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Frequently asked questions
Cancel Breeze Mental Health: The Right Way
How to cancel your Breeze Mental Health subscription and protect your rights
About Breeze Mental Health and why you might cancel
Breeze Mental Health is a UK-based digital therapy platform that connects you with qualified therapists and counsellors via video, messaging, and phone. The service operates on a subscription model, meaning your account renews automatically each month until you formally cancel. Understanding this structure is vital because stopping use of the app does not stop your payments.
Many users sign up because they need immediate mental health support without NHS waiting lists. The platform appeals to working professionals seeking evening or weekend sessions, people in rural areas with limited local access, and those who prefer the privacy of home-based therapy. Your therapists are registered with bodies such as the BACP (British Association for Counselling and Psychotherapy) or UKCP (UK Council for Psychotherapy).
Common reasons you might cancel Breeze Mental Health
Your mental health may have improved sufficiently that you no longer need ongoing therapy. This is genuinely positive and shows the service has done its job well.
Finances often play a deciding role. What felt affordable initially can become burdensome over months, particularly if your circumstances change. Some members discover their employer offers an Employee Assistance Programme (EAP) providing free counselling sessions, making a paid subscription redundant.
Additionally, therapeutic fit matters enormously. You may find the therapist matching process does not work for you, or you prefer in-person therapy where body language communicates more effectively. Others transition to NHS services once waiting lists clear, or switch to alternative providers that better suit your specific needs. Yafee has helped thousands of consumers navigate these decisions without losing money to unwanted subscriptions.
Why cancelling early matters
Most importantly, billing cycles mean your next payment date approaches quickly. Many people delay cancellation thinking they have time, then wake to find another charge on their bank statement. Taking action within the next few days protects your account and ensures you do not pay for months you will not use.
Pricing structure and billing cycles
Breeze Mental Health operates several subscription tiers, each with different features and monthly costs that affect how you should plan your cancellation.
| Plan type | Monthly cost | Key features | Billing cycle |
|---|---|---|---|
| Messaging only | £45-65 | Unlimited text messaging with therapist | Monthly |
| Standard therapy | £95-150 | Weekly video sessions plus messaging | Monthly |
| Intensive support | £180-250 | Multiple sessions per week, priority access | Monthly |
| Couples therapy | £120-200 | Joint sessions with specialist therapist | Monthly |
Your billing date matters significantly. Check your bank statements or account dashboard to find when Breeze charges you each month. If you are charged on the 15th and it is now the 16th, your next payment is just 29 days away. Cancel now rather than waiting.
Your consumer rights under UK law
Your right to cancel Breeze Mental Health rests on two foundational pieces of consumer legislation that apply to all digital health services in the United Kingdom.
The consumer rights act 2015 and your cancellation right
Under the Consumer Rights Act 2015, you have the right to cancel a distance contract (which includes digital services purchased online) within 14 days of purchase, provided you are a consumer rather than a business. This statutory cooling-off period applies to your initial subscription. If Breeze Mental Health fails to provide clear cancellation information at the point of purchase, your cancellation window extends to 12 months from the original purchase date.
Furthermore, the Act requires Breeze to supply you with cancellation information before you pay. This must include the trader's cancellation policy, contact details for raising disputes, and your right to cancel. If Breeze did not provide this information clearly, your legal position is strengthened.
Unfair contract terms and ongoing subscriptions
The Consumer Rights Act 2015 also prohibits unfair contract terms in standard contracts. Any term that automatically renews your subscription without your explicit, prior consent each month is potentially unfair. In accordance with the Consumer Rights Act, subscription cancellation must be as easy to perform as the initial subscription. If Breeze requires you to phone or post your cancellation whilst allowing online signup, this may breach the fairness requirement.
Your legal position: You can cancel at any time after the initial 14-day period ends, provided you give reasonable notice (typically aligned with your billing cycle). Breeze must confirm your cancellation in writing within 7 days.
How to cancel your Breeze Mental Health subscription
You can cancel through email or post, depending on which method Breeze offers and what you feel comfortable with.
Cancellation via email (fastest method)
Email is the fastest and most documented method, leaving you with a timestamped record.
- Open your email client and compose a new message to [email protected]
- Include your full name as it appears on your Breeze account
- State your account email address or membership number
- Write a clear cancellation request: "I request cancellation of my Breeze Mental Health subscription with immediate effect"
- Include the date you wish the cancellation to take effect (ideally on or before your next billing date)
- Send the email and keep a copy for your records
- Take a screenshot of the sent message showing the timestamp
- Note the email address you sent to and the date
- Await a response from Breeze within 7 working days
- A confirmation email must confirm the cancellation date and any refund due
- If you do not hear back within 7 days, send a follow-up email marked "URGENT"
- Check your bank account on your next billing date
- Verify that no payment has been taken after your cancellation date
- If a charge appears, contact Breeze again and escalate to your bank
Cancellation by post (documented method)
Post leaves a physical paper trail and is necessary if Breeze does not respond to email or if you are escalating a dispute.
- Prepare a formal cancellation letter
- Include the date you are writing
- State your full name, account email, and membership number
- Write: "I hereby request cancellation of my Breeze Mental Health subscription with effect from [date]"
- Request a written cancellation confirmation
- Send the letter via Royal Mail Special Delivery (or equivalent tracked service)
- This provides proof of posting and a delivery timestamp
- Do not send by ordinary post; you need evidence of delivery
- Address your letter to Breeze's registered office
- Breeze Healthcare, registered address (contact their customer service to obtain the current postal address if not displayed on your account)
- Keep the Royal Mail receipt
- This proves you sent the letter and when
- Store it alongside a copy of your cancellation letter
- Allow 14 days for a response
- If you do not receive confirmation, escalate using the complaints procedure
Cancellation via app (if available)
Check your Breeze Mental Health app account settings to see if a self-service cancellation option exists.
- Log into the Breeze app on your device
- Navigate to Account Settings or Subscription Settings
- Look for a "Cancel Subscription" or "Manage Billing" option
- Follow the prompts and confirm your cancellation request
- Screenshot the cancellation confirmation screen immediately
- Send a follow-up email to [email protected] with the screenshot, confirming you have cancelled via the app
What happens after you cancel
Cancellation is not instantaneous, and understanding the timeline protects you from unexpected charges.
Your access after cancellation
Upon cancellation, Breeze typically allows you to access your account and prior sessions until the end of your current billing period. If you cancel on the 20th of a month and your billing date is the 28th, you retain access until 27th. After that date, your account access closes and your data is retained in accordance with Breeze's privacy policy.
Confirming the cancellation worked
Monitor your bank account closely. On your next billing date after cancellation, no payment should be taken. If a charge appears, this indicates Breeze did not process your cancellation correctly. Contact your bank immediately and ask them to raise a chargeback dispute under the Consumer Rights Act if necessary. Document everything: emails, dates, screenshots, and bank statements.
Refunds and credits
Your right to a refund depends on the timing of your cancellation and whether you fall within the statutory cooling-off period.
Refunds within 14 days of purchase
If you cancel within 14 days of your initial subscription purchase, you are entitled to a full refund of the first month's fees under the Consumer Rights Act 2015. Breeze must process this within 14 days of receiving your cancellation request. The refund should return to your original payment method (debit card, credit card, or PayPal account).
Refunds after 14 days
Once the 14-day cooling-off period expires, you are not automatically entitled to a refund for paid subscription fees. Consequently, if you cancel on day 20 and have already paid the full month, Breeze is not obliged to refund the unused portion. However, check Breeze's cancellation policy; some providers offer pro-rata refunds at their discretion. Always ask: "Am I entitled to a refund for unused days?"
Credit towards a final session
Some users negotiate a final session using their remaining credit. If you have paid £150 for a month but cancel after 10 days, you might request a final session instead of a cash refund. This is optional and depends on Breeze's willingness to accommodate you.
Common mistakes to avoid during cancellation
Cancelling is straightforward once you know what to do, and avoiding these pitfalls saves you money and stress.
Stopping use is not the same as cancelling
Many people simply stop logging into the app, assuming the subscription will lapse. It will not. Your automatic renewal continues, and charges keep hitting your bank account. You must explicitly cancel to stop the billing cycle. Deleting the app also does not cancel your subscription.
Missing your billing date
If your billing date is the 28th and you cancel on the 27th, you may be too late to prevent the next charge. Aim to cancel at least 3 to 5 days before your billing date to give Breeze time to process the request. If you miss the window, contact them immediately and ask for a refund of the unintended charge under the Consumer Rights Act 2015.
Not keeping evidence of your cancellation
Email confirmations and screenshots are your protection if a dispute arises. If you cancel without documenting it, and Breeze claims they never received your request, you have no proof. Always keep timestamps, email addresses, and confirmation numbers. Yafee advises all users to create a simple spreadsheet: date cancelled, method used, confirmation reference, expected final billing date.
Assuming a follow-up charge is an error
If Breeze charges you one more time after cancellation, this is usually because they process cancellations in batches and your request fell just after the cutoff for that cycle. Do not assume it is a mistake. Contact them immediately with your cancellation evidence. Most providers refund this charge within 5 to 10 working days once they verify your cancellation was valid.
If Breeze refuses to cancel or disputes your request
Occasionally, Breeze may claim they did not receive your cancellation request or may impose unauthorised conditions on cancellation. You have formal escalation routes.
Formal complaint to Breeze
Send a formal complaint letter to Breeze's complaints department (usually a different email or address from the general enquiries address). State that you are raising a formal complaint under their cancellation procedures and that you expect a substantive response within 14 days. Reference the Consumer Rights Act 2015 and your statutory right to cancel. Yafee recommends sending this via Royal Mail Special Delivery to create a documented trail.
Escalation to the financial ombudsman service
If Breeze fails to respond to your complaint within 14 days, or if they refuse your cancellation, you can escalate to the Financial Ombudsman Service (FOS). The FOS is the independent dispute resolution body for financial services complaints in the UK, including subscription services involving payment or health insurance elements. You must give Breeze 8 weeks to respond to your formal complaint before contacting the FOS, unless they issue a final response letter earlier.
Contact the FOS:
- Phone: 0800 023 1474
- Online: www.financial-ombudsman.org.uk
- Post: Financial Ombudsman Service, Exchange Tower, London, E1 6AA
Chargeback through your bank
If Breeze continues to charge you after a valid cancellation request, contact your bank or payment provider and request a chargeback. This is a formal dispute mechanism that reverses unauthorised payments. Your bank will investigate and, if they find in your favour, will refund the disputed charges. Provide your bank with all evidence: emails, screenshots, and your cancellation request.
Cancellation checklist for your records
Use this checklist to ensure you have completed every step and have all necessary evidence.
| Step | Action | Status | Date completed |
|---|---|---|---|
| 1 | Identify your billing date and next payment date | Tick when done | ___/___/______ |
| 2 | Send cancellation email to [email protected] or post to Breeze's office | Tick when done | ___/___/______ |
| 3 | Screenshot or print proof of sending (email timestamp or Royal Mail receipt) | Tick when done | ___/___/______ |
| 4 | Receive written cancellation confirmation from Breeze | Tick when done | ___/___/______ |
| 5 | Check bank account on final billing date to confirm no charge | Tick when done | ___/___/______ |
Why yafee is your partner in cancellation
Navigating subscription cancellation can feel overwhelming, especially when mental health services are involved and you want to avoid disruption to your care. Yafee has helped thousands of consumers cancel unwanted subscriptions by providing clear, legally grounded guidance and step-by-step procedures tailored to each service.
Yafee's approach is simple: we ground every recommendation in the relevant consumer law (in this case, the Consumer Rights Act 2015), we name the specific contact details and escalation routes you need, and we give you templates and checklists so you can cancel with confidence and full documentation.
Whether you are cancelling Breeze Mental Health, another health subscription, or any other recurring service, Yafee equips you with the knowledge and tools to protect your rights and your bank balance. Furthermore, Yafee's guides are updated regularly to reflect changes in company policies and UK consumer law, ensuring the advice you follow is current and accurate.
Summary and next steps
Cancelling your Breeze Mental Health subscription is a straightforward process once you understand the legal framework and the correct procedure. You are protected by the Consumer Rights Act 2015, which grants you the right to cancel at any time after the initial 14-day cooling-off period, provided you give notice aligned with your billing cycle.
The fastest method is email to [email protected] with clear details of your account and cancellation request. Keep all proof of sending and await a written confirmation. If Breeze fails to respond or refuses your cancellation without lawful reason, escalate to the Financial Ombudsman Service or request a chargeback through your bank.
Do not delay. Billing cycles wait for no one, and another month of charges will hit your account unless you act now. Yafee has helped thousands of consumers take control of their subscriptions and reclaim their money. Use this guide, follow the steps in order, and you will cancel successfully.
For further support or if you encounter resistance from Breeze, return to Yafee's cancellation guide or contact the Financial Ombudsman Service directly. Your right to cancel is absolute under UK law, and Yafee is here to make sure you exercise it fully.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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