How to cancel your Kilo Health subscription and claim your money back

Why you might want to cancel Kilo Health

Kilo Health is a Lithuanian digital health company that operates multiple branded wellness applications across Europe, including the United Kingdom. The company manages a portfolio of subscription-based apps-such as Keto Cycle, Fastic, and DoFasting-each designed to support weight management, fitness tracking, and personalised nutrition planning.

You likely discovered Kilo Health through social media advertising on Facebook or Instagram, where the company invests heavily in targeted campaigns promoting rapid results and customised health programmes. The initial offer appears compelling: a low-cost trial (typically £1 to £5 for the first week) granting full access to meal plans, workout routines, and health tracking tools.

The difficulty many UK customers encounter is that these trials automatically convert into paid subscriptions at significantly higher rates-usually £20 to £40 monthly-without adequate advance notification. If you have signed up and now wish to exit, Yafee provides guidance through the cancellation process step by step, ensuring you understand your legal rights under UK consumer law and recover any charges you are entitled to claim.

How Kilo Health charges you

Understanding Kilo Health's billing structure is essential before you cancel. The company operates multiple apps, each with similar but separate subscription arrangements. When you register, you enter an automatic renewal cycle that activates once your trial period concludes.

Your payment is processed in British pounds (£) and managed through your app account or the company's website. Because Kilo Health operates from Lithuania but serves UK customers, billing disputes and cancellation requests sometimes require longer resolution periods than you would expect from a UK-registered company.

Common reasons to cancel your Kilo Health subscription

You may be cancelling for several valid reasons: the app failed to deliver expected results, you found a superior alternative, costs became unaffordable, or you simply did not use the service sufficiently to justify the ongoing fee. Whatever your reason, you hold clear consumer rights in the UK that protect you.

Many customers also discover they have been charged multiple times or overlooked ongoing deductions from their bank account. If this describes your situation, cancellation is your first action, followed by a formal refund request under the Consumer Rights Act 2015.

Your consumer rights when cancelling Kilo Health

UK consumer law grants you specific protections when handling subscription services like Kilo Health, irrespective of where the company is legally based.

Your 14-day cooling-off period under the consumer rights act 2015

Under the Consumer Rights Act 2015, you possess the right to cancel any distance contract (including digital subscriptions) within 14 calendar days of purchase or acceptance of terms. This 14-day "cooling-off period" applies even if you have used the service during this window-though the company may levy a reasonable charge for services already consumed.

If you remain within 14 days of signing up, you can cancel immediately and request a full refund (deducting any usage charges the company can legitimately justify). Check your sign-up email or app account to establish the precise date your subscription began. Yafee recommends documenting this date before you proceed with cancellation.

After the 14-day window closes, your cancellation rights persist, but refund entitlements change. You can cancel at any time, though you will not receive reimbursement for the current billing period you have already paid. The company cannot compel you to continue paying indefinitely.

Distance selling regulations and subscription renewals

The Consumer Contracts Regulations 2013 govern distance contracts (sales conducted without face-to-face interaction). Kilo Health must provide you with clear, transparent information about subscription costs, renewal dates, and cancellation procedures before you commit.

Critically, the company must obtain your explicit consent before each automatic renewal. Many UK customers report that Kilo Health's consent mechanisms lack adequate clarity-vague wording, buried terms, or insufficient reminder notifications before renewal dates. If you can evidence that the company did not provide transparent pre-renewal notification, you may have grounds to dispute the charge through your bank or payment provider, regardless of whether you remain within the 14-day window.

Your legal position

You have the statutory right to cancel a Kilo Health subscription within 14 days of purchase for any reason, with a full refund (minus usage costs). After 14 days, you can cancel at any time without penalty, though you forfeit reimbursement for your current billing period. If Kilo Health failed to obtain explicit consent before renewal or provide transparent notification, you may claim a refund for unauthorised charges through the Financial Conduct Authority's dispute resolution process or your bank's chargeback system. The Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are your legal foundation.

How to cancel your Kilo Health subscription

Cancellation methods vary depending on which Kilo Health app you use and how you created your account. Follow these steps to ensure your cancellation request is processed and documented.

Step 1: log in to your Kilo Health app or account

Open the Kilo Health app (Fastic, Keto Cycle, DoFasting, or whichever you subscribed to) on your smartphone or tablet. Alternatively, visit the company's website if you manage your subscription through a web portal. Enter your login credentials (email address and password).

Step 2: locate the subscription or billing section

1. Navigate to your account settings or profile menu (usually represented by a gear icon or "Settings").
2. Select "Subscription," "Billing," "Payment Methods," or "Manage Subscription."
3. You should see details of your current plan, renewal date, and payment amount.

Step 3: select the cancellation or downgrade option

Within the subscription section, locate a button labelled "Cancel Subscription," "Pause Subscription," or "End Membership." Some Kilo Health apps offer a "Free Plan" downgrade option instead of immediate cancellation. Yafee advises selecting full cancellation unless you wish to retain access to limited free features.

1. Tap or click the cancellation button.
2. The app may present a survey or prompt asking why you are cancelling. You are not obliged to provide detailed feedback, though doing so may help the company understand customer dissatisfaction.
3. Review any final terms or confirmation messages.

Step 4: confirm your cancellation in writing

After cancelling through the app, send a written confirmation email to Kilo Health's customer support address. This creates a documented record of your cancellation request and protects you if the company disputes your request later.

1. Compose an email with the subject line: "Cancellation Request for [Your App Name] Subscription - Account: [Your Email Address]"
2. State clearly: "I wish to cancel my subscription effective immediately. Please confirm cancellation in writing and provide details of any final charges."
3. Include your full name, email address, and the date you signed up (if you know it).
4. Send the email to Kilo Health's support contact address (typically [email protected] or similar-verify through the app's help section).
5. Request a written confirmation of cancellation within 5 business days.

Step 5: verify cancellation with your payment provider

Do not assume your subscription has ended simply because the app confirmed your cancellation. Contact your bank, credit card company, or digital payment service (Apple Pay, Google Play, PayPal) and verify that recurring charges from Kilo Health have ceased.

1. Log in to your bank's app or online portal.
2. Review recent transactions and standing orders or recurring payment mandates.
3. If Kilo Health appears in your list of recurring charges, request removal.
4. If the company continues charging after your cancellation request, request a chargeback or dispute through your payment provider.

Pricing and subscription tiers

Understanding Kilo Health's pricing structure helps you calculate whether you are entitled to a refund and how much you should claim back.

Trial periods typically last 7 days at a reduced rate (often £1). Once the trial concludes, you are charged the full monthly or annual subscription price unless you cancel beforehand. If you cancel within 14 calendar days of your initial purchase (including the trial), you are entitled to recover the full amount, minus any service-usage fees the company can reasonably justify.

Claiming a refund after cancellation

Cancellation and refund claims are separate actions under UK consumer law. Cancelling your subscription stops future charges; claiming a refund recovers money already paid.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of your initial purchase, you are legally entitled to a full refund under the Consumer Rights Act 2015. The company may deduct a proportionate charge for services you consumed during the trial, but this deduction must be reasonable and transparent.

1. Submit your cancellation request via the app and in writing (as detailed above).
2. Wait for Kilo Health's written confirmation of cancellation.
3. If no refund is automatically processed within 14 days of your cancellation request, send a formal refund claim email.
4. State: "In accordance with the Consumer Rights Act 2015, I request a full refund of £[amount] for my subscription purchased on [date]. Please process this refund within 14 days."
5. Keep copies of all correspondence.

Refunds after the 14-day window

After 14 days, the company will not refund your subscription under the standard cooling-off period. However, you may still claim reimbursement if you can demonstrate:

• The company charged you without explicit prior consent (breach of Consumer Contracts Regulations 2013).
• The service was faulty or did not match the description (Consumer Rights Act 2015, section 62).
• You were misled by advertising or terms display.
• Charges were duplicate or unauthorised.

In these instances, escalate your claim to the Financial Conduct Authority (FCA) or file a dispute through your bank's chargeback service. Yafee recommends documenting all evidence: screenshots of misleading terms, emails confirming non-delivery, proof of duplicate charges, and payment records.

Chargeback and FCA dispute resolution

If Kilo Health refuses to refund you voluntarily, contact your bank or payment card provider and request a chargeback. This is a formal dispute process whereby your financial institution investigates the transaction and may recover funds on your behalf.

1. Contact your bank's customer service line or visit your online banking portal.
2. Select the Kilo Health transaction and request a "chargeback" or "transaction dispute."
3. Provide evidence supporting your claim (screenshots, cancellation emails, proof of non-consent).
4. Your bank will notify Kilo Health of the dispute and investigate within 30-60 days.
5. If you remain dissatisfied, escalate to the Financial Conduct Authority (FCA) for independent adjudication.

Common mistakes to avoid when cancelling

Thousands of consumers cancel subscriptions every day, yet many overlook critical steps that weaken their refund position. Remain vigilant and follow each step carefully.

Mistake 1: cancelling only through the app without written confirmation

Many customers assume that clicking "Cancel" in the app is sufficient. It is not. App-based cancellations create no paper trail. If Kilo Health disputes your cancellation or charges you again, you will have no documented evidence of your request. Always follow up with a written email confirming cancellation. Yafee has supported thousands of consumers who faced ongoing charges because they lacked written proof of their cancellation request.

Mistake 2: missing the 14-day cooling-off deadline

Your 14-day window begins on the date you make your purchase or accept the terms, not the date your trial period begins. If you signed up on 1 January, your window closes on 15 January, even if your trial runs through 8 January. After this deadline, your refund options narrow significantly. Calculate your deadline immediately and act within this timeframe.

Mistake 3: failing to check for continued charges after cancellation

Do not assume the company has honoured your cancellation request. Check your bank account regularly for 60 days after cancellation. If Kilo Health continues charging, contact your bank immediately and initiate a dispute. Many customers overlook secondary charges and lose their right to claim refunds as a result.

Mistake 4: accepting partial refunds without asserting full entitlement

If Kilo Health offers a partial refund (for example, charging a "usage fee"), do not accept it unless you agree it is fair. Under the Consumer Rights Act 2015, any service-usage deduction must be proportionate and transparent. If you used the app for only 1 day of a 7-day trial, a deduction of more than approximately 14% of your trial cost is unlikely to be justified. Assert your full entitlement in writing.

Timeline for cancellation and refunds

Understanding the timeframes involved in cancellation and refund processing helps you track your case and escalate if the company delays.

After cancellation: what happens next

Cancellation is not the final step. You must monitor your account, verify that charges cease, and follow up on refund claims if necessary.

Verify immediate access suspension

After cancellation confirmation, your subscription should terminate immediately or on your next scheduled billing date (whichever the company specifies). Open the app and check whether your premium features remain accessible. If they do, contact support and request immediate deactivation.

Monitor your bank account

For the first 60 days after cancellation, review your bank statements weekly. If Kilo Health continues charging you after cancellation confirmation, screenshot the transaction and contact your bank's dispute team immediately. The sooner you report unauthorised charges, the stronger your chargeback position.

Check your email for refund confirmation

Within 14 days of your cancellation request, you should receive an email confirming either (a) the cancellation has been processed and a refund is being arranged, or (b) the company requires additional information. If you receive no response within 14 days, resend your cancellation request with added urgency: "I submitted my cancellation request on [date]. I have not yet received confirmation or a refund. Please respond within 5 business days."

Escalate unresolved claims

If Kilo Health refuses to refund you after 30 days of your cancellation request, escalate to your bank's chargeback team. Provide all documentation: your cancellation email, the company's response (or lack thereof), proof of charges, and evidence that the refund was owed. Your bank will investigate and may recover the funds.

Why you should cancel Kilo Health now

If you no longer use Kilo Health or no longer wish to pay for your subscription, delaying cancellation only increases your financial exposure. Each billing cycle locks in another month of charges. The sooner you cancel, the sooner you halt unnecessary payments.

Furthermore, if you fall outside the 14-day cooling-off window, your legal options become more limited. Cancelling now preserves your right to dispute future charges and provides evidence of your intent to terminate the relationship. Yafee encourages you to act within the next 48 hours if you are certain you wish to leave.

Checklist: your cancellation action plan

1. Write down the date you signed up for Kilo Health (check your sign-up email).
2. Calculate your 14-day deadline and mark it in your calendar.
3. Log in to your Kilo Health app and navigate to the cancellation option.
4. Select "Cancel Subscription" and complete the in-app process.
5. Compose a cancellation confirmation email and send it to [email protected] (verify the correct email address in the app).
6. Save a copy of your cancellation email and any company responses.
7. Set a calendar reminder to check your bank account 14 days later.
8. If no refund appears within 14 days, send a formal refund request email citing the Consumer Rights Act 2015.
9. If the company does not respond within 7 days, contact your bank and initiate a chargeback dispute.
10. Keep all documentation: sign-up emails, cancellation requests, bank statements, and company responses.

Contact information for Kilo Health cancellation

Direct your cancellation request and refund claims to the following contact methods:

• Email: Support channels are typically listed within the app's "Help" or "Contact Us" section. Search for "support@" or "help@" followed by the specific app name (for example, [email protected], [email protected], or [email protected]).
• In-app support: Most Kilo Health apps include a chat or messaging function accessible through the settings menu.
• Address: Kilo Health is registered in Lithuania. Formal written demands may be sent to the company's registered office (obtain this from the app's terms of service or legal information section).

If you are dissatisfied with Kilo Health's response or believe your consumer rights have been breached, escalate your complaint to the Financial Conduct Authority (FCA) at www.fca.org.uk or contact your local Citizens Advice Consumer Service.

Why yafee can help you get results

Cancelling a subscription may seem straightforward, but many customers face delays, refusal, or continued charging because they lack clear documentation and legal grounding. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and resolve disputes with companies like Kilo Health by anchoring each step in UK consumer law.

By following the process outlined above, you protect yourself legally, create an auditable paper trail, and maximise your chances of securing a full refund. Yafee ensures you understand your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, so you can negotiate with confidence.

If Kilo Health disputes your cancellation or refund claim, Yafee provides templates, escalation pathways, and chargeback guidance to recover your money. The company's centralised approach-combining app-based cancellation with written confirmation and payment-provider follow-up-mirrors best practice in consumer protection and leaves no room for ambiguity.

Start your cancellation today. Yafee has supported consumers in your exact position, and the process is faster and more straightforward than you might expect.