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Frequently asked questions
Cancel Breeze Mental Health: Step-by-Step Guide
How to cancel Breeze Mental Health and stop automatic renewal charges
What is Breeze Mental Health
Breeze Mental Health is a licensed mental health provider operating across multiple U.S. states, offering psychiatric evaluations, behavioral health services, and ongoing treatment through digital and in-person channels. The practice functions as a Professional Limited Liability Company and maintains physical office locations, with a registered address at Inside Beacon Center for Counseling, 5626 Frantz Road, Dublin, Ohio 43017.
You'll find that Breeze Mental Health positions itself as an accessible entry point for adults seeking evidence-based mental health treatment. The provider bills services on a per-visit basis for self-pay patients and offers superbills for out-of-network insurance reimbursement. However, if you've enrolled in a subscription tier, membership bundle, or recurring service arrangement, you face automatic renewal charges unless you take active steps to cancel. Yafee has compiled this complete guide to help you understand exactly how to terminate your relationship with this provider and recover any unused funds.
How Breeze Mental Health billing works
Breeze Mental Health operates on a flexible billing model that varies depending on your enrollment type. You may pay per individual visit at published cash rates, or you may have enrolled in a membership or recurring subscription that bundles access, follow-up care, or treatment packages. The provider publishes standard charges for initial psychiatric evaluations and routine follow-up visits and accepts self-pay patients as well as those seeking out-of-network reimbursement.
Understanding your specific enrollment type is the first step to canceling correctly. If you enrolled in recurring charges rather than paying per-visit, you'll need to actively cancel to stop future billing. Many subscribers fail to recognize that they've signed up for a recurring arrangement, leading to unexpected charges months after their initial visit.
Where Breeze Mental Health is registered
Breeze Mental Health's official mailing address for patient correspondence and formal cancellation requests is Inside Beacon Center for Counseling, 5626 Frantz Road, Dublin, Ohio 43017. You should use this address when submitting any written cancellation notice, refund request, or dispute correspondence. Keeping copies of all correspondence sent to this address strengthens your position if you later need to dispute charges or escalate your complaint.
Your federal cancellation rights under the restore online shoppers confidence act
Federal law protects you when you cancel a health service subscription, and your rights are extensive.
The restore online shoppers confidence act (ROSCA) and auto-renewal rules
Under the Federal Trade Commission Act and the Restore Online Shoppers Confidence Act (ROSCA), any provider billing you on a recurring basis must comply with strict rules. You have the right to cancel a recurring subscription or membership at any time, and the provider must honor that cancellation without undue delay. The Federal Trade Commission requires that cancellation be "simple and easy," meaning you should be able to cancel through the same method you used to sign up or through a clear mechanism specified in your service agreement.
If Breeze Mental Health makes cancellation deliberately difficult or vague, that practice violates federal law. Yafee recommends documenting every step of your cancellation attempt, because that documentation becomes your evidence if you later need to dispute a charge or file a complaint with your state's Attorney General.
Your legal position
You have the right to cancel a Breeze Mental Health recurring subscription at any time without penalty. The provider must cease billing you within one billing cycle of receiving your cancellation request. If Breeze Mental Health continues to charge you after you've canceled, you may file a dispute with your credit card issuer or bank, known as a chargeback. Additionally, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or contact your state's Attorney General office. Most states have consumer protection statutes that prohibit deceptive billing practices and require refunds for services not rendered.
Your right to a refund under state law
Most U.S. states have consumer protection laws that require refunds for services you did not use. If you paid for a membership or service package with Breeze Mental Health and you cancel before consuming the full term or number of visits, you have a strong legal argument for a pro-rata refund. Some states go further: Ohio, for example, requires providers to issue refunds promptly if you cancel within a specified window.
Check your state's consumer protection statutes or contact your state's Attorney General office if Breeze Mental Health refuses to refund unused fees. Yafee's position is clear: if you paid in advance and did not receive the full service, you deserve a refund. Don't accept a denial without escalating the dispute.
How to cancel Breeze Mental Health
You have multiple cancellation methods available, depending on how you subscribed to the service.
Cancel directly through the Breeze Mental Health app
The fastest way to cancel is through the app itself, which gives you immediate confirmation of your cancellation request.
- Open the Breeze Mental Health app on your phone (iOS or Android)
- Log in with your credentials if you're not already signed in
- Navigate to your Profile menu
- This is typically located at the bottom right or top left of the app, depending on your device
- Select Settings from the menu options
- Tap My Account
- You may see this labeled as "Account Settings" or "Account Information"
- Select Manage Subscription
- This shows your current subscription status, billing date, and renewal amount
- Tap Cancel Subscription
- The app will ask you to confirm your cancellation and may offer you options to pause instead of cancel
- Confirm your cancellation by tapping the final confirmation button
- Save or screenshot the confirmation screen as proof of your cancellation
Cancel through the apple app store (iOS)
If you subscribed through the Apple App Store, you must cancel through Apple's subscription management system, not through the Breeze Mental Health app itself.
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the screen
- You'll see your Apple ID profile picture and name
- Select Subscriptions
- This shows all active subscriptions associated with your Apple ID
- Find Breeze Mental Health in the list
- Tap on the Breeze Mental Health subscription
- You'll see your renewal date and the amount you're being charged
- Select Cancel Subscription
- Apple will ask you to confirm and may offer you options to pause the subscription
- Confirm your cancellation and take a screenshot of the confirmation page
- Your subscription will remain active until the end of your current billing cycle, then it will not renew
Cancel through the google play store (Android)
If you subscribed through the Google Play Store on an Android device, you must cancel through Google's subscription management system.
- Open the Google Play Store app on your Android phone or tablet
- Tap your profile icon in the top right corner
- Select Manage subscriptions
- This is typically labeled as "Payments and subscriptions" or "Subscriptions"
- Find Breeze Mental Health in your active subscriptions list
- Tap on the Breeze Mental Health subscription
- You'll see your renewal date, billing amount, and cancellation option
- Select Cancel subscription
- Google will ask you to confirm your cancellation and may ask for feedback on why you're canceling
- Confirm your cancellation request
- Your subscription will remain active until the end of your current billing period, then it will not renew
Cancel via written notice to Breeze Mental Health
If you have difficulty canceling through the app or payment platform, or if you want to create a formal paper trail, submit a written cancellation request directly to Breeze Mental Health.
- Draft a clear cancellation letter that includes:
- Your full name
- Your account email address or patient ID number
- The date of your cancellation request
- A statement that you are canceling your Breeze Mental Health subscription effective immediately
- A request that they confirm cancellation in writing
- Send your letter via certified mail with return receipt requested to:
- Breeze Mental Health
Inside Beacon Center for Counseling
5626 Frantz Road
Dublin, Ohio 43017
- Breeze Mental Health
- Keep the certified mail receipt and return card
- This proves that Breeze Mental Health received your cancellation request on a specific date
- Monitor your account for confirmation of cancellation within 5 to 10 business days
- You should also see no further charges on your payment method after the current billing cycle ends
What happens after you cancel
Cancellation is not instantaneous, and understanding the timeline protects you from unexpected charges.
Your subscription access during the notice period
When you cancel Breeze Mental Health, your subscription remains active until the end of your current billing cycle. This means you retain full access to your account, any scheduled appointments, and all features included in your membership through your renewal date. You do not lose access immediately upon canceling. This grace period allows you to continue your treatment without interruption and gives you time to arrange alternative mental health care if needed.
Monitoring your billing after cancellation
After you cancel, you must verify that no additional charges appear on your payment method. Check your credit card or bank statement 5 to 10 days after your cancellation date. If you see a charge from Breeze Mental Health after your cancellation confirmation, contact your payment provider immediately to report the unauthorized charge. You may file a dispute (chargeback) with your credit card company or bank if Breeze Mental Health continues billing you after you've canceled. Yafee recommends checking your statements for three billing cycles after cancellation to ensure no charges slip through.
Requesting a refund for unused services
If you paid for a Breeze Mental Health membership or service package and did not use all of it before canceling, send a refund request to the address above within 30 days of your cancellation. Include your account information, the date you canceled, the amount you paid, and how many visits or services you used. Request a pro-rata refund calculated by dividing your total paid amount by the number of sessions or visits included, then subtracting the cost of services you actually received.
Common mistakes when canceling Breeze Mental Health
Many subscribers believe they've canceled when they haven't, leading to unwanted charges and frustration. Here's how to avoid the most common errors.
Assuming the app "pause" button is the same as cancellation
Some subscribers tap "Pause subscription" thinking it will cancel their billing. Pausing simply delays your renewal for a set period (usually 30 to 90 days), after which billing resumes automatically. You must select "Cancel" or "Cancel subscription," not "Pause." Yafee advises reading the button label carefully before tapping any action that affects your subscription.
Canceling through the wrong platform
If you subscribed through the Apple App Store, canceling only through the Breeze Mental Health app will not work. Apple controls the subscription and billing in this scenario, so you must cancel through Apple's Settings. Similarly, if you subscribed through Google Play, you must cancel through Google Play, not the app. Confirm which platform processed your subscription before attempting to cancel, and always cancel through that same platform.
Not saving proof of cancellation
Screenshots of confirmation screens are essential if you later need to dispute a charge or file a complaint. Take a screenshot immediately after you see the cancellation confirmation and save it to your phone or computer. Include the date, time, and confirmation number if the app provides one. Without proof, you'll have a harder time disputing charges with your bank or credit card company.
Failing to follow up on refund requests
If Breeze Mental Health doesn't respond to your refund request within 15 to 20 business days, escalate by filing a complaint with your state's Attorney General. Many providers ignore refund requests, counting on subscribers to accept the loss rather than pursue legal remedies. Yafee's experience shows that formal complaints often prompt providers to refund disputed amounts quickly.
Pricing and billing details
Understanding Breeze Mental Health's pricing structure helps you recognize whether you owe a refund and calculate the correct amount.
| Service type | Typical cost | Billing frequency | Cancellation impact |
|---|---|---|---|
| Initial psychiatric evaluation | $150 to $300 | One-time per visit | No automatic renewal |
| Follow-up visit (standard) | $75 to $150 | Per visit | No automatic renewal |
| Monthly subscription package | $99 to $199 | Monthly auto-renewal | Must cancel to stop billing |
| Medication management add-on | $50 to $100 | Monthly auto-renewal | Must cancel to stop billing |
| Quarterly membership plan | $249 to $399 | Quarterly auto-renewal | Must cancel to stop billing |
| Annual prepaid plan | $799 to $1,299 | Annual auto-renewal | Must cancel to stop billing; likely eligible for refund |
When you should cancel Breeze Mental Health
You may have legitimate reasons to end your subscription, and your decision deserves respect from the provider.
Reasons to cancel
- You've completed your mental health treatment and no longer need ongoing care
- You've found an in-person provider who offers more continuity of care
- Breeze Mental Health's licensed therapist or psychiatrist is not a good fit for your needs
- The subscription cost is unaffordable or you've experienced financial hardship
- You are switching to a different telehealth mental health provider
- Your insurance coverage has changed and you no longer qualify for superbill reimbursement
- You dispute charges or believe you've been billed in error
Reasons to keep your subscription
- You are actively in treatment and continuity of care is important to your recovery
- Your provider has built a therapeutic relationship that would be difficult to replicate
- You have ongoing medication management needs that require regular psychiatric visits
- Your insurance does not cover in-person mental health care and superbill reimbursement saves you money
- Breeze Mental Health offers flexibility and appointment availability that suits your schedule
- You're on a trial period and want to give the service more time to work
Disputes and escalation
If Breeze Mental Health refuses to cancel or continues charging you after cancellation, you have legal remedies.
File a chargeback with your payment provider
If Breeze Mental Health charges you after you've canceled, contact your credit card issuer or bank immediately. Report the charge as unauthorized and request a chargeback (reversal). Provide your payment processor with proof of your cancellation request, including screenshots, confirmation numbers, and any written correspondence. Most credit card companies will reverse the charge within 7 to 10 business days and launch an investigation. Yafee advises taking this step as soon as you spot an unauthorized charge; waiting longer weakens your position.
File a complaint with the federal trade commission
If Breeze Mental Health employs deceptive billing practices or refuses to honor your cancellation, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Provide your account information, dates of your cancellation attempt, proof of charges after cancellation, and any correspondence with Breeze Mental Health. The FTC investigates patterns of consumer abuse and can impose penalties or force refunds. Yafee recommends filing a complaint even if you've already disputed the charge with your bank; the FTC uses these reports to identify companies that violate consumer protection laws.
Contact your state's attorney general
Your state's Attorney General office handles consumer complaints about deceptive or unfair business practices. Most states require providers to honor cancellation requests within a specific timeframe and refund unused prepaid services. Visit your state Attorney General's website and submit a formal complaint. Include all documentation of your cancellation attempt and any unauthorized charges. The Attorney General has authority to investigate Breeze Mental Health and compel refunds if the company violates state consumer protection law.
Important billing and account details
Keep this information handy as you complete your cancellation.
| Detail | Information | Your action |
|---|---|---|
| Company name | Breeze Mental Health (Professional Limited Liability Company) | Use this on written correspondence |
| Mailing address | Inside Beacon Center for Counseling, 5626 Frantz Road, Dublin, Ohio 43017 | Send certified mail cancellation notice here |
| Billing support contact | Via app or website contact form | Use for account questions before sending certified mail |
| Subscription cancellation time | Effective at end of current billing cycle | Expect access to continue until renewal date |
| Refund eligibility | Pro-rata refunds available for unused prepaid services | Submit refund request within 30 days of cancellation |
| Escalation authority | FTC (reportfraud.ftc.gov) and state Attorney General | File complaint if company ignores cancellation or refuses refund |
Summary and next steps
Canceling Breeze Mental Health is straightforward if you follow the correct procedure for your subscription platform and document every step. You have federal and state law on your side: the Restore Online Shoppers Confidence Act requires that cancellation be simple and easy, and most states guarantee refunds for unused prepaid services.
Start by identifying how you subscribed (direct app, Apple App Store, or Google Play Store) and cancel through that same platform. Take a screenshot of your cancellation confirmation immediately. Monitor your billing statements for three cycles after cancellation to ensure no unauthorized charges appear. If Breeze Mental Health continues to charge you, dispute the charge with your payment provider and file a complaint with the Federal Trade Commission or your state's Attorney General.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds for unused services. Our guides provide the legal framework and step-by-step procedures you need to protect your rights. If you're considering canceling other health, fitness, or subscription services, Yafee.com offers detailed cancellation guides for hundreds of providers, all grounded in consumer protection law. Take control of your subscriptions today and stop paying for services you no longer use.