid after your intended cancellation date within 14 calendar days. Include copies (not originals) of your cancellation request and any responses received. Sign the letter and keep a copy for your records.
Step 2: chargeback with your bank or card provider
If Breeze Wellbeing continues billing you after you have submitted a cancellation request, contact your bank or card company and report an unauthorised recurring transaction. Your bank can dispute the charges on your behalf and typically recovers the money within 30 days. Provide your bank with copies of your cancellation request and confirmation emails as evidence.
Step 3: complaint to the regulator
If Breeze Wellbeing is regulated as a financial services provider, escalate your complaint to the Financial Conduct Authority (FCA) via their Consumer Helpline (0800 111 6768) or online at fca.org.uk/complaints. If the service is not FCA-regulated, file a complaint with Citizens Advice Consumer Service (citizensadvice.org.uk). These bodies investigate persistent refusal to honour cancellation rights and can impose sanctions on the company. Yafee has assisted thousands of consumers in navigating regulator escalations and ensuring their cancellation rights are enforced.
Comparison: whether to cancel now or pause instead
Before you cancel entirely, consider whether a temporary pause might better suit your circumstances. This table outlines the key differences:
| Action | Cost to you | How long it lasts | Right to restart | Best for |
|---|---|---|---|---|
| Cancel now | Pay for current cycle only; full refund for unused time | Permanent (unless you re-subscribe later) | Yes, but you re-enter as a new customer | You are certain you do not want the service |
| Pause subscription | No charges during pause (typically 1-3 months) | Usually 30, 60, or 90 days | Yes, automatically or by your request | You want a temporary break but may return later |
| Downgrade plan | Reduced monthly fee (e.g., £40 instead of £70) | Ongoing until you change it again | Yes, upgrade anytime | Cost is your concern, not the service itself |
If Breeze Wellbeing offers a pause option, this avoids the risk of losing your nutritionist's notes or progress history. You can restart on the same plan later. However, if you are certain you will not return, cancellation is the correct choice and eliminates the possibility of accidental billing after a pause expires.
Checklist: ensure your cancellation is complete
Use this checklist to confirm you have completed every necessary step:
- You have identified your plan type (Basic, Standard, or Premium) and whether it is rolling monthly or fixed-term annual
- You have calculated the correct notice deadline (14 days from sign-up for cooling-off, or 30 days before your next billing date for rolling plans)
- You have submitted your cancellation request via the app, website, email, or registered post
- You have received written confirmation of your cancellation from Breeze Wellbeing
- Your cancellation reference number or email confirmation is saved in a safe location
- You understand your refund entitlement and the timescale (30 days for cooling-off, 5-10 days for pro-rata refunds)
- You have checked your bank statement 10-14 days after cancellation to confirm the refund has arrived
- You have verified that no further charges appear on your account after your cancellation date
- If a dispute arises, you have documented evidence of your cancellation request and any correspondence with Breeze Wellbeing
Summary and next steps
Cancelling Breeze Wellbeing is a straightforward process when you follow the correct procedure, understand your legal rights under the Consumer Rights Act 2015, and submit your request with documented evidence. You have the statutory right to cancel within 14 days without penalty, and rolling monthly plans allow cancellation with 30 days' notice at any time thereafter. Always submit cancellation in writing via email or registered post rather than relying on phone calls, and retain proof of your request.
If you are within your cooling-off period, cancel immediately and claim a full refund. If you are cancelling after 14 days, ensure you provide the correct notice period and calculate any pro-rata refund due. Monitor your bank account for the refund and report any unauthorised charges to your bank immediately. If Breeze Wellbeing refuses to honour your cancellation, escalate to the Financial Conduct Authority or Citizens Advice Consumer Service.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were entitled to claim. Whether you are cancelling because you have reached your health goals, found a better-value alternative, or simply cannot afford the monthly fee, your consumer rights are protected. For detailed guidance on your specific situation or if you encounter resistance from Breeze Wellbeing, visit Yafee.com to access templates, contact details, and escalation support tailored to your circumstances. Yafee's contract law specialists are here to ensure your cancellation is processed smoothly and your money is refunded in full.
Contact details for Breeze Wellbeing cancellation
Submit written cancellations to the following address:
Breeze Wellbeing
Registered Office
Birmingham
United Kingdom
Email cancellations to: customer support email address (available on the Breeze Wellbeing website account settings page)
For further assistance with your cancellation rights or to report non-compliance, contact Yafee or visit your account dashboard within the Breeze Wellbeing app to access the official customer support portal.